Complaints

• Initial Complaint

  03/30/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I originally went into Always A-way 3/4/2023 to purchase a vehicle from their lot. I was advised that I had been approved by sensible auto lender and $4500.00 was the requested down payment my cc was swiped for $4000.00 and the remaining $500.00 was sent from me via Zelle to ****** ********************* aka DJ.. on 3/11/2023. On 3/11/2023 I was told to come in and pick up my *************** that were never given to me. I go back into Always A way 3/13/23 and was then told that I needed to sign some additional documents. Come to find out that my previous contract from 3/4/23 was actually for in house and I would need to sign again for Sensible Auto. On 3/14/23 a rep named ******* called to do a finalized interview and I stated I would call her right back due to being busy at the time of the call and about 5 mins later I received correspondence as if I completed the finalized interview. I begin to wonder and feel scammed so I reach out to **** and filed a complaint. On 3/23/23 the check engine light came on and car was jerking so I went to get a diagnostic testing done and was told the timing set (timing chain and gear) needed immediate attention. I was able to contact AUL with whom the warranty I purchased is with and I am currently without a vehicle because the car I just purchase had to be towed to the shop on 3/24/2023. I contacted Sensible Auto 3/24/23 and filed a complaint and even the rep I spoke stated that it sounded like some type of fraud from Always A Way. Also, to ad my dealers tag has been out since 3/19/23 so I havnt even been able to drive the vehicle without being scared to be cited for driving with expiring tags. I am In my 3rd trimester of pregnancy and this issue has had me literally sick to my stomach and dealing with emotional distress. If possible I would like a refund or some type of resolution for this issue. Even if I need an attorney.

  Business response

  09/24/2024

  We would like to clarify that the vehicle you purchased was sold "as is," and all terms of the contract were accurately presented.

  
  OCCC reviewed the paperwork and confirmed that everything was in order. We strive to maintain transparency and ensure our customers are fully informed during the buying process.
  If you have any further questions or need assistance, please feel free to reach out.

  Customer response

  09/24/2024

  I am rejecting this response because:   
  Yes, the vehicle was sold as is . ******************* even stated that the issues were pre-existing and definitely were known. **** was contacted because there were 2 contracts. But the situation has been resolved in my opinion. I politely had the vehicle returned to the dealership. Honesty is always key! 

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  we bouhg a car from ALWAYS AWAY AUTOMOTIVE LLC on 10/18/21 and we found out the car ****** has a lien on it, we try to register the vehicle in the state of ********** and we could not register the car because of the lien, the dealer lied/hide this information from us, we contacted the dealer and they ask for the ******, we have copies of all the documents included the ****** of the vehicle, its been a year+ and we never hear back from the dealer to try to resolve the issue so we can get the vehicle register with the *** of *********** ************ in case you guys need to speak to me

  Business response

  09/24/2024

  We would like to clarify that the vehicle you purchased did not have any liens on it at the time of sale. We conducted a thorough history check, and it is documented that the car has already been transferred twice to other buyers prior to your purchase.

  
  We appreciate your understanding and are here to assist you if you have any further questions.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went in to buy a car Wednesday February 23rd test drove the car ended up signing the papers anyways knowing I'm a mhmr patient and they confused me to the fullest okay so after completing the documents I finally opened my mouth and haven't left the lot yet and demanded I wanted my down payment back and that I didn't want the car I was lied to by the sales man that he couldn't give me my money back I asked to talk to the manager he lied and said he was the manager I basically was forced into the car and to leave with it because I didn't want to leave without my money nor the car so I tried to go back the next day they was laughing in my face saying I'm not getting a refund the car drives bad and is not worth the 4700 I had to pay I've been scammed and I will not just give up I want my full refund they are so manipulative!!

  Business response

  09/26/2024

  Im truly sorry to hear about your experience with us. We strive to ensure that our customers feel informed and satisfied with their purchases, and it sounds like we fell short in your case.
  

  Id like to address your concerns directly. Please reach out to me at **************************************** so we can discuss this matter further.

  
  Thank you for bringing this to my attention, and I look forward to hearing from you.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The first week of February I bought a 2010 charger from this business for 5,000 dollars. I drove the car exactly 19 miles when it broke down on me on my way home. I spent the night in my car in Dallas trying to find a ride home in Denison. In hindsight the salesman allowed me to only take it around the block during the test drive and never let me get the car over 35 mph but this was my first car I'd ever bought so I didn't know any different. I called the next morning and it took me 2 days to get an answer about what they were going to do about the car. They offered to give me $100. I had to have the car towed to the Chrysler dealership at my own expense where I was told it needed a new motor cause there were two rods bent and that would cost me another $6000 to $7000 which I can not afford to do considering I just graduated high school this last school year. I am trying to start my life and without a way to work makes it about impossible. I don't know what I'm going to do and I need help. I can upload all receipts for the bill of sale the tow truck and the estimate from the dealership if there is anything anybody could do for me. This car has taken everything I have saved up. This owner is a criminal in my opinion

  Business response

  09/26/2024

  We want to clarify that the vehicle you purchased was sold "as is," and all known issues were disclosed to you prior to the sale.
  
  We took the necessary steps to ensure that you were fully aware of the vehicle's condition.
  
  We appreciate your understanding in this matter, and we are here to assist if you have any further questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩