Complaints

• Initial Complaint

  01/11/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This bank has not sent me my bank card I get social security disability and I have been waiting since December 17 2024 for a card to be mailed to my address. *** sent my payments to them and enrolled me to receive my benefits via direct express card monthly. I have government funds on my card right now that I cannot access because they have not mailed my card to me. I need a supervisor to look into my situation BBB forward my concerns to a supervisor at this bank so that I can get to the bottom of what is going on. I have bills to pay.

  Business response

  01/15/2025

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by ******* ****** who is concerned about his Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns. 
  
  Additionally, he can contact me if he has any questions, I would be happy to speak with him. 
  
  Sincerely,
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  
  

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did a trade show with these people the broke their side of a contract with me I had not received services and was charged on my card and because I allowed them to charge my card Comerica wont get my money back they lied and stole from me for. I reported it fraud showed they admitted to not giving me proper service they offered to give me the money in discounts for the next show. **** still refused to get my money back for me. Let me get robbed by these people with their Fortune 500 business taking from small businesses . Lying to us and stealing our money then being supported by the bank to do it .

  Business response

  01/13/2025

  Dear Better Business Bureau, 

  
  I am in receipt of the complaint submitted to your agency by ***** *******. Her concerns regarding her merchant dispute have been noted and shared to the appropriate level. 

  Based on the facts of our investigation, the customer claim is found to be valid. The claim amount has been credited to the customer account on 1/9/2025.

  
  Sincerely, 
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  

  
  

• Initial Complaint

  12/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My issues started on 12/20/24 at 9:00 am at ********'s store. I tried to make a purchase for $45.80 my card didn't work we went to all the other card machines around the store, and it still didn't work. The manager tried everything and nothing worked. I left the store and went to my local bank they said that nothing is wrong with my card. The next day on Dec 21st I went to ******, *******, *** and ***** ***** trying to buy Christmas gifts and no vendors would take my card, and I have more than enough in my account cover to everything I'm trying to purchase for Christmas. On Dec 22nd I tried to get gas at the gas station and my card didn't work.

  Business response

  12/26/2024

   

  Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by Mr. ******* ************* His concern involves his Comerica Debit Card.  
  
  I have been informed by ****** ****, Relationship Banker at the ******************************* that a replacement card has been ordered for Mr. ************* He should be in receipt of the new card within a few days.  Mr. ****** can contact Mr. **** directly at ************ if he needs additional assistance.  
  
  Please let me know if you should need additional information.
  
  Sincerely,
  Corporate **************************
  ************

  Customer response

  12/26/2024

  I have reviewed the business response and accept this resolution. 

  ********* **** helped me without any issues, but the branch in ******************Didn't handle it like ******* handled it. The person that helped me at the other location didn't do enough and I really appreciate ******* for his help.I'm just waiting on it to come now.

  Thanks BBB for your well needed help as well 

  ******* T 

  Customer response

  01/02/2025

  Today's date is 12/31/24 Comerica bank at ************************************* has let me down again on this upcoming New Year's Eve. Just last week I wrote the BBB about Comerica bank and my business card issues. I couldn't use my card for the Christmas holiday's starting on 12/20/24,12/21/24,12/22/24,12/23/24 or the day before Christmas 12/24/25. Mr. ****** **** had put a rush order on a new card. I verified my business mailing address three times to Mr. **** before I left bank on 12/23/24. I called the bank about my card on 12/30/24 to ask about my card Mr. **** said to give it one more day. I went back to the bank on 12/31/24 just to find out that they sent my card to the wrong address! I'm very mad at this point and I will make sure that this report stays on the BBB report. I really think it's time to find another bank after over 30 years! I'm not happy with these issues. I see I can't depend on this bank for my future business needs for my business. I must make some well needed changes in 2025. Two holidays in a row that I couldn't use my business card.I don't plan to keep writing the BBB about Comerica every holiday. I could be doing something else better with my time on the holiday's.

  Why didn't I get a printout of the action taken when my new card was ordered and the address the new card is going? I'm sure the updated DBA has the correct address. I had a card sent to me less than a year ago. It went to the correct address and why don't you just call me if you're unsure about something dealing with my account. Now I'll be thinking about someone getting my business card information that you sent my card to their address. I will never feel safe with this account now. I plan to make some bank changes soon.

  
  

  
  

  Business response

  01/06/2025

  Dear Better Business Bureau,

  
  I am in receipt of the complaint submitted to your agency by Mr. ******* ******* His concerns involve his Comerica Debit Card.

  
  I have been informed by ***** ****, Relationship Banker at the ******************************* that a replacement card has been ordered for Mr. ******* I spoke with Mr. ****** on 1/6/2025, and he confirmed he received his replacement card on 1/3/2025.

  
  Please let me know if you should need additional information.

  
  Sincerely,

  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

  
  

• Initial Complaint

  12/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Had fraud on my account and called in . The agent took over an hour to dispute for me. 2 years prior I went into bank to change my address they said I was all set. When speaking to the agent she told me they had added it as a mailing address instead of changing it and that she would change it and send my new card. I could have expedited it for $25 I told her to do so , she said it did not give her the option so I had to wait 7-10 business days . I did this on November 13th, today is December 5th and I still dont have a card. I called in to inquire they took an additional 3 days to tell me they sent it to my old address. When I called to inquire the agent told me I could give her an amount of the fees I have incurred and she would see if they could reimburse me. Upon talking to her today she tells me I now have to wait for another call back to change my address (for the 3rd time) and they will expedite my card free of charge . She also stated they will not reimburse any charges that didnt come from Comerica . I have accounts that auto debit from my debit card weekly and I have been incurring charges due to not having a debit card ! These charges are a direct result of Comerica banks negligence , not to mention I its hard to operate without a debit card ! And now they refuse to do anything about it . This is a terrible bank all the way around and I will be looking for another banking institution!

  Business response

  12/10/2024

  Dear Better Business Bureau,  
  I am in receipt of the complaint submitted to your agency by ******** ******* . Her concerns have been noted and shared with the appropriate level.
  We were able to assist her with her address and as well  sent the card to that address.
  
  Please encourage her to contact me at the telephone number listed below. If she needs further assistance.
  Sincerely,  

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 

  ************

  Customer response

  12/10/2024

  I am rejecting this response because:  My name is ******** ********* , not ******* ! Its this exact kind of negligence that led to all of this in the first place ! Details matter especially in financial matters. As you can see there is a pattern of lack of thoroughness within every interaction . This is coming from the corporate quality department at that . If there was a solution you would have reached out to me or put it in the complaint response . 

  Business response

  12/11/2024

  Dear Better Business Bureau,  
  I am in receipt of the complaint submitted to your agency by ******** *********. Her concerns have been noted and shared to the appropriate level. Our back-end department confirmed reaching out to her. 
  Please encourage her to contact me at the telephone number listed below.  If she needs further assistance.
  Sincerely,  

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 
  

  ************

• Initial Complaint

  12/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  **** uses this this company for payments and this company has yet to send me my payment. Everytime I call I get a run around and they are not doing anything to help. I am missing close to $3700 and they are very rude and unprofessional. The last phone call I had they told me they cant do anything and Ill be out of the money owed to me. This is beyond unacceptable as a company and I would like some help in receiving the money owed to me that Comerica is failing to send out.

  Business response

  12/05/2024

  Dear Better Business Bureau, 
   
  I am in receipt of the complaint submitted to your agency by ******* ******** who is concerned about Direct Express card and speaking with a ******************************* Representative. 
   
  I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns.  
   
  Additionally, he can contact me if he has any questions, I would be happy to speak with him. 
   
  Sincerely, 

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 

  ************

  
  

  Business response

  12/11/2024

  Dear Better Business Bureau,  
  I am in receipt of the complaint submitted to your agency by ******* ********. His concerns have been noted and shared to the appropriate level. I have spoken to him and provided him with my contact information.
  

  Sincerely,

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 
  

  *************

  Customer response

  12/11/2024

  I am rejecting this response because:  Their response is just acknowledgment of my complaint they haven't resolved the issue or given any options for a solution.

  Customer response

  12/19/2024

  I have just received a call from Comerica that they have "escalated the issue" to all who they can but there is nothing more they can do. They have not fixed the issue or sent me my payment still. They also instructed me that I need to close this complaint even though there is no resolution which I will not be doing. I have proof they owe me payment and will not pay. I will not be told to close a complaint before any solution is accomplished and for me to be told what to do as the person who has been strung out for months over this is completely unprofessional and is baffling that a company in the wrong would do that.

  Business response

  12/19/2024

  Dear Better Business Bureau,  
  

  I am in receipt of the complaint submitted to your agency by ******* ********. I would like to inform you that I have personally spoken to him and have provided feedback regarding his concerns. Should he need further assistance, please feel free to reach out.

   

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 

  ************

  Customer response

  12/19/2024

  I am rejecting this response because:   Per my most recent response I am rejecting this

• Initial Complaint

  12/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1. I disputed a charge on my credit card for being charged a 3rd month of services WITHOUT receiving the 3rd month of product. It is a fraudulent charge. I disputed it.2. Comerica bank took the $249 charge off my card and said theyll be investigating. Comerica said they will contact me for documentation which I have full, clear proof that I was fraudulently charged a third month without receiving a third month of product. I attached my proof here.3. Comerica Bank NEVER reached out to me and ended up putting the $249 back on my card. They ended their investigation without having EVER asked me for my proof that I have.4. I called 4 separate times in the span of 2 months to tell them I have physical evidence that I was fraudulently charged. Each time I spoke to a rep, they said theyll request that Comerica reopen the matter. Comerica never did. They never gave me the chance I rightfully deserve.I was NEVER contacted to provide my evidence/documents. Ive since tried faxing, mailing, and e-mailing my documents to ANY Comerica address/contact I could find on their website. IT IS EXTREMELY UNFAIR THAT COMERICA INVESTIGATED THIS CHARGE AND DID NOT ONCE ASK ME TO PROVIDE THEM EVIDENCE/DOCUMENTATION. How could they resolve this dispute on their own without looking into what documents I have?No one has helped me since. Im livid. Im frustrated. No one responds to me. They keep shopping me around to all these different departments. Im exhausted. I want someone to hold Comerica accountable and actually HELP ME provide them with my evidence of a fraudulent charge on my card. Im tired of the endless phone calls with no one helping me. This is extremely unfair. $249 is a lot of money to me.Comerica Bank needs to help me as a longtime customer (over 20 years with them).

  Business response

  12/12/2024

  Dear Better Business Bureau,  

  I am in receipt of the complaint submitted to your agency by ****** ******. Her concerns have been noted. I was able to speak to customer twice.
   
  Please redirect this Better Business Bureau to Elan. See address information below.

  This complaint relates to an account for which ***********************, a subsidiary of *********, is the servicer. Please redirect this complaint back to ****************************** at the following address:

  Cardmember Service
  Office of the President
  P.O. Box 6354
  Fargo, ** 58125-6354

    

  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 
  ************

  Customer response

  12/14/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  11/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ******* **** ***************************************************************************************** ************** ********************* *************************** *************** Case#DX000006871447 This is a complaint of ************************************************************* P. O. *********************************************** 78224-5998 Email: ID@usdirectexpress/ Case#DX000006871447 They have refuse to allow my on-line banking to be reinstated, and they have been refuse to allow my withdrawal my funds. They did not provide the protection for my account which allow someone tried to change my address without checking the person who made the call or email.This is my Social Security Retirement Account, I have my Social Security Retirement funds deposit every month into this account since 2006, and I have sent them my photo copy of my State of California identification card and copies of the vertification letter of my Social Security to them. I have to withdraw my funds in order to pay my rent, my utilities bills, my phone bills, my foods purchase, and my living expenses, etc. I have been trying to call them at Direct Express *************** and they keep trying to email of text me so call security code which could not come through to my Apple computer, and they keep telling me to call them back. I must withdraw to pay my expenses every month or I will end up homeless.I will file a complaint to BBB in State of **********, State of **********************************, the ****, *** IC-3 unit, ****, Senior complaint of ********************************* and Texas.

  Business response

  11/29/2024

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by ******* **** who is concerned about their Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated his complaint to the ***************************************** He will be contacted to assist in resolving his card concerns.
  
  Additionally, he can contact me if he has any questions, I would be happy to speak with him.
  
  Sincerely,
  
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

• Initial Complaint

  11/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally address an ongoing issue regarding my placement in ChexSystems by Comerica Bank for alleged fraud, along with claims that I owe the bank money. I have been actively reaching out to Comerica Bank for almost two years to resolve this matter but have not been provided with any concrete information or assistance.On November 13, 2024, I visited a Comerica Bank branch in person on ******** in **************** near ************ and ******** to inquire about this situation. Unfortunately, I was informed that there was no information available that could help me resolve the issue, and I was told there was nothing that could be done to remove me from ChexSystems. However, I was given a statement confirming that I am not in debt with Comerica Bank.Given these conflicting responses, I am struggling to understand how I ended up in ChexSystems in the first place, especially when there is no outstanding debt or verified issue on closed account. This situation has been extremely frustrating.I would appreciate your assistance in helping me get clarity and resolution on this matter.Thank you for your time and attention.

  Business response

  11/27/2024

  Dear Better Business Bureau, 

  
  I am in receipt of the complaint submitted to your agency by ******* ******. Shes looking to get account relationship support.

  
  I welcome the opportunity to assist her in resolving her concerns.

  
  Please encourage her to contact me at the telephone number listed below. I need additional information from her to move forward with my research and investigation.

  
  Sincerely, 
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  

  
  

• Initial Complaint

  11/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Comerica Bank will not release my money or a replacement card, where I receive my monthly ssi payments. Through many, many attempts I have submitted proper id, such as, state id card, social security card, and birth certificate, both front and backs of each document. However, they keep denying my authentication of these. I'm owed 2 months of my ssi and since my rent comes out of these government payments, I am in jeopardy of losing my home. Each time I speak with a representative, I an told something differentl. No doubt, I m getting the run around and not the money owed to me. This has caused me financial hardship, and emo6as well.

  Business response

  11/22/2024

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by ****** ***** who is concerned about their Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated her complaint to the ***************************************** They will be contacted to assist them in resolving their card concerns.
  
  Additionally, they can contact me if they have any questions, I would be happy to speak with them.
  
  Sincerely,
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

• Initial Complaint

  11/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As a small business owner, my experience with Comerica Bank has been absolutely terrible. They are ravaging my account with constant nickel-and-dime fees that add up to hundreds of dollars in banking fees every month. Its outrageous and completely unacceptable. On top of that, their customer service is unhelpful, their technology is outdated, and the overall experience has been the worst Ive ever had with a bank. If youre considering Comerica, stay far away! They are fee mongers and will bleed your business dry. I cant leave them fast enough. Avoid at all costs!

  Business response

  11/27/2024

  Dear Better Business Bureau, 

  
  I am in receipt of the complaint submitted to your agency by *** ****. He has concerns regarding Service Fees on his Business Checking Account. 

  
  We were able to assist by providing a full refund on the Service Fee he incurred on 11/14/2024 in the amount of $207.00.

  
  Mr. **** can contact me if he has any questions, I would be happy to speak with him.

  
  Sincerely, 
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩