Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have two banks I use and order checks from each one. The first bank (Fidelity) I placed a check re-order on 9/23/24 and never received the checks. I placed a second order for checks on 1/3/25 and have not received them as of 1/24/25. I placed these orders directly through Fidelity as that is what I am supposed to do. Apparently, Harland Clarke feels that they do not need to send out order acknowledgements, order confirmations, or tracking info to either the bank or the customer. This is in direct opposition to what their website states. See attachments. Additionally, I placed a check reorder through my second bank (****) around 11/4/24. I never received those checks either. NFCU called Harland Clarke and got the run around. All this after being on hold for over 40 mins. I tried to call Harland Clarke myself and followed the audio prompts to enter my bank acct. number + routing number and then it just says call your bank and hangs up. WHAT COMPANY THAT PRINTS CHECKS DOESN'T HAVE A STEP-BY-STEP STATUS COMMUNICATION ON YOUR ORDER??? WHAT A GIGANTIC SCAM!! ARE THIS PEOPLE OPERATING OUT OF A HOME GARAGE??? THEY NEED TO BE INVESTIGATED AND SHUT DOWN. THIS IS INCOMPETENCE AND FRAUD.

  Business response

  02/03/2025

  Thank you for advising of ***** Kunowskis concerns.  In our review, ***** Kunowskis order was placed by **** on 01/22/25, shipped 01/23/25 with trackable delivery; and delivered on 1/30/25.  This order was placed by her financial institution incorrectly.  As a courtesy, a credit was issued in the amount of $32.50; a corrected order was placed at no charge and was delivered on 2/3/25.  In regard to her Fidelity account, she confirmed receipt of those orders.  We recently implemented a change with our contact center consumer phone line ***** ******** would contact for inquiries and reorders.  The line directs consumers to our digital channels (web or phone automated system) and/or her financial institution for order status updates.  We apologize for any inconvenience this may have caused ***** ******** and appreciate the opportunity to respond to her concerns.

• Initial Complaint

  01/24/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered checks through our bank ....Wesbanco...about Jan 6 2024...checks have not arrived. no way to track checks in th mail. attempts to contact Harland Clarke failed.

  Business response

  02/04/2025

  We attempted to reach **** ******* to gather more information to assist with his concerns.  He responded but did not feel comfortable providing his account information.  This is the only means of locate his order and providing order status.  It was suggested to Mr. ******* if he felt more comfortable, please have WesBanco call in directly.  As of 2/4/2025, we have not received a response.  This complaint has been documented for future reference.

  Customer response

  02/05/2025

  Complaint: 22851712
  
  I am rejecting this response because:   Harland Clarke should conrtact Wesbanco.
  
  Regards,
  
  **** *******

• Initial Complaint

  01/09/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Harland Clarke AGAIN fouled up an order for checks. I deliberately ordered American Heritage checks in the drive through specifying the CORRECT account number and starting check number, but due to wanton ineptitude, AGAIN the checks were attributed to the WRONG account and the start number was that from my previous order.I wonder if anything at Harland Clarke is English literate.

  Customer response

  01/09/2025

  Harland Clarke must stop being a check printing agency as it is INCAPABLE of processing simple orders. It has made SEVERAL mistakes printing checks from the WRONG account and the latest set even had the wrong check numbers.

  I WANT CHECKS FROM MY ACTUAL CHECKING ACCOUNT NOT, NOT, NOT, NO, NOT MY MONEY MARKET AS THESE SLEAZE CONTINUOUSLY, SATANICALLY, UNPROFESSIONALLY MISINTERPRET.

  Since the shysters cannot process what customers want, ********************** should cease and desist.

  Business response

  01/21/2025

  Thank you for advising of ****** ******** concerns. Research was conducted where relevant order history was located. ********* was successfully contacted on January 21, 2025. Order details found were confirmed and it was discussed that her Financial Institution (FI) placed her order in question with the wrong account. Furthermore, these orders go direct to print as entered, including the account number selected at the time of ordering. Her FI has since placed the correct order Ms. ****** had initially requested.We have taken appropriate measures to help this situation to not be a continued issue. Contact with her FI is in progress to review Ms. ******** concerns and the actions Harland Clarke has taken to assist. Ms. ****** voiced her appreciation. We apologize for any inconvenience she may have encountered and appreciate the opportunity to respond.

  Customer response

  01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  HOWEVER I DO NOT NOT NOT NOT NOT NOT USE SATAN'S "MS"!
  Regards,
  
  ****** ******

• Initial Complaint

  12/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Placed order for 80 checks on Dec 2nd. Email was sent to my email address stating the checks were shipped on December 3rd. Payment was withdrawn from my bank account on December 12th. Today is Dec 18th and still havent received my checks. Trying to get a person to speak with is virtually impossible. Ill be contacting my bank. Very unprofessional.

  Business response

  01/14/2025

  Thank you for advising of ******** Popes concerns.  Upon contacting Ms. ***** we confirmed her order did ship on December 3rd to the correct address with non-trackable delivery.  Due to the amount of time that has passed since the order left our facility this order is deemed lost in the mail. Ms. **** has followed proper procedures to report the lost order to the financial institution for appropriate security measures for the account. A replacement order has been rushed to her at Harland Clarke expense. Ms. **** expressed her appreciation for our assistance. We apologized for the inconvenience and look forward to her continued business.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to file an additional complaint about Harland Clarke, the check issuing company I am required to use per my Financial institution, ***************. I see theyve had several complaints already. On 11/7/24 I tried to order 60 checks and I kept getting an error message that my order didnt work, so I tried 2 more times. I finally checked my email and saw one order actually did go thru. I immediately tried to call the check company and waited 1/2 hour on hold with no answer. Then I called my financial institution and also couldnt get an answer. It was before a Monday holiday so I called right after the Holiday and still had the same issue no answer at check company or my financial institution. About 2 weeks later I received a charge for $81.48 and 3 orders of checks. Two of the orders were duplicate orders with the same numbers as my first order and worthless so I couldnt use them. I called my financial institution because again they wouldnt answer their customer service line. My financial institution finally talked to me and called them but they wouldnt stop the delivery or refund my money. So I paid for 120 checks I had to throw away. Cost $44.32 extra instead of just $27.16. I was going to write a letter to Harland Clarke complaining I was retired on a fixed income and needed to watch every $1, and this was so unfair. Their website was showing errors and then I couldnt get anyone to answer their numbers, but of course they dont list an address just that number no one answers. What a scam! This company needs to be shut down.

  Business response

  12/10/2024

  We attempted to contact ***** ******* via phone and email to gather more information to assist with her concerns.  As of December *******, we have not received a response to our voicemail or emails.  A credit in the total amount of $81.48 posted to ***** Wallaces account on December 5, 2024.  This complaint has been documented for future reference. 

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To whom it may concern:It is time to re-order checks. I've tried on multiple occasions to reach Harland Clarke. All of the lines are automated with no option reach actual customer service. When I put in my information, it tells me to call my bank and hang up. It's unacceptable to not being able to reach customer service. ********************** has added an exuberant shipping fee that costs more than the check with no explanation, option or avenue to reach customer service. I would like my ********************** to be processed with the usual processing fees.

  Business response

  12/06/2024

  Thank you for advising of ***** *****' concerns.Upon contacting *****, it was confirmed that their order needs have been completed by their financial institution. No further assistance was requested. We apologize for any inconvenience they may have encountered.

• Initial Complaint

  11/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  10/11/2024 Ordered new BofA checks. Received a confirmation email and was charged $27.96. It is now 11/21/24, and the checks never arrived.

  Business response

  12/05/2024

  We attempted to contact Ms. **** via email to gather more information to assist with her concerns.  As of December 5, 2024, we have not received a response to our emails.  This complaint has been documented for future reference. 

  Customer response

  12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. At the time it was received, the business's response was irrelevant as I had already taken action to resolve the issue directly with my bank. 

  Harland Clarke continually reaches out to me to seek resolution with language specifically asking me to provide my bank account # and routing # to begin the process. Although acquiring this information may be legitimately relevant to search for my order in their system, it is not best practice as a consumer to provide these sensitive banking details over the phone or in email communication.

  Regards,
  
  ******* ****

• Initial Complaint

  11/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The checks I order come with a sheet attached that I use as a record for payment. Previously, my checks c@me in bundles of 20. This order has checks in bundles of 40. These checks (and the copies) do not tear off cleanly. I think they have been stapled too close to the glued strip that keeps the package together. They are very badly produced. I had to remove the glued strip, take out the staples that hold the pad together, and my checks are now loose in the folder. This is the opposite of convenient. I will find a different check company when its time to re-order.**** ******

  Business response

  12/02/2024

  We attempted to contact ******* ****** via phone but were unable to reach her or leave a voice message. Additionally, a valid email was not provided in the complaint. We would be happy to speak with ********* to address any further concerns she may have if she would kindly provide updated contact information.

  However, we did locate relevant order history that confirmed there was a change since Ms. ****** last ordered. As a business courtesy, on November 20, 2024 we issued a credit for her July ************* the amount of $25.75. Per her financial institution the credit will be received by her financial institution within 2 weeks from November 20, ************************************************** ******** account. We appreciate the opportunity to respond to Ms. ******** concerns and apologize for any inconvenience she may have encountered.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 10, 2024 I placed a check order with Harland Checks. Our financial institution, formerly *********************** was bought out by ******** and I mistakenly (out of default mode) reordered checks through Harland Checks (using the Reorder Checks Now paper in my check book). I was able to purchase the checks and spent over $60. Shortly after, I was contacted by our local bank as they saw the charge on our account to *******************************************. The bank employee informed me that the new financial institution, ********, does not even have an account with ******************** and Harland shouldnt have even sold me the checks since *********************** closed their account with them and closed altogether. I contacted Harland Checks via their ***** number on multiple occasions and was unable to speak to a person. So I then contacted the company via their Consumer Contact Form online requesting to return the product and get a refund to which they replied and said Thank you for your email. Please contact your Financial Institution for further assistance with your request. I replied and said it is not my bank that needs to issue the refund, but rather Harland Checks. They then followed up with: Thank you for your email.Specific account/order information can not be pulled up through email for the security of the account.We apologize for any inconvenience that this may have caused ****** assist with your request, for personal accounts please call **************. or for business accounts **************.I proceeded once more to attempt and contact an actual person but with no luck. I emailed back and requested a call back since I had been unable to speak with an actual person and they then replied Thank you for your email.Specific account/order information can not be pulled up through email and callbacks can not be arranged for the security of the account. Now in October - I have yet to have this issue settled and a refund issued.

  Business response

  12/06/2024

  Thank you for advising of ******** Brungardts concerns.  We were successful with contacting her and discussed the complaint further. We have issued a check for her July check order in the amount of $61.30. The check was delivered via ***** on December 5, 2024.  We continue to review our internal processes for improvement opportunities.  We appreciate the opportunity to respond to Ms. ********* and apologize for any inconvenience she may have encountered.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered deposit slips from **************** Fargo via Harland Clarke, and NEVER RECEIVED either order. The service is beyond slow. When I tried to call to resolve this issue, it asked for routing number and then said to call financial institution. Well, I paid Harland Clarke for this order. This is a terrible company. I will never, ever order from them again. They need to go out of business.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩