Business Profile
Credit Services
RISE CreditHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
11/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Took out a loan with rise credit for $2500.Made a payment of ****** x 11 = $1769.24.Account still shows a balance of $******* account details on file other than transaction activity. No loan details explaining or detailing the interest rate of the loan. Dont understand how I am making payments but my account balance is above my loan amount. Is this legal ??Business response
12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
11/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ***************************** OF ************** ACCT #: 7262** ***. $4,417.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
12/02/2024
Please see attached response.Initial Complaint
11/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I periodically apply for a loan with this company. No matter how much time passes, their system declines my application for excessive applications. I have one loan with them, and I took that loan out more than 4 years ago. I've contacted them several times and no one has responded with an explanation or tried to correct this in their system.Business response
12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ********************** ("CCBank"). Because the consumer's business relationship is with ******, it is imperative that this complaint be forwarded to CCBank or resubmitted via (******************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
11/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Complaint taken over phone by BBB representative BA Consumer obtained a $3000 loan in March of 2024. She pays $355.27 every month. On 11/20/2024 she called for the balance and was told that she owes $3000 and change. She is being charged over 137% interest. Consumer is on a fixed income and this loan is an extreme hardship. She cannot afford food now. She did not know when she applied for the loan that the interest would be so high.Business response
12/04/2024
Although RISE Credit is a lender, this consumer's lender is not RISE Credit, it is ************. Because the consumer's business relationship is with ************, it is imperative that this complaint be forwarded to ************ or resubmitted via (*****************************************************************************************************************************) to ensure a timely response to the consumer's concerns.Initial Complaint
10/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On September ******* when I was reviewing my check account statement I known that Rise/Finwise was going to take money out of my account three times a month it should only be twice amount.the interest rate is so much higher than what I had seen on the paper it is not fair what they are wanting me to pay on a ******* they want me to pay is ******* this not fair, am a 71 year old senior citizen how can they do this to me. I tried to call in to make a payment the lady by the name of *** *** said that I had a late payment that is not true the payment not due until Monday October ******* they are trying to take extra money from me when I asked to speak to a manager ****** said that they didnt have a Manager ,Supervisor. I would like a CEO or Supervisor to take a look at this I am on a fixed income please help me account loan number *******Business response
10/15/2024
Dear ********** the lender for this loan is ************, please refer this complaint to their BBB page.Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business claims that it's loan process is easy and consumer friendly. I went through the entire application process and when it came down to the verification process, customer ********************** was of no help. Keep in mind, that I had a loan with this company a few years back that was paid on time and in full! They kept sending me the same default email asking for a voided check with my account and routing number because my bank statement only shows the last three digits of my checking account number. At least that was what I was told was the issue from a customer ********************** representative when I called. They stated they needed to confirm the last four digits of my checking account. My bank does not offer voided checks and I do not use checks!!!!! They are unsafe! My bank sent me a letter with my routing number and ENTIRE CHECKING ACCOUNT NUMBER!!! I sent this to the verification department and they continue to send me the same default email asking for a voided check. This is unacceptable from a previous GOOD customer. It also doesn't help that every time I have called, I get someone who doesn't speak clearly and cannot say anything other than "we need a voided check."Business response
10/17/2024
Please see attached response.Initial Complaint
09/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have a lease loan with RISE Credit Union, formally ******. I was not charged sales tax on my payment for the previous 3 years of the loan. As of September they charged me sales tax, in the state of Texas Lessors are to pay the sales tax on a vehicle and communicate to the customer if they are going to pass on the Sales Tax. This did not occur.Business response
09/24/2024
RISE Credit, LLC does not have a business relationship with Mr. ********* Based on the documents Mr. ******** provided, it seems that he may have intended this complaint for "Rize Credit Union". RISE Credit, LLC offers personal installment loans, does not offer auto loans or leases, and is not affiliated in any way with "Rize Credit Union".Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Someone stole my identity and used this business to get a loan. They do not check for IDs or any sort of verification to allow someone to request a loan. The amount was *****. I want this to be removed from my credit. A police report was created and informed to experian that this is fraud.Business response
09/15/2024
Please see attached response.Initial Complaint
08/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I applied for a loan through lending tree in a panic when I needed 2000. I knew it would be high interest and thought no higher than 20 some percent. they shopped me out through Rise and i didnt understand this until the end. They gave me loan immediately and no email on details of loan. I had to call company to learn of interest rate. The interest they are charging me is 129%! Is this legal? The website where I see my information does not show what interest rate is. Im on phone having them email me loan agreement. I will have to pay 4900 dollars for borrowing 2000. I borrowed on July 25th and they took a payment of ****** on August 9th. I called to find out about payment schedule and they said they could postpone my payments until September. Then I learned that I was charged another 1% interest for doing that. Is this legal?Business response
08/23/2024
**************, please refer this complaint to ************** BBB page, as they are the lender for this loan. Thank you.Customer response
08/23/2024
Complaint: 22176237
I am rejecting this response because: I have been in communication with Rise Credit and they sent me my loan agreement.
Regards,
***************************Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company stated I opened an account with them and have a$1,100. Only problem this account was established in my name by some body else. Today was my first contact with them never received any email or text from them. Also just received a paper mailed stating I was approved for $3,500 loan but never applied. They give no reason on why I might have applied.Business response
06/21/2024
Please see attached response.
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Contact Information
4150 International Plz Ste 300
Fort Worth, TX 76109-4819
Customer Complaints Summary
58 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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