Complaints

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August of 2023 I contacted Optima Tax Relief and recieved a notification by email a rep would be contacting me. The next day I was contacted by Finish Line Tax Solutions. I have never heard them. "Kenneth" said he got my number and information from Optima that I needed help. I thought he was from Optima or a off site provider. He took my personal information, SSN, Employer, etc. And stated to begin he would need 300.00 to investigate and a Powe of attorney. I gave both to him. 2 weeks later I was called and told they would handle things for me for 1800.00. The made arrangements for me to pay 66.00 weekly. I initially agreed and did so through Sept. of 2023. I called several times for updates by either no answer or I was told people handling me were not available. I was contacted by Optima in October and found out they had not given Finish Line my number and that FL worked with them. They explained what they do and no payments could be made until I agreed to the plan laid out for me. Upon hearing this I called FL and promptly fired them. I advised my bank all payments to FL to be stopped and blocked. Optima Tax further investigated for me and found no kind of resolution had been garnered for me. I then choose installment payments through the IRS. On March of 2024 Finish Line Solutions sent me a text and a link claiming they were still involved in my case and even offered me a 50.00 discount on payments. I have contacted the IRS. I would like my number taken from FL and I would also like my money back for the undue harassment. They're inability to actually help me nearly caused a wage garnishment for me in February of 2024. Please do not allow companies like this to prey on individuals who need these type of services.

  Business response

  04/17/2024

  Dear Robyn ******,
  
  Thank you for reaching out to FinishLine Tax Solutions. We are disheartened to learn of your dissatisfaction with our services, as it is our primary goal to provide exemplary service to all our clients.
  
  Upon thorough investigation of your complaint, we have found that none of the issues mentioned therein have merit. We take pride in conducting our business with integrity and strive to address any concerns raised by our clients in a fair and transparent manner.
  
  Regarding your request for a refund, we must respectfully deny it based on the following information:
  
  Service Agreement: As per the attached Service Agreement, you paid $566.68 for a Federal Consultation with a fee of $600.00. This fee was in line with the services outlined in the agreement.
  
  Consultation Completion: Our records indicate that the consultation was completed as per our agreement. During this consultation, the IRS provided us with the necessary information, including Records of Account and Wage/Income Transcripts for the relevant tax years they stated needed to be filed by the taxpayer.
  
  Client Communication: On 09/01/2023, you engaged in a discussion with our Customer Service department regarding the information provided during the consultation. We have attached records of this communication for your reference. Subsequent to this communication, no further correspondence was received from you, and similarly, no additional payments were processed or received by FinishLine Tax Solutions.
  
  We understand that misunderstandings can arise, and we regret any inconvenience caused. However, based on the information provided, we are unable to honor your request for a refund.
  
  We remain committed to providing high-quality services to all our clients, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us.
  

  Attached - Wage/Income Transcripts, Record of Account, Service Agreement pg 5 (Agreement Consult), Case Notes
  Sincerely,
  
  Melody *******
  FinishLine Tax Solutions
  Fax: (281) 652 -5505 | Tel: (855) 829-5464 | 
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

  Customer response

  04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Finish Line did not originally  charge me 600.00 they told me the fee was 300.00 I have bank records to prove thst. The then charged me 1800.00 and took weekly 68.00. There was no work done and zi was told by FL not to answer respond or make any payments or contact with the IRS. I was contacted by the IRS via postal that my account was delinquent and no action had been taken. I resolved my issues myself. FL did nothing but take my money my personal information and then harass me via text. The extorted my business by calling me and pretending to be another company. You will find that I never called this company. A company like this should be held accountable for their actions. I have spoken to other tax relief people and none work the way FL does.
  
  Regards,
  Robyn ******
  
   
  

  Business response

  05/05/2024

  
  Dear Robyn ******,
  
  We appreciate your feedback and concerns regarding your recent experience with us. It's always our priority to address any issues our clients may encounter and find an amicable resolution.
  
  Upon reviewing your complaint and our initial response, we understand that you may disagree with our assessment. We genuinely regret any dissatisfaction you may have experienced throughout this process.
  
  We want to reiterate that our client service agreement explicitly outlines the scope of services provided, including the Federal Consultation, which was completed as agreed upon. As such, regrettably, we are unable to offer a refundable amount beyond the terms outlined in the agreement.
  
  While we understand your perspective, we want to assure you that our decision is based on the terms mutually agreed upon and the completion of the services outlined. We remain committed to providing exceptional service and value to all our clients.
  
  If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're here to address any additional concerns you may have.
  
  Thank you for your understanding and continued support.
  
  Sincerely,

  Melody *******
  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

  Customer response

  05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  Finishline is an unprofessional and fraudulent company. They misrepresented themselves and treated me badly verbally and professionally.  I never expected any money from them I will not give up in showing BBB and the world they are thieves.  And I wish for the BBB to keep record of this fact. I would very much like to leave a review against FL business practices. I do not wish to be contacted by FL ever again.

  
  Regards, Robyn ******
  
  
   

  
  

  Business response

  05/17/2024

  Dear Robyn ******, Based on the BBB directive regarding our official response, please find our detailed reply below.

  Key Points to Consider When Responding:

  Review of Complaint and Responses: We have carefully read both the initial complaint and any further responses from the consumer.

  Structured Response: We have structured our answer to address each issue stated by the consumer.

  Factual and Courteous Response: All responses have been kept factual and courteous.

  Company Policy: This complaint pertains to our company policy.

  Please refer to the attached Service Agreement which outlines our consultation and associated fee.

  Documentation: We have included all necessary documentation for your reference, including the Service Agreement and Case Note of Consultation completion.

  Official Response: I have reviewed and addressed each complaint in the previous several responses. Based on the information provided, although the client disagrees, the account does not qualify for any monetary refund as per the Service Agreement, which outlines the consultation and the associated fee (Service Agreement attached/Case Note of Consultation completion). While the client may disagree, this does not constitute grounds for a refund.

  Thank you for your attention to this matter.

  Best regards,

  FinishLine Tax Solutions

  www.finishlinetaxsolutions.com

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was told by Tarik that I qualified for assistance and that I will get my *** bill decrease by 50%. I paid $1500 for the service to then have Kirk tell me 2 weeks later I don’t qualify and I don’t get a refund. I was told a lie to get money.

  Business response

  02/15/2024

  
  Subject: Response to BBB Case ********* - FinishLine Tax Solutions, LLC
  
  Dear ***** *****,
  
  Thank you for bringing your concerns to our attention regarding your experience with FinishLine Tax Solutions. We appreciate the opportunity to address the matter and provide clarification. Below is our official response.
  
  Refund Request Denied - Based on Service Agreement Section 8:
  As outlined in our Service Agreement, specifically in Section 8 - Cancellation of Agreement Refunds, if the Client terminates the Agreement more than four (4) days after the Effective Date, a cancellation notice must be submitted to FinishLine by either registered U.S. mail or email. In such a case, 50% of any payment(s) received for Services will be refunded and returned to the Client unless such Services have been completed by FinishLine, in which case no refund shall be due to the Client.
  
  Refunds, if any, shall not be payable until after both parties sign a cancellation agreement specifying the amount to be refunded. These refunds, if any, will be sent to the Client within twenty-one (21) business days following FinishLine's receipt of the signed cancellation agreement.
  
  In light of the terms specified in the Service Agreement, and after reviewing the attached case notes of services performed, we regret to inform you that your refund request is denied. Please note that FinishLine Tax Solutions is committed to finalizing resolution options, but such actions are contingent upon the Client's agreement.
  
  Section 10. Disclaimer of Any Guarantee:
  CLIENT EXPRESSLY ACKNOWLEDGES THAT FINISHLINE IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. CLIENT ALSO ACKNOWLEDGES THAT FINISHLINE CANNOT GUARANTEE A PARTICULAR OUTCOME RELATED TO THE SERVICES AND/OR THE ADDITIONAL SERVICES WHICH IT PROVIDES. ANY OUTCOME WILL BE CONTINGENT BOTH ON CLIENT’S ONGOING COMPLIANCE WITH *** OR STATE TAXING AUTHORITY REQUIREMENTS AND ON SECURING AN AGREEMENT WITH OR APPROVAL BY THE *** OR OTHER TAXING AUTHORITY. FINISHLINE MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE LENGTH OF TIME REQUIRED TO PERFORM THE SERVICES OR ADDITIONAL SERVICES RENDERED HEREUNDER.
  
  Section 11. Arbitration of Disputes:
  In the event of any controversy, claim, or dispute between the parties arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, such controversy, claim, or dispute shall be solely determined by binding arbitration in Harris County, Texas.
  
  If you have any further concerns or if there are additional details you would like to discuss, please feel free to contact us directly. We appreciate your understanding and cooperation in this matter. 
  Attachment: Service Agreement, Client Case Note - Welcome Call Email (Which encouraged client to review her contractual agreement).
  Sincerely,

  Melody *******
  
  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464| Email: operations@finishlinetaxsolutions.com
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  I don’t accept this because at no time did Tirek tell me I wouldn’t qualify for assistance. 2 weeks later Kirk told me I wasn’t qualified and did not tell me that I needed to request refund in writing until after 3 days Kirk called me back and tell me what I am supposed to do. This delay was a tactic for forfeit and this is abuse of customer client privilege. 
  
   
  

  Business response

  12/19/2024

  Dear ***** *****,
  Thank you for sharing your concerns regarding your experience with Finish Line Tax Solutions. We appreciate the opportunity to address your complaint and provide clarification on the services rendered and the terms of your agreement with us.
  Upon reviewing your case, we understand your frustration with the outcome and sincerely regret any misunderstanding regarding the services we provide. However, it is important to note that our Service Agreement explicitly outlines the terms related to refunds and the scope of our services.
  Refund Policy and Service Agreement Terms:
  Our Service Agreement explains that any cancellation requests must be submitted in writing via registered U.S. mail or email. Refund eligibility is contingent on the timing of the cancellation and the completion of services. Specifically, if services have been fully performed, a refund is not applicable. This policy ensures clarity and fairness for both parties and was outlined in the agreement you signed upon initiating services with us.
  Disclaimer on Outcomes:
  As stated in the agreement, we cannot guarantee specific results, such as a particular percentage reduction in your tax liability. Outcomes are determined based on *** guidelines, your financial circumstances, and compliance with tax authority requirements. While we strive to provide the best possible resolution, we are bound by these external factors.
  We acknowledge that you were informed early in the process about your eligibility for certain resolution programs. These determinations are made after a thorough review of your financial situation and may not always align with initial expectations. We apologize if this caused any frustration or confusion.
  Commitment to Transparency:
  We take pride in maintaining clear communication with our clients and ensuring that all terms and expectations are understood. Our Welcome Call encouraged a review of the Service Agreement to ensure mutual understanding of the scope of work.
  We appreciate your understanding of the terms outlined in the agreement and remain committed to assisting you within the parameters of the services provided. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly.
  Sincerely,
  Jared ****
  Finish Line Tax Solutions
  

  
  

  Customer response

  12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  What they can do is refund me the money that they obtained through deception articulations which can be summed up as theft 
  
  Regards,
  
  
   
  

  Business response

  12/23/2024

  Dear Ms. ******
  
  Thank you for sharing your additional feedback. We value the opportunity to address your concerns and ensure clarity regarding your case with FinishLine Tax Solutions.
  
  We understand that you feel dissatisfied with the outcome of your case. However, it is important to reiterate that all services outlined in your Service Agreement were rendered in full. Our team conducted a thorough review of your tax situation, completed the necessary consultations, and took steps toward resolution based on the information you provided.
  
  Regarding your request for a refund, we must respectfully reiterate that, as per the terms of the Service Agreement you signed, refunds are not applicable once services have been completed. These terms were clearly outlined and agreed upon at the outset of our engagement.
  
  We take claims of deception seriously, and we want to assure you that at no point was there any intent to mislead. Our team works diligently to provide transparent communication and set realistic expectations regarding tax resolutions. Unfortunately, outcomes such as reductions in tax liabilities are ultimately determined by the *** and are contingent on factors beyond our control.
  
  If you have any additional concerns or require further clarification, please do not hesitate to contact us directly. We remain committed to addressing your questions and ensuring all aspects of your case are understood.
  
  Sincerely,
  Jared **** 
  FinishLine Tax Solutions

  Customer response

  12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  I believe in my heart that this company defrauded me for the monies they received and i am highly disappointed that they are not being held accountable by the BBB. I want this complaint to remain highly unsatisfied consumer review page and want all prospective consumer partners to run far this "mess" of a company and  that they should be closed permanently so they are not able to defraud hard working Americans out of their hard earned money.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would like a refund of my 800$ that I paid finishline tax solutions to assist me with my federal taxes because they lied and said I was good per Mr. Kenneth ***** and now because of that I have too pay more because of penalties and interest.

  Business response

  02/15/2024

  
  Subject: Official Response to BBB Case #******** - FinishLine Tax Solutions, LLC
  
  Dear Paula ********,
  
  Thank you for reaching out to FinishLine Tax Solutions. Below is our official response to BBB Case #********:
  
  Response:
  It's crucial to acknowledge that our engagement was based on a service agreement explained in detail. The agreement explicitly outlines our commitment to negotiating a plan within the IRS/State guidelines, taking into consideration your ability to pay without causing undue hardship.
  
  While you qualify for our services, the resolution of a tax debt is determined by your ability or lack thereof to pay based on the IRS calculations. Despite any disagreement with the options provided, the services were performed as agreed upon and client agreed to an Installment Agreement with the IRS to resolve their tax debt. All services have been completed and provided to you. As such, no refund options are available.
  
  We understand the challenges associated with tax matters and remain committed to assisting you in navigating through them. 

  Thank you for bringing this matter to our attention, and we appreciate your understanding.
  Sincerely,

  Melody *******
  
  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464| Email: operations@finishlinetaxsolutions.com
  Company website: www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Finishline Tax Solutions to get help with not being garnished by the IRS. I spoke with a Representative named Steffany Jackson she said that she could help me and sent me a set of documents and charged me $249.00 for the service! This transaction occurred on 1/5/24 she put the wrong state of my residence on the Legal documents, I tried to contact her by phone and Email for 3 days in a row with no response! I feel like I've been scammed I just want my $249.00 returned back to me

  Business response

  01/16/2024

  Dear Ms. *****,
  
  Your concerns are important to us, and we are committed to swift resolution. I have reviewed your new account with FinishLine Tax Solutions, (BBB Case #********), we acknowledge your dissatisfaction and will be issuing a refund without delay. We value your feedback and appreciate your patience as we work to rectify the situation.
  
  If you have any further questions or if there's anything else we can assist you with, please do not hesitate to contact us.

  Sincerely,

  Melody *******

  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464| Email: melody@finishlinetaxsolutions.com
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054
  
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My concern is the inconsistent and lack of communication/timely follow-up. Also, whenever you call there is always someone deflecting your concerns as if they can assist you. You can't escalate your concerns accordingly. There is no accountability with matters. And IRS deadlines are never met. Additionally, I've asked to be provided a copy of info presented to IRS and never received a response after numerous emails and phone calls. Lack of professionalism and too many barriers that hinder progress unnecessarily. I've also experienced more accounts compromised/scammed since my interactions with this company.

  Business response

  01/16/2024

  Dear Ms. ********,
  
  I hope this message finds you well. I appreciate the opportunity to address your concerns, and I apologize for any inconvenience you've experienced. Your feedback is crucial to us, and we take your concerns seriously.
  
  I understand that you have raised several issues regarding communication, timely follow-up, and the handling of concerns when contacting our team. I want to assure you that we are committed to providing a high level of service, and I sincerely apologize for any lapses in communication and the challenges you've faced.

  Your assigned representative will reach out to you today to discuss your concerns further. We value your business and are dedicated to addressing your concerns to your satisfaction.
  
  Thank you for bringing this to our attention, and I look forward to the opportunity to regain your trust.
  
  Best regards,
  
  Melody *******

  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464| Email: melody@finishlinetaxsolutions.com
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054
  
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My first contact with Finishline was in June of 2023. I contacted them to resolve tax issues with my state DOR and the IRS. I was told that the first step was to complete the returns with one of their professionals and then discuss a resolution. During that time, there was to be a hold filed with the state and the IRS to ensure we had time. $3300 was paid, the taxes were completed, but only the standard deduction and I was told the analyst would decide whether to itemize. After that, the person that I was dealing with stopped returning my calls and did not respond to emails. Money was being taken by the state from our checks and bank accounts. Everyone that answered the phone said that the person (Jeff *********) would respond. He never did. Steffany ******* finally replied in October and arrangements were made. More money was needed "now that they had the discovery" situation. More money was paid and then Steffany stopped returning my calls. Twice burned. Eric ******** then finally replied and promised satisfaction. I told him that we had hired another Accountant and their services were no longer needed. I requested a refund. He said he could fix things. I told him that I would need them to guarantee me that I was paid in full. I told him that he had 2 days to get the approval because the other company was putting their charges through. He replied a week later and I told him it was too late. I want a full refund. He required a email to "billing@finishinetaxsolutions.com" cancelling services after submitting the same directly to him. No response from that point.

  Business response

  01/16/2024

  
  Subject: Response to BBB Complaint - Case #******** (Erik ************)
  
  Dear Mr. ************,
  
  I appreciate your patience as we address your concerns and provide clarity on the matters raised. Your feedback is important to us, and I want to assure you that we are committed to resolving this situation to your satisfaction.
  
  Based on our recent discussions and the details outlined in your complaint:
  
  Disputed Amount and Service Agreements:
  We have reviewed the service agreements and understand the discrepancy in the disputed amount. As discussed on 01/11/2024, I have initiated the refund process for the accurate and refundable amount of $2,038.96. The signature page for the release of funds has been emailed to you.

  Cancellation Request and Chargeback:
  You were notified about the assessment of your cancellation request on December 18, 2023. Unfortunately, before the completion of the account review, a chargeback was initiated on December 24, 2023, resulting in a temporary hold on your account. I also inform you that as of January 5, 2024, FinishLine Tax Solutions successfully resolved and won the chargeback. However, due to the cancellation request, these are the funds to which (you) the client is entitled to receive.

  Refund Discussion and Verbiage Concerns:
  On January 11, 2024 - We have thoroughly discussed your request for a refund, and I have clarified the verbiage in the signature page. January 12, 2024 - The refundable amount of $2,038.96 is accurate and PENDING your signature for release. I also understand your concerns about the verbiage, and I want to assure you that it aligns with our service agreements.
  

  Additional Issues Under Review:
  I acknowledge that there are other issues under review, beyond my scope of service and your request has been escalated for review. While I cannot guarantee additional refunds at this time, rest assured that each aspect is being carefully considered.

  I appreciate your understanding throughout this process, and I am committed to maintaining open communication. If there are further questions or concerns, please feel free to reach out. We value your business and are dedicated to addressing your concerns promptly.
  
  Thank you for bringing this matter to our attention.
  
  Best regards,

  Melody *******,

  FinishLine Tax Solutions - Resolutions Team
  Fax: (281) 652 -5505 | Tel: (855) 829-5464| Email: melody@finishlinetaxsolutions.com
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054
  
  

  Customer response

  01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  TO THE REPRESENTATIVE. 
  
  Melody,
  
  I have shown a great deal of patience. The disputed amount will now go up to include damages caused by your neglect. 
  
  Your attempt to gloat over the bank allowing the chargeback is also not appreciated as I had previously mentioned I did not pursue the matter with the bank when you stated that you would refund the $2,038.96.  You received that money back due as I acquiesced to move the process along for the refund.
  
  Unfortunately, you have used language in your refund that would give you access to not only put money into my account but to take it back out.
  
  The verbal agreement was that you would refund my credit card.  Why would you then need access to my bank. 
  
  I will be pursuing this matter in WI Small Claims Court if I don’t receive a revised document addressing the proper method of refund. 
  
  In addition, I will be pursuing the original amount of $3,300 that was required of me to produce my tax returns for the years in question.  
  
  The taxes were to be done by your team and then gone over with me by an Analyst.  
  
  THIS DID NOT HAPPEN. I could not even garner a response from anyone in your office for 3 months.
  
  The returns were done with standard deductions and could have been obtained from HR Block for a small percentage of that charge.  I never would have agreed had I known there would be no analysis and those were final.   No more deductions were sought. 
  
  In the least, the $300 of the $3300 that you earmarked for “Analysis” should be returned.
  
  You are marketed as a solution for Tax issues with the IRS and state DORs, but the 3 separate times that I was abandoned by your team for long periods of time has only exacerbated the issues.   The charges upon charges that once you have paid in, you feel like you need to just take the abuse in order the get it all over with, but your continued disappearances have resolved nothing in a matter that should have been treated as TIME SENSITIVE. 
  
  During the whole process, the State DOR was still pulling money that we could not spare from accounts and payroll checks.  
  
  
  With great aggravation,
  
  Erik ************
  
  
  
  
  
  
  

   

  
  

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ok I called finish line tax solutions to help with tax depth from 2022. I provided all my information to them at the consultation. They told me without a doubt they could negotiate my debt down to a fraction of what I owe. After that initial consultation and the first payment I never heard from that individual again. I sent Multiple emails too. Finally another person calls with a compromise that wasn’t e even close to what they said

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I PAID FINISHLINE TAX SOLUTIONS $1900 TO TAKE CARE OF A TAX DEBT I HAVE WITH THE *** ********* *** ****** I WAS PAYING $180 PER MONTH TO ** *** UNTIL I FOUND A COMPANY TO ASSIST WITH FILING A OFFER AND COMPROMISE. AFTER GETTING IN TOUCH WITH FINISHLINE TAX SOLUTIONS I WAS TO I DID’NT HAVE TO PAY THE $180 P/M ONCE FINISHLINE TAX SOULTIONS CONTACTED ** ***. WHICH MEANS I STOP ALL PAYMENTS TO ** ***. NOW THE ** *** IS GARNISHING THE CHECK. I CALLED ** *** TO SEE IF FINISHLINE TAX SOLUTIONS HAD MADE ANY CONTACT WITH THEM TO BEGIN THE OFFER AND COMPROMISE AND WAS TOLD THEY HAVE NOT GOTTEN ANY SUCH CALL NOR REQUEST. I WOULD LIKE A FULL REFUND.

  Business response

  08/21/2023

  Response to BBB Complaint - Case #********
  Dear Mr. *** *******
  I would like to address the concerns you've raised in your BBB complaint regarding your experience with our services. Your satisfaction is of the utmost importance to us, and I sincerely apologize for any inconvenience you may have encountered.
  I understand that you engaged our services with the expectation that we would handle your tax debt matter with the ********** ********* *** ***** (** ***). I appreciate your patience and willingness to work with us on this issue. After a thorough review of your case, here's the summary of the steps that have been taken:
  Consultation with ** ***: Our team-initiated contact with the ** *** on March 28, 2023, and conducted a conference call with you and the state. This is a standard procedure to explore the collections activity, tax filings, and possibility of settling your tax debt for a reduced amount.
  Compliance Matter: In the course of our communications with the ** ***, it became apparent that specific tax returns must be finalized before advancing with any resolution options. These outstanding tax years pertain to 2020, 2021, and 2022. As per our discussions, you confirmed your intention to proceed with the preparation of these tax returns. To facilitate progress, we temporarily placed your account on hold, awaiting confirmation of the tax filings. Regrettably, we have yet to receive a follow-up or phone call to proceed with this crucial step.
  Refund Eligibility: Given the circumstances, we will be calculating the eligible refund amount based on the services no longer needed. This refund will be minus the consultation fee and cancellation fees. An email containing the details of your refund will be sent to you shortly.
  Mr. ******, I want to assure you that we are committed to resolving this matter in a fair and timely manner. We value your trust in FinishLine Tax Solutions and regret any frustration you've experienced during this process. Our team will continue to work diligently to finalize the necessary steps and keep you informed at every stage.
  If you have any additional questions or concerns, please don't hesitate to reach out to me directly at ******************************** or by phone at (855-829-5464).
  Thank you for allowing us the opportunity to address your concerns, and we appreciate your patience as we work to resolve this matter to your satisfaction.
  Sincerely,

  
  Melody J******

  FinishLine Tax Solutions

   

  Business response

  09/20/2023

  Dear Mr. *** *******
  
  I hope this message finds you well. I want to begin by expressing my sincere apologies for any inconvenience you have experienced in this matter. I understand your concerns and frustration regarding the refundable amount for the resolutions service.
  
  I would like to clarify that the refundable amount of $1,200.00 was offered in accordance with our service agreement, and it is not negotiable. Our commitment to helping clients resolve their tax debt is contingent upon their active participation in the process, as outlined in the signed Service Agreement.
  
  I have attached the account's activity notes, which are timestamped to provide a record of all activity related to your account. It is important to note that when a client has a compliance issue, and our services do not include tax preparation, we rely on the client's assistance in resolving these matters. Regrettably, no communication was received from our office between March 29, 2023, and your recent request.
  
  The refundable amount of $1,200.00 remains available, and I am willing to reactivate the signature form for your convenience. However, I must emphasize that, based on our agreement, no other options are available in this regard.
  
  Please let me know how you would like to proceed, and I will do my utmost to assist you in resolving this matter to your satisfaction.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Melody J******

  FINISHLINE TAX SOLUTIONS

  Fax: (281) 652 -5505 | Tel: (855) 829-5464 | x105 | Email:  melody@finishlinetaxsolutions.com
  Company website:  www.finishlinetaxsolutions.com
  2646 S Loop W, Suite #660, Houston, Texas 77054
  
  
  
  
  

  
  

  Customer response

  10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  I would like thank you for all of your assistance regarding this matter. I am satisfied with the work, input and efforts of the BBB and the complaints' outcome.
  
  
  Thank you very much
  
  *** ***** ******* ***
  
  

  
  

  
   
  

• Initial Complaint

  02/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I have been working with Finishline tax solutions that last 2 years in attempts to assist with 2019 and 2020 back taxes owed (combined 11,000). I signed a contract with Bo *****, and he said that the lawyers would be able to assist me. I asked him if this company was a scam and Bo reassured me that my case would be resolved due to the loss of my teaching career (24 years) due to major health problems, divorce, and financial hardship. Finishline tax solutions had me set up automatic payments ($200/month). Unfortunately I had surgery and was in and out of the hospital for colon cancer. I thought Finishline was handling my case because of the monthly payments drafted from my checking account. I was approved for disability after 4 years and was devastated when I found out that the IRS added penalties and a tax lien was instated. I rent an apartment with my son (18) and daughter (20). I have been communicating with multiple individuals from Finishline and the IRS. I have attached emails, documents that I have sent them on several occasions. Finishline is not telling me that they will not apply any of the money paid to them, and can no longer assist me. I have paid them over 5,000$ Any suggestions? I can’t afford to hire another lawyer. Cindy ******* **********

  Business response

  02/22/2023

  Dear Mrs. *******,

  Thank you for contacting us regarding your BBB complaint. The IRS may add penalties and interest to the balance of a taxpayer's debt, and they have the right to file a tax lien against a taxpayer's property or assets as a form of enforced collection. When a taxpayer settles their debt with the IRS through an offer in compromise, the penalties or interest associated with the debt must be taken into account as part of the proposed settlement amount. However, a tax lien is not necessarily released when a taxpayer accepts an offer in compromise. The IRS may continue to maintain a lien against the taxpayer's assets in order to secure future payment of taxes, but it would not be actively enforced against the taxpayer. Given the facts outlined in your complaint, you appear to be a good candidate for an offer in compromise. However, complications can arise when a taxpayer decides to handle their own business with the IRS instead of allowing a professional representative to do so. This may have been the case here, as the IRS has closed our request due to not receiving the documentation you stated was sent directly by you. Please reach out to our office again at your earliest convenience so that we can discuss the options available to you. Thank you in advance. Thank you for contacting us regarding your BBB complaint. The IRS may add penalties and interest to the balance of a taxpayer's debt, and they have the right to file a tax lien against a taxpayer's property or assets as a form of enforced collection. When a taxpayer settles their debt with the IRS through an offer in compromise, the penalties or interest associated with the debt must be taken into account as part of the proposed settlement amount. However, a tax lien is not necessarily released when a taxpayer accepts an offer in compromise. The IRS may continue to maintain a lien against the taxpayer's assets in order to secure future payment of taxes, but it would not be actively enforced against the taxpayer. Given the facts outlined in your complaint, you appear to be a good candidate for an offer in compromise. However, complications can arise when a taxpayer decides to handle their own business with the IRS instead of allowing a professional representative to do so. This may have been the case here, as the IRS has closed our request due to not receiving the documentation you stated was sent directly by you. Please reach out to our office again at your earliest convenience so that we can discuss the options available to you. Thank you in advance.

  Respectfully,

  Melody *******

  FinishLine Tax Solutions

  Customer response

  03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   Thank you for your assistance. I have spoken to so many different individuals and sent all documentation requested to Finishline Line Solutions. I have also tried to resolve the issues with several different irs agents. The problem is…it’s always someone different, and the information they ask me to send to them is always rejected because the agents that know my situation, never get the Offer in Compromise. I want the money I paid the lawyers at Finishline to reimburse the money paid to them, by me, applied to my back taxes. I have no idea how to resolve this, help! 
  

  Business response

  03/17/2023

  Dear Cindy *******,

  We understand your frustration in trying to resolve your tax issues with the IRS. We sympathize with your situation and are committed to helping you in any way we can. FLTS can assist you in resolving your tax debt, but for the best possible outcome you must work with our representative and allow us to perform the work and communicate with the IRS on your behalf. Unfortunately, your account is not eligible for a refund based on us satisfying our contractual agreement. Although, we cannot guarantee an accepted offer from the IRS. What we can guarantee is that we will do our best to resolve your tax debt by the best possible option based on your ability or lack of ability to pay the debt. To ensure that you are satisfied as our client, we are willing to explore other settlement options, and if you are a good candidate for an offer, we can possibly reconsider submitting a new offer. If you would like to proceed forward, please contact me directly to discuss.

  Respectfully,

  Melody *******

  FinishLine Tax Solutions

  Customer response

  03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    I received an email from another lawyer from Finishline Tax Solutions, Melanie, I have been trying to contact her all day. 
  

  Business response

  04/03/2023

  Dear Cindy *******,

  Thank you for reaching out to us. As your tax service provider, we understand that you may need some guidance regarding your tax situation. We are here to help and explore other settlement options that may be available to you.

  We want to ensure that you receive the best possible outcome for your tax situation, and we are willing to work with you to find a solution that meets your needs.

  To follow up with you, I have assigned Ms. Loretta ********, one of our experienced tax professionals, to assist you. She will be in touch with you shortly to discuss your situation and explore possible settlement options.

  Thank you for choosing our services. We look forward to assisting you.

  Best regards,

  Melody ******* | Resolution Department

  Customer response

  01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   I still can’t believe that I was contacted by Bo ***** with Finishline Tax services over 3 years ago, making monthly payments to this law firm, to no avail. I received another notice last week that nothing has been resolved. 
  
  Please advise. I do not want to complete another offer in compromise. I want all the money I have paid to your company applied to my IRS account balances. I struggled to pay these back taxes because I was awaiting approval for disability (took 4 years), Covid hit, medical expenses, etc. We are both career long educators for the Aiken County School District (my husband just retired after 39 years, I made it to 25 before my health issues). 
  
  Sincerely,
  
  Cindy and Patrick *******
  8**********5
  

  
  

  
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted ******* *** ********* to try and get help with my tax debt. They referred me to their partner which was FinishLinetaxsolution where I ended up discussing my tax problem. I went through questionnaires with Lou B******* of the company where he told me he could help. That was in March of 2022. He explained that the whole process would take 3-6 months and that I would get a resolution specialist to call once the *** is ready to resolve. I went on a payment through the documents that was signed and proved that I couldn’t pay my taxes at that moment in March because I was the only one working and actually just got hired at *** ****. The total payment that I would pay in the program is $2700.00 dollars to begin resolution. I ended up paying bi weekly payments to the company 3/26/22 and my last payment was 8/27/22 which you make it the 5 month mark for resolution. I called the company after my final payment to check the next step which from my understanding should had been resolution but got not response. September I contacted the company again to try and get information and still go not response. I actually had a rep send me a email and it showed they talk to *** back in April but was sent to me by agent Christian J****** on 9/27/22. The resolution process was suppose to had been started and I should have got a call in September concerning it. In October of 2022 my wife ******** ***** actually found employment which change out finances for our family, but November which is way past the resolution period a rep named Icey S*** called on 11/17/22 to go through the resolution step. I went through all the questions and because my wife got employment she stated that the only thing they could do was prob make an arrangement with the *** to pay the debt. I signed with the ******* resolve my debt and because they waited to contact me past the time frame they set to handle my case now I only have 1 option. I could have set my own payment plan with ***. I would like refund.

  Business response

  12/17/2022

  Dear Mr. *****,
  Thank you for discussing your account with me this evening. I will process your request immediately. Please expect to receive an email from me shortly, and if you have any additional questions or concerns, please do not hesitate to contact me directly.

  Respectfully yours,

  Melody J****** | Resolution Department
  
  
  Fax: (281) 652 -5505 | Tel: (855) 829-5464 | x105 | Email:  melody@finishlinetaxsolutions.com
  ******* ********  ****************************** **** * **** ** ***** ***** ******** ***** *****

  Customer response

  12/18/2022

  Better Business Bureau:
  
  This letter is to inform you that FinishLine Tax Solutions, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/16/2022 and assigned ID ********. A refund was given with penalties added.
  
  Regards,
  

  ****** *****

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩