Complaints

• Initial Complaint

  05/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a rental, (C-3) with the above listed business from approximately August 2021 until March 2022. During that time there were several health and safety code violations such as a none working furnace and a ceiling fan/light that had a power source that was rigged with a modified extension cord that was exposed and nailed into the sheet rock from an electric plug on the wall to the ceiling fan. I reported these issues to the manager to no avail. Upon moving out of the afore mentioned apartment, myself and my parents conducted a thorough deep cleaning of the entire apartment, (videography available) and upon turning in my key, was under the impression that the condition of the apartment was in such a condition that no cleaning/repair fee would be assessed. On May 2, 2022, I received a call from a collection agency and was informed that the above listed business had charged me for a cleaning/repair fee and interest in the sum of nearly $700. As stated earlier, I returned the apartment in an extremely cleaner condition than I had received it in, and any required repairs existed prior to my moving in such as the nonfunctioning furnace and the out of code wiring of the ceiling fan/light. I am seeking a resolution of an and all fee assessed to me be dropped as well as any negative reports from this incident be removed. I am also seeking to have the above-named business correct these and any other code violations so that no future tenant live with these potential safety hazards.

  

  Business response

  05/05/2022

  To Whom it may,

   

  The first time ************************ called he wanted to know about the charges. I explained $600 was for the cleaning, and things left in the apartment. and that ***** was the utility **** not paid. He said ok and on 5/1 we received a money order for *****. On 5/2 he called me and asked for the $600 to be taken off that he paid all his rent and utilities. I asked him if he left the apartment as clean as when he moved in. He stated that there were a couple of things left in the apartment and that he was not going to pay the fee. 
   I also checked for work orders and could find nothing for this unit. I have attached a few pictures that were uploaded for his move out if you have any other questions and or concerns please feel free to contact us.

• Initial Complaint

  04/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business is ***************** for my apartment. They are charging me a higher rent than other in my complex and with different conditions such as $100,000 required in insurance and a security deposit with them which I paid when I moved in under a different company, and insurance which I have. They added fees after I paid rent for my new rate. There have been hostile messages and threats sent to me via email about fees and if I dont conform to their demands. They are threatening to charge me more and that they will not resign my lease. This company either needs to fire the involved employees or loose their business in our complex. I can provide as much proof as needed.

  

  Business response

  04/01/2022

  It saddens me that ******************** feels like she isn't being treated fairly. However, Class A Management requires all residents, upon move in or renewing their lease, to obtain a $100,000 liability coverage renters insurance policy, as well as a Rhino policy. Rhino is required in lieu of a deposit. 
  
  
  We have relieved the previous manager of her duties with Class A Management, as we do not feel that she was a good fit for the community. The previous manager had offered ******************** a renewal increase of $100. The person that ******************** has been communicating with, ***** is the property supervisor. **** reduced the rental increase from $100 to $50, bringing ******************** to the market rent for that unit. ******************** agreed to the renewal rate we offered. 
  
  
  ******************** has signed her renewal lease, however, we cannot execute that lease until all standard Class A Management policy requirements have been met. ******************** has purchased the renters insurance, as required, but refuses to purchase a Rhino policy. Rhino protects a residents apartment home just like a security deposit does. Class A Management does not require security deposits, instead we require a Rhino policy.  In the direct correspondence with ********************, ****'s messages have clearly conveyed our policy requirements in a straightforward and professional manner.
  
  
  Class A Management actively focuses on maintaining a fair, professional, and mutually satisfying relationship with every resident.  We have been transparent in our policies, have stated them clearly and we are committed to unbiased, consistent enforcement of all policies.
  

  Regards,

  *************************

  
  

  Customer response

  04/01/2022

  Complaint: 16970953
  
  I am rejecting this response because: there was a security deposit paid when I moved in a year and half ago. ********** did not send me the initial invite to at LEAST view Rhino it was not sent. When asked again, it still was not sent. I have provided my insurance even though in his correspondence it says it was not required. I cannot believe fees were added when your managers did not provide me with the information no work in a positive manner/assistive manner to resolve this. They have told me multiple different rent rates including a letter from 1/27/22 stating $775 for rent increase in a letter notified of the new requirement. When this began three weeks ago, I understood the market has gone up so I accepted the $800 rate as that was fair and explained. I had to ask twice even get a updated lease. It was not enough time to make accommodations and adjustments if necessary to be able to afford your additional charges in the lease plus all these other new additives. Can you please explain to me why 3 male renters who signed their lease a couple of weeks before me were not given any of these stipulations. I know you cant discuss their leases but they have no problems sharing them in an effort for me to be treated fairly. I would like the $75 taken off my account. I pay early in full every month, and I paid 4 days early at the new rate while I awaited their message regarding Rhino. As of this writing I still have not hear back from them. Why must I constantly email them about the same thing with no response?  I am just asking to be treated fairly and the same and the charges reversed. 
  
  Regards,
    *****************************
  *****************************

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