Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On October 31st, I ordered both 5x Noochy Licious For $89.89 and New Noochy Licious Flavor Range + All Physical Cookbooks: $109. All were promised to deliver by Nov 18th in time for Thanksgiving cooking. As of Dec 9th, it hasnt shipped as no tracking number has generated. At this point, Ive already lost 40 of the 60 day money back guarantee. When I emailed, I was given a brush off and would ship within 24 hours which didnt happen either. No phone number is available to reach customer service. I want my order canceled and my $198.89 refunded. *** lost all faith in this company. An order delayed beyond Nov 18th was not agreed to.Clearly, they didnt deliver as promised and have held my money for 40 days without shipping the nutritional yeast.

  Business response

  12/10/2024

  Hi ****,
  We hope you are doing well! Firstly, we want to express our sincere apologies for any inconvenience you may have experienced. Upon checking our records, we have confirmed that we have contacted you and provided the shipping information along with a discount as compensation for the delay in the delivery. We understand the frustration that may have been caused by this delay and want to assure you that we are taking all necessary steps to improve our services. Once again, we are really sorry for all the inconvenience caused and appreciate your understanding in this matter.

  Customer response

  12/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I clicked an Instagram link to order MozzaLicious from their website, which is apparently called "Noochy Licious MozzaLicious." But I received "Noochy Licious." Their website is terribly confusing and frustrating, and the names of the products are confusing. The product I received was not the product I clicked the Instagram link to purchase; it was an ad for "Noochy Licious MozzaLicious." That's frustrating, but neither here nor there, because they have a 60-day return policy, so I immediately began e-mailing them (with my order number) to ask to return the product, but they will not reply at all. I have e-mailed them 3 times, but they will not reply. My preferred resolution would be to return the unopened/unused/pristine packages they sent, and have them replace with what wanted. But in the absence of that, a full refund would be acceptable.

  Business response

  09/30/2024

  Hi *****,
  Thanks so much for reaching out to us!
  
  We're sorry for any inconvenience caused. After checking, it seems that the order was placed for our classic noochy licious product instead of our mozzalicious bags. However, you can return the bags, and we'll gladly send you the mozzalicious product if that's what you intended to order.
  
  Kindly return your Noochy order to the address below:
  
  Gloriously Vegan
  Packin' Track
  *********************************************************************************************************
  
  Before shipping the items, kindly send us a picture of the items you wish to return for verification purposes.
  
  Please note that only unopened Noochy can be returned and refunded. You may keep the opened bags, and we will still issue a full refund for your purchase.
  
  Once we receive the returned package, we will proceed with the replacement
  
  Please include a note in the package with your full name, email address, and reason for the return.
  
  Also, we have received your emails and we have replied to them without a response, kindly recheck emails from ********************************************************
  
  If you have any more questions or concerns, please don't hesitate to contact us again.
  
  Thank you for your understanding.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 30, 2024 I paid $89.95 to Gloriously Vegan for 5 bags of nutritional yeast (2 flavors). I had never purchased the company's products before, but the company assured me in its emails and ads that there was a 60-day satisfaction guaranty, so that I could obtain a refund if I did not care for the product. I received the product on May 6, 2024. I had a chance to try the two flavors a few days later, and I really did not like the Mozzy Licious product. I wrote the company on May 12, and also May 15 and also May 20 asking for at least a partial refund, but the company has ignored my emails. Meanwhile, the company sends me emails all the time, urging me to buy more products, and always mentioning the 60-day satisfaction guaranty. At this time, I am so disappointed with the company, that I would like a full refund. Thank you for your assistance.

  Business response

  05/28/2024

  Hi ****,

  We hope you are doing well !

  Upon checking a discount was applied to your order because you decided to keep the bags instead of return them .

  Please let us know if you need further assistance 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  April 19th 2024 I ordered and paid for 5 pound Noochy for $89.95.I also opted for the Nooch Bundle that was ordered and paid for $109.00.Cheesy Goodness 100% Guaranteed. They offer a full ***************************** a full refund.I tried a small batch and it was awful and not cheesy at all... The rest of the Noochy bags are untouched.I have emailed them to request a refund at ******************************** on 5/10 and 5/16 with no response.My order # **********.

  Business response

  05/28/2024

  Hi ******,

  We hope you are doing well !

  We are sorry to hear you didnt like our noochy . Upon checking we have replied all your email , however it seems you have not received them .Please see attached file for reference 

  As an alternative to returning the Noochy bags, we are pleased to offer you a 25% discount if you choose to keep them or share them with your friends or family.
  
  If you agree to this alternative, a partial refund will be processed to your account within 610 business days, saving you the inconvenience of returning the items.
  
  Please let us know your preference between these options.
  
  If you decide to proceed with the return, kindly ship the items to the following address:
  
  Gloriously Vegan
  Packin' Track
  ******************************* 120
  *******************
  
  Before starting the return process, we request a picture of the item you wish to return to verify its condition.
  
  Please note that we accept returns of unopened Noochy products within 60 days from the date of receipt for a valid refund.
  
  Shipping & handling fees are non-refundable.
  
  All unused items must be returned, and refunds will not be issued if more than one package per flavor is opened.
  
  For example, if you purchased 5 bags of Noochy Licious original, you would need to return the 4 unopened packages to qualify for a full refund.
  
  Please secure a tracking number when returning the unopened bags and send us a copy for our records.
  
  Include a note in the package with your full name, email address, and the reason for the return.
  
  Upon receipt of your returned order, we will process your refund promptly, and you should receive it within 610 business days.
  
  For more information on our refund and return policy, please visit our Terms and Conditions. by checking this link: ****************************************************
  
  If you have any further questions or concerns, please dont hesitate to contact us.

  Customer response

  05/28/2024

  I have reviewed the business response and accept this resolution. 

  I will be sending everything back except for the one bag I opened to try...

  I will take a picture of the items you wish to return to verify its condition.
  
  Please note that we accept returns of unopened Noochy products within 60 days from the date of receipt for a valid refund.
  
  Shipping & handling fees are non-refundable.
  
  All unused items must be returned, and refunds will not be issued if more than one package per flavor is opened.
  
  For example, if you purchased 5 bags of Noochy Licious original, you would need to return the 4 unopened packages to qualify for a FULL REFUND.
  
  Please secure a tracking number when returning the unopened bags and send us a copy for our records.
  
  Include a note in the package with your full name, email address, and the reason for the return.
  
  Upon receipt of your returned order, we will process your refund promptly, and you should receive it within 610 business days.

  Customer response

  05/28/2024

  Package was sent **** With Tracking # **** 6141 9152 4149 4040 31

  Customer response

  06/14/2024

  The tracking from **** Shows delivery was June 3rd. I have not gotten a response yet.

  **** package #**********************

  Delivered: Mon, Jun 3, 01:44 PM
  ProcessedIn transitDelivered
  DATE TIME LOCATION STATUS
  Jun 3 1:44 PM **********, **, ************* Delivered, front desk/reception/mail room
  Jun 1 2:34 PM **********, **, ************* Redelivery scheduled for next business day
  Jun 1 6:10 AM **********, **, ************* Out for delivery
  Jun 1 5:51 AM **********, **, ************* Arrived at post office
  Jun 1 4:46 AM **********, **, ************* Arrived at **** facility

  Customer response

  06/26/2024

  It has been 3 weeks since I confirmed the goods were returned and a refund should have been processed by now...

  The tracking from **** Shows delivery was June 3rd. I have not gotten a response yet.
  **** package #**********************
  Delivered: Mon, Jun 3, 01:44 PM

   

  Customer response

  08/23/2024

  I'm all set. They finally reimbursed me.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Noochy Licious it said 30 day moneyback guarantee if youre not satisfied. I am not satisfied. I have other nutritional yeast that does taste way better so I would like my money back.

  Business response

  05/28/2024

  Hi *******,Thank you for contacting us.

  
  We apologize for the inconvenience this may have caused you.
  
  We want to inform you that we have already canceled and processed your refund for your order on May 20
  
  You can expect to receive the refund on the same card used for the purchase within the next 6-10 business days.
  
  Please don't hesitate to contact us if you have any further questions or concerns.
  
  Thank you.

  Customer response

  05/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My ***** Fargo account was debited in the amount of $89.95 on February 4th, 2024.It has been over 2 weeks and still no delivery and there is no number to call and cannot get any updates by email.I am asking for a full refund from Gloriously Vegan Noochy Licious ASAP.

  Business response

  02/22/2024

  Hi *******,
  
  We are reaching out regarding your recent order for the following items:
  
   Buy 3 Packs Get 2 FREE + M5 Book for $89.95
  
  We regret to inform you that as of the moment, our Noochylicious yeast is temporarily out of stock.
  
  However, we are expecting a new shipment next week, and we assure you that your order will be prioritized for dispatch as soon as the stock is replenished.
  
  We understand the importance of your purchase, and we are working diligently to meet your expectations.
  
  To express our gratitude for your patience, we'd like to offer you a partial discount of 15 percent for the delay.
  
  If you're willing to proceed and wait for the order, please let us know, and we'll ensure the discount is applied accordingly.
  
  Once again, we apologize for any inconvenience, and we appreciate your understanding. 
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

  ********************************

   

  
  

  Business response

  02/22/2024

  Hi *******,
  
  We are reaching out regarding your recent order for the following items:
  
  Buy 3 Packs Get 2 FREE + M5 Book for $89.95
  
  We regret to inform you that as of the moment, our Noochylicious yeast is temporarily out of stock.
  
  However, we are expecting a new shipment next week, and we assure you that your order will be prioritized for dispatch as soon as the stock is replenished.
  
  We understand the importance of your purchase, and we are working diligently to meet your expectations.
  
  To express our gratitude for your patience, we'd like to offer you a partial discount of 15 percent for the delay.
  
  If you're willing to proceed and wait for the order, please let us know, and we'll ensure the discount is applied accordingly.
  
  Once again, we apologize for any inconvenience, and we appreciate your understanding.
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had purchased an order with Gloriously Vegan (order # ********** ) amounting to a total of $118.95 on my credit card on 1/14/24. They sent me an email that my order has been shipped on 1/16/24. I had been tracking my order for more than 2 weeks and had reached out several times through email with the company. The tracking movement just keeps going back and forth with no specific location and still has not gotten delivered up to this day. They offered to give me a 15% refund and told me that they sent another shipment but AGAIN, the tracking of the shipment they had sent shows the same thing with no progress and accuracy of information. I am truly disappointed with the customer service of this company. I read almost all the complains of other customers that had filed with Better Business Bureau regarding their experiences with this company. The stories are very similar to what is happening to me. I have a feeling that this company is a Fraud! It is not fair that consumers like me get taken advantaged on such a big scam. Please help in any way possible. I have all copies of the trail of follow up emails I had sent them and all they do is apologize for the delay. They dont even have a number to reach them. Unacceptable! I dont think I will ever get any of my orders. I am thinking that I should call my credit card company and file a dispute. It has been close to a month now of waiting for nothing. Please make sure this company gets what they deserve on deceiving so many customers like me. They do not deserve to be operating a bogus and unreliable business. I appreciate your assistance in this important concern.

  Business response

  02/12/2024

  Hi **** ***,
  
  Thank you for contacting us.
  
  We truly apologize for the delay and inconvenience this may have caused you.
  
  While there is movement in the shipping process, we understand your concern about the lack of accurate tracking updates.
  
  Once we ship an item, we rely on the shipping carrier to deliver it promptly and accurately.
  
  Unfortunately, we cannot control the specific actions or updates provided by the carrier during transit.
  
  Upon reviewing the tracking information provided, we can see that there has been slight movement, indicating that your order is in transit.
  
  Based on this, it's likely that you will receive your order within the week.
  
  Regarding your feedback about our customer service contact, we primarily operate through email communication to ensure efficient assistance to our customers.
  
  However, we understand your preference for a contact number and will consider your feedback as we strive to enhance our customer support channels.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding.
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

  Business response

  02/26/2024

  Hi **** ***,
  
  Thank you for contacting us.
  
  We truly apologize for the delay and inconvenience this may have caused you.
  
  While there is movement in the shipping process, we understand your concern about the lack of accurate tracking updates.
  
  Once we ship an item, we rely on the shipping carrier to deliver it promptly and accurately.
  
  Unfortunately, we cannot control the specific actions or updates provided by the carrier during transit.
  
  Upon reviewing the tracking information provided, we can see that there has been slight movement, indicating that your order is in transit.
  
  Based on this, it's likely that you will receive your order within the week.
  
  Regarding your feedback about our customer service contact, we primarily operate through email communication to ensure efficient assistance to our customers.
  
  However, we understand your preference for a contact number and will consider your feedback as we strive to enhance our customer support channels.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding.
  
  Please don't hesitate to reach out to us if you have any further questions or concerns.
  
  Thank you.

   

  Attachments:

  Tracking info **** *** .jpg

  
  

  Customer response

  02/27/2024

  I am rejecting this response because:   
  

  This company clearly has not responded to more follow up emails I have sent asking for me to be credited back. Regretfully and  disappointingly, I HAVE NOT RECEIVED MY ORDERS which is totally absurd. It is going on for two months since I had placed the order. They are clearly flat lying that there is a movement to the tracking of the shipping since Feb 9! I have filed the dispute with my credit card company and they are also doing their investigation on this merchant. I will do what it takes to get what is due to me for my credit and will make sure this company will be known for misleading their customers.  
  

  Find out for yourself on this **** tracking # **********************
  

  The information you can see on the tracking is inaccurate!!!

  Business response

  02/28/2024

  Hi **** ,
  
  We apologize for the inconvenience this may have caused you.
  
  We understand your concern regarding the status of your order.
  
  Upon reviewing the tracking information, we noticed that there have been no updates since Feb 9, 2024.
  
  Due to this, we will proceed to file a claim with the shipping carrier.
  
  Please let us know if you wish to reship the items or prefer a refund.
  
  However, we would like to bring to your attention that a dispute has been filed with your bank, and a chargeback has been initiated.
  
  Chargebacks can hurt our payment processor account.
  
  We'd like to ask for your cooperation in resolving this matter.
  
  The funds can be released by withdrawing the dispute with your bank, allowing us to issue your full refund promptly.
  
  Once you have initiated the withdrawal request, please let us know.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us.
  
  We apologize for any inconvenience caused and appreciate your understanding in this matter.
  
  Thank you.
  

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/3/24 my credit card was charged with 2 separate purchases. The first was for a buy 3 get 2 free offer for original Nooch. I was charged $89.95.The second charge was for 3 specialty flavors: mozzarella, nacho and bacon flavored Nooch. This was a second charge of $89.00. After much delay the second order arrived on 2/5/24 but I have not yet received the original flavor (5 bags).I contacted the company inquiring about the missing product and they disregarded my question and told me how I could return the order I received. The ad said there was a money back guarantee within the 30 days after receiving the order. The email from the company said they would only take back unopened packages! How can you test a product you cant open?This is really two separate issues of fraud. I want my charge card credited immediately for the product I didnt receive ($89.95) and I want a full refund on the specialty flavors I opened but didnt like. As per the ad there was a promise of a money back guarantee but I did not like the flavor or texture of the products. I will return them as soon as I get their address.

  Business response

  02/09/2024

  Hi ********,
  
  Thank you for getting back to us.
  
  We apologize for the inconvenience this may have caused you.
  
  We've processed your partial refund, which should reflect on the same card used for the order within **** business days.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us again.
  
  Thank you.
  

  Customer response

  02/11/2024

  The company promised a full refund. Waiting to see the refund post to my credit card.

  Customer response

  02/13/2024

  I have reviewed the business response and accept this resolution. 

  I received a full refund from Gloriously Vegan for the missing items and for the product I did not like and wanted to return as per the ********************************************* the ad. I am fully satisfied with this outcome and I commend the company for stepping up and keeping their word. As far as Im concerned the dispute has been resolved.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an order on January 29th. I receive no confirmation or tracking but money was taken from my account

  Business response

  02/08/2024

  Hi *****,,
  
  Thank you for contacting us.
  
  Please be informed that a receipt has been sent to your email address.

  If you do not see it in your inbox, please check your spam and junk folders in case it was accidentally filtered there.

  
  Please let us know if you have further questions or inquiries. 
  
  Thank you.

  
  

• Initial Complaint

  02/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Noochy Licious nutritional yeast, does not in any way shape or form resemble the claim of being cheese like in any matter. It tastes awful compared to cheese and creates phlegm in my throat, which is very annoying. I would like a full refund and am prepared to send all unopened packages right back to where they came from. IF only they would communicate with me which they are not, I have no information as to WHERE to send for a return/refund I am unable to reach them for communication.

  Business response

  02/06/2024

  Hi *********,

  Thanks for contacting us !

  We are sorry to hear that you didnt like our Noochy Licious , Please contact us to ******************************** so we can help you to return your order

  We will wait to hear from you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩