Medical Billing
Rocky Mountain Emergency Specialists, LLCFind BBB Accredited Businesses in Medical Billing.
Reviews
10 Customer Reviews
Review from Ja L
1 star08/30/2024
The worst billing ever.. received a collections from 2020 visit but weird thing is I had paid the hospital and they had my address correct but these guys didnt??? They are a scam. They wouldnt work with me on their mistake so I paid interest as well. Funny how it takes 4 years to rear its head. Never use IHC emergency rooms. Apparently either the clerks or the billing never have the right info. But thats the patient fault.Review from Sam M
1 star04/15/2024
I received a bill from them 10 months after my visit. Tried calling the number on the bill and it doesnt work, tried going to the website and it doesnt work I dont know how to pay this and dont want it going to collections.Review from Braden F
1 star01/18/2024
No warning, suddenly called by collections. No bill ever sent to the house, called the billing department and they can't even find my bill. How is this allowed?Review from LB C
1 star05/10/2023
Agree with everyone else; what a joke!!! I had no time to pay my invoice, asked for one at the time of service (didn't receive it), never received the bills, then was served and my 14 year old signed for it; again, never received it. I can't believe what a joke this is!Review from Vickie I
1 star01/27/2023
I agree with the rest one star is too generous. Absolutely no compassion.Dont go here unless you want to be hounded by the constableReview from Leigh C
1 star12/23/2022
They billed the insurance with the trauma name, not my real name. Of course the insurance is going to kick it out! When multiple calls were made over 3 months time, they were unable to locate the account using any identifier I had. They laughed (no kidding) and said I guess you dont have to pay it! NO ONE would help me out! I had no office to go to, I had no recourse, no help at all. They could send a bill, but they couldnt find my account to correct it???? And they managed to send it to collections and get it on my credit report!! But they couldnt find my account to correct their mistake?Review from Kelli S
1 star08/19/2022
I have never posted a negative review before, but had an absolutely terrible experience with Rocky Mountain Emergency Specialists and their billing practices. It's in your best interest to avoid doing business with this organization. One star is generous.Review from Barbara W
1 star08/05/2022
As others have stated, one star is generous. The first **** I've received is the notice from the collection agency which included no information about the services or dates I'm being billed for, and whether my insurance was ever given the opportunity to pay. There's no contact information online for this company where I can speak to someone about my ****, only a **** collector who doesn't have any information beyond a total (which includes fees and interest I would never have accrued if I had been directly billed in the first place). I can request more information (which they will then pass on to RMES), but if I don't pay immediately, my credit can be affected in the meantime. Honestly, the only information I can find online, including how to pay bills to this company, is from people who have exactly the same problem I have - never having been given the opportunity to pay a **** until it was escalated.Review from Bobby G
1 star08/05/2022
Never informed me of a ****, found out after 8 months from a debt collection letter. After some investigating I found out they were paid by the insurance company because I met my deductible. They were trying to charge me the difference on the contract price medical has with insurance companies. I have never seen this before from a company. I called them and they agree but it has to go through some review board. After reading many reviews, this company should not be allowed to do business.Review from Elizabeth L
1 star05/06/2022
I would give less than 1 star if possible. I am seriously considering the idea of opening a class action lawsuit against them and their practices. There is clearly a history of inappropriate and illegal billing practices. My insurance already paid my ****. Federal law provides 6 months of billing before an unpaid **** can be sent to collections. Not only did I not receive a single ****, accurate or not, it was less than 3 months before it was sent to collections whereupon I received my first notice of this "debt". They lied to me on the phone about the response from my insurance and failed to follow through with emailing any of the requested forms they said they would supply. With 2 emergency rooms in our little valley, I guess I'll drive to the farther one next time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.