Complaints

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2013 ******* Sonata in for a fuel tube replacement recall and oil change on December 16th to ****************************. Due to the snow/ice storm that occured on December 22nd, I left my car parked at work and returned to retrieve it the morning of December 24th. The car had was smoking severely from the tail pipe and misfiring. I checked the oil and it was depleted of it. I attempted to put 1 quart in to get it to a mechanic, but the engine light popped on so I decided to just get it towed to *** Boys. They diagnosed it with an engine failure and I immediately contacted *******. Their representative ******** informed me that I would have to get the car towed back there for a diagnostic as they do not accept other diagnosis and that it would take 3 months. However, I thought that was total time for repair and all, but today she explained with an atrocious attitude that the 3 months wait was just for the diagnosis as 112 cars were ahead of mine. She also explained they were not providing rental or loaner cars until after diagnosis. This is unacceptable as I am a working senior citizen whom needs transportation to get back and forth to work as well as doctor's ************* Please help.

  Business response

  01/02/2023

  This is Mt Moriah Auto Sales.   We do not and are not able to do recalls for factory stores such as ***** ******* etc.   This complaint is for ************************ on Mt Moriah.  We are not mentioned in the complaint.   Thanks 

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2010 Lexus for ****** dollars from mt.moriah auto sales in ******* **. On June 1st, 2022, for my daughter who goes to school in ******, on Sept 10,2022, she woke up to a flat tire, upon taking the car to a shop, we learned that two of the tires on the car were manufactured in 2013, we were then told by an agent of Yokohama that a tire is taken out of service after 5 years, weather its sold or not, I spoke with *************** , who is the owner, he essentially said that they could not bear any responsibility after 3 months because the tires had been inspected, but the manufacture date had not been obtained, I expressed to him that no one should have to ****** dollars for a car and have to replace tires in 3 months, given that those tires were not supposed to be on the car in the first place, I feel he as a dealer should be responsible for providing adequate tires when selling a vehicle and not tires that are unsafe because their shelf life has expired.

  Business response

  11/02/2022

  THIS ATTATCHMENT IS FROM YOKAHOMA TIRE WEBSITE. TIRES ARE REQUIRED TO BE REPLACE AFTER 10 YEARS PAST PRODUCTION DATE. THESE TIRES ARE WELL WITHIN THOSE LIMITS. 

  Tire Service Life
  Follow your vehicle manufacturers recommendations for tire service life. For a tire in use for five or more years, including your spare tire, Yokohama recommends an inspection by a qualified tire service professional at least once a year to determine whether the tire can continue in service. In the absence of instructions from your vehicle manufacturer regarding tire service life, Yokohama recommends the replacement and disposal of all passenger and light truck tires whose ****** production date is 10 or more years old, even if the tire appears to be undamaged and has not reached its tread wear limits. To locate the ****** number, refer to the tire sidewall where the ****** number will appear. ****** numbers are coded, as follows: ****** CCFCXYZ1915
  Production Date (represents week & year tire was made): 1915 = Tire was made 19th week of 2015. More information can be found at: yokohamatire.com/tires-101/how-to-read-a-sidewall-1/dot-marking

   

• Initial Complaint

  09/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On approximately August 3 I took my son to Mt. Moriah auto sales looking for a safe reliable car for him. Salesman ************************* showed ** a 2013 ******* ***** Fe with over ******* miles on it. We told him that we didnt want anything real high mileage because it would likely have problems. He assured us it was a one owner no issues vehicle that was maintenanced on schedule. My son drove it for two days and told me that the vehicle engine sound like it would have a knocking sound. I called ****** and told him I couldnt afford a vehicle with engine problems which I expressed up front and that is potentially unsafe for my son. He told me to just drive it and give him time to find me another better vehicle to switch us into as he had 25 other vehicles I could get. I gave him a week and when I called and came by to bring the vehicle back I was told he was off sick so I couldnt return it until he get back. I told them I was leaving the vehicle there with the key as I realized I was being giving lies and run around. I called Credit Acceptance who is the lender and they said to take it back. His manager ***** said if I leave it I would be charged rental car fees and not get the $2000 deposit I put down back. He said he would put it as a repossession and ruin my credit. I still left it there on September 7, 2022 in the salesman ******************** possession. He has possession of the key also. There is recalls on the power train and engine that can result in engine seizing. I am a senior citizen that deserve better than to be taken advantage of when I qualify for better. I just want my $2000 down payment money back. They already have their vehicle back.

  Business response

  09/29/2022

  The customer in question purchased the unit with their family member.   The account has a cosigner .   The cosigner came in and stated that the payment was too high and he did not want the vehicle any more.   The bank now owns the contract not Mt Moriah auto sales.   The customer  financed through a bank ,***.  The customer was told that he could not just give a car back because the payment was too high now.  He was told that if he did not make a payment the car would be considered a repo by *** the finance company.   The customer did not like that answer.  The customer stated they were just going to leave the vehicle.   The customer was told that if he left the vehicle for over 30 days and he wanted to retrieve the vehicle there would be a storage fee imposed.   The customer then became upset and left the building.   The customer went to the *** building , where he bought the vehicle and threw the keys on the sales persons desk and left the building.  Mt Moriah holds no interest in the vehicle and cannot just have a vehicle returned simply because the customer no longer wants to pay the payment.   The customer needs to contact the bank and tell the bank they do not want to pay for the vehicle.   the bank owns the vehicle not Mt Moriah Auto Sales.   The vehicle is parked in the back storage lot at *******************************************************.

  Customer response

  10/05/2022

   
  Complaint: 18007729
  
  I am rejecting this response because: I simply want my finances back. 
  
  Sincerely,
  
  *********************

  Customer response

  11/03/2022

   
  Complaint: 18007729
  
  I am rejecting this response because: They are based on a false story told by a salesman at the offensive dealership where this incident occurred. He has embellished and added to this situation to make himself and Mt. Moriah Auto Sales look innocent and for me to look like a disrespectful and disgruntled customer. I would never throw keys or anything else at anyone. That is not who I am. I have tried numerous times from the first day of driving this vehicle, to resolve this matter, bring the vehicle back and I was lied to and put off time after time, phones called unanswered. I guess that was to apparently get me past however many days it took for my deal to fund so that I wouldn't be able to get out of the contract. This is wrong. I returned their vehicle when I caught on to the games that they were playing and realised I was lied to when told that they would take care of it, just wait 2 weeks until the manager was back. They have possession of their vehicle and the keys. I want my deposit back.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 17 my husband and I purchased a 2019 ****** senta advertised for ****** we were charged ****** pluses we were told we were only financing 19k then when I logged in to the financial online acceptance it had a balance of over 34k. We were given no paperwork showing this we were not told when asking for help we were told they were busy. We put down 7k as a down payment we wanted the 2020 ****** maxima for only 4k more than what the incorrect pice we was charged but we were told we were not approved once speaking with finance company they said we were.y husband is on disability and I am trying to get mine we are on a very fixed income and receive government assistance. So the car was listed at 17k with 7k down that would have left about 10k to be financed please help

  Business response

  09/14/2022

  THE CUSTOMER WAS CONTRACTED WITH THE WRONG *****.   THE CUSTOMER WAS CALEED TO COME BACK TO THE STORE AND RE SIGN THE PAPERS WITH THE CORRECT *****.  THE CUSTOMER WAS RECONTRACTED AT THE NEW ********************** *****.   WE CHANGE OUR *****S TO MARKET DAILY THE GO UP AND DOWN DEPENDING ON THE MARKET.  THE CUSTOMER PURCHASED AFTERMARKET PRODUCTS ON THE CONTRACT THAT ADD TO THE ***** OF THE *** SUCH AS WARRANTY AND GAP.   THE CUSTOMER HAS RECONTRACTED AT THE CORRECT ***** AND HAS LEFT IN THE VEHICLE.  THE FEDERAL TRUTH IN LENDING LAWS HAVE US DISCLOSE **** *****,  THE MONEY DOWN AND THE INTEREST PAID OVER THE ENTIRE TERM.   SO THE LARGE NUMBER THE CUSTOMER IS LOOKING AT IS ALL OF THE MONEY THAT IS COLLECTED OVER THE ENTIRE TERM OF THE LOAN.  THAT WOULD BE INTEREST PAID FOR THE ENTIRE TERM OF THE LOAN ANY MONEY THAT WAS PUT DOWN AND THE **** ***** INCLUDING ANY AFTERMARKET PURCHASES.   THAT IS ALL ADDED UP INTO ONE TOTAL NUMBER.  THE CUSTOMER HAS RE-CONTRACTED AND HAS TAKEN DELIVERY.  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April of this year we purchase a **************************** Moriah dealership. The vehicle price was 64 thousand dollars. While signing the paper work they advised us that the vehicle was a buy back. We asked what was that he told us that the owner was not happy with the vehicle because of a few electrical problems. He than went on to tell us that the problem was fix. The finance person also told us that he had to tell us That the car was a buy back and to sign this statement saying we was told that it was a buy back. . A few weeks later we started having problems with the vehicle the ****************** had it for over a month and still was unable to fix and they also advised us that the vehicle could not be traded there because it had a savage title and not worth what we paid for it. The Mt. ****** Auto said they would trade me back but will give me over ***** leas than we paid. My issue we should have been told about title of the vehicle . We also can provide a complete recording where we was never told about the savage title . Also I give my permission to talk to my husband *****************************

  Business response

  09/15/2022

  The customer in question was told on the front end that they were buying a previous factory buyback vehicle.   We had the customer sign the Carfax that the vehicle was a buyback.   The vehicle does not have a salvage title.   A salvage title is a vehicle that has been deemed a total loss by an insurance company.   A buyback was bought back from a customer for customer satisfaction purposes.   We did nothing wrong and gave full disclosure to the customer.   If the customer had any questions about a buyback,   the time to bring that up was when they signed the Carfax stating it was a buyback.   The Company stands behind full disclosure on this deal and nothing was done to deceive the buyer.  The buyer was well aware of what they purchased. And when they went to trade the vehicle the vehicle in shortly after purchasing from us the dealer did not give the consumer what they wanted the vehicle to bring.  That is why we are here..   There is no salvage on the carfax and the customer knew fully that they were buying a factory buyback vehicle.

  Customer response

  09/23/2022

   
  Complaint: 17693118
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/14/22 we went to Mt Moriah dealership and purchase Aloe green 2011 Camry via wire transfer from my bank for $15,000 (pd. In full) Even before signing our papers I requested to see title to the car and was never shown the title. I have been calling for the last two weeks and talk with ****** the office manager about sending the title to car along with other paper work and she always lie about it will be in the mail by the end of the week and still no title. Before I left I was told the paperwork will be there at least two weeks. After reading the negative reviews on this company I decided not to wait to complain about the salesman ***** who was very RUDE and to make sure I get the title to my car. Please look into this matter to see why I havent receive my title to the car. I have made numerous call ******************* (manager), *****(sales manger) about ************************* rude behavior and still no resolution.

  Business response

  08/08/2022

  We overnighted the title to ************.  ** issues a 30 day drive out tag so we usually try to handle papeerwork within that time frame.  She purchased on ****.

  Customer response

  08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Mt Moriah Auto Sales in March 2021 and the car had to be taken back to the dealership a couple months later (maybe 2-3 months later). I did not think much of it because the car ran fine. Seven months after purchasing the car (October 16, 2021) the car broke down on the side of the highway. I had the car towed to Mt Moriah Auto Sales on Monday (October 18, 2021). The car sat in the repair shop from the time it was towed there until about early January 2022. In January, Mt Moriah's service center contacted me and informed me that the car needed a new engine but the warranty (which was through the dealership) would not cover it due to the tires being too big. The tires were not altered on the car. The car was brought back with the same parts on it as when it was purchased. After going back and forth with the repair shop and the warranty company, the dealership agreed to go half with us on repairs because they agreed that they sold us a warranty that was invalid form the moment we purchased the car. From January 2022 - June 2022 the repair shop gave us the run around and lied about what was being done to the car. Once we picked the car up in June 2022 and paid them $3,550 the car acted up the same night. The car has been brought back to the repair shop 4 times for them to fix the same issue that they claimed they fixed but each time they say they can not find anything wrong with the car. The car was taken to another shop and the mechanic printed out a list of codes of what was wrong with the car and the codes highlight the exact issue that were to be fixed. I would like my money back for repairs because the car is experiencing the same issue that it came in for and more. I have videos, recordings, text messages and pictures of all of the mishaps with the service department giving us the run around and lying. A phone call would be best to discuss as I cannot fit every single incident into this report.

  Business response

  07/20/2022

  THIS VEHICLE WAS BROUGHT TO US ON 10/25/2021 WITH A CONCERN THAT ENGINE RAN HOT, CUT OFF AND NOW IS MAKING A KNOCKING NOISE. ON 12/06/21 THE VEHICLE WAS BROUGHT INTO THE SHOP FOR DIAGNOSIS. ENGINE HAD A LOWER ENGINE KNOCK . WE REQUESTED AND GOT AUTHORAZATION FROM CUSTOMER TO REMOVE ENGINE TO DISASSEMBLE TO POINT OF FAILURE ( AS OUTLINED IN WARRANTY CONTRACT CUSTOMER PURCHASED ) THIS IS A THIRD PARTY SERVICE CONTRACT THAT THE DEALER SALES. WE DO NOT WARRANTY ANY  VEHICLES, THEY ARE SOLD AS IS UNLESS FACTORY WARRANTY IS REMAINING. THE CUSTOMER SIGNS THIS AS IS DOCUMENT DURING THE SALE. THE TECH FOUND A DAMAGED #2 ROD BEARING HAD SUFFERED DISTRESS AS WELL AS CRANKSHAFT AND ROD JOURNAL WAS DAMAGED. 99% OF THE TIME THIS IS CAUSED FROM OVER REVVING ENGINE UNLESS THERE IS OTHER CONCERNS RELATED ( LOSS OF OIL PRESSURE ETC. ) NORMALLY YOU WOULD HAVE TO PUT AN EXCESSIVE AMOUNT OF STRESS ON THE ENGINE FOR THIS TO OCCUR.   WE CALLED IN CLAIM TO SUPERIIOR WARRANTY COMPANY. ###-###-#### . WE CALLED IN A CLAIM FOR NEW REPLACEMENT ENGINE DUE TO THE OVERHEATING CONCERN AND EXCESSIVE ENGINE DAMAGE.  THEY ELECTED TO SEND INSPECTOR TO DOCUMENT VEHICLE STATUS AND REPAIRS REQUIRED. THE WARRANTY COMPANY DENIED THE CLAIM DUE TO TIRES ON REAR OF VEHICLE.  AT THAT POINT THE SERVICE CONTRACT PURCHASE WAS REFUNDED TO CUSTOMER THRU THE FINANCE COMPANY THAT PAID FOR IT. CUSTOMER FINANCED SERVICE CONTRACT IN WITH VEHICLE PURCHASE. WE ADVISED CUSTOMER THE DECISION OF WARRANTY COMPANY AND PROVIDED ESTIMATE OF REPAIR TO THEM. THE CUSTOMER WAS GIVEN TWO CHOICES TO GET THE VEHICLE REPAIRED. THE PROPER REPAIR WOULD HAVE BEEN A NEW ENGINE WITH WARRANTY FOR PARTS AND LABOR . THE ESIMATE FOR THIS REPAIR WAS AROUND 12,000.00. THE OTHER CHOICE GIVEN TO CUSTOMER WAS TO REPLACE ONLY THE FAILED COMPONENTS SO THE VEHICLE WOULD RUN WITH NO WARRANTY. WE OFFERED TO SPLIT THE COST OF REPAIR WITH THE CUSTOMER FOR CUSTOMER SATISFSCTION PURPOSES DUE TO THEM PURCHASING VEHICLE FROM US. THE CUSTOMER REQUESTED TO JUST GET VEHICLE RUNNING AGAIN, THEY WERE TOLD MULTIPLE TIMES THERE WAS NO WARRANTY ON THESE REPAIRS. WE REPLACED THE DAMAGED COMPONENTS, ROD, PISTON, CRANKSHAFT , ALL RELATED SEALS AND GASKETS . DURING REASSEMBLY WE FOUND THAT 2 CAMSHAFTS HAD PITTING AND ROUGH SURFACES. CUSTOMER ELECTED TO HAVE THEM REPLACED AT COST TO THEM. THE VEHICLE WAS REPAIRED AND ROAD TEST BY THE TECHNICIAN AS WELL AS MYSELF FOR OVER 35 MILES. THE VEHICLE WAS DRIVEN ON STREETS AS WELL AS TAKEN ON INTERSTATE.  ONCE THE VEHICLE WAS PICKED UP AND TAKEN BY CUSTOMER THEY RETURNED WITH CHECK ENGINE LIGHT ON A FEW DAYS LATER. WE CHECKED THE VEHICLE AND IT HAD NO CODES AND PERFORMED TO SPECS. WE COULD NOT DUPLICATE THE CONCERNS OF NOISE COMING FROM ENGINE. VEHICLE WAS BROUGHT BACK TO SERVICE CENTER ON 7/14/22 WITH CHECK ENGINE LIGHT ON AND NOISE IN ENGINE AREA. WE WERE IN PROCESS OF CHECKING VEHICLE . ON 7/18/22 CUSTOMER CAME TO BUSINESS AND INQUIRED ON STATUS OF VEHICLE, WE HAD ALREADY BEGAN DIAGNOSIS BUT HE WAS UNDER THE IMPRESSION WE HAD NOT TOUCHED VEHICLE, HOWEVER I WAS ABLE TO SHOW HIM THAT THE VEHICLE WAS IN TECH AREA WITH HOOD UP. AT THIS TIME HE BECAME VERY DIRESPECTFUL AND BEGAN CUSSING ON OUR SERVICE DRIVE. HE STATED HE WANTED HIS KEYS AND WE WOULD BE HEARING FROM HIS LAWYER.  I DID ASK HIM DIRECTLY IF HE WAS REFUSING TO ALLOW US TO FINISH DIAGNOSING VEHICLE. HE RESPONDED GIVE ME MY ********** KEYS , WHEN ASKED TO SIGN THE REPAIR ORDER I WAS TOLD IM NOT SIGNING *****. AS FAR AS THE RECORDINGS AND VIDEOS THEY HAVE , IT SHOULD BACK ME UP ON THE WARRANTY EXPLAINED TO THEM. WHEN VEHICLE WAS IN STALL ALMOST READY TO BE ROAD TESTED  THE CUSTOMER ASKED ME AGAIN ABOUT WARRANTY AND I STATED THERE IS NO WARRANTY. ALSO THE FACT OF THE RECORDINGS IS IT IS A VIOLATION OF FEDERAL LAW TO RECORD SOMEONE WITH OUT THEIR CONSENT. I WAS UNAWARE OF ANY RECORDINGS  AND CERTAINLY DID NOT GIVE PERMISSION AND FIND THIS VERY INTERESTING THAT THEY ADMIT IT IN THIS COMPLAINT. THE CUSTOMER WAS CHARGED LESS THA HALF OF THE RETAIL BILL . THGE TOTAL OF THE REPAIR WAS 7800.00 . THE CUSTOMER WAS REQUIRED TO PAY 3550.00 INCLUDING ALL FEES AND TAXES.  THE CUSTOMER WAS GIVE THE CHOICE OF A WARRANTY COVERED REPAIR OR A REPAIR THAT WOULD GET VEHICLE BACK RUNNING. THEY CHOOSE THE LESS EXPENSIVE OPTION WITHOUT ANY WARRANTY AND WE SPLIT THE COST. THE CUSTOMER WAS REFUNDED THE MONEY CHARGED TO THEM FOR SERVICE CONTRACT. AGAIN THE PROPER REPAIR SHPOULD HAVE BEEN A COMPLETE ENGINE REPLACEMENT. ANY OTHER REPAIR IS LESS THAT STANDARD, 

  Customer response

  07/20/2022

  
  Complaint: ********
  
  I am rejecting this response because some of the facts in the response are not accurate. The service center agreed to go half with us only on the failed components of the engine. Had the dealership agreed to go half with us on getting a completely new engine then that is the route we would have taken. All of the parts on the car that were purchased were supposed to be new. The warranty company canceled warranty because of the tires that were on the vehicle at the time of purchase. Additionally, he stated that the car was brought back to them a couple days later due to the engine light coming on. The shop called us on a Friday to inform us that they would have to keep the car a couple more days because once they drove the car 25 miles after repairing it the engine light came on. They kept the car over the weekend until around that next Friday. The same night the car was picked up the engine light came on and the car did not want to crank. The next day I phoned the service center and ****** stated that no manager was available so return the car to the service center that following Monday. Following that Monday the car was taken to the service center about 4 times and every time ***** stated that he did not find anything wrong with the car and that the mechanic ***** does not know what is wrong with the car. I would appreciate my money back for the repairs because the car is still knocking and not running properly. I am afraid to drive the car further than my neighborhood for fear that it will break down. I do not have the luxury of paying for repairs that should have taken place during the 9 months at the service center. 
  
  Sincerely,
  
  ****** *****

  Business response

  08/15/2022

  As stated in the earlier response. The extended warranty cost was refunded to the finance company due to the cost being financed with vehicle. The vehicle was brought to our service center with engine knocking. The 9 month time span includes the time it took to get to vehicle, the customer had to approve disassembly time to remove engine and locate point of failure as stated in the warranty guidelines , the warranty not covering the repair and investigating why, multiple calls to warranty to talk to a person in higher position to try and get repair covered, once the warranty company had cancelled contract and contract was refunded, time with customer and sales department to decide if they would participate with any help to customer, then we had a parts issue with some being backordered that took the majority of time to perform repair . The last of the parts that was head gaskets arrived earlier than was stated to customer. The time was greater than normal, however with supply chains across America being delayed in every area, that is to be expected. This repair was made with no implied warranty and that was made aware to customer on many different occasions. The cost of a new engine replacement was in the range of  $17,000.00 . The sales department was not able to assist customer with this option. I feel they helped customer with an acceptable amount due to the fact the customer had driven the vehicle close to 18,000 miles since purchase. This vehicle was sold as is.   The customer requested  that we just get the vehicle back running and that is the repair that was performed. The engine replacement option was the only option to have any kind of warranty in this case. This vehicle is a high performance product and has racing components installed. The vehicle did return to our service center the first time and technician was unable to duplicate any codes or performance issue with vehicle, Vehicle was returned to customer . the next time vehicle came into our service center the customer provided codes that were pulled from a parts store with their code reader . This is the time when customer returned and we had vehicle in plain sight with hood up where a technician had been looking at it, the customer  refused to allow us to move any further and became threating on the service drive  and stated I would be hearing from his lawyer  The only assistance that I can participate in would be getting a up to date estimate to replace engine and credit the amount paid by customer ($3550.00) to the final repair bill. This would allow the customer to have a nationwide warranty on all repairs made. I would have to obtain warranty info due to this being a high performance application. Most OEM Ford engines  have a 3 year 100,000 mile warranty. 

• Initial Complaint

  05/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ** December 11th, 2021, I visited Mt. Moriah Auto Sales (**** *************************************************) to purchase a 2016 ***** Malibu LT ** April 24th, 2022 the transmission on my car started slipping and on that same day the car became immobile. After a diagnostic was performed by multiple sources, I was told that the transmission on the car was bad and needed to be replaced. Upon this discovery, I contacted Mt. Moriah Auto Sales on May 2nd, 2022 about the issue, and I was asked by a Sales Manager named ****** if I had a two year warranty to which I replied, "no" (because the warranty would have pushed my car note payment beyond what I was able to afford to pay every month) to which ****** offered to ***** me a discount on repair since I just got the car and had been up to date on my note. He told me to call back the next day to see what the discounted price would be. I called back but could never get in contact with ******. I was given the run around by every other person I talked to. Mt. Moriah Auto Sales never resolved my issue. I had to pay $2,260 to another repair shop to get transmission work done on top of keeping up with my car note. I was told by ****** that I would get a discount on repairs from the dealership, but instead I was ignored and passed by. The money I spent on repairs has compromised my ability to maintain my monthly payments on the car.

  Business response

  05/13/2022

  Contact Name and Title: ***********************
  Contact Phone: **********
  Contact Email: **********************************
  *************** called the store and said that he was having transmission problems. the manager *********************** , not ******* there is no ******* that works at this store, looked up his deal to see if he had purchased an extended service contract. He did not . He was told that if he wanted us to fix the vehicle we could help with a discount on parts and labor. The customer never came to the store to get an estimate, if he did he did not get to *********************** the person that talked to him on the phone. He then took the vehicle to a different repair facility for the repairs. We are under no obligation to pay for the repairs to be done here or another facility. We offered in good will to help by discounting parts and labor at our repair facility. We have no way to discount a price at a different repair facility. By taking the vehicle to a different repair facility we have nothing to do with the repair or the warranty of the repair. The payment for services at another company fall on the responsibility of the customer solely.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩