Complaints

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They told me theyre having problems verifying my account so they can activate my card. I gave them two accounts and they did deduct money from one of them but my card still isnt activated. Im not complaining about the amount of money they took Im just wondering why my card still hasnt been activated and the took the money almost two weeks ago. Ive sent them several messages and havent gotten one response. Please help me resolve this matter. Thank you

  Business response

  06/11/2024

  Thanks for taking the time to tell us about your concerns! 
  
  I see you were previously discussing this topic with an agent under ticket *******, and that you submitted a followup on Sunday evening (Ticket #*******). The agent you were previously conversing with will reach back out to help walk you through the remaining steps and get you up and going successfully! 

  Thank you for your patience, and for giving us the opportunity to help. 

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have no active accounts with a subscription to GasBuddy and Ive been being charged monthly for the last year a monthly charge. I reached out to my bank to stop the charges, GasBuddy got around this issue by changing the amount from ***** a month to 9.99 a month so my bank couldnt stop the payments. I would like a complete refund for all charges.

  Business response

  06/05/2024

  Thanks for taking the time to make us aware of this!  Upon further research, I see you are in communication with one of our support agents in ticket #*******, a ticket which was submitted yesterday afternoon.  Given that an agent is already assisting you with this matter, I will let them continue to handle your case.  

  Customer response

  06/05/2024

  I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

  Customer response

  06/05/2024

  I am rejecting this response because:   I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

  Business response

  06/05/2024

  Thanks for the additional information.  I see it took this agent some time to locate the correct account for your Pay With GasBuddy account as it is not under this email address.  She provided an update this morning, which was followed by a response from you about an hour and a half later.  This agent will respond within 1 business day to your latest email.  Please allow 1-3 business days for responses. 

  Customer response

  06/06/2024

  I am rejecting this response because:   I requested a refund for the last year for the reason written in my email. GasBuddy has not responded. I find it concerning GasBuddy circumvented the stop payment by changing the payment amount in my bank account. They have done this twice. I am seeking a full refund for all charges after there was no apparent activity on the account. 

   

  Attachments:

  IMG_0615.png IMG_0614.png

  
  

  Customer response

  07/24/2024

  The business has issued a refund. However, they did not return the *** fee even though the transactions Were not authorized. Something is better than nothing. I accept the resolution. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In over a year, the gas savings program has saved me a total of $11.25. In the last 2 weeks, Gasbuddy has charged me $45 in fees, and they have lost me as a customer. Return my payment for no reason, then charge me a $15 fee. Its criminal, and a scam

  Business response

  05/07/2024

  Hi *****, 

  Thanks for taking the time to share your concerns.  I am unable to pull up an account with the email address you've provided, or by phone/name.  Please reach out to our support team through help.gasbuddy.com with your Pay With GasBuddy card number and one of our agents would be more than happy to take a look into this for you! 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to express my dissatisfaction with the handling of an unresolved service fee by GasBuddy. Despite my attempts to resolve an unwarranted $15.00 service charge, there has been a complete lack of assistance from your team. My efforts to discuss this matter over email have been consistently ignored, and an attempt to address it over the phone on May 6th was met with a disconnection that was never followed up on.It is clear that GasBuddy has not made any reasonable effort to resolve this issue, which leads me to believe that there was no intention to assist me from the outset. This is further evidenced by threats to escalate the matter to collections, which is unacceptable given the circumstances of my attempts to reach a resolution.Furthermore, I wish to inform you that the card associated with this account has been lost. In light of the ongoing service issues, I demand that this "Gasbuddy" gas card be closed immediately. I do not wish for a replacement card, as my trust in GasBuddy's customer service has been thoroughly compromised. I will only use the app for area gas prices.Please confirm the closure of my "Gasbuddy" gas card and ensure that no further unwarranted charges are processed moving forward. Sincerely,***************************** 045-500-114-262-989-923

  Business response

  05/07/2024

  Hi *****, 

  Thank you for taking the time to reach out.  As explained in the email dated May 6, 2024, there was a transaction made on April 13th that was returned to us as ***, or insufficient funds.  This means your bank determined that funds were not available when they went to withdraw the transaction for $5.55.  You would have seen that charge on your statement originally, however within a couple of business days, the amount would have been returned to your account once the balance was deemed too low to withdraw it.  

  Apologies for the seemingly lack of assistance.  When you originally wrote to us on April 17th, an auto response provided you with information and instructions to respond back if it did not answer your question.  Because a response wasn't received, the case was considered closed.  We received additional separate support requests over the weekend (our team operates Monday-Friday), which were responded to first thing Monday morning.  Because the transaction was paid with a credit card over the weekend, we are not able to waive or refund the *** fee as the transaction has settled.  Normally in this circumstance, we would place a credit for the *** fee on your Pay With GasBuddy account, however you have mentioned that you instead want your account closed as you no longer have your card in your possession.  If you wish to have a new card sent to you, we can provide you with that credit on your account, to be used with the Pay With GasBuddy card.  

  Customer response

  05/08/2024

  To Whom It May ***************** am writing to file a formal complaint against GasBuddy due to a series of misunderstandings and a lack of proper customer service which has negatively impacted my experience and could potentially mislead other users.
  
  1. Account Closure Miscommunication: Despite my explicit instructions requesting only the deactivation of my card associated with my GasBuddy account, it was wrongly assumed by GasBuddys customer service that I wished to close my entire account. This fundamental misunderstanding demonstrates a lack of attention to customer details and requests.
  
  2. *** Fee Handling: I was charged a Non-Sufficient Funds (***) fee for a transaction that did not process due to insufficient funds. However, at no point was I offered a refund or a credit for this fee, despite the transaction's complications which were beyond my control.
  
  3. **************** Accessibility: I have attempted to resolve these issues directly by calling the customer support line, yet I was unable to connect with any representative despite multiple attempts. This lack of accessibility has only compounded the frustration and inconvenience caused by the initial errors.
  
  4. Public Awareness: Given these experiences, it is my concern that other customers may also be unaware of the potential for such service discrepancies and communication failures. It is important that potential users are fully informed about the level of service they might expect from GasBuddy.
  
  I urge the Better Business Bureau to take my grievances into consideration and to help facilitate a resolution that includes the rectification of my account status to reflect only the deactivation of my card, not the closure of my account, along with a proper acknowledgment and remedy for the *** fee charged.
  
  Thank you for addressing this matter.
  
  Sincerely,
  *****************************
  ***********, **
  

  Business response

  05/08/2024

  Hi *****, 
  
  I appreciate you taking time to write out your concerns.  We value this feedback, and all feedback, and will continue to use it in an effort to provide top-notch user support.  

  Apologies for any confusion regarding closing your account.  When a member wants to discontinue using their Pay With GasBuddy card, they have two options.  Option 1- close just the Pay With GasBuddy portion of the account (including the card), leaving the original GasBuddy account (used for reporting prices, fuel logs, etc) open.  Typically, the assumption is made that users would like to maintain their GasBuddy account and only close the Pay With GasBuddy portion, so unless specified otherwise, this is the option that we proceed with.  When I responded to your inquiriy with the following: "If you would like me to continue with closing down your account, please don't hesitate to respond directly to this email and I would be more than happy to help you out!", that was an invitation to continue with that request, at which point I would have clarified whether or not you wanted the Pay portion closed only, or both the pay portion and GasBuddy account.  Apologies for that confusion! 

  Regarding the *** fee- in my previous response through this BBB Complaint, I offered a $15.00 Pay With GasBuddy credit as the fee has already been processed with the transaction.  *** fees are added directly to the outstanding transaction, as opposed to being processed as two separate transactions.  For that reason, I am not able to refund the fee as it is a part of the transaction as a whole.  The offer to receive a $15.00 Pay With GasBuddy credit continues to be available to you.  The BBB Complaint that was filed was the first request for the fee to be credited or refunded.

  Customer Service Accessibility:  I apologize that it has been difficult to reach our support system.  We have a number of automations and tools in place to streamline support access and getting information to users as quickly and efficiently as possible.  However, in setting this up, we know we don't always get it right, and we continuously evolve our support setup to improve.  We are a small customer support team, operating Monday-Friday, 8am-5pm CST.  Unfortunately, this does mean that support requests submitted on weekends aren't able to be responded to until Monday morning at the earliest.  To try to provide round the clock support, we have crafted a number of automated responses to go out when a request is received, based on key words in the request, as well as form selections when submitting a request.  At the bottom of each of these automated responses, we remind all users that if the response provided by our system doesn't answer their question, to please respond to the email to ensure it gets into the hands of a well-trained agent.  The first request did not receive a response back from you, so the system assumed that the issue was solved.  We received 3 requests from your account over this past weekend, which were responded to first thing Monday morning.  A voicemail was left for our team on Monday afternoon, which was acknowledged and responded to in the existing email thread we had going on.  

  I deeply regret the unsatisfactory experience you have had and the way it has left you feeling about our support and GasBuddy.  I continue to extend the offer to make this right for you, whether it be through a $15.00 credit to your Pay with GasBuddy Account (and getting a new card to you to use that credit), or by closing down either your Pay With GasBuddy account, or your Pay With GasBuddy account AND ********************** account.  Whichever option you choose, please let us know.  

  Customer response

  05/08/2024

  To the Better Business Bureau:
  
  I am writing to dispute the last statement provided by GasBuddy in their responses to my response regarding an *** (Non-Sufficient Funds) fee and subsequent interactions. I wish to clarify several key issues and present a truthful account of the events:
  
  1. ********************** Fee: Despite assertions from GasBuddy, I did not receive any voicemails from them after the *** fee was processed. I actively responded to emails post-*** incident, contrary to their claim of not receiving further communication from me.
  
  2. Threat of Collections: GasBuddy threatened to send the *** fee to "collections", prompting me to attempt to resolve the issue on April 17th. Their statement neglects to mention their lack of response at that time, which exacerbated the situation rather than helping to resolve it.
  
  3. Refund of *** Fee: I acknowledge GasBuddy's offer to refund the $15 *** fee as a credit and can accept this; however, I must emphasize that I am not willing to incur any additional fees, nor do I wish to receive a new card as part of the resolution. The credit should not be contingent upon obtaining a new card.
  
  4. **************** Accessibility and Truthfulness: My experience highlights a significant discrepancy in the level of customer service provided, especially when fees are involved. GasBuddy's claim that their services are fully responsive is misleading, as responsiveness seems contingent upon their financial interest, rather than customer satisfaction or genuine resolution of issues.
  
  In light of these points, I request a direct intervention to ensure that GasBuddy addresses these concerns appropriately, without additional costs to me and with a clear acknowledgement of the lapses in their service and communication.
  
  Sincerely,
  *********************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was initially getting five cents per gallon credit for providing a copy of the purchase receipts, but it then dropped to three cents per gallon which is now one cent per gallon. This is unacceptable. I know now, just as I knew when I first set up my account with **********************, my personal information was for sale. Which is why I refuse to give GasBuddy my bank account information. I am careful with the information I provide. But, if my information is for sale, then I expect, no-I demand, that I receive full credit for copies of receipts provided. To me its professional integrity. I have been compliant, I expect they be compliant as well.

  Business response

  03/06/2024

  Thanks for reaching out, *********;

  As explained by the support agent who assisted you, Deal Alerts are provided by the station visited. Discounts are maximized by using the Pay With GasBuddy card to purchase fuel.  I see the deal alert activated was for 1c/gallon, which resulted in the addition of $0.20 GasBack credit to your account.  Deal amounts vary from station to station, as well as time of day and fuel type purchased.  Browse the app to find the best deal alert available to you before fuelling up! 

  Customer response

  03/06/2024

  I am rejecting this response because:   Yes we did discuss that via e-mail before, and I am not satisfied with it.  I checked the terms of service, and it is not in there.  The credits provided in the past were more, then they came up with this GasBuddy card, and the points provided decreased.  Essentially as stated in the company reply.  However- I refuse to surrender that much of my privacy for only a few points, especially since they are not keeping with the original offer of points provided and they have a horrible history of abusing member's account information.  I feel they are obligated to keep to the original agreement.  They already get plenty of my personal information that they sell to third party data brokers.  And as I stated before, I knew that in the beginning, but I felt it was a fair trade for the points provided.  If they are not willing to keep to the original agreement then I demand they cease in selling my personal data.  With as much as they make off of selling members' personal data, they could keep that original agreement with all members and still make a nice wad.

  Business response

  03/06/2024

  I understand your frustration, and apologize for any confusion.  The Pay With GasBuddy card has existed since 2017, long before Deal Alerts were introduced.  Deal Alerts were introduced to complement the Pay With GasBuddy card and increase the amount of the discount users can receive, increasing their savings.  The option to offer Deal Alerts to non-Pay With GasBuddy members was introduced to offer more flexibility and choices for our users.  We've taken the additional step to allow non-Pay With GasBuddy members the option to export earned GasBack to a gift card, as opposed to requiring non-Pay users to enroll in order to redeem any earned GasBack.  

  We do not control the amount offered by a station for each Deal Alert.  These fluctuate for a number of reasons, including but not limited to station traffic volume during different times of the day (Station owners may increase Deal Alert amounts during lower-traffic times of the day to encourage more customers to visit their location), fuel grade (higher deal alerts often apply to grades of fuel in higher stock at that station at that time), as well as many other reasons.  

  You can expand the search area in the app to increase the chances of finding larger deal alerts, or speak to the station owner to let them know that the greater the deal alert offered, the higher the chance is that you'll visit their location.  

  We hope to have the opportunity to continue helping you save on fuel!

  Customer response

  03/06/2024

  I am rejecting this response because:   It looks as if we'll have to agree that we disagree, then.  I cannot tell you that you're wrong in how things were done in the past, only what I know from my perspective.  I still think that one cent per gallon is a joke, and then getting membership cards at each gas station is ********.  It gets to the point that I'm giving up far more than it's worth.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I changed banks and they refused to take money from my current bank accounts, they also wouldn't reply to any of my multiple attempts to use their help section to send them the money that they required and now want to send it to a collections agency.

  Business response

  01/26/2024

  Thanks for reaching out. 
  
  I see you reached out to support.  Our automated system did provide some information on how to update banks and requested that you reach back out if you have any further questions.  As we did not receive a follow-up response, the cases were closed. 
  
  I have reached out to you through Ticket #******* to continue the conversation and provide you with the available options to pay your outstanding balance.  Thank you for working to resolve this! 

• Initial Complaint

  12/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Seems like my account is not working now. I have done everything you asked. Now if you could fix this it would be greatly appreciated. I am a Regional manager for a pharmaceutical company. My company has thousands of GasBuddy accounts. If mine can't get be fixed I am going to have the company discontinue all GasBuddy accounts losing your company hundreds of thousands of dollars. Silly that you would want this instead of fixing an account which had been with you for years. Simply because one of your employees bullied my nephew who is autistic. I will make sure many people hear about this. They employ immature people like **** and ******* who like bullying people. Absolutely the worst company. Simply find another company is my advice.

  Business response

  01/05/2024

  Dear *******, 

  Upon careful review of the interactions between yourself and our support agents, we regret to inform you that your behavior during these interactions was deemed inappropriate and verbally abusive. GasBuddy is committed to maintaining a safe and respectful environment for both our users and our team members. Unfortunately, your actions were in violation of that commitment.   As a result of your behavior, we took the necessary steps to protect our employees and maintain a positive working environment. All of your accounts have been closed, and you have been blocked from future enrollment with GasBuddy. We understand that the decision to close your accounts may be disappointing, but the respect and well-being of our team members are of utmost importance to us.

  We would like to remind you that our commitment to providing excellent support does not waver, and we are always here to assist our users in a professional and respectful manner. However, the abusive nature of your communications made it untenable for us to continue supporting you.

  Regards,

  Customer response

  01/09/2024

  I am rejecting this response because:   what they are stating is utterly false. They employ immature employees who like to bully and harass customers like they did to me. I have countless emails that prove what I am saying. These are made up allegations from them, and this is what they do to people when they are questioned about illegal behaviors their employees allow. They need to fire countless employees if they want to run this company properly. 

  Business response

  01/09/2024

  We do not wish to communicate with this individual. They have spammed multiple company channels, all but stalked members of our support team (finding them on LinkedIn, referencing where they live), communicating inappropriately and aggressively towards our staff and continues to attempt to create accounts to purchase fuel he does not intend to pay for, using aliases. Weve blocked this individual from all of our programs and he is not permitted to reenrol at any point in the future. 

  Business response

  01/19/2024

  We do not wish to communicate with this individual. They have spammed multiple company channels, all but stalked members of our support team (finding them on LinkedIn, referencing where they live), communicating inappropriately and aggressively towards our staff and continues to attempt to create accounts to purchase fuel he does not intend to pay for, using aliases. Weve blocked this individual from all of our programs and he is not permitted to reenrol at any point in the future. 

  Customer response

  01/19/2024

  I am rejecting this response because:   None of this is even true. They make up stuff in order to protect themselves, but everything is false allegations from this company. They are not ethical nor should they even be in business. It is mostly ran by immature people who are bullies and harass people. No real person on this earth respects this business due to how poorly ran it is. They should probably fire 95% of their staff, and replace them with intelligent people who have ethics. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A while ago I had an extra charge on my checking account from a cell provider i cancelled a month before the next billing. I went to my bank to reverse the charge and get my money back as the cell provider lacked a good method to contact them about the situation. My bank asked to freeze my account for safety and to prevent any more charges from the company. This then resulted in all my linked accounts with businesses to get blocked due to my "account being frozen." The situation was quickly resolved and the bank sided with me, and sent me a replacement card.This is where things start to go down hill, I was a part of the Pay With GasBuddy program where i was sent a card to get a select amount of cents off per gallon through an ACH after i make the purchase. I've tried to pay off ~$40 worth i owe them, but they won't take it. I tried to relink my checking account, but they required more information to allow it to be unblocked. I just received an email in response from someone at their **************** stating that they would need more information but chose not to request it from me saying, "We know that many may be uncomfortable providing this information, so we have made the decision not to request it, and instead, we ask that you link a new bank account." They chose for me and this was their stated solution saying, "we will be unable to re-add this bank account. A new checking account will be needed in order to continue to utilize the Pay with GasBuddy program." They then concluded the email saying, " we have made this difficult decision in order to protect our user's information on a larger scale."To protect my information i want to give to pay off my debt to you, and to link my bank account to use your service again as i liked saving some money at the pump. In the end I hope to get this resolved, as well as for someone to ask and not make decisions for the customer about using their service without consent. I don't want to make a new bank account.

  Business response

  01/16/2024

  Thank you for taking the time to reach out and share your concerns and frustration. I understand that the outcome you received was not your desired outcome, and apologize that we were not able to provide that for you.  Our payment processor updated their requirements back in the summer to continue to align with, and exceed, industry standards when it comes to protecting information and complying with regulations set out by NACHA.  Given the sensitivity of the information required to unblock bank accounts that have returned certain errors, we have made the difficult decision not to request this from our users.  This only pertains to adding the same account back to your Pay With GasBuddy profile.  A different bank account is permitted, or payment by credit card, but we cannot continue with using the same bank account that returned the error initially.   We hope that you choose to continue using Pay With GasBuddy to save at the pump.  You are welcome to reach back out through your support request for assistance in updating your bank account! 

  Customer response

  02/12/2024

  I apologize for the delay in response as I've been out of state for the past few weeks due to work, and I regret to state that I'm not satisfied with the response from GasBuddy at this time. I understand their stance on protecting their customer's and their security, but I feel they should at least try to work with their customers to resolve possible scenarios such as my own. I reassert that this shouldn't be the case after one failed attempt to get payment for gas, which i have since paid off said failed transaction. This sort of lockdown/blocking should realistically occur after a few failed tries or if they have kept getting a alert concerning accounts being frozen due to disputes against other businesses and not fraud. I wish i could continue to do business with GasBuddy but at this time it saddens me to say I'll no longer be recommending people try GasBuddy if this is how they treat their customers who offer to try and resolve issues that happened. I won't try and further at this time, but I'll go on to finish by saying that i have racked up some gas back I'd love to use on my fill-**** but guess it's money gone to waste and I'm deeply disappointed in how you choose to treat your customers when offering support; I still won't let go how you screwed my sibling over when attempting to join your program in the past. I hope you'll go on to improve and rectify this issue from happening to others in the future.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Aug 15 2023 I filled up for around $55 with my gas buddy card for the third percentage discount that they give ,e if I use their card. Now, when they charged my bank the charge was returned unpaid. So for this first time deny they charge $15 and an additional 3% processing fee and an additional $5 for each subsequent attempt. I am so surprized to learn that they live off fees that eat up much much more than any savings possible in a lifetime.

  Business response

  09/18/2023

  Please see attached correspondence.

  Customer response

  09/18/2023

  I am rejecting this response because:   

  All they say is that all this is outlined in their T&Cs. 

  It does not address why it is worth it to carry a card to save up to 30 cents per $80 tank and then be charged a $15 returned fee or 3% reprocessing fee. 

  It also does not address why to this day, no one from gas buddy got back to me on my contact to customer service (Outside of the ********************* when I already contacted them before even contacting the BBB. 

   

  Business response

  09/26/2023

  See attached correspondence

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid for GasBuddy Premium which gives the user a free towing service. According to their website, the vehicle associated with the account can be towed to "a destination other than an authorized service providers facility greater than the 10-mile limit from the disablement. Charges for mileage beyond the mileage limit must be paid by you at the time of service and are not reimbursable". Today, 8/1/2023, my vehicle stopped running; therefore, I left it at a parking lot at *********************. My vehicle was 12 miles from my house. I call the phone number provided in the app, and the machine answers with instructions to hit the pound button to receive a text that sent me to an Allstate website. The website asks for a GasBuddy Premium member number. The site states no benefits are available. I call the phone number again and was able to speak to a person. I provided the person with the name, address, and vehicle associated with the GasBuddy Premium account. He tells me my account only allow for 5 free miles and that every mile over the 5 miles will about five dollars. I told him the address where the vehicle was located and where I wanted it to be dropped off, which was 12 miles from my house. He quotes me that the cost of towing the vehicles would be about $130. Even if I were to accept the account only allocates free 5 miles and I had to pay 7 miles, seven times five isn't $130. Therefore, I had to change my mind and not get the car towed through GasBuddy because the person I spoke with gave conflicting information to what was on their website that deals with the perks of having GasBuddy Premium. I would like a refund, even if it a partial refund, since I wasn't able to use the a free towing service. If they do refund me, then they can drop me from their service.

  Business response

  08/28/2023

  See attached correspondence

  Customer response

  08/30/2023

  GasBuddy customer support did reach out to me on August 28th and 30th. I read the letter that GasBuddy sent to the BBB, and the information is correct. GasBuddy did leave a voicemail apologizing for incident and offering to reimburse me for out of pocket expense of towing the vehicle. The slight hiccup with this was I had a family member tow my vehicle at a later time. On August 30th, I received an email from GasBuddy about the update to their terms and services. Their new terms and service does reflect the towing service being "up to 5 miles free of charge'. You have to click on "here" to take you to the new terms and service which talks about the towing service. I am currently awaiting a response from ******************. I feel there will be a resolution since GasBuddy has apologized and are actively pushing to get this resolved. I will update this once I get a response from ******************.

  Customer response

  09/02/2023

  I have reviewed the business response and accept this resolution. Both GasBuddy and Allstate roadside assistance have apologized for the incident. GasBuddy offered to reimburse me the cost of towing.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩