Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In early December, I called *********** for a quote to pack and move my 2-bedroom townhome. The agent estimated that for a home my size I should expect to be billed for about 3.5 hours labor plus 1 hour travel time.But when the crew arrived, they lacked sufficient packing materials. The leader of the crew told me they had not been told to expect to pack any of my goods. If they had, they would have sent more materials, likely more men, and likely more experienced ones than the newer guys they did send. The move ended up taking 8.75 ******** make matters worse, even though I myself had to pack, load, and unload many of the boxes, about 25% of the goods from my small town house were never packed. When we arrived at the destination the crew held my goods hostage on the truck until I paid for the full almost 9 hours of labor (which I could not afford so I put it on my credit card). And when I called the Raleigh office to explain the situation and ask for a refund, the office conceded that I had received an inaccurate quote (see "Complaint Email Reply," attached) but claimed they lacked the ability to issue any refunds. It is basic contract law that actual prices must substantially conform to quotes. And a party may not compel another to alter an agreement through coercive means, such as by holding 75% of their earthly belongings hostage on a truck. All ******* terms of service recognizes this by guaranteeing that customers will not have to pay more than 110% of their nonbinding quote to receive delivery (See "Terms," attached). My experience did not conform to law or to their terms of ********** avoid litigation, I believe I am entitled to a refund of 4.25 hours of labor costs (8.75 billed minus 4.5 hours quoted). $841.50.I also seek a refund of 25% of the remaining non-materials costs since only about 75% of my goods were moved. My quote, on the other hand, was for a full move. $222.75.The total refund I seek is therefore $1064.25.

  

  Business response

  01/15/2025

  Thank you for the opportunity to address your concerns, Will. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that your move was an hourly labor charge move and not an estimated move. As confirmed in your *** stating your acknowledgement that you understand that you did not request a written estimate on this shipment and that you understand you will be required to pay the charges on the *** contract (please, see attached ***). After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. A refund cannot be justified. We sincerely apologize for the inconvenience this has caused, Will. 

  Customer response

  01/15/2025

  I am rejecting this response because: I did not sign any forms (including the *** in question) until after my move had already been completed and I had already been forced to pay the inflated rate. When I called for a quote, I was not asked whether I wanted a written confirmation of the number of hours that I was quoted over the phone. When I received confirmation emails, they specified the hourly rate but did not clearly purport to modify the number of hours that I had been told over the phone. Nothing changed or waived the 3.5 hour estimate I was provided before the move took place.

  The Corporation contends that I agreed to pay an indeterminate labor cost unrestricted by the quote I was given over the phone because I signed the ***. But I was not even given the *** to sign until after the move was complete and I had already been forced to pay at the risk of them keeping my possessions. It is impossible to construe a *** signed after payment was coercively extracted, as an agreement on my part to pay more than I was told before the move that I would have to pay. To be valid, such a *** should have been offered, signed, and explained before the move. And if *********** wants to say that a verbal quote/contract is categorically invalid (in contravention of established contract law), it should have offered me the chance to get the labor quote in writing. It did not offer me that opportunity when it provided the quote. Therefore I reject their response based on a *** signed after the fact of coercively-extracted payment.

  

  Business response

  01/17/2025

  Thank you for the chance to respond, Will. An updated claim form will be emailed to the email address we have on file with instructions for filing a claim for damages and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out.

  Customer response

  01/17/2025

  I have reviewed the business response and accept this resolution. 

  Thank you very much, I'm grateful for and satisfied with the help I've received!

• Initial Complaint

  01/10/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 22, 2024. All my son's movers were awful. They overcharged and would not unload the truck until I paid. I advised their corporate office of the issues, and there were many. Sent an email to them also (both Raleigh address and Texas corporate office) and said I wanted to resolve by December 31, 2024 and if we could not reach a resolution I would file complaints. I have had no response. They charged me $2440.29 and I was quoted on the top end of $1200. The 2 guys lied to their boss about it being a difficult move and they also charged overtime. The move should not have taken so long. I am a senior and partially disabled. My adult daughter is also disabled and uses a service dog for mobility in addition to alternating between a wheelchair and ******. They were watching tv on their phones and taking frequent breaks. It is a non-smoking building and they were vaping. They did not wrap everything up as I was told they would do. And the things they did wrap, they did not unwrap nor put the recliners back together. They damaged my adjustable bed and I had to try and get the cords put back in, and one of the cords is crimped so I need to put electrical tape over it. They should have made sure the bed worked before they left. They had set the mattress in leaves and pine straw because I was picking all that off the end of the bed. They tried to close the truck up twice when there were still things to load. They left items unattended in the elevator and on 1st and 2nd floor of the apartment we were moving from. They tried to keep some brand new brooms I had bought and were upset I wanted to go onto the truck to see if they got everything. I am missing 7 throw rugs. They charged for 3 tv boxes and never did use them. The tvs were wrapped in quilts. They tried to move the 3 section love seat recliner without taking it apart and partially bent the connections so they don't fit together as securely. I am requesting $1000 refunded. Many more issues

  

  Business response

  01/15/2025

  Thank you for the reaching out with your concerns, ****. Our sincere apologies for the negative experience during your move. Per review of your file in our internal database system, it was found that you have been working with our corporate ************* Team regarding your claim. If you have any questions or concerns about the process, please reach out via the contact information listed on the claim form email that was sent to you. Thank you again for the reaching out with your concerns, ****.

• Initial Complaint

  01/10/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/4/2025 move scheduled with this company.When men arrived I was told they would need third mover.Head mover asked to see a storage closet.Said price for service would be higher but he'd give me a deal if I took care of his men. I asked how much that would be. He asked how much I had. I have him the full amount of my savings account.He then outlined an amount for each mover I cash. Said it had to be in cash because of I rolled on a card he'd never see it.He then said he'd call his manager for a *********** the end of the move the amount was exactly the amount I'd stated was in my account.The next day when I returned to residence an entire room worth of items was left behind.I called the ***** number and no one answered.When I tracked down the main office number on Monday, the manager asked for proof that so many items were left behind.I sent him a video. He seemed very concerned and offered a small refund.Would like reimbursement for items left behind, incomplete move per contract and extorted money from me.

  Customer response

  01/11/2025

  I have a video of items left behind resulting in an incomplete service paid for and a bank transaction for cash taken out that day before I signed off for the move in the amount of $460 which the moved said I had to give him in order to complete move.

  He said I had to empty my account or borrow this money or he would not move me.

  

  Business response

  01/16/2025

  Thank you for the opportunity to address your concerns, Jezza. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that your move was an hourly labor move, not an estimate binding contract. After reviewing your file, it was found that all charges were accurately taken. Two confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. Forgive us, a refund cannot be justified. Attached is your BOL and Acknowledgment. Our sincere apologies for the negative experience. Thank you again for the opportunity to address your concerns, Jezza. 

  Customer response

  01/17/2025

  I am rejecting this response because: 

  All items were not moved. The response from the businesses is generic and does not assess the complaints. I did not make a compliment about the hourly rate as stated in the companies response.

   

  My complaint stated that I was extorted for additional monies on cash by driver, to be paid outside of contract by company for hourly rate.

  I also stated that the job was incomplete.

  This fella me that the company allows these practices and does not properly review complaints or compliance.

   

  I my original complaint I I closed photos and video of items left behind and bank receipt for an extra $460 that I was told was required or the movers would leave.

   

   

  Customer response

  01/17/2025

  This is the email with the hourly quote I was given for my move.

   

  

  Business response

  01/21/2025

  Thank you for the opportunity to respond, J. Per review of your file in our internal database system, it was found that your move was an hourly labor move. Per your BOL, your move was conducted on an hourly labor basis and not under a binding contract with a detailed inventory list. Our movers focus on working efficiently within the hours hired for labor and are not obligated to move every individual item. It was indicated in your file that there were many items at your origin on moving day that were not prepared to be moved and that were as a result not able to be moved. It was also noted that upon arrival on moving day our movers reported that the scope of your move was significantly larger than originally indicated while booking your move. To address this report, an additional mover was added to your move and the price was adjusted accordingly as discussed with management on moving day. Our records also indicate that the movers immediately reported the cash tip that you gave to them. Tips are never expected, but always appreciated. Additionally, it was found that in good faith our manager extended a refund of $150.00 during a detailed follow up call to address your concerns about not being fully satisfied with your experience. No report of extortion, demands for money from our movers or threats from our movers to leave the job without money were made known during any of the communication between you, our customer, and management on or since ********************** day. We are truly apologetic for the negative experience, as this is never the commitment that we make. Thank you again for the opportunity to respond, J. 

  
  

  Customer response

  01/21/2025

  I am rejecting this response because:   This response from the business was more thorough. However, they continue to deny customers claim. This is unfortunate. While I do believe that the manager was concerned, and made a gesture of good will, it seems that the response from the company shows ratification.

  Customer response

  01/22/2025

  Business has stated that items were not packed when movers left. Business advertised that part of their service is packing items in home. Every item should have been moved. Tip was not immediately reported. Manager had no idea when they were contacted. Why would employees report tip?

  Is this part of company requirement?

  Please show in contract where the estimate sent in an email was not binding please.

   

• Initial Complaint

  01/10/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I hired All My Sons Moving & Storage for a move from a 1bd apt to a 2bd. There were 3 movers. Two men who were very helpful and a female who was extremely unprofessional. ******* was the driver. Called me and said they were outside then I had to walk outside to ask them to come in. After the walk thru she rushed me thru the paperwork. ******* was in charge of disassembling and reassembling my queen bed frame. She felt it necessary to complete paperwork and reassemble the bed while eating a bag of chips. After most of the things were in the truck I did a walk thru of the 1 bed and found a s**** that I know went to my bed. I tried to hand it to her and she insisted that she had all the screws and wouldnt take it. I kept it. When we got to the new apt, she had a friend meet her in a black car with a bag of food. She proceeded to eat some of the food while on the time that I was being charged for. She was at her friends car while communicating with *********** regarding the remaining ***. The first *** she gave me was over $1000. The person on the phone revised the quote to $826. I did not receive an itemized receipt to even know what I was charged. No tip was authorized. The guys got right to work and didnt stop until complete. ******* was in the bedroom alone putting the bed together. Last night my infant was on the bed and the foot of the bed frame dropped. I went to the store to get a small drill to tighten any loose screws. I am standing in front of the frame now and there are screws missing. The slats were not even screwed back in. They were just set on top of the sides. I am working on saving money to buy a bed for my infant. What are we supposed to do??? I paid almost $900 and the least of my expectations was that the bed would have been reassembled correctly. She did not ask for help. I have pics and videos. DO NOT USE ALL MY SONS at the risk of being paired with *******. I had better success with TaskRabbit last year.

  

  Business response

  01/15/2025

  We appreciate you bringing this to our attention, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A claim form will be emailed to the email address we have on file with instructions for filing a claim for your missing bed screws hardware and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, ******.

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Oct 29, we scheduled to move furniture from *************************************************************** to ***************************************. Movers arrived at our home 10AM packed up the items & delivered them to the new home. Later that evening, my ****************** returned to our old home to empty a storage shed. He noticed damage to the *** apartment on our property. I reviewed security cameras & found the delivery truck had backed into the powerline, pulling the electric meter from the wall & struck the side of the home, ripping off a piece of the frame & the ********** can clearly hear the crash when the truck hit the ******************* entire vehicle jerks.They obviously knew they had struck it. They continued on w/the delivery & did not inform us that they had damaged our home. There was a final walk-through & inspection scheduled at 9 AM for our closing. We called police & filed a report & had emergency crew come turn off power to our home for fear of a fire as there was exposed wires & to make repairs. We were delayed emptying sheds because we were dealing ******************** crews. We ended up being there until 2 AM & back there at 5:30 AM. We were up all night. My kids got 3 hrs of sleep before school.They didnt realize we had security cameras. It was deceitful & unprofessional. We had to find emergency repair people. They arrived at our home at daybreak to do the repairs. We had to have it completed by 9 AM or have it disrupt the sale of our home. It created a large amount of problems between us & the buyer & delayed the closing by several hrs.The extreme stress & worry about having the sale of our home fall through caused me to have a severe lupus flare. Had they told us at 11 AM when it happened, we could have done the repairs during normal hours. Theyve offered repairs but no refund. I wont pay for a ********* & its impact on my family.Their claims person is rude & has withheld info on ************* of store manager preventing me from taking legal action. Repairs= $1223.88

  

  Business response

  01/15/2025

  We appreciate you bringing this to our attention, ****. Our aim is to always deliver an exceptional experience. Please accept our sincere apology for not meeting that expectation. A revised settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information will be located on the agreement should you have any questions. Our sincere apologies again for the negative experience, ****. 
  

  Customer response

  01/17/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Move date 11/21/24 Damaged multiple items Poor handling of goods Didn't protect items properly for the move Didn't have experience moving, new employee Employee didn't understand the contractural agreement and couldn't advise on terms Employee didn't contact supervisor for assistance Employee was dishonest regarding insurance Didn't know how to load a moving truck properly, had to do twice and damaged goods in the process Unable to resolve with supervisors

  

  Business response

  01/14/2025

  Thank you for the opportunity to address your concerns, ****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system, it was found that you are currently working with our corporate ************* Team. A claim has been filed, we have extended you a settlement offer and we are currently awaiting your response. Please feel free to reach out via the contact information in the claim form email if you have any questions or concerns. Thank you again for the opportunity to address your concerns, ****. 

• Initial Complaint

  01/07/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i was falsely advertised the price of helping move furniture over the phone, and was told specifically there wasn't a two hour minumum. just the 129$ travel fee plus an hourly rate for the moving after that. They charged 317$ for 30 minutes of work improperly and surprised me at the end.

  

  Business response

  01/14/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. A refund cannot be justified. We sincerely apologize for the inconvenience this has caused, Hunter. 

  Customer response

  01/14/2025

  I am rejecting this response because:   I need my 100$ deposit back. I will never do business with you ever again and hope to never hear from you again

  

  Business response

  01/15/2025

  Thank you for taking the time to share your feedback, ******. A settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. Thank you again, ******.

  Customer response

  01/15/2025

  I have reviewed the business response and accept this resolution. I hope you guvs get ripped off like i have been.

  Customer response

  01/16/2025

  The business "All my sons" has not refunded me, and has not sent any communication back.

  How is it resolved if they have not been cooperative?

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction December 24, 2024 Amount of Money paid - $1,041.20 Business committed Moving a few furniture pieces to include, Fridge, TV, Washer and Dryer, two couch sets (Love seat, couch x2). Nature of the dispute Broken items due to improper moving practices. Replacement requested.Has the business tried to resolve yes, they offered a low amount of $800 for a fridge that was broken under their care which actually cost quadruple the amount offered.Issue involves advertising. Found them on ******.

  

  Business response

  01/14/2025

  Thank you for taking the time to share your feedback, *******. Our aim is to always deliver an exceptional experience. Please accept our sincere apology for not meeting that expectation. After reviewing your file in our internal database system, it was found that an increased settlement offer was extended to you on 1/8/2025. We are currently awaiting your response to that increased offer. Please reach out to our corporate ************* team via the contact information on the claim forma that was sent to your email. We sincerely apologize for the inconvenience this has caused, *******.

• Initial Complaint

  01/05/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The moving company overcharged me 45 mins, damaged my brand new home walls and ceiling not to mention furniture and I was harassed by the lead mover. I attempted to reach the ** in ******* by phone and email without response, called corporate and stayed on a continuous automated messaging loop for 90 mins with no one picking up, and sent an email to corporate for it to be returned. I find the business transaction to be highly unethical and negligent.

  

  Business response

  01/14/2025

  Thank you for the opportunity to address your concerns, Shama. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A claim form has been emailed to the email address we have on file with instructions for filing a claim for damages and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, Shama.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  To begin, they arrived at our fully packed apartment completely unpreparedno tools, no sense of urgencyand even had the nerve to ask if we had any tools they could use. It took them an unreasonable amount of time to load just 12 items into their truck. During their commute to the new house, they took a lunch break (while we were paying by the hour) and, shockingly, let it slip that they were working on a side job. This was further supported when I later found a business card from an entirely different moving company.They also took the longest possible route across the cityclearly an intentional move to run up the bill. Once they finally arrived, they dragged their feet unloading those same 12 items, milking every minute they could.The final insult was when the office tried to charge us double the quoted price. The office staff was beyond rude and dismissive when we raised these concerns, and we had to fight to get the cost reduced. To make matters worse, I was already dealing with the stress of attending a funeral, and my husband was left to handle their incompetence while I was gone, only for me to return and still have to argue with them over their blatant overcharges.This company is nothing short of a scam. They are disorganized, dishonest, and entirely unprofessional. Do not trust them with your time, money, or belongings.

  

  Business response

  01/13/2025

  Thank you for the opportunity to address your concerns, April. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Unfortunately, we were unable to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number used to book your move.Upon locating your file, we will investigate further. We sincerely apologize for the inconvenience this has caused, April.

  Customer response

  01/13/2025

  The number it was booked under was ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩