Complaints
Current Alerts For This Business
On May 25, 2021, BBB|NCTX identified a pattern of consumer complaints regarding the marketplace behavior of this company, GoLabs, Inc., dba GOTRAX. Specifically, BBB has received complaints alleging that:
*GOTRAX brand products are defective, broken, or missing parts out of the box;
*Customer Service fails to respond to consumer messages for support and/or refunds in timely manner so as to avoid credit card dispute deadlines;
*Incorrect replacement parts have been sent to consumers and must be re-ordered;
*moreover, consumer requests for refunds are arbitrarily delayed after approval.
After unsuccessful attempts by BBB to contact GOTRAX for a response, this inquiry was closed as Failed to Respond on June 15, 2021.
GOTRAX contacted BBB on January 10, 2022 in effort to respond to this pattern of complaints. The inquiry was re-opened and correspondence sent to GOTRAX on January 12, 2022.
BBB placed GOTRAX on complaint monitoring for one year, concluding January 31, 2023.
On April 18, 2023, BBB concluded review of GOTRAX complaints received from February 1, 2022 through January 31, 2023. Notification of determination was sent to GOTRAX via postal and electronic mail on April 18, 2023.
As of April 18, 2023, GOTRAX has failed to eliminate the pattern of complaints.
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