Reviews

DO NOT GO HERE. They kicked my wife and my dying dog out because we demanded accountability for a past mistake that led to her preventable condition. We adopted our dog in 2018 and were told she was spayed by the adoption agency (of course). We started noticing symptoms that looked like she was in heat, so we brought her to Cottonwood VCA. They did an ultrasound and the vet told us they couldnt see a uterus. They did a swab and examined it under the microscope and said it looked like tissue affected by estrogen. Their interpretation was that, when she was spayed they likely left some estrogen-producing tissue that would cause heat-like symptoms. That was the story we were given, so it was the story we believed for 5 years. FAST FORWARD to 2023. Our dog Pansy became ill and we brought her to Cottonwood. They did an ultrasound and said she had pyometra, which is an INFECTED UTERUS. She was not spayed, she had a uterus the entire time. My wife asked to speak with a manager or head veterinarian. After HOURS of waiting she finally spoke with someone who completely wrote her off and dismissed her concerns. She finally asked bluntly what avenues we had to explore accountability, and they offered none. As a reminder, they had our dying dog who needed emergency surgery in the back. My wife mentioned the licensing board for a complaint and they swiftly ejected her and our dog. No offer to call another emergency vet, no suggestions on where to take her, nothing. This place is crooked, do not take your pets here. They care about nothing but money. I have doubts they even did an ultrasound back in 2018. And if they did, the vet who read it was clearly incompetent, or over-interpreted nonexistent results. What a joke.

I suppose this is what ********/Cottonwood is becoming but this is not a vet for the average person. You should expect a minimum $125 expense no matter what. I've been bringing my dog here for three years but today was the last straw.After a dental procedure two weeks ago that cost over $2000 my dog's lips started swelling yesterday. When the swelling hadn't receded this morning I called and was told that the doctor who did the procedure wasn't in today but to bring in the dog for a walk in check up. I am leaving town for two weeks and wanted to make sure that the healing was going well before leaving town.My dog was taken inside and within five minutes I received a call from ************ telling me that everything looked fine and my dog would be discharged. After telling me that everything looked fine she asked me which side the very obvious swelling was on. A thorough exam to be sure.When I went inside to get my dog I was told I owed $140 for the visit. The only explanation I was given was that if I didn't want to pay I should have waited to see the doctor that did the procedure and that this was standard practice at "human doctors" as well.I was given no prior alert that I would be charged such a fee. It makes no sense to me that when my dog has complications from a procedure performed by a clinic I should be charged for those complications.Again, if you're a millionaire that lives in ********/Cottonwood then maybe this is the place for you. If your income is anything less than $500k/year I would avoid at all costs. They will bankrupt you and they have no remorse or sympathy.