Business Profile
Online Retailer
ComfrtThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received my purchase (Order #*********) from Comfrt but needed to return it, which I did and the company received it on 12/23, this was documented by ****. I was to receive a gift card for the merchandise, when this did not happen, I reached out to the company on 1/2 to inquire.They proceeded to tell me they had no record or this order or the return. I then provided the tracking information from **** along with the documentation showing it was received by them on 12/23.Initial outreach was on 1/2/25, I provided all information when they indicated they could not find it. Once they had my information, they were able to locate and confirm it was received. Comfrt then indicated a gift card was issued on 12/26 for the amount of $52.49, I indicated this as never received and asked them to resend.When i indicated i did not receive it they asked me to check my junk file, which I did, the email/gift card was not there. I immediately responded to let them know it was not there and please resend or issue a new one.On 1/9/25 I reached out again, after I had told them I did not receive the email/gift card asking them why they could not respond to the same email with the gift card and to send me a new ****** date (1/14) I still do not have any response.Initial Complaint
01/07/2025
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 12/13/24 and paid for 2 day expedited shipping from the company Comfrt. I ordered 3 sweatsuits as Christmas gifts. 12/20/24 rolls around and I still havent received any information about my order at all so I sent an email asking for an update. I didnt receive an email response until 12/30/24 (17 days after placing the initial order). Telling me that my address was put in wrong. I double checked my address, it was exactly the same as my address that I used previously for an order through them back in July, that I received with no issue. So this was their first lie. I still had not received a response this past Saturday 1/4/25, so I disputed the charge with my bank as I never received my order, especially not in the time I paid for, and customer service was not responding. Today 1/6/24, after the company received notice from my bank that I disputed the charge they finally responded (in a timely fashion for the first time, likely because the charge was being disputed. This time they tried to say that I didnt receive my order because it was purchased as a pre-order. Which again is a lie, and contradicts the first lie. You cant even pay for 2 day shipping on a pre-order as it could take months. I also previously placed a pre-order and it is listed in the order as such. The most recent order I was waiting for was not a pre-order, and explicitly says so in my order confirmation email, and I paid for 2 days expedited shipping which isnt even possible with a pre-order. Then they asked to cancel the dispute with my bank, which I said no to. I feel like Im being scammed and gaslit by this company. Theyre trying to change their story, but I have the documented proof of this purchase and prior purchases and their lies.Initial Complaint
01/02/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pre-ordered sweatpants and sweatshirts in November for my wifes Christmas present. When I received notification that order would not be delivered until February, I emailed the company asking for an update on the order and they emailed me back saying they were escalating my order and would be emailing me back with status. I have not received any updates for two weeks.Initial Complaint
12/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased 4 items from them only recieved 3 of the items they shorted me my wifes sweatshirtInitial Complaint
12/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
XLIK40XUH My order number. Ordered from company. Want to return.Completed return form December 10 and even emailed them. Have not heard from them. Messaged them on instagram with no response back. I just want to get my money back.Initial Complaint
12/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed my order on October 25, 2024 for a steel grey 2XL Minimalist Hoodie order #*********. It was an estimate 3-4 business days. After 2 weeks of not being provided a simple tracking number or shipping confirmation, I decided to attempt to reach out to the company. They didnt respond besides their automated email. I followed up and they only provided a promise they were working on it. It is now well into December, I have sent them multiple emails, and they have provided zero information. I purchased the hoodie on their real, legitimate website. I did not use an advertisement link. It was their real website. The only real information they sent was on November 27 saying there was an address issue. It is addressed to my school, and although I have never had issues before mailing anything there as I am in my junior year, I replied with an alternative home address to which they have completely ignored. My last email was December 3rd. This was a gift. At this point I am seeking a refund. I am so beyond frustrated and helpless.Initial Complaint
12/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 12th I place and order in which today its Nov.28th and I have not received it. My order number is *********. This was the first email I sent them. Its now December 10th and I have not received my order. I would like a refund as I am very upset. There is also no number where we can contact them. I sent two (2) emails and I only receive 1 email stating that they were sorry. I then again sent another email and again I got nothing this time. Please refund my money. Thank you so much and have a nice day.Initial Complaint
12/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
After seeing several ads for the brand, I finally sprung for a pre-order sale and I decided to buy 4 outfits (matching tops and bottoms) on October 14, 2024. I was immediately charged the $161.64. I am a patient gal, but checked my emails, for a shipping update and nothing back. So i emailed them finally on November 24th, "is this order coming", only to get a generic outbox response, basically saying were busy handling emails and we will get to you asap. No response...so then I tried calling, they dont use their phone at this time,email only. So i emailed again, no response. Just the same generic email back, were busy...It is a long time for a business who only sells sweatsuits, to not be shipping any sweatsuits, especially in the holiday season ( if you are that busy?)Initial Complaint
12/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a hoodie from Comfrt on September 15, 2024 for $46. I have not received the hoodie or tracking number. I have reached out via email twice with no responses. They took my money and never provided the product I paid for or responded to emails requesting to cancel the order do to it taking so longInitial Complaint
12/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 26, 2024 I place an order for a hoodie and sweat pant set from Comfrt. I never received the package as they state that my order is "lost in transit". I sent an email ***************************** to Comfrt on November 16, 2024 following up on my order because when checking on my order they had "cancelled" my order without contacting me. In that same email, I asked for a refund to be credited to payment method used. On November 30, 2024; 15 days after I sent my initial email and Comfrt's response, they informed me they can redeliver the package or they can refund my purchase amount to a store credit. I responded the same day, November 30, 2024 requesting a store credit. To-date, I have not received a response from them and am now thinking that I have been scammed by this company. They advertise on so many social media platforms with their products and customer satisfaction; while I think and know otherwise. Today, December 5, 2024, I sent another email requesting a response to my request to receive my money back, even if it is a store credit. I do not know if they will even fulfill my order, let alone, return my money. PLEASE DO SOMETHING ABOUT THIS COMPANY!!
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Customer Complaints Summary
49 total complaints in the last 3 years.
49 complaints closed in the last 12 months.
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