Complaints

• Initial Complaint

  11/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a bike through ******* website. The bike was sold by ******* A two hours after purchasing the bike APPRAVO emailed me claiming that it was out of stock. This was 2 days ago which is a lie because not only is it available on there websites for 300 dollars more but after three days after telling me that they were out of stock the bike is still available on the ******* website here is the link ********************************************************************************************************************* Bike is but out of stock and never was here is the link as of today its still available ********************************************************************************************************************* Its quite alarming that I was charged over 800 dollars and I have to wait more than 5 days to receive my 800 dolllars due to the so called out of stock lie I have also included an email thread of Appravo emailing me that its out of stock and if I wanted a different bike Here is the same bike on there website for 300 dollars more and its not out of stock ****************************************************************************************************************************************************************************************************** only is the bike as of now still available but its available in both APRRAVOS ******* PAGE AND THERE WEBSITE here is the link ***************************************************************************************************************************************************************************************************

  Business response

  11/25/2024

  Hi there, we have reached out to the customer informing them about their item being out of stock. The customer complained about the item being in stock on our website. It was remedied the same day and the initial order was refunded to the customer. I don't see any issues in pursuing this complaint. Please see details attached. 

  Customer response

  11/25/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with this company for a pullup/dip/leg lift bar set for $189.00 on February 26th 2022. On March 1st I received an email stating my order is now complete to be shipped to my address. On March 8th I received my order and immediately contacted the company due to the condition of the box and the damaged item in the box. (The back support padding) On March 9th there was correspondence back and forth regarding evidence of damage, so I sent pictures. I was asked if I wanted to return the item or receive a partial refund? I opted for the partial refund of $20.00 which was agree to, Only to receive a $15.00 credit. On the 28th of March I contacted the company again regarding two issues, the first was the product broke. the Back bar broke and I sent pictures of the problem in addition to asking about the difference in my first partial refund of $5.00 As mentioned before, I was told I would receive a $20.00 credit on to receive a $15.00 credit. Again correspondence back and forth on the 28th of March. On the 30th I got an email stating they were communicating with a supplier and will get back to me. (I thought they were the supplier) April 5th I contacted them again to inform them I was still waiting to hear back. On the 6ht of April I received an email stating They communicated with the supplier and they could not grant the return because of the partial refund and in addition to it being past 30ty days. they offered me an additional $20.00 refund to out source the missing piece. On the 6th of April I sent two emails saying I did not agree with their response and expressed my dissatisfaction with the way they were handling my issue. I explained that it was still within 30ty day when all of my issues happened and also why would I agree to a refund, when I never received the first full refund of $20.00 i was told. I expressed their website states 100% satisfaction guarantee and buy at zero risk. I'm still waiting with no resolution!! I have more emails.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/04/26) */ Hi *****, thanks for your feedback and we apologize for the inconvenience. Your order has passed our 30 days satisfaction period this is why we couldn't process the return, however, we have offered you an additional $20 refund to fix the issue locally. Please contact us via email so we could settle the issue. We want to make sure our customers happy before anything. Thanks for understanding! Consumer Response /* (3000, 7, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is the FedEx tracking number that clearly show the date of delivery Fedex XXXXXXXXXXXX March 5th, Again I contacted you regarding the item arriving damaged. Appravo stated they would give me a $20.00 credit due to the item being damaged, only for me to receive a $15.00 credit. Then I contaced Appravo again on the 28th of March when the item broke. All of this within thirty days. Only for Aooravo saying they could not offer me a return because I was issued a refund previously, only to offer me another $20.00 credit for me to outsource it to get fixed. I received emails from Appravo saying they were sorry and they would get back to me only to be ghosted. I have all documentation that shows all of this was within 30 days...

• Initial Complaint

  03/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a workout item from them. Fedex misdelivered the item and either forged a signature or had someone at the wrong address sign for it. I have been in contact with Fedex who can not find the package and said that the shipper has to file the claim. Provided them with the trace information and the contact info their phone does not take messages just a recorded message. Every time I email them I get the response just be patient and was told by Fedex that they have not even contacted them yet. It has been almost a week. I can not file a claim because I am not the shipper that is what I was told. Currently I am out over $200 and they do not seen to want to help. Obviously they only care that they got their money. I have a camera to prove fedex was never here and the signature that fedex has is not even my name. This company has the worst customer service ever.

  Business response

  05/18/2022

  Business Response /* (1000, 8, 2022/04/11) */ Good afternoon, thanks for providing us with a feedback, we will use it to make our operations better. With respect to your order #XXXXX, it was delivered and signed with Fedex (XXXXXXXXXXXX). We are aware that you mentioned that the order hasn't been received. However, after raising the dispute with Fedex, it was concluded not to be legitimate and that you actually received the order. Please let us know if you have any other questions. Consumer Response /* (3000, 10, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Item NEVER received. Fedex driver either signed a name or delivered it to wrong address. No one was at my house when it was "delivered" and we have camera and name on signature was not even my name.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩