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          Major Appliance Dealers

          Conn's Home Plus

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          This business is NOT BBB Accredited.

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          2,921 Customer Reviews

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          • Abby M

            12/27/2024

            Conn’s plus is a complete scam! I purchased a washer and dryer from them and paid for installation fees! They installed the equipment incorrectly and will not return to fix it! The dryer duct is sagging, and bent which will not allow the duct to properly let the heat escape! Because I paid conn’s to install it GE cannot touch it because of liability! This happened after I was delivered a broken tv by Conn’s that they refused to replace, repair, or refund so I am paying on a broken tv that has never worked since I bought it! I am looking to sue!

          • Vicki C

            12/23/2024

            We bought a couch, love seat and then washer and dryer. Paid them off in 2022/ 2023 both. Received letters today 12/23/24 that we are past due and owe money. Is this a scam or did someone not do their jobs?

          • Katie R

            12/15/2024

            Conns marked my credit as late for the month of Sept 2024 but I had been calling corporate and emailing the ceo non stop for my account information. My loan was new in July and they were supposed to send me my account information and never did. I tried to g on online and pay but it wouldn’t pull my account information up with my phone number, social or email. I finally received an email at the end of September telling me my payment was being sent as 20 days over due. That person on email made a payment arrangement for me. I still to this day have received my account number or any information on the account. I want the late payment removed immediately because I am about to seek legal action against them

          • Diana S.

            12/04/2024

            Took a double payment out of my account and now I can't even get a call back from a supervisor. Have yet to credit back my refund.

            Conn's Home Plus Response

            12/12/2024

            Due to Conn’s filing bankruptcy and going out of business, approved refunds may take longer than usual. The Chapter 11 bankruptcy automatic stay is in place during the court proceedings. There is no one to escalate this to who can make a different decision, as we are under the rule of the judge presiding over the case.

          • Reba W

            12/03/2024

            I was transferred 4 times, over talked and cold transferred by the last agent and got a message stating the customer service hours were 7pm which the guy that transferred me knew they were closed. My payoff amount is higher than it was 2 months ago and no one can tell me why. A simple question and I've requested a supervisor several times and was cold transferred. Even though this company is no longer in business that is no way to treat customers and I don't want a customer service number response. They are not helpful.

            Conn's Home Plus Response

            12/12/2024

            Thank you for leaving your review. We did not locate a purchase with the information provided. For assistance, please contact us at 877-358-1252.

          • David P

            11/23/2024

            I bought a couch from conns and when it was delivered it was broken, they told me I had 72 hours to inform them if I had any problems which I did. I have the insurance to cover this so I didn’t think it would be hard to fix smh as of right now I have called at least 20 times and every time they send me in circles, lie or hang up in my face it has been 4-5 months now and still no even an iota of help coming my way I’m strongly contemplating getting a lawyer

            Conn's Home Plus Response

            11/26/2024

            David, Thank you for sharing your feedback. We're sorry to hear that your experience was less than satisfactory. For furniture and mattresses that include a FurnitureGard extended warranty plan, please call the FurnitureGard Service Center directly at 800-643-8085 or submit a service claim online at www.furnitureclaim.com.

          • Joan L

            11/08/2024

            I think Conns is one of the worst furniture company in virginia. They are scammers, and worst customers service. They prey on their customers. They try to pass of poor quality furniture that are damage and when you bring it to their attention they curse you out. I bought a bedroom set and after it was delivered they refuse to repair it or even do anything to assist me. I refused to pay until it was fixed and wrote to the attorney General. That's when they decided to fix the dresser. I paid the bill in six months that is about two years now and I still have it on my credit for $1383.00. Which I paid of $1700. So this is how they are trying to scam me an extra $1300. and wrecking my credit. Please DO NOT BY FURNITURE FROM THIS COMPANY. Joan ******

            Conn's Home Plus Response

            11/26/2024

            Joan, Thank you for sharing your feedback. We're sorry to hear that your experience was less than satisfactory. If you have questions or concerns, please get in touch with us at 877-358-1252.

          • Tamra B

            11/05/2024

            Never buy anything from them. They add extra costs onto the contract and bury it in the small print without telling you. Bought a TV for $549 and due to the contract I am going to end up paying over $1,000. Horrible customer service and they just ***** from people.

            Conn's Home Plus Response

            11/26/2024

            Tamra, Thank you for sharing your feedback. We're sorry to hear that your experience was less than satisfactory. If you have questions are concerns, please contact us 877-358-1252.

          • Lisa R

            10/30/2024

            I was granted credit for $3,500 in your store, which only less then $2,400 was utilized to purchase my refrigerator and dishwasher along with delivery plus installation. Upon arrival, the men were unable to install either appliance and made several damages to my refrigerator. When I called to request a new appliance, I was met with " we can't take returns but we can provide you with a credit for the damaged appliance, along with the fees charged for installations. So on today, I inquired as to my balance 1 year later and was told it was $3030.15. Make it make sense! Oh, did I fell to mention that my payments are on auto pay. Right! I have requested a copy of my original contract and the awards letter and was told by the representative " Judy #125903" that Conn's no longer has a finance department and know one including " Judy" has access to those documents....hummm... Yet she could email me a copy of the payments that she could see that were made. Very poor business and accountability of management. As customers, we shouldn't have to pay for your poor operations skills and application techniques.

            Conn's Home Plus Response

            11/01/2024

            We're sorry to hear about your experience. Thank you for bringing this to our attention; don't hesitate to get in touch with us directly with your order information so we can assist you further.

          • Marilyn L

            10/28/2024

            I was not delivered the items that I purchased in the store. I have even paid for delivery. I’m being charged for the items that never got delivered to my home. Receiving no satisfaction from the store from the warehouse delivery from corporate and trying to work with them to not be charged, but items I never received.

            Conn's Home Plus Response

            11/01/2024

            Thank you, Marilyn, for taking the time to rate your experience. We're sorry to see that we did not meet your expectations. Please get in touch with us directly for assistance.

          Customer Review Rating

          4.41/5

          Average of 2,921 Customer Reviews

          Contact Information

          2445 Technology Forest Blvd. Ste 800

          Spring, TX 77381

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          BBB Rating & Accreditation

          NR

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          Years in Business: 135

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