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Peapil PublishingThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/23/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a free Mediterranean cookbook online form Peapil's Publishing on 1/17. I was unaware I had also ordered e-books that popped up after the order for the hardback cookbook ($9.95 for shipping). I received an email for the hardback book and another email for the e-books. When I was ordering I only clicked on to see what they were and did not intend to buy or see the content. I sent an email out after discovering the error. I didn't see the charge until I looked at my bank account and saw $52.68 withdrawn from my account. They responded saying they had no way to pull back the e-books and that I clicked apple pay 3 times. The first time I didn't think my order for the hardback went through. I was unaware they were charging me for e-books too. They have offered me a $50 coupon to use for another book at their store (about the same as if they would give me a refund). I would prefer the refund. I told them I will take the gift card but would also notify my bank, the BBB about their practices. I appreciate your assistance! Thank you, Kathy PadenBusiness response
01/23/2025
Hi Kathy, we are sorry to hear that you did not have a perfect experience when placing your order with us. As per your message, and our conversations, your order was placed with Apple pay and was verified with Biometrics not once, but twice. We are also more then happy to provide the IP Address and payments logs for these transactions but as this was placed with apple pay and verified with biometrics, your bank and you already has this information. Our policies are very clear and state that we do not offer refunds on eBooks and digital products after they have been confirmed as delivered and/or opened by your email provider. This policy can be found in the footer of all our pages/cart/checkout. As per your "complaint" we have supported you by offering you a gift card (to which you have accepted and then continued to write this complaint anyways) to the equal amount of the "disputed charge". We are truly sorry that you may have misunderstood or miss read your purchase and that is why we have offered you a gift card to support you with this. Our policies are very clear and we encourage everyone to read them prior to placing an order. As per the physical product(s) that you ordered, it looks like they are currently in transit with the USPS and will be delivered as soon as they can.Customer response
01/23/2025
Complaint: 22848079
I am rejecting this response because: I did not see any return policy. Generally with apple pay, the click has me put my passcode in which I only did once which I thought was for the book only. The gift card is almost the same as the refund. What really makes the difference whether you return the money to my bank or pay out $50 in a gift card. This was clearly an accident on my part and not an intentional purchase of e-books.
Sincerely,
Kathy PadenBusiness response
01/24/2025
Hi Kathy, we are very sorry that you did not read our Return/Refund policy for eBooks when you purchased them. We are very clear that our eBooks are not refundable once they are marked as delivered and/or opened by the customers email provider. Given your situation, to support you, we went above and beyond and provided you with a gift card to which you can go purchase multiple hard copy books or other eBooks if you so choose. Thanks,Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
transaction date 01/04/2025 process date 01/05/2025 amount charged $18.90 I DID NOT purchase anything from this company. This is a scam. My bank is going to charge me $50.00 if I change this BRAND NEW CARD! 01/04/2025 is the FIRST day I used this card. I don't know what this company Peapil Publishing is and how they got my number and I want the charge REMOVED. AND I WANT THIS COMPANY PENALIZEDBusiness response
01/06/2025
Hello *******,
We see that you placed an order for the Mediterranean Refresh: Under 30 Minutes book for $9.95, and then added our Desserts on the Mediterranean (eBook) for $8.95 on January 3rd, 2025 at 9:28 pm EST. Order total $18.90.
We can confirm that these books were ordered from IP address ***************, which is registered to your name and was placed from your mobile device. Moreover, the email address and shipping address are the same as the credit card registered address. Only you have access to this information.
All the billing info for this order is correct and the order is being shipped to the credit card registered address.
This is not fraud. Period.
An order confirmation email was sent to ****************************** on January 3rd, 2025 at 9:28 pm EST, followed by the email with the eBook.
We have canceled the Mediterranean Refresh: Under 30 Minutes book shipment, and issued a refund for your order total.
Again, this order has been canceled and you have been refunded in full.
If you have any further concerns please don't hesitate to contact us.
Have a good day,Customer response
01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Of NOTE: It was discovered that the hired care-giver for my husband used my information and placed this without my knowledge - taking it upon themselves to 'do what was best for my husband'. The agency this person works from has been advised.
Sincerely,
******* *** * ********Initial Complaint
12/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Never received product.Business response
01/03/2025
*** ******* placed an order with us for a copy of our Diabetic Kitchen cookbook. 6 business hours later she filed this dispute saying she did not receive her order. As per our checkout, her order confirmation, and her shipping confirmation, we very clearly state that shipping for our products will take 2-9 business days. (ETA)
We ship our products with the USPS and she was provided a tracking number for her order. At the time of replying to this compliant, this tracking is updated and does provide a delivery ETA.
For absolutly clarity, lt appears her order will be delivered within the quoted time frame we provided to her 3 times. (please note that the USPS does not provide guaranteed delivery times for this mail class but rather an ETA)Customer response
01/03/2025
Complaint: ********
I am rejecting this response because: They are being dishonest, which I would expect. They have many, many complaints about their company and its unreliability. The only complaint I made to them occurred when they stated to me that my product was on its way, when their tracking showed it was still at their location and had been for 6 days without any movement. If the item reaches me by Monday, January 5, 2025, I will remove the complaint. If not, I wish it to go forward. The item was ordered on December 26, 2024
Sincerely,
*** *******Business response
01/07/2025
***'s order was delivered to the registered address today. This order was delivered well within the proposed and estimated delivery window. There is simply no possible confusion with this order. Lin placed an order with us, and we delivered it to her within the time frame estimate we provided. Dismiss this unneeded, and inaccurate complaint.Customer response
01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
11/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date Place: October 3, 2024 Refund/Cancellation request October 3rd, 2024 Reached out to company then credit card merchant Charged for items (not presently used/opened) with misleading prices Charged for item never received
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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