Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Always A Way Automotive formally regarding a sales agreement that I believe was not honored transparently. On Nov 29, 2024, I visited Always A Way Automotive to purchase a vehicle priced at $9,500. After negotiating with the salesperson, we agreed that I would pay $8,000 upfront and bring the remaining $1,500 within 15 days, with no additional charges or penalties. Based on this understanding, I proceeded with the initial payment of $8,000. However, the price went from $9500 to $9900, charged additional fees, This unexpected turn of events has left me feeling misled and taken advantage of. I attempted to resolve the issue by [mention any efforts you made to communicate with the dealership], but the outcome was unsatisfactory. I feel this behavior is deceptive and not in line with fair business practices. I kindly request your assistance in resolving this matter. I am seeking from ****** and the office manager the original terms being honored, and the removal of additional charges. ****** did not even bother, to read the contract he was ******* us out of the office, I trust the BBB will help address this issue and ensure that others are not subjected to similar experiences.

  Business response

  01/25/2025

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion or frustration you have experienced regarding your recent purchase. We take all feedback seriously and strive to resolve any issues in a fair and transparent manner.
  First and foremost, we want to clarify the situation and address the discrepancies you've mentioned regarding the pricing and additional charges. We deeply regret if there was any misunderstanding regarding the sales terms, especially if you feel that the agreed-upon terms were not honored as expected. Our goal is always to maintain transparency and clarity in our dealings with customers.
  To ensure that we can resolve this matter promptly, we would like to review the details of your agreement and any communication youve had with ****** and our office staff. We understand the importance of honoring the terms that were agreed upon, and we will work to make sure that any discrepancies are addressed accordingly.
  We would also like to apologize if you felt rushed or if your concerns were not given the attention they deserved during your visit. That is certainly not our standard, and we will take this feedback into consideration for future interactions.
  Please provide us with your preferred contact details, or feel free to reach out directly at ************ so we can discuss this matter further. We are committed to resolving this in a way that satisfies you and maintains the integrity of our business practices.
  Thank you again for bringing this to our attention. We appreciate your patience and look forward to resolving this matter.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  October 24, 2024 went in to the Dealership looking for a car they had advertised but it was not available. Filled out a lot of paperwork and then they showed us a car ( was with my wife **** ******). It was a high pressure sales effort and we are both in our 70's on a fixed income. We have a lot of medical appointments and need a way around. The car had recently been painted and we asked had it been in an accident and they said no, they just gave cars they had inventory a paint job to help sell. They said they would give us the vehicle report that showed history. ( they never did) The car drove fine and we asked friend to look at the car and make sure nothing obvious was wrong. There was no check engine light, no engine codes, no leaks, fluids looked good. So we went inside to finish the deal. Our friend left. After that we were there for hours where they used high pressure tactics and we finally agreed to terms, We went to leave and the check engine came on. They said it must have been our friend who checked the engine codes must have turned it on and ask him to turn them off. Our friend, **** ******* told us his tool cannot turn on check engine lights and agreed to meet us at home where we drove straight from the dealership where he ran the code check and found codes for oxygen sensors. He turned the codes off as they requested. The check engine light return the next day. He told us to call the dealership and we did. They came and got the car and kept it for a day and brought it back, The check engine light was off. A day later it returned, we suspect the erased the codes and brought it back. We called and they assured us that is not what they did. They have become unresponsive. We contacted ****************** and provided the information to to the fraud department. Dealership is practicing deceptive trade practices by deleting check engine codes and selling cars to unsuspecting elderly victims. We need transportation to get to our Dr *****

  Business response

  01/25/2025

  Thank you for your message and for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced with your vehicle.
  As you know, we took immediate action to address the issues you reported and worked diligently with our trusted mechanic to ensure that the car was repaired to the highest standards. We appreciate your patience during the repair process, and we believed that the issue had been resolved.
  We understand that you're still dissatisfied, and we truly value your feedback. It is always our goal to provide our customers with reliable and well-maintained vehicles, and we regret that your experience did not meet your expectations. 
  If there are specific concerns or questions you would like to discuss in more detail, we are happy to set up a time for a conversation or meeting.
  Thank you for your understanding, and we look forward to resolving this to your satisfaction.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a car from the dealership on September 12th. At the time of purchase, we were told the car was in great condition and there was a car fax included that stated the engine was in good condition. Two weeks after owning the car, the vehicle broke down on the highway and had to be towed to the mechanic. After much inspection, the mechanic determined that the engine had to be replaced because it had been worked on improperly. There was a broken timing chain, intake, and valves. According to the mechanic, there is no way the dealership was not aware of this issue as it looked like it had recently be "fixed."

  Business response

  01/25/2025

  Thank you for your message and for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced with your vehicle.
  As you know, we took immediate action to address the issues you reported and worked diligently with our trusted mechanic to ensure that the car was repaired to the highest standards. We appreciate your patience during the repair process, and we believed that the issue had been resolved.
  We understand that you're still dissatisfied, and we truly value your feedback. It is always our goal to provide our customers with reliable and well-maintained vehicles, and we regret that your experience did not meet your expectations. 
  If there are specific concerns or questions you would like to discuss in more detail, we are happy to set up a time for a conversation or meeting.
  Thank you for your understanding, and we look forward to resolving this to your satisfaction.
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from them May 30th, 2024 with $3500 down a total loan purchase of ******. When I test drove the car the engine light was on I was told by ************** my salesperson plus manager of the dealership told me it was just an O2 sensor and it will be fixed they have already ordered the parts. When I picked up the car the engine light was off but by that night it had came back on. I told the dealership they told me to bring it in, when I did the did a diagnostic on the engine and they told me it was a coolant leak that they had to fix. When I picked up my car the engine light came back later that night and the car was worse and shaking when driving. I called them again to let them know the car is worse and they told me they will call me back. I keep getting the run around and cant get anyone to assist. They are selling lemon cars.

  Business response

  09/24/2024

  We acknowledge that there were initial concerns about the quality of the repairs. However, we have since completed the necessary adjustments, and the vehicle has been fixed to our high standards. We strive to ensure every customer is satisfied with our work, and we regret any inconvenience this may have caused.

  
  We value ****** ***** feedback, as it helps us improve our services. If there are any further concerns, we encourage open communication to resolve any outstanding issues.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Notify the salesman to check engine light was on before leaving the property they scheduled me to come back the next business day we had a national weather warning that day I could not make it when I did contact them on the Wednesday following the Tuesday they notified me that I would have to wait till Monday again I gave it to him Monday call them today and now they're sending they may not be able to fix the problem or they will let me know how much the problem is but this is something that they were supposed to take care of before leaving a lot and I do understand it was a holiday when I purchased the vehicle so the mechanics couldn't get to it but I've only had the car a week and not by choice I had to wait a week to get it back into their shop I just feel like the hassle and run around for what they're charging on these vehicles is too much to be four or five days into the loan and you're acting like you don't want to fix the vehicle but you verbally told me you would very next day and I did not leave the lot before notifying them that the vehicle was having that problem they have cameras on the outside and inside of the building

  Business response

  09/24/2024

   I want to inform you that, unfortunately, the vehicle in question has now been declared totaled.

  As a result, the concerns outlined in the complaint are no longer relevant.
  We acknowledge the delays in the repair process and understand the frustration this has caused. We are committed to improving our services and preventing similar issues in the future.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid ***** February 21,2024 The transmission over heated the very next day on the highway.The dealer gave me a verbal agreement because Im a female who went alone, but he never documented what he said. 1st car not was due march 15th of $206, Always a-way towed the vehicle March 14th before me trying to leave for work saying that I owe $500.The dealer wrote non refundable on my $***** receipt and they are refusing to refund my money. The company now has my $***** and the car and I havent even had the car 2 weeks.

  Business response

  09/24/2024

   We understand that ******** ******* is seeking a refund; however, it is important to note that the customer decided not to proceed with the payments for the vehicle, which ultimately led to its repossession.

  
  We take such matters seriously and have followed all standard procedures in accordance with our policies.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 19,2023. I made a purchase from Always A Way Automotive in ****** **. I asked one of the workers for a refund. Just not sitting right with me. All those expenses were too much. I was still in the building and asked for my money back. I was REFUSED and called GHETTO. The airbag sensor was on and one of front seat belts WAS NOT working. They were made aware of this. They also never gave me a copy of the contract signed. I asked about the seat belt same day & was told by another worker it was ordered. I was told they werent even supposed to sell me a car with a seat belt that doesnt even work. Again I asked numerous times for a refund to just leave and go about my day, was told NO. So I was forced to deal with the car. I emailed again and re reply was given. The guy who gave me the contract even said the car wouldnt pass for inspection and still gave me keys to leave but wouldnt give me a refund.

  Business response

  09/24/2024

  We understand that ******* *******. is seeking a refund; however, it is important to note that the customer decided not to proceed with the payment for the vehicle, which ultimately led to its repossession.

  
  We take such matters seriously and have followed all standard procedures in accordance with our policies.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very unprofessional, not willing to work with me Im a paying costumer of many years, many other complaints, they recently had my car towed and didnt even tell me I went up to the corporate office to try and amicably resolve the situation no one was willing to help me in a timely manner, when I requested to speak to someone in upper management they denied my request and tried to go as far as to say they werent going to help me until I left the building, which is legal.

  Business response

  09/24/2024

   We have successfully resolved the issue by providing them with a different car.

  
  Thank you for your patience throughout this process. If you have any further questions or need assistance, please dont hesitate to reach out.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came to the business seeking to put down on a car around 3pm. I initially had $1000 to spend and the business was acting as if I would be able to get something with that down payment so I filled out the paperwork. Once I got into the office with the manager he told me I would have to put at least $**** down to get into a car. I told him I only had $1200 *** and he kept pressing me that I needed ****. I had to borrow money and took money out of my babys savings account which had me at $1400. I explained to him that was all the money I had to my name. He then told me I could give one of his coworkers oral *** for the $100 I was missing. I felt pressured and desperate at this point because Ive been there from 3pm and didnt leave until ****am. I proceeded to go about the plan as I am homeless and needed a car to get to and from work to take care of my baby. After signing paperwork he *** the price and says I owe a $500 deferred payment in a week and my car note immediately after that. He pulls a car to the front did not let me look at any cars to see what I wanted or anything. I didnt get to test drive the car or anything. The car check engine light was on and not even a whole 2 weeks the car broke down. The alignment was dangerously off and squealing when accelerating and breaking steering wheel loose and I brought the car up there to get it checked out he took the keys and told me my car should be done getting fixed in the am if not he would put me in a Pontiac. After the next day he stops texting back and not answering phone calls and has another employee call to ask me to pay deferred payment. $2000 for a 2006 ****** Altima with a lot of hazardous issues. I could have gotten into a wreck and lost my life or my babys life. Still no updates 3-4 days later I have no car no resolution and he took all of my money. Also feel used by him exploiting me/advertising me to his coworkers for oral *** for the car to break down and not last me even half a month.

  Business response

  09/24/2024

  We understand that ***** ******* is seeking a resolution; however, it is important to note that the customer decided not to proceed with the payment for the vehicle, which ultimately led to its repossession.

  
  We take such matters seriously and have followed all standard procedures in accordance with our policies.

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Missing parts under hood, gas fumes coming through air vents, tires are bald, 3rd row seat belts wont buckle, tail lights arent bolted in, air bag light on, dash traction control light on, stabilizer light on, headlights dont work, brake light and blinker on driver rear dont work, radio doesnt work, Cluster on dash wont stay on. Was never told any of this at time of purchase, would have been nice to know then I wouldnt have bought it. Its not safe for my kids to ride in. Transmission is slipping, car jerks when put in drive and havent even driven it 500 miles. ********** wipers dont work, tried to work with dealer and they wont work with me. this place doesnt need to be selling cars, just want my **** dollars back and they can have the car back.

  Business response

  09/24/2024

  We want to clarify that the vehicle you purchased was sold "as is," and all known issues were disclosed to you prior to the sale.

  We took the necessary steps to ensure that you were fully aware of the vehicle's condition.
  

  We appreciate your understanding in this matter, and we are here to assist if you have any further questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩