Business Profile
Urgent Care Clinic
Fast Pace Health Urgent Care ClinicThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/5/2024, I chose Fast Pace at the ***** location, ***. Upon standing in line behind a cash-pay customer, her charge was a flat $150.00 per the same sickness the entire town was experiencing at the time, including me.Per my time at the counter, a credit card and a $40.00 copay transpired, per "house rules."After leaving the office, getting well and carrying on, I receive a credit card bill for $211.75 over a month later. Simultaneously, an Insurance explanation of benefits stating that Fast Pace billed my insurance well over $500.00.I've went to the local office, they blamed Corporate. I called Corporate, they blamed Medi-Copy. I called Medi-Copy, retained my records and they didn't provide a credit card authorization form that they said I signed. This is fraud, and I am reporting all this to the authorities. I'm excited to move forward. In addition, tomorrow during business hours, I plan to embarrass a few of the personnel on the clock. I will fight till the end. And to think, had they charged me honestly, correctly and timely, I would have met my deductible and been clear for the remainder of the year. Now, that they waited a month, I have to start over, it's January now.Initial Complaint
01/15/2025
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Dear BBB,I am seeking guidance regarding a billing dispute with Fast Pace Health Urgent Care in **********, **, where I believe I have been bait & switched. In September 2024, my brother received care there and was charged a $15 copay. Shortly after, I visited and was billed $250an amount the facility confirmed was incorrect, as I did not see a specialist or receive outpatient ******* mother and I have contacted ********** billing representatives and our insurance company multiple times. The insurance company stated ********* has the discretion to bill either as:1 Urgent care, with a $15 copay (as in my brothers case), or 2.Outpatient care, akin to a standalone ******* ******************* team assured us on 10/17 and 10/21 (via representatives ******** ***** ****** and *****) that my claim would be reprocessed as an exception. However, I later received a collections notice for $312.50.After further discussions, ******* ******** informed me they would not adjust the bill. I pointed out that their signage identifies the facility as urgent care, not an ER, and states that copays/deductibles should be collected upfront, which did not occur. On 1/14/2025, the branch confirmed my billing was improper but noted no progress beyond the pending claim resubmission. ******* also admitted that consumers cannot determine from their website if they will be billed as urgent care or outpatient care.Additionally, their chat transcripts lack timestamps, cannot be emailed to consumers, and ******* confirmed the conversation appears differently on their end, excluding critical details about the promised copay adjustment. I have repeatedly asked to speak with ************* but was told they do not take calls, preventing further *************** Pace staff suggested I contact the Better Business Bureau, which I have done. All relevant documentation is attached. Please feel free to reach out to me or my mother at ****************** for further information.Business response
01/16/2025
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Customer response
01/20/2025
Complaint: 22814460
I am rejecting this response because:
I still am receiving calls from *** ******************* Upon speaking with ********* at **************, she told me I still had the outstanding balance of $312.50 and wanted to know what kind of payment plan I would be put on before this went any further to liquidation/etc. She put this balance on hold for me after I explained the situation, but the debt is still attached to my name for Fast **** Health.
I also attempted to call the number provided in the company's response, but did not receive an answer. I also made it clear to both the customer service team and the staff at the branch that my mother is authorized to discuss any medical information on my behalf and all further attempts at communication should be conducted through my email *********************** and my mothers :***************************.
I reject their response as this has not been resolved and I still have an outstanding balance.
Sincerely,
****** ********Initial Complaint
01/09/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fast Pace Medical charged me ****** twice and is now want another ****** and I have insurance.Business response
01/13/2025
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
01/03/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to fast pace and the first thing. ****** ****** said about Was the medicine I have taken for 18 years .(I SAID almost 20) She said I was basically lying it hasn't been out that long..but I started in 07. So I know how long it's been out. She then said they do not usually medicate people without jobs . I was upset and trying to smile but not cry..she said I was making ugly faces at her.. I felt terrible leaving there .I got up and walked out ..after she said I was making ugly faces..I explained that was just MY FACE TRYING NOT TO CRY AND STILL SMILE. SHE WAS RUDE AND MY FEELINGS ARE VERY ******** .I don't have my medication.Business response
01/06/2025
Dear ****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
12/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was seen at Fast Pace Health for knee pain. They gave me braces that I was told were $45 each. I then received a 3rd party bill for over $300. I called Fast Pace and was directed to someone who told me this was a known issue and he would handle it. It was not handled, and I started getting threats of collection. In October, I called Fast Pace again, and was directed to the same person as before who assured me he would handle it. This person called me back and said it was taken care of and I wasnt going to have to pay. Today, December 31, I got a call from a collections agency because it was not handled again. This time when I called Fast Pace Health, they acted as though I had never spoken to them and they didnt know what I was talking about. No one could tell me who called me, despite him having called multiple times from their direct number. They were completely unwilling to help remedy the issue, stating it was a 3rd party issue. I didnt do business with a 3rd party, I did business with Fast Pace Health. They have not followed through on their part multiple times and now Im suffering for it.Business response
01/02/2025
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (PHI, i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant,authorization. We look forward to hearing from you.Initial Complaint
12/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I believe this company is adding UNJUSTIFIED FEES TO PATIENT ACCOUNTS AND SENDING THEM TO COLLECTIONS. Every appointment I have an issue with the billing WHEN I am fully insured and a ******** DUAL client for specialist visits I cannot accrue fees I have had NOTHING but bad experiences when it comes to checking in for appointments and billing . My billing statement is unjustifiable. I have spoken to my doctor and we agreed on I havent missed an appointment to accrue fees .Business response
12/19/2024
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (PHI, i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant,authorization. We look forward to hearing from you.Customer response
12/23/2024
Complaint: 22708670
I am rejecting this response because:
Sincerely,
***** *****Initial Complaint
12/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife went to fast pace for a UTI and was tested for this as well tested for covid, she tested positive for both. However they billed ******** for a psychiatric evaluation. We received a bill for the psych. Eval and called our insurance. Our insurance said that is ******** fraud and abuse and going to investigate it. Today we get a text message from fast pace saying eather we pay it or its going to collections. I called there ******* office and they said ***** at our our insurance confirmed it is a legit bill. I then called our insurance company and they said no one at our insurance has spoken to fast pace so fast pace lied again. The bill is only for $7.00 but the point is our insurance paid them for this.Business response
12/16/2024
Hi ****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
12/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a wellness visit on 12/31/2023. *********** *********** will pay 100% no co-pay. I can't get Fast-Pace to code correctly. First they had billed my credit card for $50.00 for a co-pay. they ended up credited my card the $50.00 and fast pace sent me a text that said 0 balance. Then I started receiving bills and text stating that I owe a co-pay of $30.00. Also getting texts from collection agency and phone calls. I have called and spoke with different ones at fast **** ********,Cheryl,Chrystal, **** and now today *****. They say they are going to get it coded correctly but never do. I have also had *********** Blue Shield to contact them while I was on the phone . The problem never gets corrected. I have spoken with ******** with Blue cross/blue shield and she said they need to send the coding as CPT Code and they will pay for it. The phone number for fast pace billing is ************ press #3 and the phone # for *********** Blue Shield is **************. I appreciate your help in this matter. Thank You.Business response
12/12/2024
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
12/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Fast Pace Urgent Care withdrew multiple payments from my account without my authorization. I had signed an agreement for my debit card to be used for this visit only. They claimed to have sent multiple e-mails to my account. This is untrue as I check my e-mails religiously. I had even checked my spam e-mail. The total amount that was withdrawn without my authorization was $526.00. I explained to the customer service representative that I had not authorized this, and that this visit only gave me the impression that that was the amount I was paying in the office on that day. They failed to communicate with me that they would be taking my money at will or without notification. I have absolutely no problem paying my bills, but making payments is a contract agreed upon by both consumer and ******. It was not explained to me that my debit card would be charged without my authorization for anything insurance may have not covered. This is incredibly unprofessional.Business response
12/09/2024
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing from you.Initial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to this "URGENT CARE" facility for pneumonia, paid my $75 copay and went back in 3 days for not getting better and paid another $75, which is my copay for my insurance. I missed 6 days of work unpaid. Just got charged today two charges of $175 and my wife called and questioned them and they said I have a deductible, while just talking to her like she was lower than dirt. Talked to my insurance and they said that they billed and an "Outpatient Facility" instead of an urgent care. This business is extremely shady, unprofessional, disrespectful, and dishonest.Business response
12/05/2024
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at ************************************************************ or ************** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (PHI, i.e. medical information) with the Better Business Bureau in the absence of a valid, HIPAA compliant,authorization. We look forward to hearing from you.
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Customer Complaints Summary
105 total complaints in the last 3 years.
58 complaints closed in the last 12 months.
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