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          Business Profile

          Pet Grooming

          Puppy House

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Grooming.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/11/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a puppy from Puppy House and brought him back to *********, **. I took the dog to get his rabies shot and ***** test because he had non stop diarrhea. I thought it might have been due to the change of food, however my vet diagnosed him with *******. I have other dogs in my household and I have spent hundreds of dollars on testing and treatment for this puppy and my other dogs. Hes going on his 3rd round of antibiotics because ******* is hard to get rid of. Im super frustrated because I would have never bought a pet that was sick, especially exposing that pet to my other dogs. I paid $1700 for this puppy and unfortunately hes been sick ever since I brought him home. I have the receipts and testing to prove it.

            Business response

            08/22/2023

            Hello *********

            Giardia is a parasite. This parasite is so common it is almost routine in vet offices to have a ***** test ordered on the first couple vet visits.

            On the day you purchased the puppy on the health contract you signed it states we do not cover parasites.

            We deworm consistently as soon as a puppy arrives.

            however parasites are extremely common especially in puppies.

            I would talk to your vet about reinfestation and a way to prevent it.

             

          • Initial Complaint

            01/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            date started was 1-12-23 when we requested they find us a female white boxer AKC registered. This is the second puppy we ordered from them. Our first one was over 2 years ago and had no problems. We wanted to use them again. We ordered a AKC white boxer from Puppy House. We got a call that she was in and had been cleared by their vet. we drove from Las Vegas to St George to pick her up when we arrived we found out that she was not AKC but ACA. they said they would file the AKC papers to get her dual registered. So the puppy was coughing and we were told their vet said it was allergies. We went ahead and paid 3100.00 total for her and by the time we got back to Vegas her cough was worse and more frequent we were told that there was only 15 day guarantee on their contract is paying up to 500.00 for medicine. we decided to take her in to our vet as an emergency, she was diagnosed with sever pneumonia, under weight by 10 pounds, struggling to breath, and a parrisite in her body. so far a 2000.00 vet bill she is in the hospital on oxygen, fluids, antibiotics and the vet dont know if she will make it. Puppy House now will not call us back, will not pay for the vet care and said they will communicate via email which we are still waiting for. The knew the puppy was sick and falsified that she was well. we requested a copy of the their vet report which we still have not gotten. they were suppose to also provide AKC papers and genetic testing report that we dont have yet either. Please they need to be fined for selling sick and almost dead dogs. We did send all the exrays, vet reports and estimate to them via email. which they requested. I will do whatever needs be to see that they never sell another sick puppy to anyone. They would not even discount her down since she was not AKC like i requested. Or pay for the vet bill...... After seeing horrible reviews after we bought our first puppy i just wonder what happened to this business and their caring.

          • Initial Complaint

            04/07/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            About a week ago (April 1st 2021) I went and got a dog from the puppy store, the one by Albertsons (?? I already know I shouldnt after I already did. I had no idea this place was so bad. And didnt hear anything about it till I had already got the dog) I worked with a very smooth talking older gentleman. We financed threw a company one half and then he in house financed the other. And had me put down $180 cash as a down payment. We agreed that I would make two $300 payments a month until it was payed off. Today (april6th)I received a call from the store saying he had no right to do that and that that sales man was being audited.? and that if I dont come up with over $1500 in two days they are going to take the dog back. And that because he broke contract with them apparently mine is non void. After talking with the lady longer and I mentioned the down payment she said there was no record of me putting down $180 CASH. He had pocketed the money. ?now they are refusing to give me a receipt of the $180 I gave them even tho they reviewed the cameras and seen that I gave him the money.

            Business response

            04/07/2022

            Although $1500 was not authorized  to in-house finance Puppy House is honoring the deal that was made that day. As for the $180 we cannot provide a receipt for money that we never obtained however customer is not being held accountable for it and will not have to pay it back. Not to sure what the complaint is about

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          425 N Bluff St

          St George, UT 84770-4533

          Visit Website
          (435) 229-9225

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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