Business Profile

Mailing Services

FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Additional Complaint Information

Customer Complaint:

Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
02/03/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
FedEx sent an email on 1-26-25 stating that a package has been delivered, which was the delivery date. There was a pic of a box sitting on what looks like a porch but it is not at my property. I want on their site and stated what happened, somebody called me twice and I could barely understand them, they told me to contact my shipper. I said no since the shipper did nothing wrong, the pic explains that. They said they are doing an "investigation", I don't have time for that. I get the automated runaround when I call, I can't get a human. I can't get a human on the "live chat". I'm done trying to contact FedEx. I have since reordered my items and need a refund.
Customer response
02/05/2025

A nice man from FedEx called me yesterday 2-4-25, and told me the package was delivered next door to me. The houses here are far apart so I checked and it was indeed there. Although my initial response was bad and took days, it's finally resolved. I will be glad to drop/delete this now.
Customer response
02/05/2025

Date Sent: 2/5/2025 1:49:31 PM

A nice man from FedEx called me yesterday 2-4-25, and told me the package was delivered next door to me. The houses here are far apart so I checked and it was indeed there. Although my initial response was bad and took days, it's finally resolved. I will be glad to drop/delete this now.
Initial Complaint
02/03/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
****** tried to price ***** my 90 year old mother. I sent a single photo to the counter to print. I received an email confirming and stating if it was going to take longer than an hour theyd call. She went into the store 6 hours later. ****** was distracted laughing with girls and told my mother they hadnt had time to go thru the emails. If she wanted it, it would cost an extra $20 for an express processing fee. I called the store and spoke to ******. He was so rude and proceeded to tell me he made $17 an hour and didnt make the rules. I asked for a supervisor and he hung up on me. Ive called twice since with no one caring to follow up. Im disgusted. I live in ** and my local FedEx is fabulous but this location obviously is lacking the proper management!If hes that way with other customers maybe this isnt the right job hes lucky to have.
Business response
02/06/2025
Dear ****,

We certainly regret any inconvenience you and your mother have encountered at the Fedex Office location located at ***********************************************. We understand your concerns and will continue in our efforts to ensure requests are handled to your satisfaction.

Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully,
FedEx
Customer response
02/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** ******
******************************
*******, AZ 85018
Initial Complaint
02/02/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did not receive my item. Item was packaged by sender and mailed at Office Depot AT ********************************** through Fedex counter on 1/2/25. Package delivered to me on 1/8/25 but item was missing. Package was registered with FedEx Office Depot at 12:47 pm 1/2/25 and later reported picked up at OFfice Depot at 5 pm and taken to ***********, ********** and it was relabeled at 11:15 am 1/3/25 with new label number 962200190(0008563260)800283949849880. Item value $3950.00. Cartier Love Ring with Diamonds. I want a refund, clearly the item was stolen as I received a sealed shipping box, the bag inside holding the ring box was torn, and the ring box was CLOSED WITH A METAL PUSH IN LOCKING MECHANISM. I WANT A REFUND. FED EX CLAIM SUBMISSION CASE #C-176202448
Business response
02/06/2025
Dear ********* *****,
Your report to the Better Business Bureau regarding tracking number 283949849880 was received.
Our records indicate the package was delivered on January 8, 2025, at 11:24 a.m.; however, you have advised us that the contents of the package were missing.
Local management, along with Security were notified about the issue regarding this delivery. Local management has contacted you and an internal investigation is being conducted. The outcome of any investigation is confidential.
Because your financial arrangements were with the shipper, please contact them for any requests for reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

Customer response
02/06/2025

Complaint: 22874688

I am rejecting this response because:
i Want you to review the security cameras in each location to find where my ring was stolen and prosecute the person.

Sincerely,

********* *****
Business response
02/07/2025
Dear ********* *****,
This is in response to your rejection.
Security has been advised of this issue and an internal investigation is ongoing. The outcome of any investigation is confidential.
Please contact your shipper for any requests for reimbursement or replacement, if you have not done so already

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer response
02/07/2025

Complaint: 22874688

I am rejecting this response because:
I want a refund because it was stolen by a worker from FedEx.
Sincerely,

********* *****
Initial Complaint
02/02/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over the past 2 weeks, we have not been able to receive any of our shipments from FedEx out of **********, **. Packages keep saying they are "Out For Delivery" every day, and every day they fail to be delivered. I even watched our driver stop at the business across the street, deliver a package, and drive off completely disregarding us. The driver has apparently lied, saying that a delivery was attempted, and a future delivery was requested. It is to the point that I am unable to re-open my business due to not receiving some of the things I need. I have contacted customer service, and failed to hear anything back afterwards (c-178956426, c-179022533). At this point, we have 21 (TWENTY ONE!) tracking numbers that are in limbo. If not resolved on Monday, I see no other solution than to process charge-backs and let the shipper, Webstaurant, deal with FedEx.
Customer response
02/03/2025
Two additional tracking numbers that would not fit in the form: 076661511727713, ************
Business response
02/04/2025
Dear ***** ****:
This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding FedEx tracking numbers 771654014954 ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ was brought to the attention of local management responsible for our operations. We worked to address service delays at the ********** delivery facility. We appreciate your patience as we leveraged our operations to help restore service levels to our customers.
Our records show tracking numbers 771654014954 ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ ************ was delivered at 3:12 p.m. on January 3, 2025.
Tracking number ************ shows refused at 1:07 p.m. on January 4, 2025. Because your financial arrangements are with the shippers, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx to file a claim.

On behalf of FedEx, we truly regret any inconvenience this has caused you.

Respectfully,
FedEx
Customer response
02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. However, the tracking number noted as refused was not refused by us. I will contact the seller to remedy that issue independently.

Sincerely,

***** ****
**********************
Fairmont, WV 26554
Initial Complaint
02/02/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently received a shipment of documents from ********** via FedEx. The total weight of the package was approximately 100g, and I had already paid close to $100 for the shipment at the origin (**********). However, after receiving the package, I was unexpectedly sent an invoice for an additional $18.34, labeled as a distribution charge. Invoice Number: ***********. Invoice Date: January 7, 2025.Details of the Complaint:I was not informed in advance about this additional charge.The initial payment I made in ********** was expected to cover the entire shipping cost.FedEx has not provided a clear breakdown of why this extra charge applies.This fee seems unreasonable, and I believe it should be waived.Resolution Requested:I would like FedEx to:1.Clarify why this extra charge was added after delivery.2.Provide transparency regarding the charges paid in ********** versus the new invoice.3.Waive the $18.34 fee, as it was unexpected and seems unreasonable.Supporting Documents:I can provide a copy of:The invoice for $18.34 from FedEx.
Business response
02/03/2025
Dear ******** ******** *****,
This is in response to your Better Business Bureau inquiry regarding tracking number 771468795914, and invoice number ***********.
The invoice copy in the amount of $18.34 that you provided, ***********, is for another shipment with a different tracking number coming from a different shipper.
The tracking number you provided here, 771468795914, is for a different shipment with a different invoice number and it was not billed to you.
Please refer to your invoice copy- ***********, for the exact shipment details for this invoice in question.
Respectfully,
FedEx

Customer response
02/04/2025

Complaint: 22889249

I am rejecting this response because: I don't any other package from Fedex as far as I remember. Can you please give the tracking number for the other package you are talking about.

Sincerely,

******** ******** *****
Business response
02/04/2025
Dear ******** ******** *****,
This is in response to your rejection.
We are not at liberty to provide you with a tracking number for security reasons. You can find that information in your invoice details.
We regret any inconvenience.
Respectfully,
FedEx
Customer response
02/05/2025

Complaint: 22889249

I am rejecting this response because: I didn't receive or order anything from the location mentioned in the fedex tracking other that packaged from ********** which I have mentioned in the complaint.

Sincerely,

******** ******** *****
Initial Complaint
02/02/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I order something off of ******* and they sent the package to FedEx to be delivered. FedEx had said that the package would be delivered by yesterday, February 1st, but it never showed up. The FedEx delivery truck was infront of our trailer yesterday, parked, and yet the package was never delivered. The FedEx tracking system had said that the package was currently in the delivery truck but when I called customer support today, February 2nd, they told me that my package was still in their trailer at the facility and couldn't be unload until tomorrow, February 3rd, since they don't do that on a Sunday. It's extremely irritating since I was expecting it by yesterday since it was for my daughters birthday when both the ******* site and FedEx said it would be delivered yesterday. If I would've known it wouldn't be delivered that day, I would've canceled my order. I'm extremely upset by the fact that they can't even get the shipping stuff right and extremely irritated that I now won't be able to use it. I've attached both the email from ******* that stated that FedEx would have my package delivered yesterday and I've also included a screenshot of the FedEx tracking website where it shows that it was out for delivery and is currently still out for delivery. I've tried getting onto FedEx websites to find where to file a complaint but I can't find one that describes and can help with my current situation. Most of the complaints that can be made are for other business complaints that go through FedEx or payment complaints.
Business response
02/07/2025
Dear Ms. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 432753269832.
The commitment was February 1, 2025, and you received a delivery notification confirming as well, however it appears that due to an operational delay at the
Ground facility, the package was not placed out for delivery. We regret the extended delivery and understand this was a special gift. Our records indicate a
proof of delivery on February 3, 2025. We attempted to call you on February 4, 5, & 7, 2025, however voicemail was full. We will request a credit of the
shipping charges so we suggest you alert the shipper.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer response
02/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** ******
**************************
*********, IN 46173
Initial Complaint
02/02/2025
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Packages are scheduled for delivery and then changed at the expected delivery time. This happens often. I am unsatisfied with the inability to schedule properly causing me to lose money.
Business response
02/11/2025
Dear Flowers:
This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer response
02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I do hope bringing this to your attention helps to prevent it from happening again.

Sincerely,

****** *******
*************
*******************
Initial Complaint
02/01/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
FedEx scheduled the delivery of this package on 1/24. On 1/25 the status got updated to a delivery exception. Since then I've contacted FedEx customer support to inquire the whereabouts of my shipment. Customer support has not been helpful. I was given wrong information (e.g. package is out for delivery on 1/27), then I was told **** is responsible for the delivery, then the delivery responsibility went back to FedEx, then I was told they have the shipment and deliver it the next business day - which was incorrect too. Since 1/29 there's no further update from FedEx (website) nor from FedEx customer support. I'm told I cannot file an investigation. According to FedEx policies it seems only the shipper can do that. Since this is an international shipment it is very difficult for me to get in touch with the shipper. I paid after all for the shipment. I should be able to file an investigation (or FedEx customer support should be able to). At this point it's clear, that FedEx is not going to help, so I'm stuck. I want FedEx to do do what I paid for which is delivering my shipment (which is of high value). Any help you can extend to get things moving on FedEx side is much appreciated. Thanks!
Business response
02/11/2025
Dear Mr. ******************** is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number 61290367918420060308 . We regret any inconvenience you experienced as a result of this situation.

Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer response
02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I want to thank you for your support. I doubt this issue would have come to a resolution any time soon without your help. I wish this escalation wasn't necessary but I do appreciate that FedEx took this seriously and resolved the situation. I hope FedEx also take this as an opportunity to lookin into their customer service. It it seems this function is rather limited in their actions to resolve issues, which is an opportunity to improve. Again, thank you for your help.

Sincerely,

****** *******

*******, GA 30338
Initial Complaint
01/31/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have placed multiple orders where FedEx is the courier, however they refuse to deliver and hold my packages hostage in their possession. Three examples of packages that FedEx has in their possession that are well overdue to be delivered have the following tracking numbers: ************, and ************, and ************. The first tracking number listed is an order from over a month ago. FedEx initially claimed weather delays and we did in fact have some snow. So therefore I was very patient. Then it cleared up. There is no more snow or ice on the roads and its perfectly fine outside in regards to weather. It was actually 57 today. So I started calling to complain after the weather cleared. Ive placed multiple complaints and Im always told someone will call me within 24 hours and they never do. Some of my claim/case/complaint numbers are: C-178524224 and C-178596369 and ************** items have been marked out for delivery for multiple days in a row and they never show up. They have even had my packages on the truck for delivery for them to then go back to their ********** WV hub and then travel to a further FedEx hub in ****. FedEx also will not deliver their oldest packages first. So mine just continue to sit there. Im not sure why FedEx refuses to deliver my packages but if you could help find out, then that would be great.
Business response
02/03/2025
Dear ***** ********,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking numbers 432905994251, ************, and 435305049511.

We are aware of the issues our customers have been experiencing with delays in deliveries, and sincerely regret the inconvenience this has caused for you and many others.

We can assure you we have been diligently working to resolve these issues and get back to a normal rate of deliveries for our customers in your service area. Our entire U.S. network has been experiencing delays due to winter weather, which directly impacted our deliveries, resulting in a backlog in our deliveries.
FedEx knows how important it is to have your packages delivered on time, so we remain committed to working on ways to leverage our network flexibility. We also make sure that employee safety is a priority as well.

According to our records, this is the current status of all of your shipments:

432905994251 This package was delivered February 2, 2025, at 11:27 a.m.
435305049511/USPS tracklog number 9261290126160122097754 This package was shipped on our FedEx Ground **************** These packages are tendered to **** for delivery. **** is now in possession of your package and the tracking number has been provided for tracking purposes. ************************* shows this package is expected to be delivered by Wednesday, February 5, 2025, by 9:00 p.m. by your mail carrier.
435305049511 Per shipper's request on 1/30/2025, this package was stopped and is being returned

Respectfully,
FedEx
Customer response
02/03/2025

Complaint: 22885557

I am rejecting this response because:
There is no answers or attempts at resolving the fact that FedEx is not delivering their oldest packages first. Older packages should be priority. Also, they said for tracking 284448530673, FedEx said that the package is moving with **** now, however FedEx tracking shows no movement since 1/30/2025. Please provide answers to the above questions regarding oldest package priority and also provide update tracking numbers for the package given to ****. Fedex also attempted to deliver my packages on the wet ground until I went outside and yelled at him to carry it to the porch and to stop being lazy - photos attached. You can see where he put the boxes in the muddy dirty wet area by the **** mailbox. That mailbox is not for FedEx. And you may not leave my packages on the side of the road in the elements to be destroyed. They come to the porch.
Have the day you deserve,
***** ********
Business response
02/05/2025
Dear Holly ********,.
This is in response to your rejection.
The **** tracking number is **********************. Once a package has been tendered to ****, it can be tracked on *************************.
According to our records, your package was delivered February 4, 2025, at 12:43 p.m., by *****
We appreciate your patience as contingency plans were put in place for all of our deliveries in order to deliver them as quickly as possible,
On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
Customer response
02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***** ********
****************
Fairmont, WV 26554
Initial Complaint
01/31/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
It is getting next to impossible to get a delivery on time from FedEx anymore. There are serious issues with your **********, ******** delivery warehouse. I have been watching and waiting for a delivery all day. It was to be delivered between 12-2 but is still not here at 7 and now the tracking information starts they will update a delivery date once it starts moving but still says its out for delivery and the driver is on the way. I have the drivers name this time but wont put i5 in here. I am requesting the place I get these deliveries from stop using FedEx in this area. Also, Im sure they will drop it at the mail box once it is delivered. You need to clean house at this location. I know a lot of people in this area and they all complain about FedEx. Its really bad when your worse than the Post Office.
Business response
02/05/2025
Dear Mr. ******************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 284929999609, and other packages that have been
delayed and delivered improperly. The Ground facility manager called you, and advised of the transition of a new service provider for delivery area, and updated the delivery information for
recipient address, so they anticipate there will no additional issues.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer response
02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* ********
*************************
******, KY 40347

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Additional Complaint Information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary