Business Profile
Hospital Supplies
McKesson CorporationHeadquarters
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Complaint Details
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Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My ** gave me a 30 day prescription for Veozah on 6/2024. I got 2 refills after that, July and August each refill being for 30 days with a $40.00 dollar copay. On 9/24/24 I went to pick up my 30 day refill, and the cost was $528.00? I asked the pharmacist if it went through my insurance, he said yes, it was denied, and this is the amount. I did not purchase the medicine. I went home and called the insurance company. The insurance company connected me to CVS caremark. I spoke with a *** named ******. She explained that I needed to purchase a 90 day supply of ******. She explained the price for a 90 day supply, and I explained I could not afford 3 months. She kindly sent me a coupon in my email and told me to show it to the pharmacist. I did. I also called my **. for a 90 day fill because of CVS caremark requesting a 90 day. After I hung up with ****** I saw a letter from care pharmacy telling me I needed to purchase a 90 day fill. I could not get a 30 day. I returned to the pharmacy he tried both ways the 30 and 90 day fill and the coupon did not work. The pharmacist called ********* support they told (*****) the pharmacist to try it both ways, it did not work on the 30 day, only on the 90. The *** told the pharmacist to have me purchase the 90 day fill and send in a paper rebate. I received a letter denying the rebate because it was not a 30 day fill. I called and messjalena said, it was denied because it was to early to refill. That is not what the letter says? The Id- number on the rebate letter with no heading is, **********. The letter I received was on 10/15/2024 about the denial rebate. I checked with the insurance company and the pharmacy, both stated to me that it was not submitted early. When I called the support phone number to get their address, I needed the information to file a complaint. The representative said " Oh here is the BBB's number". Their denial letter states 30 days and it they sent a letter which confused the system Thank you ******Customer response
10/26/2024
Hi thank you in advance for allowing me to check my complaint. The denial letter does not state that the rebate was denied because of the insurance policy of being too early. It states not a 30 day refill! This company gave me three different verbal reasons each time I called on the phone why my rebate was denied and a different one in writing, so they do not have to pay me what is owed. If it looks like a duck, and quacks like a duck. Then it's a duck. Thank you ****** BoulayInitial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My bank sent a check with tracking to Mckesson. The check was sent out on March 27, via tracking. Mckesson recieved the check in ********, ** on April 2-again, proven with tracking by the bank. The DUE DATE for this invoice was 4-18-24. Mckesson received my check 16 DAYS prior to the invoice due date. Mckesson chose not to cash and apply my check until the middle of May, prompting them to continue to send me an invoice for a late fee. I am not paying a late fee, when my check was received (via tracking) on April 2....16 days prior to the due date. I have sent numerous emails to anjali, who has not resolved anything. I also spoke with ******* on the phone who states the company does not do any write offs for late fees, even though my payment was not late.Initial Complaint
04/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
McKesson is engaging in targeted anti-competitive behavior, refusing to sell products to companies that have any overlap with in customer base. They are using their market size to crowd out smaller players in the field, not allowing access to crucial medicines for patients in their self-serving hope of increasing their market share. Specifically, they have cut off our account (Clinigen) from ordering product, without any justification or rationale. I had a conversation with a former head of their clinical supply group who went on record saying they were cutting out any competitors.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been doing infusions with McKesson infusion from my Dr's ****** for over 10 years. Each and every single bill over that time has been paid with insurance or support insurance with no out of pocket expense. I get a random bill in the mail for $1,700 for an infusion way back from September of 2022. All the bills leading up to that month were covered for years and the bills after that month were covered so there is obviously a billing mistake but I cannot get anyone at McKesson to look into it. I kept getting told at the ************ number that someone will call me back. The original customer srvc reps will just say its a legitimate bill but they have no information or any help. Its obvious someone forgot to include billing to the infusion assistance group for that month but I cannot get any help. We always made a point at each infusion to confirm their would be no cost before performing the infusion so this is very alarming, but more so because no one seems to want to help or figure it out and despite 10+ years of infusion with no out of pocket cost, this one month there is an issue and no one seems to know what to do at McKesson. Hoping someone sees this before this escalates to a much larger issue for myself. McKesson please help, that one month almost 2 years ago appears to be a billing error?Customer response
02/13/2024
****** with McKesson reimbursement group reached out to me 2.13.24 and was very nice and gracious and apologized no one got back with me on this but assured me its now being taken care of. I appreciate them being responsive albeit a few months later but they assured they would look into the communication break down and get that fixed as well. So this has been handled to my liking.Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been working with McKesson for approximately 2 years to receive a very large credit (hundreds of thousands) on our account that is now dormant. I have provided a spreadsheet on multiple occasions to help them reconcile their bookkeeping. They continue to tell me that they cannot reconcile on their behalf. It is not our job to reconcile their accounts. I have supplied them with adequate information for them to refund the monies and yet they continue to hold them. I have provided them with all the information needed and they have threatened these monies will be at risk of escheatment by the state. I would like this transaction to be completed and refunded. Customer #**************Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased specialty medications from this company in March and April. I was invoiced, and paid the invoice. In June, the company informed me that they had discovered that the contract I had with them had expired and they could not honor the discounts under the contract. They sent me a new invoice with a higher amount in June, for medications we had bought and used in March and April. While disputing this action, I paid the new invoice. I asked how they could change the price after we had received and used the product, and they blamed the manufacturer, Amgen, as the one not honoring the discounts. I contacted ***** directly and they said they had no problem honoring the discounts. I reached back to Cardinal but after months of calls and emails they finally refunded the originally paid invoice of $34,732.80 in early November. They are still holding on to the remaining $7,110.12 that ***** has confirmed was credited back to them on July 18, 2023.******** claims that they are investigating this matter but days and weeks have gone by and I've had to borrow money -with interest- to run my office. As a small business I need every ***** to survive and the actions of this company seem fraudulant to me but I don't know whom to turn to. What I would love to have is the return of my $7,110.12 plus interest and penalties, or at LEAST the return of my $7,110.12.Initial Complaint
01/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
my pharmacy ********** (acct# ******* purchased pharmaceutical product on 10/10/2023 and decided to return the product and initiated the return on 11/3/2023 ticket #****** which should have been picked up and credit should have been processed before payment was due 11/15/2023 . instead they debited my business acct for $384K , they delayed pick up and took in 2 parts and as of now refund was not issued . we have contacted several times about this matter and failed to receive proper response till yesterday from *********************** Inventory Supervisor, Clermont MPB-Specialty | t ************ | m ************ | *************************************** who said refund will be issues ASAP and again no response and no refund was issued . this has cause my business tremendous financial stress...we request this be resolved asap .Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Mckesson owes me an amount of $11,067.28 as of May 2023. They have faxed me the invoice several times acknowledging this amount but never proceed with payment. I have emailed them multiple times, to multiple people, but never get any responses and result.Initial Complaint
12/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I called to ascertain the expiration date of my copay assistance card. I was transferred to 3 different people, the last of which was named *********. My request was clear: when will the card expire, and how long before or after expiration do I need to contact them to renew? ********* would not/could not provide an expiration date. When I inquired further, she repeatedly asked me if there was anything else she could help me with (still not providing expiration date). After asking me this 3 or 4 times, I told her yes, you can put me in touch with someone who can provide me with this information. With this, she sighed and hung up the phone on me. I still have no information when my card will expire (its not indicated on said card). ********* failed to look further into my request and hanging up the phone on me was wholly unprofessional.Initial Complaint
11/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Mckesson has refused to refund my account ( not account credit) for unauthorized credit card charges, and shipping my replacement items. I have spoke to numerous customer service reps including ********************* and *************************. The last being ************************* who advised me a supervisor would be reaching out to me. I have sent countless emails with no response. I need my items that were replaced sent to my business and I need a refund for the 2 new items Mckesson charged my account for.
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Contact Information
Customer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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