Towing Company
Leon's Wrecker & RecoveryThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Towing Company.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Leons Towing is preying on people, going late through ********** apartment complex to tow vehicles, son got brand new car late at night and within 6 hours the car was towed from the apartment complex- this is organized crime between the two and police need to investigate this; as this is a scam-Business response
01/16/2025
The tow was lawful under Texas regulation.Customer response
01/16/2025
Complaint: 22818596
I am rejecting this response because: The tow should of not been done so *****, anyone could see the temp tag on the truck dated 1/15/25- and given at least until the next day to get the decal from the apartment - as the truck was there for 5 hours only - I understand the policy but his situation was a bit different than the normal- given he is in the military and had to be disciplined for being late today to get the truck from the lot and I just feel some empathy could of been given for his situation - vs the others!
Regards,
** ******Business response
01/16/2025
your son is a grown man, as a grown man, he signed a lease with the apartment complex when he moved in. in the parking addendum that he signed, he was made aware that any vehicle on the property at ********** apartments would require a parking permit or parking pass. he was also given a visitors pass at the time that he moved in that expires at the end of his lease, he could have used this temporary permit to place in his truck to prevent the towing of his vehicle OR he could have simply parked on the side of the public road way of ***************. there are usually about ***** vehicles parked on the side of the street as they do NOT have a parking permit.
at the time that he made a decision to purchase a NEW vehicle, did he have a parking sticker on his OLD vehicle? I find it odd that if his old vehicle had a parking permit, why wouldnt he think to have one ready for his new vehicle.
did he buy the vehicle on a whim? just drove by the lot and decided that he was gonna take it home that day??? id guess not...if i was a betting man, which i am, i would bet that he had a 2-3 day though process to buy the new vehicle. if it didnt enter his head that he needed to get a NEW pass for his NEW car, then one of the FIVE (5) tow signs that state in english....RESIDENT PERMIT PARKING ONLY.......i think that means he needs a sticker.....
toodles
Customer response
01/16/2025
Complaint: 22818596
I am rejecting this response because:Yes he did buy the truck on a whim because he does not have time like that to look around for days on end, due to his current situation in the military and current car issues, his has been in the shop multiple times- and couldnt risk it breaking down again, therefore it was a 1 day unplanned purchase- which unfortunately he could not help - he couldnt remove his current parking decal off his car because it is still parked in the apartment complex parking lot - and still has this car, so I guess the whole situation is disturbing; I just do not feel like this situation deserved that, others who park w/o decal illegally is different and I am not saying that someone should not be towed for breaking the policy, but this was a lot different of a situation *
Regards,
** ******Initial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My tow was towed from my apartment complex stating that it was in two parking spots, when I asked for proof they would not show me, I parked right in the same spot I always do, the parking spots in my apartment complex are not painted correctly I just park where the yellow cement is in a straight line allowing everyone next me to still parkInitial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle was a little from apartment complex and a visitor's area designated area there is no visibility No Light No signage of a No Parking Zone there is however a No Parking painted on the driveway but it is faded videos and pictures police and inquired and none of them are able to help I called the towing company stating that my car was illegally towed and he turned around and told me to stop harassing his employees and telling him to stop calling they establishment and I would need to pay for my vehicle to be returnedInitial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Leons towing company took a ***** 6 from **** ****** Dr and when we called about the car we was told yeah we got it and you got got and he proceeded to hang up the phone in his face before telling him where he could go and get the car from or how much it would cost and we called again and asked if he had to place a warning say that it wasnt a parking spot he said it doesnt matter and laughed and told us to pay him $400 for the car backBusiness response
12/26/2023
THE COMPLAIENTS PHOTOS SHOW THE **** THEY WERE PARKED WHIC IS NOT A PARKING SPACE ENCLOSED BY TWO SOLID YELLOW LINES. NO REFUND WILL BE GIVEN.Customer response
12/27/2023
Complaint: 21051933
I am rejecting this response because: we were told that it was towed because of the parking space and when we paid to get it out which was the next day after I made the complain they told us it was because to sticker that why they took it cause they were supposed to give a warning but because we have no sticker they took the car and the sticker is in the window and was in the window when we went pick it up we asked so why do we still need to pay if it was yall mistake they said we have to cause its already there and then the sticker has cleared indication that it was pulled up and put back and yes his right side front door doesnt lock useless we do it by hand so we understand how they would have gotten in the car they also said we were double parked so they took it cause no sticker instead of given us a warning and our landlord contacted they and told they they was supposed to give us a warning so Im sure they haves talked about where the car was before and yes the line is very faded but you can see it if you was like here and on the other said in the same spot it is lines going through the same spot by the stairs the indicate its not a parking spot and that wa the same thing our landlord told them and we know they were in the car because some of our things are missing and we had a whole big bag of snacks and they ate them all and left the trash
Regards,
*************************Initial Complaint
03/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
March 12 11:30pm-12am my vehicle was towed from a apt complex in which i was ONLY visiting from that time. I was parked in the extra car visitor section so no i did not have a residence sticker. I visited my ***** for about 1 hour and a half then i leave walking to where my vehicle was parked seeing it was gone. I call 911 to report it in which they referred me to calling this company because it showed i was towed. ( LEONS WRECKER ) which is located in kileen texas off veterans memorial drive . I call and then they make me schedule a "appointment " a hour later to pick up my vehicle. I then get there which i asked why my vehicle was towed . I was told i didnt have a resident sticker and i proceed to tell him neither did any of the other vehicles in that section he says they were doing random patrols . The entire thing should not have happened this place needs to be looked into or shutdown even residents have had this happen to them . I asked what the charge is thinking it wont be much due to them only having my vehicle for maybe a hour or so but due to my "appt" it had to stay longer he then tells me my price is $331 for everything.Business response
03/14/2023
i need the year make and model of this vehicle to pull records. the last for of the vin number or the license plate would be great as wellInitial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Visited my senior citizen mother apartment complex due to my mom just having neck surgery. I wasnt parked at the complex an hour and my vehicle was towed. I park in the same spot everyday when I come to check on her. My told me this is where the rental office said you can park. Then when I called the company they were rude and hung up the phone on me 3 times. Once I paid the guy at the window states it wouldve been cheaper if I didnt get smart. Really when you tow someone vehicle, how calm would you be when you think your car is stolen.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.