Business Profile
Financial Services
Advance FinancialHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Financial Services.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a notice on 6/8/22 from my landlord that may 2022 rent was not paid. I usually get my money orders from advance financial. I went to the one on *********** in *********, ** to get proof of purchase from them the next day. I lost my receipt. I asked them if a money could be tracked and they said no with no attempt to help me. I contacted my lawyer and she wrote them a letter asking for cooperation. I went back and was told that I did not purchase a money order from them in May. They would not print me a copy of my purchased money orders. I believe I purchased a money order from them in May and all I needed was proof that I did or not. In my opinion, they were irritated about the letter and that is why I couldn't get a printout. The purchase would have been between May 1st through the 5th of this year for the amount of $***.Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/15) */ The Company has reviewed money order purchase records of *********. While he did purchase a money order for $*** it was in March 2022. The only money order purchcased by ********* in May 2022 was in the amount of $*****.Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have taken money out of my checking account without my authorization or permission. I made it very clear to them and they agreed to not deduct anything from there,Business response
06/22/2022
Business Response /* (1000, 5, 2022/06/22) */ Company has reviewed account to ensure authorized EFT is on file. This was authorized by Ms. ******** on 01/27/2020 and not revoked prior to 06/17/2022 when Ms. ******** requested her debit card be removed. This has been completed. On 10/01/2021 Ms. ******** contacted Advance Financial and made a commitment for payment for 11/03/2021. This commitment was not kept. Ms. ******** will be responsible for contacting Advance Financial for all future payments.Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a collection letter for $833 dated 5/11/2022. I have never heard of this company or done business with them. I called the customer service number XXXXXXXXXX. They wanted me to provide them with personal info that I am not comfortable sharing because this appears to be a scam. I finally provided my date of birth and the person said I need to visit a local branch to resolve because it doesn't match the dob on the account. Of course it doesn't because I don't have an account with them. Their local branch is in TN. I live in VA. They obviously have the wrong person or this is a scam. Can you assist?Business response
06/08/2022
Business Response /* (1000, 5, 2022/06/03) */ This collection notice was sent in error. Please disregard and our apologies for this error. Consumer Response /* (2000, 7, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree that the collection letter was sent in error. That is what I tried to explain to their customer service because I have never done business with them. I will disregard.Initial Complaint
05/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S.C 1692c (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt Date Reported 04/01/2022Business response
05/19/2022
Business Response /* (1000, 5, 2022/05/11) */ This account is no longer owned by Advance Financial. Please contact ****** **** *******, LLC PO Box ****, **********, Virginia *****-**** or call ***-***-****Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opened a line of credit a few months ago and ever since then they have barely been applying anything to the principal when I make my payments. I paid nearly $1000 in April alone and only about 80-100 was applied to the principle. At this rate the loan will never be paid off. I am requesting that the 900+ I paid this month be applied to the principle balance and for the company to start applying the majority of the payments customers make to the principle.Business response
05/11/2022
Business Response /* (1000, 5, 2022/04/25) */ Please review the original agreement. In order for your balance to go down faster we highly suggest making more than the minimum or even making additional payments. If you have any questions please contact our customer service department and any of our agents would be more than happy to assist. Consumer Response /* (3000, 7, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response from the company as even with the astronomical interest rate, they make no effort to apply more towards the principle and demand that more and more additional payments be made. Approximately $100 or so has been applied to my principle balance. Everything else has gone to interest which just keeps going up every single week. All of the payment I just made earlier this month has been eaten up again by ridiculous amounts of interest Had I known they operated this way I would not have taken out the flex loan. The response from the business is very cookie cutter and does not address the underlying issue. I am requesting either my payments for this month be re-applied to the principle, or a significant reduction in the interest rate that I am being charged. Business Response /* (4000, 9, 2022/05/04) */ We appreciate you as a customer and are willing to work out arrangements, unfortunately we are unable to apply all of your payments made last month to your principal balance. We are willing to provide you a discount. Please contact our offices and any of our Customer Service Reps will gladly assist you, you can reach us at (***)***-****.Initial Complaint
04/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Advance Financial is stating that I have an account with them under the name Don't *********. I have never applied for a loan with them. If my information is there it was done by an employee Sandra ****** from Jonesborough. They now have access to my banking information. I want this investigated so I can continue with legal action or a settlement from AF for allowing this to happen. I also want to know everyone involved. I have sent emails with no response.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/14) */ A partial application was completed but did not include Ms. *********' social security number or banking information. This application has been blocked for further processing Consumer Response /* (3000, 7, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They do have access to my bank info and all other info. When I first went up there it said there was an account under my soc sec number but the name was Don't *********. I cannot access that info now to prove it. And I'm sure by now it's been deleted. The only person that could have had access to any of my info was the employee I stated earlier. And I received many emails from Mathew about my account. This is known as fraud q Consumer Response /* (3000, 10, 2022/04/28) */ ***Document Attached*** Here's the documents proving there was an account under Dont ********* Business Response /* (4000, 12, 2022/04/29) */ Due to Federal Privacy Laws we are unable to disclose information about our customers. If you feel you identity would be stolen we would recommend you contact law enforcement.Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
12 Advance Financial is reporting on my credit in collections. I payed them off. Now it's like they don't even exist. Contacted the company that bought the business. They sent a letter stating that we paid the account, but they can't remove the collection or report to the credit bureau . But they say they have nothing to do with them. Contacted an attorney, found out the company no longer exist. But my account was automatically transferred to ********** . How was the debt transferred but no company. We paid the full amount as you can see in the documents with a letter ********** sent us. My account is paid and settled. This collection is still reporting unpaid. I want it removed or to state PAID IN FULL! I need answers. Thank youBusiness response
03/07/2022
Business Response /* (1000, 5, 2022/02/24) */ Thank you for contacting Advance Financial, this account has no records of any settlement. Advance Financial does not report to the Credit Bureaus, this account was sold to a third party by the name of ******************* and you can contact them regarding your account at (866)********. Consumer Response /* (3000, 7, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not know the debt, what is it for, WHAT IS THE DEBT I OWE. WHAT IS IT FOR, PLEASE EXPLAIN THE DEBT. Business Response /* (4000, 9, 2022/03/01) */ This account is related to a flex Loan that was opened up with Advance Financial 4 years ago. If you have further questions please contact *********** Capital as they would have all information concerning this matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
117 total complaints in the last 3 years.
42 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.