Complaints

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  So in July they came by offering 12 month contract 70 a month. Im like cool. They half way performed what was asked. Then August came around. They charged me on the 5th. But never came todo the service Ive called with no response back at all. Now they have taken another payment out. I see here with their responses they are a legit scam and i am totally stupid. I just want them to stop charging me since they are now in breach of the "contract". Never been charged before service before that is bad business.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hired this company to handle pest control issues. Paid $59 for the first service. Nothing died so I scheduled them to come back a week later. The day of I confirmed the appointment 3 times. Near the end of my appointment window I hadn’t heard anything so I called. I got multiple excuses as to why they didn’t show up. Who knows which excuse was the truth. I waiting all day long for them and hung around town waiting to let them in the house. Now I want to cancel their service because they have extremely poor service obviously and so I did just that and they automatically charged me 241 when I did not authorize the payment or enroll in auto pay. They provided poor service - I wanted to cancel. Now because they provided poor service I have to PAY TO CANCEL. Ridiculous. I want my money back and I will never deal with this company again. I ended up hiring a local HONEST and RELIABLE company.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  0n July 1 2024 I called Brooks pest control to cancel my service .the gentleman argued with me.He said he wasn’t going to cancel it he would put me on a monthly and lower my bill. I said no I don’t want your services I told him not to send anyone out , because I wouldn’t pay for it . They sent a person out anyway.. I called back again and they finally canceled it , the gentleman said he was going to waive the outstanding balance. They keep sending me bills I keep calling them , now there pressuring me by calling me and emailing me telling me that they are going to send me to collections. I don’t owe the bill , they were told that I didn’t want there service anymore but they still sent someone out and tried to force me to retain them

• Initial Complaint

  08/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I oversee me my elderly disabled(wheelchair, min use of hands and diminshed mental capacity) mom bills etc(Claudia Young@ 2146 ********* ****** **** ** *****). July 2024 spoke to BPC on behalf of my elderly disable mother to stop auto charges from her acct. BPS said it would stop. Her acct was charged again. 8/22/24, i called and spoke with Mike h Dorian and charges were reversed abd acct was to be closed as i explained my mother cannot make decisions and is unable to agree and sign contract. Dodian agreed to terminate. 8/26/24 refunds fkr charges went to my mother's acct. 8/30/24 new charge of $121.98 pending to debit on9/3/24. I called BPS and spoke to Cross. He went back and forth over what his notes said veersus what I told him wa said. He said he could listen to recordings of prev conversations of my call of which i not only agreed to, i encouraged. He then told me to be quiet and to be an adult. I explained to him my frustrations from calling and having prior resolution(terminate contract & no auto charge on 8/22/24) rescinded via him and he said he could stop autopay for 1 week and i need to prove to him i have power of attorney to cancel contract with no fee. I told him if we have to pay fee, it will be paid just no auto pay as her social security income does not cover it.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company is sending me to collections for services. I was never given. I tried multiple times to speak to somebody and clear this solution gave the same story to multiple employees managers. The gave me the runaround different managers told me different things stating on clearing out the balance and others saying the only way it’ll clear it is if I remain with the service which I disagree with because the service was horrible and never was told That my service was coming up and I have messages and recordings about them stating my balance was going to clear and all they would tell me is oh no, we can’t do that. You have to remain with us for another year trying to trap me with the services for another year. I told him that I did not want the service, and then stating that that’s the only way my balance will clear and I had told him that I don’t want service till I speak to someone stating that the balance was at zero never gave me a call. I texted them. I called Them several times and no attempts on them on calling back or giving me any reason.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Service tech was a no show for the regularly scheduled service for August. I had to call the company 3 times to reschedule. The tech was still a no show.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I initially agreed to start a fumigation plan with Brooks Pest Control in April 2024, which was supposed to cost $150. However, the service appointment was not honored as no one showed up. I decided to cancel the plan, and the company offered a $50 discount, assuring me they would provide the service after the first scheduled visit. Despite these assurances, I was charged $65 on June 7 and July 7, 2024, even though no services were performed in those months. To my dismay, I was charged again on August 6, 2024, for another $65 without receiving any services. Frustrated by their lack of service, I called to cancel their services, but I was then charged an additional $250 as a cancellation fee. Over the past four and a half months, Brooks Pest Control has only provided two services, yet I have been charged a total of $535. This amount includes the initial fees, monthly charges, and now the unjust cancellation fee. Furthermore, when the services were initially sold to me, the sales representative who visited my home did not disclose that I was entering into a 24-month contract. If I had been informed of this, I would not have agreed to such a long-term commitment. The representative also misrepresented the nature of my signature, stating it was only for the credit card charge, not for a 24-month agreement. When I requested a copy of the contract, I was told it would be sent via email, but I never received it. Given the consistent lack of service and the misleading practices involved in securing my agreement, I find the charges to be unfair and unjustifiable. I am requesting a refund for the payments made for the services that were not rendered and a waiver of the $250 cancellation fee. I believe it is reasonable to expect a company to honor its service commitments or allow me to move on without penalty when they fail to do so. I would appreciate your assistance in resolving this matter and obtaining a fair resolution. Sincerely, Madisyn priest

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have acquired pest control service with Brooks Pest Control on 6/7/2024. I have signed a one year contract however this company has been unprofessional. I have only been with them for about 3 months and they have been giving me unsatisfactory service. I am asking to break my contract without having to pay the remaining balance because they are not holding the standards on their end. If I have to remain with the company I expect them to uphold their date and times of appointments without their constant rescheduling. 8/8/2024 I made an appointment for 8/10/2024 at 8am to 12pm to have my house sprayed inside and outside. 8/9/2024 they reached out to me and rescheduled my appointment to 1pm to 5pm. This was an inconvenience for me but I needed my housed sprayed so I accepted the new time. 8/12/2024 I made an appointment for 8/17/2024 at 8am to 12pm. On 8/13/2024 they once again rescheduled my time to 1pm to 5pm. The technician never showed up to my house. I had a miss call from them but when I called back to see why no one showed the person I was taking to said he had no idea because he could not get a hold of the technician. On 8/19/2024 I called and I explain my situation and their bad service and they would not let me break contract even though they have not been professional on their end. I am unsatisfied with this company and service and don’t feel it’s right that I have to stay locked into a contract when they cannot uphold the end of the bargain.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  May 24, 2024 I get a knock on my door from a Brooks Pest Control rep peddling services. I explain that I already have pest control. She explains what their company can do for me and asks me to consider switching to using their services. I gave them a shot. She charged me $99 for the first treatment, stating that it was a $350 value and that if I cancelled, they’d charge me the full amount. They returned the next day and completed the first service. They said they return in 2 months and complete the next service while charging me $59 every month. 2 months goes by and nothing. August 9, 2024 I send an email inquiring about my pest services. I receive a reply apologizing and promising me that the following Monday August 12, 2024 someone would be out to complete the service. No one came. August 16, 2024 I send another email and receive another apology reply. I stated that I was frustrated that I was being charged for services not rendered and considered whether I should cancel my contract. The next reply simply said they’d make a note in my file and then thanked me, telling me to have a nice day. They charged me $99 for May, $59 for June, $59 for July, and $59 for August. They were due to service in July. I’ve received no pest treatment besides the initial treatment in May. I am being charged for service not rendered. I have a feeling they are going to try and charge me the remaining $251 from the initial service and I do not believe that is legal. They violated the contract to provide services. I do not think I am under any obligation to pay any kind of cancellation fee either.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I scheduled multiple services at my residence which the company has 3 times now not shown up and rescheduled. The last time they were supposed to come and didn’t they are lying and said they provided service when there was someone home and they did not show up. I want to cancel my account yet they are charging me 270 to cancel and 50 fee for a month they did not conduct service for. I want to cancel my account but they are not letter me without a fee. They neglected to do their part of the contract that they stated they would. I as a customer should not be penalized. They then canceled my account and charged me 320 fee after i instructed them to not cancel my account if it meant they were going to charge me a fee. I asked to speak to a manager which was not provided and i did not give them authorization to cancel my account. I called back and restarted my account so that they can waive the fees but i want to cancel and their company is a scam. They aren’t providing the services promised

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