Business Profile
Hotel Reservation
HotelsOne.com & Eurobookings.comHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/29/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was attempting to book a room at *********** (**************************************************************) directly through their site. After receiving a quote for a lower amount, I proceeded with providing my credit card information and was unknowingly redirected to the Hotels One site, and the final price charged was significantly more due to their "Mandatory fee", "Tax Recovery and Service fees" and "Sales Tax" (which appears to be charged twice.I have previously stayed at the Natchez and booked through their site direct, and everything was identical until the bait and switch at the end. This is outright fraud, and I would likely to rescind the transaction to book directly with the hotel.Initial Complaint
01/02/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/28/24 I booked a room at the ***************** for2/15/25. I thought the number I called was directly to the hotel, & the phone was answered Bowie House reservations. They told me they had only 1 room left for $2115.21, including *********** which I thought was very high but booked to be with friends. I also bought a refund protection plan for $206.23, which I was told would guarantee a refund if we cancelled. I later found out that there were equivalent rooms available at this hotel for $879, so I cancelled this room on 12/29/24. I then received a text that I would be refunded only $1480.65. I replied that I had purchased a refund protection plan, so I should be refunded for the total cost less the amount I paid for the plan. I never heard back from them.Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
HotelsOne.com appears to use deceptive business practices to lure customers and misrepresent their policies. Heres a summary of my recent experience:When searching online for the ***************** in ************, the first link that appeared was a HotelsOne.com webpage, though it initially looked like the official hotel site. This landing page used the hotel's photos, address, and even a local Indianapolis phone number, with no clear indication that I was on a HotelsOne.com site.Attempting to book online, I noticed that none of the hotel rates were refundable. To confirm the policy, I called the number listed *************). At no point during the call was it mentioned that I had reached HotelsOne.com. After selecting the option to make a new reservation, I spoke with someone named ***** (possibly a pseudonym), who assured me that by booking over the phone, my reservation would be refundablea significant factor in my decision.After making the reservation, I again confirmed with ***** that it would be refundable. However, when I received the confirmation email, it stated that the booking was non-refundable. Shocked, I immediately called back to address this discrepancy and requested to speak with *****. I was hung up on.I tried calling several more times, and each time, I was either hung up on or given inconsistent responses. When I asked if I was speaking to the *****************, the representative initially affirmed, saying, "Yes, this is reservations," but disconnected when I inquired further about my reservation. Another representative finally said I had reached Expedia and needed to be transferred to HotelsOne.com customer service. As you can see in the attached documents, there is no indication that this is HotelsOne.com. I was led to believe I was dealing directly with the *****************.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pretended to be hotel. Charged me for 3 or 4 reservations.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This happened on 6/21/24 for the amount of $260.16 when I checked in the hotel. When I arrived the clerk told me I had 2 reservations I told him that I only reserved 1 room then he said you have ********** and hotels one. I said only reserved with **********. He then only gave me one room and I called my bank about it and they were to investigate. Two months later my bank says that the charge was correct. I called hotels one that I never reserved with them and I called the hotel and verified only one room I received. But hotels one insist I did reserve and no refunds. I did not know that was reserved when I showed up to the hotel. I did not do it and I never have reserved on their website. My bank will not refund me because hotels one is saying I reserved it. I want my refund something needs to be done.Initial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On August 13, 2024 I went to the *************'s official homepage (**********************) to make a 3 night reservation. On the homepage there was a "Book Now" button in the upper right hand side of the webpage. I clicked on it and made my reservation. There was zero indication that I had entered a third-party booking service. All fonts, colors, and Hotel Concord logo had been cloned to match. There was no indication that I would be charged an additional $145 mandatory fee, or that the nightly room rate was inflated. It wasn't until the charge on my credit card went through the following day for $1,111.46 and I noticed that the vendor wasn't the Hotel, but "HotelsOne". I contacted "HotelsOne" via phone and was told that there was no refunds, or cancellations available. The Hotel Concord concierge said this had happened to other guests in the past and to contact their Operations Manager. I have emailed and spoken with them and they claim I must have booked through Expedia. While they have been very apologetic and kind, it doesn't seem like there is much the Hotel can do. As of August 30th, no funds have been recovered. My credit card won't refund the extra charges as they are lumped in with the legitimate hotel charge. I don't want anyone else to fall prey to this predatory billing practice.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 15, 2024, I made a `telephone reservation for *************, *****, **. I used the telephone number provided by the click-to-call feature on a website that was designed to deceive consumers they were calling the ************* directly. The Hotel Paisano address, branded name and deceptively similar logo were prominently featured on the webpage in a manner that implicitly misrepresented the website and click-to-call number as operated or sponsored by the hotel. In fact I was directed to a call center that I later discovered was operated by hotelsone.com. The call representative continued the deception and never identified the call center as hotelsone.com.I was told by the call rep my credit card number was needed to hold the room and it would not be charged. I was also told the cancellation policy was no cancellation charge if cancelled 48 hours before the check-in date.Soon thereafter I received an email message from my ********** informing me merchant "HOTEL ********** PAI", charged $1068.80 to my card. The merchant name was again devised to deceive me into believing it was being charged by the *************, not hotelsone.com. I then received an email from ***************************** with an invoice detailing the room and other various items totaling $1068.80. The invoice also contradicted the phone rep and said a 1 night. Room rate and taxes penalty would be charged for cancellations effective immediately. ALL OF THE CREDIT CARD CHARGES WERE MADE WITHOUT MY EXPLICIT KNOWLEDGE OR CONSENT!Hotelsone.com went to extraordinary lengths to misrepresent the website, click-to-call telephone number, call center and charging merchant as the *************. They failed to make disclosures of material information regarding their identity, hidden fees and unauthorized credit card charge. The deceptive acts and practices of hotelsone.com were contrary to Section 5 FTC Act 15USC45. I am requesting a full refund of $1068.80Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Friday 12/30/22 I called ************** and talked to a very rude non ******** lady regarding itinerary *************. I explained that I wanted to cancel my reservation and that ******************** would approve the cancelation. She spent 20 minutes giving me the run around and then said none of my information was in their system. She said I had no reservation to cancel and there would be no refund. I explained that all that information was on the reservation they sent me. I confirmed that she was representing Hotels One. I told her that I would contact the ** attorney general. She hung up. Subsequently I did contact the attorney general who sent them a complaint form which they ignored. Following my phone call the Ocean Inn GM refunded the monies that Hotels One had sent them. So now Hotels has all their money back plus my *******. I want my money.Initial Complaint
06/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had hotel reservations that were made and paid for. ********* cancelled the reservations without any notice to me. I only found out by calling the hotel to confirm my stay and they said i wasnt in their system at all - not even as a "cancelled reservation".Itinerary # *************Initial Complaint
05/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am unable to reach them through their phone number and they never call me back. I need to cancel a reservation. I have called multiple times on multiple days.
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Customer Complaints Summary
21 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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