Complaints

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 04April2023 I went to Principle Hyundai and traded in my 2022 Hyundai Tucson, and leased a 2023 Tucson. The outstanding payments on the 2022 were supposed to be canceled. On 12April2023 Hyundai Motor Finance (HMF) auto-withdrew a car payment from my back account in the amount of $775.68; the monthly car payment on the 2022 Tucson. I called Hyundai Motor Finance and told them I traded in the 2022 Hyundai. They told me they needed official notification from Principle that the car was traded in. Since speaking to HMF I have contacted Principle five times: left voicemail for original salesman (no return call); spoke to another salesman (told me he would take care of issue); spoke to female at HMF who answered ************ phone (she took down my information and said she would pass it on to Finance); left a message on Principle's website in the Contact section; and engaged in Live Chat on their website asking person to have someone contact me ASAP regarding this matter. As of 21Jul2023 I have not received any return communication(s) from Principle, and have not received a refund or explanation for the $775.68 charge from my bank account.

  Business response

  08/16/2023

  Hyundai Motor Finance mailed a check for the overpayment in May but their system shows it was never cashed. The check might have been lost in the mail.

  We have requested another check be mailed to us via Fed Ex. As soon as we receive the check, we will issue a check to the customer.

  Thank you

   
  

  Customer response

  09/07/2023

  Complaint: ********
  
  I am rejecting this response because:

  In late July 2023 I filed a complaint with BBB, #********. Since that time I have spoken to ************* of Principle Hyundai on two occassions by phone. He told me I would be receiving the refund I requested. Of of this writing (06Sep2023) I have not received the refund. No one from Principle has returned my request for a phone call.  Desired Resolution: Refund
  
  Regards,
  
  *****************************************

  Customer response

  10/11/2023

  Better Business Bureau:
  
  I received a check from them this morning in the full amount of the refund I requested - $775.68.
  
  
  Regards,
  
  *****************************************

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