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          Business Profile

          Medical Doctor

          St. Joseph Health

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/02/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I scheduled a well woman's annual exam with ********************************************** ****** on April 29, 2022--which included an exam--if necesary and blood work; my insurance pays for annual exams and blood work as proventive care. However, ******************** ****** read my blood work and coded that I have vitamin D deficiency and charged $105.53. However, since ******************** ****** coded this item, my insurance refuse it pay it. Also, reading blood work to a patient does not qualify a charge to a patient; also I had to call the doctor's ****** several times to get her nurse to tell me the results of the blood work. My insurance and and I contracted ******************** ****** severral times each to ask to recode the charge because it is falls under my annual exam--however, **************** refuses to recode the item and I have not given us a copy of the blood work results. **************** claims my visit to her ****** was not an annual exam because it was my first visit with he--which she did not clarify when I schedule visit or prior to the charge of reading my blood work. During my ****** visit with ****************--we discussed this visit as being an annual exam and there was no mentioned of me being a new patient that I needed a second visit to be a well woman's visit. Both my insurance and I asked for copies of my medical records but no reply from ******************** ****** and now her ****** manager will not accept or return my phone calls.

            Customer response

            08/17/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

             

             

            I am pleased to inform you that the business, ****************** office, called me today, August 16, 2022, to inform me that they have reconsidered the charge and re-coded the test to submit it as well woman's annual examination--which means the insurance company is response for the charge instead me. 

             

            When time permits, the complaint can be closed due to the business making a correction to the coding on the statement. 

            Thanks for assistance in this matter.

             



            Regards,

            *********************

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          BBB Rating & Accreditation

          A

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          Contact Information

          4007 Victoria Ave

          College Sta, TX 77845-4795

          Visit Website
          (979) 690-4820

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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