Complaints

• Initial Complaint

  07/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I brought my son in 3 weeks ago for treatment of an on-going cough/runny nose. At this point, I had already tried all available and relevant over the counter options like C********s *******, Zinc tabs, C********s ********, Cough drops, Vitamin C. ******* ****** saw him and said since his covid test was negative, he would be fine and to continue with over the counter treatments. 2 weeks later, his cough had gotten progressively worse and at this time I had also caught the illness. We both went back in on 07/01/2022. His cough now was coming from deep in his chest and he was gasping for air after his coughing fits. I was unable to swallow and struggling to breathe comfortably. Again, ******* ****** saw us and informed us the covid tests were negative, we would be fine. I asked her 3 times for an antibiotic and was refused every time. She stated I would need to be sick for 10 days before I would be given medicine. I said so what about my son? He's been sick for 3 weeks now. She stated again he would be fine. This is literally the definition of medical malpractice and negligence. We went immediately to another clinic where we were both checked and both given prescription steroids and antibiotics for full blown infections. The Doctor and nurses here were shocked at Fast Pace's lack of care for us. I am requesting full refunds from Fast Pace for the prior visits as no care was provided so no services were rendered.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Being billed as an outpatient and not being told before hand that I will receive a bill in the mail for $125, after also paying a co-pay. My husband's insurance company says they classified my husband as an outpatient instead of a walk-in patient. We have been to fast pace times before and have never had this issue.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My husband and I both went to fast pace in ********* Ky for a medical issue that both he and I had. We went at separate times. It was at times our regular doctor was not in office.... We both knew we had high deductibles with our insurance and told the lady at the front desk we opted to pay without insurance, because we felt it would be cheaper on us. She informed us that actually it would be cheaper to file with our insurance and pay $75 and that would be all we would owe instead of $135.00. Of course we took her advice. Imagine our surprise when we both get bills for amounts exceeding $75 when the front desk lady convinced us to turn in our insurance cards and let us know that the $75 was all we'd owe. I called, filed a complaint....and the home office did nothing and we had to pay the extra $60 for me because the lady forgot to file the insurance and $90 for my husband because she did file the insurance . We have an office supply business, and if we did our customers this way....we'd no longer have our business. I do not recommend fast pace to any of our customers or to anyone else out her. We were lied to and it cost us. We were more than willing to pay the $135 up front, but the front desk lady convinced us otherwise. I would say it was just me, but it was also my husband and we went at separate times.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Business placed an unauthorized charge on my card of $******. They also, on a separate occasion, charged me a $** copay for behavioral health services while they only charge my spouse a $** copay for the exact same services. When I tried to dispute this with the operator, they insisted that we must have different health insurance plans and therefore different copays. This is not the case. I have one plan that covers both of us issued to me via my employer. I accepted the copay because I had no choice but to go through with this appointment as I had already waited 5 weeks and could not wait any longer for an appointment.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Company says they are urgent care. Billed insurance as occupational health. Making sure insurance will not pay. Their sign says urgent care. They are covered with blue cross but never tell you they aren't a urgent care. Then send you a bill. Then act like it's your fault.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Needed a covid test before visiting my new grandchild. Made appt with Smithville urgent care. Before the test asked how much it would cost. The lady asked if I had ******** and I said yes. She said don't worry about it, would be covered, and did not even quote me a price. Then I get a bill for $730 for a rapid covid test, available for free with the county. Tried calling the billing number several times with no answer/infinite on-hold. Stopped into the physical location and spoke to the person in the front window. They said that there was no way they could know if ******** would cover my test at the time of testing. They refused to discuss further. This is a scam. $730 for a test given free elsewhere. Only reason I went there was to be sure I got the results before visiting my daughter.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was seen at Fast Pace Health Urgent Care on 2/9/22 for an ear infection. I paid my $40 copay, was seen by a PA, got a prescription, & left. On 3/6/22, I received a text message saying I owed Fast Pace an additional $210. I either had to click a link to log on to my account to pay or they would autodraft the payment from the card I put on file. I logged on and I saw I actually owed $170. Not understanding why I owed so much money (My $40 copay has always covered everything at other urgent care centers), I attempted to call the billing office. They were closed. I began research- reading Google reviews and BBB complaints. I realized what I was in for. I was not the only one billed large sums of money. As of this complaint (3/7/22), the BBB page with 39 complaints against Fast Pace (almost all pertaining to billing) is gone. I reached out to Fast Pace via email to ask for an itemized bill of services. My insurance company sent me an EOB on 3/7/22. I was basically told they billed my insurance as a hospital outpatient clinic that was affiliated with a hospital. I explained to my agent that Fast Pace is an Urgent Care walk-in clinic (as stated in the name). She researched and agreed. I was then asked to call Fast Pace to try to resolve the issue by asking them to correct the coding and bill my insurance as an urgent care. I spoke to a Fast Past rep and they told me that they are allowed to bill as a hospital outpatient clinic. I asked what hospital they were associated with that allowed them to bill as such & the lady could not answer. She just kept insisting it was an issue with my insurance. My insurance confirmed with Kelly at Fast Pace that they are contracted to to bill on a facility claim however there is a coding that states they are urgent care. So my insurance is now sending back the claim to see if they will adjust it. I wish for the claim to be adjusted to accurately reflect Fast Pace is indeed an urgent care facility and thus, not owe the remaining $170

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩