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GasBuddy, LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/21/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Been a Gas Buddy Customer for a few years have accumalted over ****** in gas buddy cash back and they deducted over ****** and left me with ***** saying the ****** expired I just want a refund or a gift card for the difference.Business response
01/27/2025
Hi ****,
This situation was discussed with the supporting supervisor at great length. While communication was made clear that GasBack expires a year after accumulation, we've replenished your expired GasBack one final time as a courtesy. Please note- we will not be reinstating expired GasBack in the future.
Thank you for giving us the chance to work with you on this, and your patience while we discussed your case.
For any further communications, please respond directly to Ticket# 1560897
Initial Complaint
01/09/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Gas buddy I got gas and was suppose to ***** for gas I got I get a notice it's ***** more then was suppose to be I still have my receipts they claim wasn't enough funds there that's a lie funds was thereBusiness response
01/14/2025
Hi there,
It looks like an agent reached out to you through ticket #******* to discuss the outstanding balance and associated $15.00 fee. As a one time courtesy, this fee has been waived. If you have any further questions or concerns, please respond to the ticket that was opened on your behalf!
Initial Complaint
12/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On September 23, 2024, I submitted a request for a replacement card through the GasBuddy app due to issues with my original card. After waiting approximately 57 business days without receiving the card, I contacted GasBuddy's customer support team via email on October 3, 2024, to inquire about the status of my request. I was informed at that time that delivery would take 1014 business days.When the replacement card did not arrive within the specified timeframe, I reached out to GasBuddy again on October 21, 2024, and spoke with a representative named ******. She apologized for the delay and assured me that another replacement card would be issued. On the same day, I received a confirmation email stating that a new card had been requested.After waiting far beyond the specified 1014 business days without receiving my replacement card, I sent a formal letter to GasBuddy's corporate office on November 25, 2024, outlining the situation and requesting a resolution. However, as of December 30, 2024, **** tracking shows that the letter was marked as undeliverable, despite being sent to GasBuddys corporate address.The facts remain as follows:I have yet to receive my GasBuddy replacement card or any meaningful updates regarding its status.Attempts to communicate with GasBuddy have resulted in repetitive and unhelpful responses.This matter has caused significant inconvenience, and I am disappointed with the lack of responsiveness and resolution. I am requesting immediate follow-up regarding this issue, including confirmation of the replacement cards shipment and tracking information.Business response
01/09/2025
Cornell,
It looks like one of our agents called you on January 3rd to discuss your missing card, along with the letter that was sent to our head office. Additionally, at the time of the call, we proactively refunded your membership fee as a credit on your account. It appears that, as of Monday, the agent handling your case was able to answer all of your questions and concerns, and you had rated the interaction as "Good, I'm Satisfied". If anything was missed, please feel free to respond back to that email thread.
Customer response
01/14/2025
I finally received my card in the mail today. I hope that in the future, GasBuddy implements a system that allows customers to track their card or provides better assurance of its expected arrival.Initial Complaint
11/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They moved sites from ******************** ******* BC ********** etc to find gas prices in a specific area. They aren't doing this anymore and not being impartial recommending there affiliated gas stations only. Most are no name stations from a certain group. It's illegal. I took a search for ***************** doesn't show up. Only **********. If it is to be gas prices all stations need to be listed per area.Business response
11/21/2024
Hi there,
Thanks for taking the time to share your feedback with us.
When searching for fuel prices on **************************, it shows the lowest priced stations within a specific radius of either your current location, or the entered postal code.If you have further questions on how to navigate ******************************, please submit a ticket to our help desk through ******************************* and one of our agents would be more than happy to help guide you!
Initial Complaint
11/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
panda boy is always lying about gas prices to get points the prices he post are always under the actual priceBusiness response
11/04/2024
There is no useful information in this complaint, unfortuantely. We don't have an active member with that Member ID, and the name / email provided in the complaint does not allow us to communicate with this member to dig further.Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My card was deactivated at no fault of my own I have always allowed this company to access to my bank information and know my card was deactivated due to some issues on another account that does not belong to me. I was never contacted or emailed to inform of this process that they decided due to there policy. I need assistance in a profesional manner instead of being spoken to by an agent that gave one or two words of response with clear instructions on how to help me. This company needs to restructure their call center with professionals not employees that are rude.Business response
10/31/2024
Hi there, ******
Thanks for taking the time to reach out about this. Apologies for the confusion and any inconvenience this has caused. The account was temporarily suspended as part of an investigation, but has since been reactivated.
If you have any further questions or concerns, please don't hesitate to submit a request at *******************************
Customer response
10/31/2024
I have reviewed the business response and accept this resolution. Thank you.Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Gas buddy charged and took money out of my bank account over 10 times I contacted gas buddy and they are not willing to help me to get money bankBusiness response
10/29/2024
*******,
Thanks for taking the time to write to us about your concerns. I see you had a conversation with ******* earlier today, following a conversation with ******** back in June. It looks like there was a communication error back in June, and ********** final response did not make it's way to you- our most sincerest apologies for that.
Our Transaction Dispute supervisor is digging into your case more, and will provide a followup via email to your ticket #******* (Your most recent ticket with us). If you have any further concerns or questions, please respond to that email. We look forward to getting this resolved for you as quickly as possible!
Initial Complaint
08/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Advertised for all companies that accept however many do not accept due to lack of chip technology. GasBuddy needs to say they do not comply rather than leading people to believe otherwiseBusiness response
09/17/2024
Hi ******,
Thank you for reaching out and sharing that feedback with us, it is appreciated!
At this time our card provider does not offer a chip card unfortunately, but they have assured us that the card will continue to work at the pumps that have chip card functionality.Taking a look at your Support Request #*******, I see that one of our agents informed you your card was being declined due to the expiration date on the card, not due to lack of chip. She also shipped a replacement card out for you.
We hope your new card arrives soon and works better for you!Initial Complaint
07/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
CANCEL MY GASBUDDY CARD NOW. ****************** NO OPTION TO DO SO ON THE *** OR APP. SCAMMEDBusiness response
07/29/2024
Thanks for taking the time to reach out. This request was handled via the ticket submitted to GasBuddy support- Ticket ID *******. If you have any further questions or concerns, please respond via that ticket!Initial Complaint
07/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive had a gas buddy FREE account for a few years now and never had any issues until recently when this company decided to start charging me outrageous amounts of money for something I never signed up for! I keep getting emails stating that if I dont pay them theyll be forwarding my account to collections?!? Like what the h*** kind of scam is this?? Ill attach the emails-I have emailed your customer service team as well as called numerous times in the past 3 months demanding you cancel whatever your trying to charge me for and have charged me for. I want a full refund for all the charges you applied to my back account WITHOUT MY PERMISSION! The first time you people made numerous transactionsw to my bank account for $24.99, $15.00 and another for $8 something. Then you tried again for the the same as before and now once again Im received emails stating that if I dont pay you then youll send the account to collections! Im here to tell you now that I will never give you people a dime of my money and once again I want a full refund to even fyBusiness response
07/23/2024
Hi *******,
Thank you for taking the time to reach out to us regarding this concerning event- we're so sorry you're experiencing this, and hope to have the chance to make it right for you. I see that you submitted a ticket to our support team on Thursday, July 19th (Ticket #*******) that is being handled by one of our supervisors, Nychole. It looks like we're having trouble locating the account you're reaching out about. Please respond directly to that ticket and ******* will be able to assist you further in getting this handled!
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Contact Information
Customer Complaints Summary
46 total complaints in the last 3 years.
18 complaints closed in the last 12 months.
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