Business Profile
Check Printing
Harland Clarke Corp.Headquarters
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Reviews
101 Customer Reviews
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Review from Daniel L
1 star12/10/2024
Time sensitive issue. Called to see if we could overnight or expedite check delivery. They told me it would be ***** and they can overnight it. I said yes because its urgent. *************** would have been day 7-10. Tracking now shows arrival at day 10. I m not sure what we discussed but clearly they said all the right things I wanted to hear then took the money and said just *************** is fine. My initial business that needed the expedited checks is ruined. I paid for something that never existed. This company will continue to thrive with incompetency.
Harland Clarke Corp. Response
01/06/2025
On December 20, 2024, ****** *** responded via email to our request for contact with additional insight into his situation. Unfortunately, it did not result in finding relevant order history. We need more from Mr. *** to be able to locate his referenced order so we can issue a refund. We followed up with Mr. *** on January 2, 2025. As of January 6, 2025, we have not received a response. We apologize for any inconvenience this may have caused Mr. *** and appreciate the opportunity to respond.Review from john m
1 star10/07/2024
Terrible customer service. Tried to find status of my shipment (which has been over two weeks). The person on he customer service line was probably in the *********** and was of no help in tracking my order. I will not use ****** Clarke in the future. I am contacting my financial institution and let them know of my problems since they process the original orderHarland Clarke Corp. Response
10/09/2024
We have contacted the consumer via email, to which he responded that he is out of country and will contact us upon his return.Harland Clarke Corp. Response
10/23/2024
On October 8, 2024 we reached out to gather more information to assist with his concerns. Mr. **** responded he would be unavailable until after October 15, 2024. As of October 23, 2024 we have not received a follow up response. This review has been documented for future reference.Review from Rachelle T
1 star10/02/2024
I hope this information reaches the banks who use this company to provide checks so they can drop Harland Clarke and find a better provider. This company deserves a negative rating, not just "one star." Twice in the space of a few months they informed me that my checks were shipped, but twice in a row they were not delivered. How likely is that? I had to stop payment at my bank on the relevant check numbers. I am not confident that they actually shipped the checks as indicated. Too much of a coincidence. Despite the declining performance of the ****, I haven't ever not received a delivery, even if delayed. The option of "tracking" seems lame--it's not a guarantee, and it's priced way beyond its worth (and beyond what the *********** charges), but it seems as though they are trying to force customers to choose this overpriced, low-value option. I look forward to someone's class action lawsuit against Harland Clarke.Harland Clarke Corp. Response
10/30/2024
On behalf of **********************, thank you for advising of Ms.******** ******* concern. We have reached out to Ms. ***** but as of October 29, 2024, a response has not been received. Research was completed based on her review and found relevant order history. Our production facility has reviewed her records and confirmed all 2024 orders have shipped without incident. None of the orders have been returned at this time and therefore, are unfortunately considered lost in the mail. The type of account Ms. ***** is assigned has her checks at no expense to her which includes the standard non-trackable shipping in lieu of our trackable methods we offer at the customer's discretion for better peace of mind. If Ms. ***** has any further concerns about the security of her account, it would be proper to contact her financial institution to assist with any other precautionary measures they may recommend. We apologize for any inconvenience this may have caused Ms. ***** and appreciate the opportunity to respond to her concerns.Review from Donald M
1 star09/27/2024
I hate to give them one star. They're the very worst personal check supplier anywhere.Unbelievably they shipped my checks August 29th 2024 and they didn't arrive until September 27th.Why . . . they actually mailed my personal checks "standard mail" which is like junk mail, not even first class mail.Incredible.Harland Clarke Corp. Response
10/28/2024
Mr. ******* order was placed online, and bulk mail was selected as the delivery method. Bulk mail delivery time is typically within two weeks. This does not include any **************************** delays. We apologize for the inconvenience this may have caused.Review from Carol R
1 star08/14/2024
Both my banker and I attempted to reach Harland Clarke customer service to investigate missing orders/delays multiple times. Not only have the orders been messed up, but there actually is no customer service. There are phone numbers listed, but after navigating phone tree, they just say that no one is available to take your call, please order from website, and goodbye. I would score a zero if possible, as there is no way to investigate and there are repeated errors. This company should not be in business.Harland Clarke Corp. Response
08/22/2024
Thank you for advising us of ************************* concerns. We were able to make contact with ************** and discussed her overall experience. She confirmed receiving all of her orders. We have engaged her financial institution regarding her experience with them. Furthermore, we recently implemented a change with our contact center consumer phone line that ************** would contact for inquiries and reorders. The line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system)and/or her financial institution for order status updates. ****************** banker was successful in making contact with our customer service on August 14, ******* apologize for any inconvenience she may have encountered with her recent order experience and appreciate the opportunity to respond.Review from Mari M
1 star08/05/2024
I order checks by phone on July 8th and never received them. I talked to different ladies and a notes were put in to have a supervisor call me. No one ever did. I was told the same thing by everyone " I don't know what's going on." This has to be the worst company I have dealt with in three years. I won't give it a star! Plus $ 27 for shipping ??? Not even China charges that !! No one reached out to me in 5 weeks.Review from Craig B
1 star07/06/2024
I will certainly not order checks through Bank Of America from this company ever again. The checks are overpriced and the shipping is horrible. I reordered checks on June 13 2024, I got a shipping notification on June 17. They had not come after 18 days so I had to order an expedited order for an extra $47 - when **** can deliver the same 3 day delivery for less than $10. What a rip-off!And that's for 40 measly checks. ***** Fargo will give you 80 checks for only $15.47! Bank of America needs to find out who ***** Fargo uses and then insist on using **** to deliver the checks in a timely fashion.Harland Clarke Corp. Response
07/29/2024
We attempted to reach *********************** via email to gather more information to assist with his concerns. As of July 29, 2024, we have not received a response to our email.Research was completed and found the relevant Bank Of America account. The July 2024 order would be considered a reprint and is being credited back to the account for the full amount of that order. Credits are processed within 2 weeks. We apologize for any inconvenience he may have encountered with his recent order experience and appreciate the opportunity to respond.Review from Tina S
1 star06/21/2024
I will not be ordering directly through Harland Clarke Corp again. I will go to my bank so at least if there is a problem, my banking institution can maybe receive help. The phone numbers are ridiculous and not customer service. The email address, on the check does not exist. the ** phone number never rings, just a "busy signal" and then disconnects. No wonder you have such a low rating of customer reviews. Makes me not want to ever use checks again, just put everything on a card....the way big business drives the world to be....or should I say bad business.... I responded to my "need to reorder" message so I went ahead. It was not the same check type I have had the last 20 years with a carbon, it was a single check, carbonless. I can't even talk to anyone to see if I made the mistake and changed my order, though all I did was hit reorder and how many checks, the next check for the order was correct, but why different type checks? I expect a response and a call back.....my phone number in *********** is on my check if you need to be reminded.Harland Clarke Corp. Response
06/28/2024
Thank you for advising us of ***************************** concerns. We were able to make contact with ******************** and issued a reprint for the correct style on a rush at no charge. We have also documented her feedback regarding her experience contacting Harland Clarke as we continue to review our internal processes for improvement opportunities. We apologize for any inconvenience she may have encountered with her recent order experience and appreciate the opportunity to respond.Review from Michaela S
1 star06/17/2024
I will certainly not order checks through Bank Of America from this company ever again. The checks are overpriced and the shipping is horrible. I reordered checks on June 2nd 2024, I got a shipping notification on June 10th. We have June 17th and I still dont have the checks.Harland Clarke Corp. Response
06/26/2024
We attempted to reach ***************************** via email to gather more information to assist with her concerns. As of June 26, 2024, we have not received a response to our email. This complaint has been documented for future reference.Review from Sui K
5 stars06/16/2024
Good service! They were very friendly and efficient. I was very happy with their service. I will come again next time!Harland Clarke Corp. Response
06/17/2024
Thank you very much for the great review ***! We appreciate your business and look forward to serving you again.
Sincerely,
Harland Clarke
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