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BRP Can AmThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 2023 Outlander XMR 1000 that I bought in 10/30/2023. My ATV barely has 46 hours as of today and the fuel pump has gone out already. After tons of research and troubleshooting it seems that ********* Outlanders have had a lot of issues with faulty fuel pumps. Some ************ members are even calling for a recall on the fuel pumps. It is crazy that a fuel pump would fail in less than a year and with only 46 hours of use. Obviously this is a manufactured defect with so many fuel pumps failing. I am writing to you guys in hope to get a replacement fuel pump. I paid lots of money for this high tier machine and to have the fuel pump fail this early is crazy.Can Am refuses to replace fuel pump. I have emailed them and called them. Talked to dealer and nothing.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2022 ***** 900 brand new. It started to have a ticking sound last June(2023) due to mechanics being back up the dealer couldnt get it in to look at until September. It was dropped of in September and was worked on from September until March. The tick was still there and at the time . I took the bike out and it made it 15 miles before having to be towed back. Took it to the dealer and they said the motor was now locked up. It has 1700 miles on it. Wasnt due for an oil change until 3000 miles but dealer serviced it anyway. Now BRP will not back itCustomer response
07/16/2024
As of this date I have not heard from BRP regarding this matter.
I have tried multiple times to contact them by phone and they still say they are not responsible.Thank You
*********************************
Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a brand new Can-Am maverick x3 in med November. It started making tapping noises within 50 miles so I took it to ***** Powersports and they told me it's normal. So I took it home and continued to use it. After 100 miles it started tapping and ticking a lot more and wouldn't stop so I took it back to *****. BRP drug there feet on doing anything with it. They changed lifters and adjusted the valves. It still ticked. I was getting frustrated with how slow the process was going so **** the service writer called BRP on speaker phone and the tech told him we will use my car as a science project in so many words. After another month they had me pick up the car and *** had said they don't know what's wrong with it just drive it. I paid ****** for a new car and it sounds like it's going to blow up and they told me to deal with it. This isnt right I have a car I paid for that has been dissected and still has the same problem it did when I brought it inInitial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Please see the attached document. Too long to place in here.Customer response
05/15/2024
This complaint can be closed out. Can Am has been difficult to deal with however after a day the dealer contacted me and we came to an acceptable resolution. Can am practices are still not acceptable but case can be closed out.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2012 Can Am Spyder in November 2023. It had ****** miles on it. At the end of February, it would start but not go into gear. I called around and finally found a repair shop an hour away from my home. I had to rent a trailer to take the bike to the shop. The repair shop advised that it needed a new throttle body. The throttle body was ordered at that time. As of today, 04/02/2024, it has been over 4 weeks and the repair shop has not received the part. I was advised that they were told that the item in on back order. I was also advised that they have 3 Can Ams in their shop that are waiting on a throttle body. I called BRP and was told that the part is on back order and there is nothing they can do about it. Meanwhile I have a bike that I cannot ride but yet I am still paying insurance for. I have read many forums and it seems that the throttle body is a major issue and feel that this should be a recall. I would just like to get my bike fixed so I can sell it and get something else.Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Brand new 2022 Can Am ***** 900 Rally Edition in cash from Can Am Ever since I purchased Can am ***** its been having numerous recalls to the point where I cant operate vehicle at all I drove vehicle for few days and wires near wheels started rubbing against tires and I contacted Can Am store to let them know and i was told i would receive a phone call back but I didnt receive any return calls. My problem is that i contacted can am about a full refund and i was told to contact dealer that I purchased from and so I did contact them but dealer was closed down and now im stuck with a brand new can am ***** 900 rally edition that i cant use without risking my life I have been at a loss since I made this purchase and this is not fair for BRP Can Am company to just totally ignore me I want full refund ASAPInitial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have attached the written communications i have had with them including the dates. They also called my daughter, ******** yesterday on Thanksgiving at 5:06pm. She answered it thinking there would be some good news but was informed that she was told wrong and there would be no compensation at all. That compensation was a good will thing and I would not see any compensation. ******** was growing frustrated and informed the man she was talking to that the conversation would have to be continued on Monday at the earliest as nothing productive would happen and while she appreciated the quick communication she did not wish to let it effect the rest of the holiday.Customer response
12/11/2023
*** has called my daughter, (as I am very hard of hearing) but she is not able to talk to them as her job in an elementary school does not allow her to take the call then. The phone calls are coming in at 11:20am, 12:08pm, 12:09pm, and 12:52pm from Thursday, Friday and Monday (today). When she called back last Thursday and Friday, she told the representative that answered, (as the one handling my case is never the one that answers and he is the only one we are supposed to communicate with,) both times that any phone calls made must be at or after 4pm. She is planning on calling back today when she is able to and once again stating that any phone calls made to her have to be later. After 4pm almost guarantees that my daughter will be able to talk. Is there anything else we should be doing?Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a New 2023 can-am defender hd 10 xrm. With less than 400 miles and 6 months since purchase defect in exhaust allowed weld to break loose and damaged piston and crack engine block. Warranty agreed to replace engine, has been in shop over a month and engine is on second back order. With no guarantee when it will be available. Can-am should have replaced my whole machine if engine was not availble. BRP Can-am Warranty Case # ******** Claim#C285759 Part# *********Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a warranty with roadside assistance for my 2022 Can am *****. I have been trying to get a tow for warranty repairs for a month now without assistance. They keep saying they are going to fix the issue and pick up my bike. I have paid for a warranty that is useless.Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Since I purchased my Can-AM ****** limited RT 2019, new off the showroom floor. I have nothing but problems with this motorcycle. I only have around 5500-6000 miles on this vehicle. It has been on the shop more than I can drive the vehicle. I purchased two batteries this year; until I jumped my motorcycle and took it to the local dealership. When I was informed that the charging element was multifunctioning and needed to be replaced. The dealership replaced this element, which should not need to be replaced. Since the dealership replaced the element, I had to purchase another battery, because the charging element had drained the battery down and wouldn&#**;t charge. I don&#**;t think I should be paying for a motorcycle I just purchased in the beginning of 2020, although it was a 2019 with less than 50 miles. I also have an extended warranty. I called the dealership and they stated BRP would not pay for the services. I called BRP today and the agent stated the local dealership never called BRP to start a case number. BRP state the local dealership must start a warranty case number for the customer. I informed BRP the customer should be able to start a case number. The local dealership didn&#**;t pay for the motorcycle, it was my hard-earned money. BRP# ******** phone# ************ local dealership (********************** ****************************************************************** ************) I am providing emails showing since I had this motorcycle, it has been nothing but problems.Customer response
10/16/2023
Dear BBB,
I heard from the company. *********** state they will not send this to warranty side of the house. They have the right to send claims to the warranty department. I explained I am the customer that I paid for my extended warranty, and I am the one who purchased this bike. Not the company.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
21 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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