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          Business Profile

          Online Retailer

          Gloriously Vegan

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Noochy Licious shipped packages just weeks apart and there is no phone number or contact information available to CANCEL these shipments and I want them to stop. I can be reached by email or call to resolve this issue. Shipped by Gloriously Vegan

            Business response

            04/22/2022

            Business Response /* (1000, 5, 2022/03/25) */ Hi *******, We hope you are doing well ! We have already sent you an email about your subscription We will wait to hear from you to help you You can always send us an email to *************************** and we will happily help you Have a nice day Please let us know if you need further assistance

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I purchased Noochy Licious with the understanding of a money back guarantee and they have no where on their site to ask for a refund.

            Business response

            04/22/2022

            Business Response /* (1000, 5, 2022/03/25) */ Hi *******, We hope you are doing well ! Upon checking, your email was replied on March 24 with the return instructions . Also , we can see that it was viewed but we have not received a reply from you Please see attached file for reference Please follow the instructions so we can proceed with the return and the refund requested If you need further assistance please email us to *************************** Have a good day

          • Initial Complaint

            03/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased 2 bags of Noochy Luscious for a total of $53.95 in early March. I received a confirmation email and UPS tracking number which WAS NOT VALID. I have contacted the company customer service 2 times with no response. I just want my order to come but first I think I want to hear from the company as to the proper tracking #. Attached is the tracking info they sent to me.

            Business response

            04/20/2022

            Business Response /* (1000, 5, 2022/03/24) */ Hi ******, We hope you are doing well and we are happy to help! Upon checking ,the tracking number is correct and your email was replied and viewed on March 22 Please see attaced file for reference You should receive your order in a couple of business days. :) Let us know if we can be of any assistance. Stay safe!

          • Initial Complaint

            03/01/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered a bag of noochy-licious on 2/21/22...I have never received a confirmation email from them and still have not gotten any indication from the company as to when or if my product has shipped and it has now been over a week... I tried to go and search a customer service phone number for this company and I couldn't find one anywhere to contact them... Even on the website there is no contact phone number to get in touch with them about my order.. I would just like to receive my product and know what is going on with it..thank you..

            Business response

            03/17/2022

            Business Response /* (1000, 5, 2022/03/03) */ Hi ***, We hope you are doing well ! We sincerely apologize for the delay in shipping your order.It was due a stock issue Upon checking, your order will be shipped within the next 24-48 hours. You will receive a notification with the tracking number as soon as your Noochy ships out. We have already sent you an email about your order ;) Thank you for your continued patience. You can always contact us to *******@gloriouslyvegan.com Please let us know if we can be of any assistance.Stay safe! Consumer Response /* (2000, 7, 2022/03/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the responce because they said they will be shipping my product.......I am happy they responded in a positive manner ..

          • Initial Complaint

            02/25/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased the Noochy nutritional yeast .. On 01/19/22 i was charged $108.95 for recipes that i never ordered. Please help !!!!

            Business response

            03/25/2022

            Business Response /* (1000, 5, 2022/03/02) */ Hi *****, Thanks for your email ! Upon checking, there is a successful order placed under your name / email address for: Buy 3 Packs Get 2 FREE $89.95 + Ultimate Vegan Meal Time Recipe eBook Collection $19.00 Total= $108.95 I can see here that your receipts and ebooks were sent to your email on the date that you purchase it. In case that you missed the email, we have already send them again Let us know if there's anything else we can help you with. Regards,

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3100 Technology Dr STE 200

          Plano, TX 75074-3708

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          Customer Complaints Summary

          39 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

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