Complaints

• Initial Complaint

  08/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company promised to provide me with tax relief with the IRS and the Kentucky Department of Revenue. After repeated attempts to secure their assistance including sending copies of letters from the IRS and KDR, the latter of which having a deadline threatening seizure of my assets, Finish Line personnel were "too busy" to assist me with my problems. They are, in my opinion, a fraudulent company and I want my money back.

  Business response

  08/21/2024

  Subject: Response to Complaint ID: ********
  
  Dear Mr. *****,
  
  Please accept my apology for the delay in responding to your complaint. I understand that you have already spoken with our office and that your issue has been addressed. If this is correct, we can proceed to agree and close your complaint.
  
  However, if the information I have received is not accurate, please respond accordingly so we can ensure your concerns are fully resolved.
  
  Thank you for allowing us to service your needs.
  
  Best regards,

  Melody *******

  Finish Line Tax Solutions, LLC

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date transaction(s): 05/06 $300 05/24 $92.31 06/07 $92.31 06/21 $92.31 07/05 $92.31 This company took my money, agreeing to negotiate to the IRS on my behalf, and reached out a couple times initially...then they started taking the money and just not responding. Additionally,it was supposed to be $92.31/mo, and I was being charged 2x/mo. I cannot get a hold of anyone actually able to tell me what's going on, my "client portal" is suspiciously baren— Can't even find any paperwork with information on it.

  Business response

  07/19/2024

  Re: BBB Case # ******** - Julia ******
  
  Dear Julia ******,
  
  Thank you for providing us with the opportunity to respond to the complaint filed by our client, Julia ******. We take all customer concerns seriously and strive to address them promptly and thoroughly.
  
  Customer’s Statement of the Problem:
  
  Ms. ****** has raised concerns regarding a lack of communication, incorrect billing, and inaccessibility to her client portal. She also mentioned being charged twice a month instead of the agreed-upon amount and has requested a refund of $669.24 and contact from our business.
  
  Our Response:
  
  Communication:
  
  Our records indicate that Ms. ****** spoke with her assigned representative, Diane Lee, on June 22, 2024. During this conversation, Diane provided Ms. ****** with our fax number and her email address to send any new notices regarding her account. As of today, we have not received any information or documents from Ms. ****** following this interaction. This demonstrates that there has been communication, and we have been awaiting her response.
  Billing:
  
  The billing discrepancies mentioned by Ms. ****** are not accurate. Per the payment schedule and the service agreement, the payments were processed correctly. The client agreed to these payments as outlined in the service agreement signed on [Date]. We have attached a copy of the service agreement for reference, which details the following completed services:
  Federal Consultation: Completed on January 17, 2024.
  Federal Resolution Service: Completed on May 20, 2024.
  Client Portal Accessibility:
  
  We have verified that Ms. ******'s client portal is functioning correctly. To ensure her access, we have reset her portal credentials. If there are any further issues, we are ready to assist her promptly.
  We are committed to resolving this matter amicably and have directed Diane Lee to contact Ms. ****** today to discuss her concerns and provide any necessary assistance.
  
  Desired Settlement:
  
  Refund: As our service agreement outlines the terms and conditions of our services, and the services have been completed as per the agreement, a refund is not warranted.
  Contact by the business: We will ensure that Ms. ****** is contacted by her representative to address any remaining concerns.
  We hope this response clarifies the situation and demonstrates our commitment to providing excellent service. Please do not hesitate to contact us if you require any additional information.
  
  Sincerely,
  
  Melody *********

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On may 31st 2024 I paid finishline 717.50 a payment of half for services that never happened. They literally could not help me at all. They could not stop the garnishments. This was literally the pretense conversation prior to purchasing services that they could stop the garnishments. It took them until June 20th to do anything, they then called me and said nothing could be done other than "possible" payment plan and they might be able to stop them if I pay another 700 and some change. I said let me think about this for a couple days. I then emailed them on June 25th to the billing department requesting my money back due to the fact nothing had been done from the original agreement spoken of on the phone, and to cancel my contract. Nobody has contacted me back. Not a phone call, email, text message nothing. But when they wanted my money they had zero issues contacting me within the hour. I want my money back I feel taken advantage of when I was already down. I want my money back and the contract canceled immediately.

  Business response

  07/03/2024

  Response to Complaint ID: ********
  Customer Information:
  Adam ******
  
  Customer’s Statement of the Problem:
  Payment for Services:
  Mr. ****** states that on May 31st, 2024, he paid FinishLine $717.50, a payment of half for services that never happened.
  Response:
  Mr. ****** engaged our services and paid $717.50 on May 31, 2024. The welcome process was completed on June 4, 2024, as documented in the case notes. A welcome email was sent to the client on June 4, 2024, explaining how FinishLine Tax Solutions keeps clients up to date via SMS, email, client portal and phone calls.
  
  Garnishment Issue:
  He asserts that FinishLine could not stop the garnishments, which was the pretense of the initial conversation prior to purchasing services.
  Response:
  The IRS Federal consultation was completed on June 17, 2024, and the state consultation was completed on June 18, 2024. Both determined that the client had compliance issues with unfiled tax returns. The wage garnishment could not be lifted due to a Substitute for Return (SFR) filed by the state of North Carolina. Garnishments started on May 8, 2024, before the client engaged our services. To release the garnishment immediately, the client would have to agree to an Installment Agreement (IA) set for $475.30 monthly, which is 10% of the gross income. The client declined this option.

  Service Delays:
  Mr. ****** mentions that it took until June 20th for any action to be taken, at which point he was informed that nothing could be done other than a "possible" payment plan, and he was asked to pay an additional $700 and some change.
  Response:
  Mr. ****** was not informed that nothing could be done to release the garnishment. The issue stemmed from an SFR (Substitute for Return) which needed to be filed to correct the issue. This process requires time for filing and for the state to process. The client was offered the option of an immediate release through an installment agreement, which he declined.

  Refund Request:
  Mr. ****** emailed the billing department on June 25th, requesting a refund and contract cancellation, but has received no response.
  Response:
  The client's refund request was denied based on the agreed services performed. The client did not pay for a garnishment release.

  Communication Issues:
  Mr. ****** states that he has not been contacted by phone, email, or text message since his refund request, contrasting this with the prompt contact when payment was needed.
  Response:
  There was no communication issue. The client's account was closed per the request, and the signature page was emailed to the client for an electronic signature, which has expired. The signature page will be reissued immediately. The refundable amount aligns with the agreement and is non-negotiable.

  Company Policy:
  Per the Service Agreement signed by the client on 05/31/2024, it states:
  Section 4. Fees: "Client agrees to pay FinishLine the fees pursuant to the provisions of Exhibit A and any Addendum to this Agreement. FinishLine will not be obligated to provide a detailed accounting of time spent in performing the Services or Additional Services."

  Section 8. Cancellation of Agreement Refunds:
  8.1: "Client may cancel this Agreement by submitting a written cancellation notice to FinishLine by either registered U.S. mail or email received by FinishLine. If FinishLine receives such cancellation notice within three (3) days after the Effective Date and has already completed the Investigation of Client’s Initial Tax Issues per Exhibit A, no refund of the payment received for such Investigation will be due. If FinishLine receives such cancellation notice within the three (3) day period and has not completed the Investigation, 50% of any payment received for the Investigation shall be refunded, as well as 100% of any other fees received. Refunds, if any, shall not be payable until after the parties have signed a cancellation agreement specifying the refund amount."

  We kindly ask the BBB to review all provided information and documentation, including the Service Agreement and client case notes, and consider this complaint as addressed according to our policies and procedures.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  Melody *******
  FinishLine Tax Solutions, LLC
  
  Attachments: Service Agreement, Client Case Notes, Copy of Signature page 06/25/2024
  
  
  
  
  
  

  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid to negotiate my back taxes wasn't expecting everything to go away but for a $1,200 investment with finish line I saved $400 I could have negotiated that

  Business response

  06/01/2024

  
  Response to BBB Complaint #********
  
  Dear Patrick ********,
  
  We have received and reviewed your complaint regarding the services provided by FinishLine Tax Solutions, LLC. We appreciate the opportunity to address your concerns.
  
  Key Points to Consider When Responding:
  
  1. Review of Complaint and Responses:
  We have carefully read both the initial complaint and any further responses from you.
  
  2. Structured Response:
  We have structured our answer to address each issue stated in your complaint.
  
  3. Factual and Courteous Response:
  All responses have been kept factual and courteous.
  
  4. Company Policy:
  This complaint pertains to our company policy. Please refer to the attached Service Agreement which outlines our consultation and associated fee.
  
  5. Documentation:
  We have included all necessary documentation for your reference, including the Service Agreement and client case notes.
  
  Response to Your Complaint:
  
  Complaint: You mentioned that you paid $1,200 for our services to negotiate your back taxes and only saved $400, which you believe you could have negotiated yourself.
  
  Response:
  Upon reviewing our records, it appears that you paid $1,100.00 per the agreement, not $1,200.00. Our scope of service, which is outlined in the Service Agreement, is to provide our clients with the best resolutions based on their ability or lack of ability to pay what they owe the IRS. In your case, our office completed a thorough financial review and determined the best possible resolution based on your cumulative assets. The client agreed with the resolution option, which he could have declined.
  
  While we understand your frustration regarding the outcome, the tax resolution process is complex and varies significantly based on each client's unique financial situation. We strive to negotiate the best possible terms within the constraints of IRS regulations and the client's financial circumstances. The resolution achieved reflects our efforts to secure the most favorable outcome possible based on the provided information.
  
  We regret that the savings achieved did not meet your expectations. However, we assure you that all services were provided as per the Service Agreement, which outlined our scope of service was completed and therefore your request for a refund is denied.
  
  Please find attached the Service Agreement and client case notes for your reference.
  
  Thank you for bringing this matter to our attention. If you have any further questions or require additional clarification, please do not hesitate to contact us.
  
  Best regards,
  
  Melody *******
  FinishLine Tax Solutions, LLC

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted Finishline tax solution on July 17, 2023 to help with my tax owed to the IRS but nothing was done on my behalf. I paid them $1900.00 but did not get any positive information from them at all. I had to contact them many times for the 8 months they held my money but kept getting the round-around. I have requested a refund but again no positive response from them. I emailed a letter to the President of the company and no reply. This is not a serious company, after reading all the complaints, there is definitely a pattern with them. Do not hire this company to help, they will just steal your money.

  Business response

  06/14/2024

  
  Response to Complaint ID: ********
  Dear BBB Representative,
  
  We have reviewed the complaint from Mr. Armando ********* regarding the services provided by FinishLine Tax Solutions, LLC. Below is our structured response, adhering to the "Key Points to Consider When Responding."
  
  Key Points to Consider When Responding:
  Review of Complaint and Responses:
  We have carefully read the initial complaint and any further responses from the client.
  
  Structured Response:
  Our response addresses each issue stated by the client.
  
  Factual and Courteous Response:
  All responses are factual and courteous.
  
  Company Policy:
  This complaint pertains to our company policy. Please refer to the attached Service Agreement which outlines our consultation and associated fee.
  
  Documentation:
  We have included all necessary documentation for your reference, including the Service Agreement and client case notes.
  
  Response to Complaint ID: ********
  Customer Information:
  Armando Rodriguez
  
  Complaint Summary:
  Mr. ********* contracted FinishLine Tax Solutions on July 17, 2023, to help with his tax issues with the IRS. He paid $1,900.00 but claims no positive information was provided and that he had to repeatedly contact us over eight months without satisfactory resolution. He requested a refund but received no positive response and emailed the President with no reply.
  
  Response:
  
  Engagement Confirmation:
  The client engaged in a service agreement on July 17, 2023, and paid $1,900.00 for our services.
  
  Service Completion:
  A federal consultation was completed on August 15, 2023. Based on this consultation, the IRS informed us of the 2021 open issues regarding underreported income assessment balances, which had not yet posted. Underreported income assessments can take up to 120 days to post.
  
  Communication and Updates:
  The client was placed on 30-day updates and asked to contact us once the balance was received, or our office would notify him if we received the information. As of the date of this complaint, no communication has been received from the client requesting a refund.
  
  Resolution and Refund:
  Based on the completion of the Federal Consultation only and the terms outlined in the Service Agreement, we will close the account and refund the resolution fee in the amount of $1,300.00. This refund will require an electronic signature for release.
  
  We regret any inconvenience this situation may have caused. Please let us know if you need any further information or clarification.
  
  Thank you for your attention to this matter.
  
  Best regards,
  
  Melody *******
  FinishLine Tax Solutions, LLC
  (855) 829-5464
  Attachments: Service Agreement, Client Case Notes

  Customer response

  06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  05/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I talked to a woman named Steffany on Feb 12, 2024, we talked about my tax issues she stated she can help me. I paid her and she sent me an email to the so called customer service and off she went. I asked for many calls, many emails, I also sent a cancellation request within a weeks time because of these issues and still to this day months later I'm still asking for my money to be returned to me.

  Business response

  05/28/2024

  BBB Case # ******** - FinishLine Tax Solutions, LLC
  Customer Information:
  Marylin ****
  **** ****** ** ***** ******* ** ***** ******* ****** ***** ******** ******* ****************
  Dear Ms. ****,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced.
  
  After reviewing your account, we found no record of a cancellation request received by our billing department. However, recognizing the issues you've faced and understanding the situation, FinishLine Tax Solutions will issue a full refund via the original method of payment.
  
  Please allow up to 7 business days for these funds to be available. If you have any further questions or need additional assistance, please do not hesitate to contact me directly at (855) 829-5464.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  Melody ******* | Resolution Department

  Customer response

  05/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund of $1,900 would be satisfactory to me from the February 12, 2024, transaction.

  Thank you for your response in this matter. 

  Sincerely,

  Marylin **** 

  
  
  
  
   

  
  

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid $500 for them to do my taxes but when I got the contract it has the year 2025, which isn't correct. I asked for my money back but they have not given it back to me. I have been trying to call them but I have not gotten any communication back. The people also had an attitude, name called me under their breath.

  Business response

  05/23/2024

  Official Response:
  
  BBB Case # ******** - FinishLine Tax Solutions, LLC
  Customer Information:
  
  1. Review of Complaint and Responses:
  We have carefully read both the initial complaint and any further responses from the customer.
  
  2. Structured Response:
  We have structured our answer to address each issue stated by the customer.
  
  3. Factual and Courteous Response:
  All responses have been kept factual and courteous.
  
  4. Company Policy:
  This complaint pertains to our company policy. Please refer to the attached Service Agreement which outlines our consultation and associated fee.
  
  5. Documentation:
  We have included all necessary documentation for your reference, including the Service Agreement and Case Note of Consultation completion.
  
  Response to Issues Raised:
  
  Issue 1: Payment of $500 for Tax Services
  The customer states they paid $500 for tax services but received a contract with the year 2025, which was incorrect.
  
  Response: IRS compliance checks often review multiple years of tax returns to ensure consistency and accuracy. The inclusion of the year 2025 was intended to cover potential future compliance reviews and was not a mistake. The IRS documents include a wide span of tax years to ensure the client is in full compliance with their tax filing history, address any possible outstanding balances, and review wage and income transcripts. While the client believes this was a mistake, it is, in fact, a common and necessary practice.

  Issue 2: Request for Refund and Lack of Communication
  The customer requested a refund and has not received it. They also mentioned trying to call without receiving any communication back and experiencing unprofessional behavior from our staff.
  
  Response: No communication regarding the complaint has been received via our office (attached case notes reflect no contact by the client). We sincerely apologize for any perceived unprofessional behavior.
  
  Resolution: We will close the account due to no signed documents being received and will issue a refund in the full amount back to the original method of payment. The refund process will be initiated immediately, and you should see the amount credited back to your account shortly.
  
  Thank you for your attention to this matter. Please feel free to contact me if further clarification is required.
  
  Best regards,
  
  Melody *******
  FinishLine Tax Solutions, LLC
  
  
  
  
  
  

  
  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just spoke with James (May 9, 2024) regarding my IRS resolution. I am extremely frustrated with the outcome of this as James informed me I still will owe the IRS the full amount. I was told in the beginning process that my amount owed to the IRS would be lowered from $9,047 to approximately $905. I was also told that my savings account is considered future income and could not be part of my debt to income ratio. I paid $1,900 upfront for a service that did nothing. I have no documentation in the portal indicating that anything was done on the part of Finish Line Tax Solutions regarding this matter. This sounds like nothing more than a scam. I provided a lot of personal identifiable information which I am now very concerned about.

  Business response

  05/17/2024

  Official Response: Susan ********
  BBB Case # ******** - FinishLine Tax Solutions, LLC
  Customer Information:
  1. Communication with James: The customer spoke with James on May 9, 2024, regarding their IRS resolution.

  Response: This is true. Financial information was completed (Form 433-A attached) and resolution options were discussed with the client. Based on this information, the client was informed of her resolution option.

  2. Frustration with Outcome: The customer is extremely frustrated with the outcome, as they were informed by James that they still owe the IRS the full amount.

  Response: While the client may be frustrated with the outcome, the service agreement clearly explains the scope of our service.

  3. Initial Promises: The customer was told at the beginning of the process that their amount owed to the IRS would be lowered from $9,047 to approximately $905.

  Response: I cannot determine if this information was or was not discussed with our Settlement Officer because each client's ability to receive a reduction varies.

  4. Savings Account Consideration: The customer was informed that their savings account is considered future income and could not be part of their debt-to-income ratio.

  Response: The client has a substantial savings account which is more than the tax debt and is considered to be a liquidable asset that can satisfy the tax debt by the IRS. This limits eligibility for some IRS programs but not all. The client did not present any special circumstances for consideration.

  5. Upfront Payment: The customer paid $1,900 upfront for the service.

  Response: The client did not engage with an upfront fee. She was presented with the fee for both services (consultation/resolution) as outlined in the service agreement.

  6. Lack of Documentation: The customer has no documentation in the portal indicating that anything was done by Finish Line Tax Solutions regarding their case.

  Response: Although the client stated a lack of documentation, all documents were at the client's disposal via our online Client Portal, which the client has acknowledged knowledge of.

  7. Accusation of Scam: The customer feels that this situation sounds like nothing more than a scam.

  Response: While the client may feel this is a scam, it is not. Most clients that engage in our service are informed during our welcome call and emailed an expectancy email regarding our services. While many fail to review this information, our staff strives to communicate via the client portal, email, and SMS. The client could have requested this information at any time.

  8. Concern for Personal Information: The customer provided a lot of personal identifiable information and is now very concerned about its security and use.

  Response: While the client may be concerned about personal information, rest assured we handle our clients' information with the utmost security. While the client may disagree with our methods, the client did not follow our outlined cancellation policy regarding formally sending an email to our billing department for account closure. Based on this complaint, I will begin processing the request and issue a signature page for the release of these funds. Per the cancellation section, the client will be charged for the initial consultation fee and half of the resolution fee (attached Service Agreement) for review. Any other disputes, the client will need to review the arbitration section.
  Thank you for your attention to this matter.

  Best regards,
  Melody *******
  FinishLine Tax Solutions, LLC
  Attachments: Service Agreement, Client Case Notes

  Customer response

  05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I would like to start by stating that I never received from Finish Line Tax Solutions the 433-A nor the Case Notes which they've attached hereto as part of their response .  Furthermore, when initially engaging with Finish Line Tax Solution, I requested to review their Exhibit A as referenced in their Service Agreement (Section 8 "Refunds", subsection 8.2).  I never received the Exhibit nor was it ever uploaded into their portal. 

  I received an email from Finish Line Tax Solutions on 5/17/2024 with a "Cancellation Agreement; BBC Complaint" to refund me $750.00 from the initial upfront payment of $1,900.00 (I know they stated on this website that the $1,900.00 was not upfront, but it was). On 5/18/2024, I responded to Finish Line Tax Solutions again requesting a copy of their Exhibit A to the Service Agreement (due to the fact of no longer having access to the portal for information) and was informed that due to my BBC complaint all communication needs to be addressed here.

  The fact that this business states they can assist in resolving tax issues and then provided me with zero resolution (I still owe the IRS the full amount and paid this business $1,900.00 on top of that....just to put me in deeper debt).  I could have just contacted the IRS myself to review the 2 options I was provided with from Front Line Tax Solutions.  
  
  Regards,

  Susan ********
  
  
   

  
  

  Business response

  05/24/2024

  Dear Ms. Rawnsey/BBB,
  
  Subject: Response to Complaint ID ********
  
  We have thoroughly reviewed the complaint and provided all supporting documents, including the signed Service Agreement, which clearly outlines the terms and conditions agreed upon by the client. Based on this agreement, we believe the client is entitled to a refund and have issued the signature page for the client to sign, which she has not yet returned. Attached is documentation of this request. As outlined in the Service Agreement regarding arbitrational disputes, our office will immediately release this payment to the client upon receipt of the signed page.
  
  We have followed BBB guidelines in responding to this complaint and have supplied all necessary documentation to support our decision. Therefore, we respectfully request closure of this complaint based on the provided information and the signed agreement.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  Melody *******

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They never settled my tax debt, and now they won't return my phone calls

  Business response

  05/05/2024

  Better Business Bureau
  Case #******** - FinishLine Tax Solutions, LLC
  
  Dear Elizabeth *****,
  
  We have received your complaint regarding the settlement of your tax debt and the lack of communication from our company. We appreciate the opportunity to address your concerns and provide clarification on the matter.
  
  FinishLine Tax Solutions acknowledges the completion of all services as agreed upon in your engagement with our company. However, we understand your frustration regarding the lack of resolution with your tax debt.
  
  Upon submission of the additional documents requested by the IRS, our staff diligently pursued communication to discuss further steps. Unfortunately, due to the IRS closing the offer on 12/04/2022, we were unable to proceed with the settlement process. Despite our efforts to reach out to you, we did not receive a response, leading to the closure of your account on 09/30/2023.
  
  We understand the importance of resolving your tax debt and are committed to assisting you further. To address your current concerns, we are willing to reopen your account and have a representative contact you to discuss available options. Please note that there will be an additional fee associated with reinstating the account.
  
  We apologize for any inconvenience this situation has caused you and assure you that we are dedicated to resolving this matter promptly. Your satisfaction is our priority, and we are here to assist you every step of the way.
  
  Please feel free to contact us directly to discuss the next steps or if you have any further questions. We value your feedback and look forward to the opportunity to resolve this matter to your satisfaction.
  
  Sincerely,

  Melody *******
  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband received a tax notice, and he called to inquire about their services. I am a joint filer, so he asked them to send a contract with their proposed services and for me to read to see if we wanted to use them. They had asked for a bank card from him to charge once the contract came and if we decided to proceed. No contract ever came, but they took $300 from our account on April 19th and have not returned it, but given me a lot of runaround.

  Business response

  05/05/2024

  Dear Christina **********,

  Thank you for your continued communication regarding this matter. We appreciate your patience as we address your concerns.
  Upon further review and investigation, we understand the circumstances surrounding your inquiry and subsequent cancellation of services. We acknowledge that a refund of $300 was issued to you on April 30th, 2024, transaction #************ and the account was closed on April 22nd, 2024, as per our records.

  We apologize for any confusion or inconvenience you may have experienced during this process. Please rest assured that we are committed to addressing and resolving any outstanding issues promptly.
  If you have any further questions or concerns, please feel free to reach out to us directly. We value your feedback and appreciate the opportunity to assist you.

  Sincerely,

  Melody *******
  FinishLine Tax Solutions 
  Fax: (281) 652 -5505 | Tel: (855) 829-5464
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩