Reviews
21 Customer Reviews
Review from Michael B
1 star10/08/2024
I'd give them zero stars if I could.Just got a call from a Comerica Bank *** * called 3 times within 5 minutes (first 2 I let go to voice mail, answered the 3rd). For some perspective, I had bad business support by Comerica in about 2015 and, now, wouldn't give them the time of day. I've not dealt with Comerica in almost ten years.When I started talking with the Comerica *** I went right into what I thought of Comerica, which wasn't nice, but wasn't vulgar. He came back with "You start a conversation that f**king way. . .". By that time I wasn't even listening to this 'customer service ***' and because of his vulgar language I really laid into him. He ended up hanging up on me.BTW, it is only a half hour after my last dealing with Comerica *** and, lo and behold, I get another call from Comerica telling me they're concerned about fraud on my Comerica debit card account. That's laughable. Needless to say I hung up on this ******, either Comerica has exceptionally poor records and service (which wouldn't surprise me), or scammers are ***resenting themselves as Comerica ***s.Either way I couldn't care less. I wouldn't bank at Comerica again for anything.
Comerica Bank Response
10/09/2024
Dear Better Business Bureau,
I am in receipt of the review submitted by ******* *****. I welcome the opportunity to assist him in resolving his concerns. Please encourage him to contact me at the telephone number listed below.
Sincerely,
**** ******
Assistant Vice President
Corporate Quality Process Department
Comerica Incorporated
************Review from Sylvester S
1 star08/02/2024
You are better off going somewhere else.Customer service is does not exist. You will spend hours trying to reach someone but you never do . If I could leave less than one star I would.Review from Donald B
1 star06/27/2024
Worst company ever. Takes no accountability and allows the most vulnerable of our population be robbed and left with nothing and no way to contact them.Review from Tammy M
1 star06/04/2024
Absolute incompetence. I am listed on my deceased Mother's account as a co-owner. I have been paying my Mom's bills and taking care of the estate, including withdrawing cash at the bank. Now the tell me I can't close the account because I am not in both of their computer systems. So they have to run all this through legal. Oh, but I can continue to use my Debit Card. IDIOTS!!! BTW, I am the executor of the estate.Review from Pam G
1 star05/19/2024
If you want to keep your money, DO NOT use *************** I LOST OVER $20,000 using the government approved Direct Express card. I LOST my nest egg! Totally upset and in tears as my final years on this earth will be in poverty (I worked ALL my life to build this nest egg - now it is gone)!Review from Richard S
1 star04/08/2024
Comerica fraud department sent a message that unauthorized charges occurred on my account. O responded immediately to the message confirming fraud. Comerica let the charge go through anyway. Comerica bank does not act in customer interest.Review from Robert R
1 star03/25/2024
You are just a god-awful bank. You really screwed in your citizens. Big time you don't give a s*** $5 fee to transfer from account to account, at home, on your computer and then you say this c*** it's a federal law if you do over, well first you told me five, then somebody told me six then somebody told me none you just can not get your c*** together. And it's federal law about charging $5 well you don't have to. A while back they allowed flexibility at the discretion of the bank. I'm not the only one that think you guys **** you just do you hate seeing your citizens, most of your people especially on the phone or snotty and sassyReview from William K
1 star03/05/2024
Absolutely no customer service you can't even speak to someone about your situation they never answer the phone I've been 5 days trying to reach customer service about my direct express card being locked for no reason to me I'm on social security I have no access to my funds for bills ***** or groceries and social security tells me my money is deposited into direct express but to no response or answering the so called 24/7 customer service that's a silly thing to lead you on I geuss their gaining from my funds and I can't even pay my bills,rent and I guess I don't get to eat either wow this place is absurd good luck to anybody that has direct express from comerica bank out of Texas steer clear of them or you will regret it.!!!!Review from Jan W
1 star02/13/2024
I've been with Comerica almost 8 years--quality dwindling. Website access down (a second long weekend in a row). Called bank yesterday and spent over 20 minutes trying to manage an urgent banking issues only to find I was being turfed to yet another phone line with a wait. Requested call back as directed, but still waiting 24 hours later. Finally went into a bank location. Website still down this morning. This is from the bank whose motto is: Open 24/7. Just the recent in a line of customer service/basic competence related issues. But I did just get a request for a prom dress donation from them this morning . . . perhaps they should work on their basic functions before doing community service for non-customers. Tried to contact the bank this morning to discuss my dissatisfaction with them, but there is no way to do so other than another long hold.Review from Sabrina H
1 star01/24/2024
I been with comerica bank for over 10 years and now they have caused me to overdraft because they didn't catch their own Era a bunch of stupid wanna be intelligent mf's if you sending me money how you not know you sent a payment to much if you are investigating my claim that only mean you didn't investigate correctly and overdraft me bunch of idiots
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