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Important information
- Additional Info:
On November 5, 2024, BBB recently identified a pattern in consumer complaints regarding the marketplace behavior of the company Influxer Inc. Specifically, BBB has received complaints alleging that Influxer Inc.:
- Delivery Issues: Consumers reported significant delays in receiving their orders. Promised delivery within a specific time (often 5-7 business days), customers waited weeks or even months without receiving their items.
- Refund and Exchange Issues: Complaints highlighted the company’s refusal to issue refunds or allow cancellations, including citing their policy of not providing refunds for custom orders, even when the products had not yet shipped.
- Poor Communication and Customer Service: Customers reported receiving automated responses that did not address their specific concerns and found it difficult to reach a real person for assistance. Complaints noted that the company did not provide a phone number for direct contact, and emails often went unanswered or received generic replies.
On November 5, 2024, BBB sent email and postal correspondence to Influxer Inc.., to address this pattern of complaints.
Influxer Inc. responded to this BBB Inquiry via email on November 18, 2024.
BBB is currently communicating with Influxer Inc. regarding these concerns.
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 7/2/2024
- Business Started:
- 2/23/2022
- Business Started Locally:
- 6/2/2023
- Business Incorporated:
- 2/23/2022
- Type of Entity:
- Corporation
- Alternate Names:
- Influxer
- Business Management:
- Mr. Tyler Jaynes, Executive Director/CEO
- Mr. Keith Miller, Vice President
- Mr. Steve McLean, Director
- Mr. Michael Nemeroff, Director
Additional Contact Information
- Principal Contacts
- Mr. Tyler Jaynes, Executive Director/CEO
- Mr. Michael Nemeroff, Director
- Customer Contacts
- Mr. Tyler Jaynes, Executive Director/CEO
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Business Categories
- Brand Development
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