Reviews

After using their online services to make a payment, within hours my identity was stolen and a very large purchase was attempted with the same card very close to where the business is located. Their systems are not secure at all, or they have dishonest people working there, or both probably.

****** ********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Frost-Arnett Company utilizes a payment processing company called *** * *******. We have confirmed that norther Frost-Arnett nor *** * ******* have the ability to view your payment method’s information other than the last four digits of your card number. Also, Both Frost-Arnett Company and *** * ******* are PCI certified. This means that we both adhere to cardholder industry standards for the protection of cardholder standards. Also, the original creditor had closed your account in our office the morning prior to you making your payment. We have instructed the payment processing company to refund that amount to the method of payment. We apologize for any convenience this may have caused.

Received a call today at work, before 9 AM, Call came in 8:56, picked up and a woman stated she was calling regarding a "matter" and debt, however was entirely unwilling to state WHO was calling or what company or in regard to what. I in turn would not provide any more information, tried to reply back and she very rudely hung up on me. They have called every single day for the last week or 2, I have researched them and come to find they harrass many others across the states, are difficult to deal with, and have a terribel reputation. Another "collector" collecting UNOWED or invalid balances AFTER insurance pay outs for providers or hospitals around the wonderful USA where medical and billing fraud are entirely rampant and American people are suffering. Tale as old as time. I do not have any debt right now that ia valid and owed, have active insurance with my family and children, and will not be able to pay anything should anyone claim otherwise anyway. I request that this company STOP harassing me, they violated the FTC laws by calling me at work, and calling daily as well as failing to comply with indentifying themselves esepcially given the scams and horrible things happening out there today via phone, email and other. And from all my research on them, be careful - do not make arrangements, do not trust, and check your provider and hospital bills VERY closely given new laws for "surprise billing". Check with your insurance because I have witnessed my toddlers be billed for things AFTER insurance paid out that was untrue, not valid, or never even occurred....Doctor office personnel have told me stories of themselves, one woman going in for a surgery for one thing, and being billed for an abortion instead, which was false and never occurred. There is illegal stuff going on in this country STARTING with hospitals, doctors, physicians and their contracted "debt collectors" who have zero empathy, compassion or regard for real people. FAC do not call me again.

******* *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. All calls at Frost-Arnett Company are recorded. We listened to your call in question and found that our associate was not disrespectful in the call. We have to verify with whom we are speaking as to not divulge any of your personal information to an unauthorized third party. If a consumer refuses to verify their identity, we have no other option than to terminate the call. There is no easy way to do this than to state that in a polite way, which our associate did. We further reviewed our call records and determined that we made a total of four outbound, call attempts. Accounts in our office are for balances after all insurance payments and adjustments. Should you wish to discuss your personal business with us, you may contact us at 855-287-7043 during normal business hours (CST) and an associate will be glad to assist you. Per your request, we have marked your accounts as Do not Contact.

Horrible disorganized collection agency. I regret making a payment via phone call instead of having everything in writing. I negotiated a few debts in full for large sum of money. Money that I really couldn’t afford. Three months later I’m being contacted to pay those same debts again even though I have a receipt of payment. No one has proven to me that my payment didn’t cover those debts. If they were more interested in solving this they can listen to the call log where I was assured by the agent this sun would cover All of the medical bills. For those unfortunate enough to deal with these vampires good luck, and don’t think your free even when you make a payment!

******* ******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. All calls at Frost-Arnett Company are recorded. We have reviewed the calls on your account and found that you were informed that the settlement that you paid was for only the ***** ****** accounts. You were then informed that the other accounts in our office were placed after that settlement, meaning it could not have been included in that settlement amount as we did not have them in our office. At that time (June 6, 2024) you told us you were going to contact the original creditor to see what could be done and go from there. You have not contacted us about the results of that as of this time. We also informed you we could assist with you a settlement on the new accounts. Should you need further assistance, you may call us at 855-287-7043 during normal business hours and an associate will be glad to assist you.

This company keeps calling for my minor child, and will not speak to me, Yes, you an tell why you keep calling my child. If this really needs to be taken care of you can talk to me and only me, other thank that QUIT calling for him.

******** ********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. The matter we called you regarding came to us with the name of “The Parents of . . .”, which indicates we are dealing with a minor. We reviewed the call and determined that our associate did not accurately identify the party we were looking for. We are providing additional training for this associate. We apologize for any confusion this may have caused. If you would like to discuss this further, you may call us at 855-287-7043 during normal business hours (Central Standard Time) and an associate will be glad to assist you.

I don't live in the US and this company got my phone number as a wrong number, they proceeded to spam call me everyday for two weeks at 3am my time, they also used fast succession calls in order to try and bypass my sleep mode on my phone. I returned the call and spoke to an operator, I asked them to stop calling me as they had the wrong number, the operator said they don't have my number in their system and she couldn't help me, the spam calls proceeded. I finally answered one of their calls, tried to explain the situation to the person calling, she proceed to hang up one me as I was mid sentence, with out apologizing for spamming my number over 50 times. Harassing an incident person then hanging up on them, this company is appalling and need to get investigated for harassing innocent people.

*** *******, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We apologize that your experience with our company did not suit your expectations. If you would email us the number that we have been calling to compliance@frost-arnett.com we will make sure the number is removed from our system.Thank you

*** *******, in addition, We do not call people that frequently and have very strict Do Not Call protocols. Based on your feedback, we want to investigate further to determine if those calls are originating from Frost-Arnett.

I took care of a collection that should not have happened in the first place, and then they never made the payment to the original debtor. What a poorly run business!

***** ****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We did in fact receive payment in full of your accounts on February 14, 2014. The funds were sent to the original creditor on their February remittance statement. If you have further questions, you may contact the original creditor directly.

I received a text message telling me I was in collections with a link to pay. I called the company and told them that this is the first I heard of anything. I never received a letter in the mail stating any of this. The woman was unprofessional and said that a text was a form of communications. Well, not unless I had consented to that previously. With all the scams out there now, this shouldn't be allowed to happed. She as annoyed when I asked for a letter, and said it could take 45 days and that affects my credit. She pushed me to use the text they sent, and there wasn't professional information available there either.

******** ********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. All calls at Frost-Arnett Company are recorded. We reviewed your call with our associate and found that she handled the call very professionally. All text messages are sent pursuant with regulatory guidelines. With Frost-Arnett Company being a contracted Business Associate, this allows us to utilize that signed agreement. We also checked with the original creditor and their system showed no payment arrangement with you. Your account in our office is now paid in full as of 3/25/2024. Should you have further questions, you may call us at 855-287-7043 or the original creditor directly during normal business hours and an associate will be glad to assist you. Your account was not placed with any credit reporting agency.

Tried to establish a payment plan with this company.. all I could afford was $10 a month. The company then proceeded to tell me that $6.95 of that money will be the “debit” fee. So out of $10 payment only $3 would even go towards the debt. No credit card company charges $6.95 per transaction, this is another way to milk the folks trying to do right. I won’t pay it or be extorted to pay my bill.

*********** *****, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. All calls at Frost-Arnett Company are recorded. We have reviewed your call made to us on 11/6/2023. When you were offered a payment arrangement to pay your account, our associate explained to you that the payment vendor Frost-Arnett uses to process debit or credit cards charges a convenience fee for each payment. She then also explained to you that if you used a personal check or the information off your check for an electronic check, or even mailed the payment that there would be no fee assessed. We apologize that these options do not work for you. Should you wish to discuss this matter further, you mat contact us at 855-287-7043 during normal business hours and an associate will be glad to assist you.

I have supplied cash received checks and they still call.

****** ***, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. We reviewed your account and found that there has been no proof of payment received from you nor any voice communications with you. In fact, our attempts to contact you have been disconnected from your end. Should you wish to discuss this matter further, you may upload the proof of payment to our website, www.frostarnettconnect.com or you may call us at 855-287-7043 during normal business hours. An associate will be glad to assist you.