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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had an accidental injury and was treated same day at *************************** ER. They submitted a claim to *********** but DID NOT use the correct accidental injury OCCURANCE CODE on the claim so it could not be paid at 100% as it should have been. As a result they billed me for $1,016.31. After a year of monthly attempts to get Mesa View to file a correctly coded claim, they sent my account to *****-****** for collections. I sent a complete dispute and timeline of this issue to them so they could see that this bill is not owed by me but is a result of the hospital incorrectly coding the claim. *****-****** failed to properly investigate and verify that I do not owe this money. On 10/25/2024 their reply to my dispute was to send me an itemized bill from the hospital and state that they verified the bill with the creditor and it matches their information, therefore validating the debt. Well of course it matches--*****-****** got the info from the hospital. This DOES NOT verify the validity of the debt. HAD *****-****** ACTUALLY CHECKED OUT MY REBUTTAL THEY WOULD SEE I AM NOT LIABLE FOR THE AMOUNT AND THEREFORE THE **** IS NOT VALID. *****-****** needs to stop any/all collection action, ensure this is not reported to any credit bureau, and close out my account.
Business response
12/18/2024
**** *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor regarding your account. The response we received was that they are reviewing your account and have escalated it to upper management. We will place a hold on your account pending the results of their investigation. As you have instructed us to mark the account as Do Not Contact, please follow up with us directly if you wish to know the results of their investigation. You may contact Frost-Arnett Company at ************ during normal business hours and an associate will be glad to assist you. We apologize for the inconvenience. Your account has not been placed with any credit reporting agency.Customer response
12/20/2024
Complaint: 22655378
I am rejecting this response because: *****-****** has the information needed, including a letter from my insurance company explaining that the hospital did not code the claim correctly, and they still are not declaring the debt invalid. Instead they are checking back with the hospital, who have 'elevated' it to upper management. During the last year I made many, many calls to the hospital and their customer service department and still no one was able to get their error corrected so I am very doubtful that this latest contact by *****-****** will resolve anything. I would assume that *****-****** has a legal responsibility to declare this did to be invalid based on the information I provided, but it appears that they are reluctant to do that.
Sincerely,
**** *****Business response
01/10/2025
**** *****, thank you for contacting Frost-Arnett Company again regarding your concerns. Fort-****** Company does not have the authority to designate any account as invalid After we forwarded your concerns previously to the original creditor, we have not received a timely response. We are closing your account in our office and returning it to them. We apologize that we cannot be of more assistance. Should you have further questions, you should contact the original creditor directly during normal business hours. Your account was not placed with any credit reporting agency.Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
11/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with **************************, I do not have a contract with **************************.Business response
12/06/2024
***** *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor to request documentation of your account. As of this date, we have not received a timely response. We are closing your account in our office. Should you need further information, you may contact the original creditor directly during normal business hours. Your account was not placed with any credit reporting agency. We apologize for any inconvenience.Customer response
12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
11/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I received a letter dated October 14, 2024 from *****-****** informing me that they were collecting medical debt from me on behalf of ************************* (***) in the amount of $513.31, that I allegedly owed as of April 21, 2022. Not recognizing this charge and having never received the bill from the provider, I called the *** billing department, and they informed me that I do not have any outstanding balance, and the account number listed by *****-****** in their letter (M167482) does not belong to me but belongs to someone else. The representative I spoke to said my only previous charge with MRN was for $27 on March 19, 2022, and it was "voided." They also informed me that they do not use *****-****** as their debt collector, and send no business to them, so they have no idea why I would be receiving a debt collection notice from them. This indicates that *****-****** is committing fraud, trying to collect bogus medical debt on behalf of healthcare providers they have no business relationship with. Even more concerning is that they found out that I was a MRN patient around the time of the bogus debt they are trying to collect. This level of deceitfulness is disgusting. I called *****-****** on October 22, 2024 and explained to the representative that they had the wrong information, the account number they are trying to collect doesn't belong to me, MRN doesn't work with them, and asked that they cease trying to collect this fraudulent debt. The representative spoke to me as if I were a criminal and said that I had to "prove" that this wasn't my debt by having MRN contact *****-****** to clear my name. I called the *** again and asked them to send something to *****-****** telling them that I don't have any medical debt, but they refused to do so because they don't work with *****-****** and have no business relationship with them and will not contact them for me. All I want is the debt cancelled, hopefully these criminals will be stopped as well.Business response
12/04/2024
******* *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Frost-Arnett Company is a business associate of the original medical provider pursuant to the **************** Portability and Accountability Act (HIPAA). We have an executed Business Associate Agreement (BAA) with the provider, who is a covered entity under *****. Pursuant to 45 C.F.R. Sec. 164.504(e)(2) , a business associate may use and disclose protected health information for the proper management and administration of the business associate, including disclosure to you in order to validate your debt in response to your dispute. Consequently,Frost-Arnett Company is legally permitted to receive your health records for the purpose of collecting your debt. We have closed your account in our office.Your account was not placed with any credit reporting agency. Should you have further questions, you may contact the original creditor directly.Initial Complaint
11/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
*****-****** started contacting me about a past due medical bill from a *** that has since closed their practice. They state the bill is from 2019. I have received no past due bills or collection attempts from this ********** before they closed the practice in 2023. *****-****** stated that they sent mail to an old address that I haven't lived at since 2016. They ask me to verify information and refused to send me proof of this debt without me providing information beyond my year of birth and name which is what they already had. I think this is a scam. My ********** would have had my correct home address before they closed the office, and I was a current patient until they closed the practice. Why would they have provided an old address to this company to collect a debt from 5 years ago? This seems convenient now that the ********** is closed, and patients cannot contact them to verify if this is legitimate. This seems like a way to commit fraud and get money out of people.Business response
12/02/2024
******* *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original and were not able to obtain current documentation of your account. We are therefore closing your account in our office. Your account was not placed with any credit reporting agency.Should you have further questions, you may contact the original creditor directly.Initial Complaint
11/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company says I owe $657.00 from 7-25-2023 and 8-8-2023, from ********************************* attached you will see where my Insurance company paid $330.00 for 7-25-2023 and $327.25 for 8-8-2023 I had Cigna and ******** on both dates and should not have any balance but my primary insurance paid at total of over $657.00Business response
12/06/2024
****** *********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We contacted the original creditor and were informed to close your account in our office due to insurance. We apologize for any inconvenience this may have caused. Your accounts were not placed with any credit reporting agency.Initial Complaint
10/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company is a debt collector trying to collect a debt from me for a bill that was already covered by the the service provider. I attached to this complaint a copy of the approval form from the institution that created the invoice and request effective immediately to *****-****** to remove my name and my information from any delinquent list and or stop any negative impact/report on my records.Business response
11/05/2024
******* Sanifiel, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor and presented your concerns to them. The original creditor instructed us to adjust the account to a -********* and close your account in our office. Should you have further questions, you may contact the original creditor directly during normal business hours. Frost-Arnett Company did not place your account with any credit reporting agency.Customer response
11/15/2024
The complaint was resolved. Thank you so much!Initial Complaint
10/22/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
*****-****** has been contacting me regarding collecting on a medical debt. This was a surprise to me as I do not currently have any medical debt. After some research on my part, I realized that it was regarding an *** I received earlier this year. I had already paid the bill, and was able to provide *****-****** with the confirmation # and date of the payment, as well as proof on my CC statement, but this was not good enough. I then had to spend hours on the phone with the *** provider and send in documentation to *****-****** proving that I had paid my bill. Even after submitting proof that there was no debt, and the medical provider also contacting them that there had been a mistake, I was not able to get any resolution from *****-******. I spoke with multiple people, including a supervisor and they had no sense of urgency or remorse that they had harassed me about a debt that I do not owe. 'Mistakes are made' was the best I got from them. I'm supposed to call back in a few days (again, more burden on me who did nothing wrong and owes no money) and maybe then they will be able to 'confirm' that I don't owe them anything. I have wasted so much time proving that I paid a bill to a company who's sole purpose is to harass people. I'm fortunate that I have a job that allows me to spend time on crazy things like this, I'm fortunate that I have a good command of the English language, I'm fortunate to have an understanding of my rights and know when they're being abused. My heart breaks for the countless people who are less fortunate than me that companies like *****-****** prey on. Who knows how many people they have abused into paying amounts they didn't owe. 'Mistakes are made' after all.The icing on the cake is that through this ordeal I found out that the *** company overcharged me to begin with and they are now issuing me a check for $1100. Funny how these things work themselves out, I guess?Business response
11/01/2024
******* *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. In reviewing you file, we found that the original creditor notified us via email that your account of $1915.73 was paid in full. This closed out the account in our office. Should you have further questions, you may contact Frost-Arnett Company at ************ or the original creditor directly during normal business hours and an associate will be glad to assist you. Your account was not placed with any credit reporting agency. We apologize for any inconvenience this has caused.Customer response
11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. The response is lackluster at best and takes no responsibility for their actions. That being said I don't want to deal with them anymore, so it is what it is. I hope that if enough people report them for wrongfully pursuing debts that don't exist, that they will start doing proper research in the future.
Sincerely,
******* *******Initial Complaint
10/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Attempting to collect on an alleged debt without proper verification. Verification required has been outlined in three separate correspondences, and the business has failed to provide all required documentation but is persisting with their debt collection activities.Business response
10/25/2024
*********************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We previously fulfilled your request for validation on both 8/7/2024 and 9/4/2024. We have now closed the accounts in our office. Should you need further assistance, you may contact the original creditor directly.Your accounts were not placed with any credit reporting agency.Initial Complaint
10/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
pathgroup lab was used during my routine gynecologist appointment in feb 2024. I had ***************** I received a bill for hundreds of dollars from pathhroup. then a collection agency called ***** ******. I set up payment plan and then learned today they can not come after in collections for a medical bill under $500. I think they scammed, this was a simple bloodiest.Business response
10/24/2024
******* *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. There is no legal prohibition on pursuing collection accounts below $500. As a courtesy, we refunded you $65.97 plus the payment processing fee for a total of $68.50 to your method of payment on 10/22/2024. This account remains due and owing to our client. Should you have further questions you may contact *****-****** at ************ during normal business hours or you may contact the original creditor directly. Your accounts were not placed with any credit reporting agency.Initial Complaint
10/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They are contacting me about a medical bill that I have settled with the medical facility. They continue to call about a debt that has been paid in full.Business response
10/24/2024
**** Kitchen, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we contacted the original creditor and were informed that they have not received payment for your accounts, nor have they set up any payment arrangement with you. We obtained and itemization of your accounts and will be mailing them to you at the address we have on file. Should you have further questions, you may contact us at ************ during normal business hours and an associate will be glad to assist you. Your accounts have not been placed with any credit reporting agency.
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69 total complaints in the last 3 years.
26 complaints closed in the last 12 months.
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