Collections Agencies
Express Recovery Services Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Collections Agencies.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not responsible for this debt as I do not have a contract with express recovery services. I have not received and details of any kind of contract as requested.Business response
02/13/2025
Our records do not show any communication from Mr. ***** asking for validation or information regarding this debt. We have sent him a notice and will mark the debt as disputed and request a validation from our client. That validation will be mailed to Mr. ***** once we receive it from the original creditor.Initial Complaint
12/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with charter communications, I do not have a contract with Express Recovery , they did not provide me with the original contract as I requested.Business response
01/13/2025
Our office does not collect for any company called **********************. The customer has not listed an account number to identify the debt in question. We do have one debt which matches the name and phone number. We also received a credit dispute on this debt and are validating it with the original creditor right now. the debt is for a healthcare facility. Information will be sent regarding this debt. *********************************, we do not have a debt for that creditor.Initial Complaint
12/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
What the nature of the dispute is My adopted daughter obtained mental health services at the following business (University of Utah Health) in the year 2022-2023. At the time she was a minor but she was covered 100% from her medical health insurance, (her medical health insurance covers her 100% since she was adopted by us from the state of Arizona and the contract between the Court, Department of Children and Family, said that all medical services are covered, it is a service that children with special needs have from the any state, Arizona). The company, because it was in another state, never submitted the bill to the insurance and they charged to my husband, damaging his credit and obliging him to pay the balance due. I consider it fraudulent activity for the following reasons: • The invoice does not have as reference the patient's name (****** ** ********). • My husband cannot be responsible for paying a bill that does not receive (that is why we have a Personal number (SS) that identifies us with our own ethnicity. • The insurance never refused to pay, they never contacted the insurance company (the insurance company paid a bill of $794.00 from another hospital: Utah Valley Emergency PHYS LLC in the same year), the insurance paid this bill leaving the zero (0) balance. Date of transaction Unknow The amount of money the business charge $283.71 What the business committed to provide me Nothing. They continue to force my husband to pay the debt even we provide the medical health insurance contact number. What the business has tried to resolve the problem Nothing. Ashley is an adult now and is getting Supplemental Security Income (SSI) every month, I think she can take responsibility and pay her due bills, or the business (University of Utah Health) can contact the insurance company and arrange the due balance with them.Business response
12/31/2024
We have had several conversations with the consumer regarding this debt. We have verified with our client that they billed the correct insurance and it was denied for no pre authorization. The patient was a minor at the time of service which makes her parents liable for her medical care. They can contact their insurance provider to figure out why they denied the charge, but it was billed and denied.Initial Complaint
12/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Enbridge Gas Formally Dominio or with Rocky Mountain Power. I do not have a contract with Express Recovery. They did not provide me with the original contract as requested. Furthermore, my information was exposed in the 2024 social security data breach, which was reported to the FTC. According to 15 USC 1681, I am entitled to my information being kept private.Business response
12/31/2024
The debts in question are for gas and electricity service at ***** * ******** ** Cedar Hills, Utah. Services were connected from 6/2019-6/2020. Notices have been sent and we have not received a dispute regarding this debt. This is the first we have heard from the consumer.
We have marked the debt as disputed. If the consumer is the victim of identity theft, we would need a police report or an affidavit of identity theft. That can be found at ***************. That affidavit would launch a fraud investigation through Rocky Mountain Power and Dominion Energy.
The consumer can also contact our office for assistance and additional information at ###-###-####.
Initial Complaint
12/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Im not liable for this Debt with Express Recovery ************ Expeess ****. I do not have a contract with Express Recovery Services, and they did not provide me with the additional contract as requested. Additionally, Debt reported was not filled to my insurance correctly and within the required timely manner. My health insurance has confirmed that not claim or bill was filled to them on those dates.Business response
12/13/2024
Our records indicate that notices were sent out on the accounts in question. We had a phone conversation on July 19, 2024 and Mr. ** ******* stated he thought insurance companies had not been billed properly. He was informed that he could provide us with insurance information and we would research that with the client to have it billed if we needed to. No information was ever provided. The account has now been sent to our attorneys office. We have marked the debts as disputed on our end.Customer response
12/13/2024
Complaint: 22680771
I am rejecting this response because: the business should remove this from my report as I am not liable for this charge. Its the responsibility of the ****************** to file correctly within a timely manner which they didnt.I demand this be removed.
Sincerely,
Abdulazeez AlanssariBusiness response
12/17/2024
As stated, we are contacting our client to validate the debt. The debt has been marked as disputed. The medical services were providing to Mr. ** ******* and our records indicate that he is the responsible party. If we learn otherwise during our investigation, we will update Mr. ** *******.Initial Complaint
09/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt from express recovery svcs. I do not have a contract with express recovery svcs. They did not provide me with proper contract as requested.Business response
09/30/2024
This debt is for electricity service at **** ******** ** ***** Lorton, VA. It was assigned to us by Dominion Energy Virginia. We have not received any request for information. We have marked this debt as disputed and will obtain verification of the debt from the original creditor.Initial Complaint
09/10/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with DOMINION ENERGY VIRGINIA, I do not have a contract with EXPRESS RECOVERY SERVICES, they did not provide me with the original contract as requested.Business response
09/11/2024
The account in question was assigned to us for collection by Dominion Energy Virginia. This account is for electric services at *** **** ** **** ** ********** **. The service was initiated over the phone and did not involve a signed agreement. We have marked the account as disputed. If you are the victim of identity theft, please provide us with a police report or an affidavit of identity theft. Find out more by visiting www.idtheft.gov.Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22268815, and find that this resolution is satisfactory to me.
Sincerely,
Nicholas GibbsInitial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a phone call out of nowhere. They tell me a sheriff served me at some fictional address. Say if I don't pay I'll be garnished. Says I default at court. Of course I never had the option to go. I think this is unlawful and shadyBusiness response
08/09/2024
This account has been forwarded to our attorney's office and they have obtained a judgement. Our records indicate that the Summons and Complaint was served by the Sweetwater ********************** on 6/5/2024 at the ****************Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with DOMINION ENERGY VIRGINIA . I do not have a contract with EXPRESS RECOVERY SERVICES. When I requested the original signed contract with this company, they did not deliver it.Business response
07/02/2024
We received this same complaint today from the credit bureau e-***** dispute system. This is the first we have heard, we have not received any request for validation of the debt. We are currently holding the collections process until we can contact our client for validation of the debt. The account has been marked as disputed as required by law. This debt is for service at ***********************************************************. We are contacting the original creditor for debt verification. Once we have that, we will send a copy to the consumer.Customer response
07/02/2024
Complaint: 21928680
I am rejecting this response because: I do not have a contract with your company and therefore, I am not liable for any debt with your company. I demand that you remove this from my credit report ASAP. Non-compliance will result in a complaint with the **** and a fine of $1000 in pursuant to 15 USC 1681n.
********* De *****Customer response
07/02/2024
That is irrelevant as on four different occasions I have requested for the original signed contract with the company I am complaining about. It is clear they are again buying themselves time. I have no contract with this company, I am not liable for the debt with this company and I have no knowledge of any service at the current address they specified in their response. Remove this item from my credit report and if I should receive another response such as the last asking me for documentation I will submit a complaint to the **** on all three companies involved.Business response
07/02/2024
As stated, we can only respond to requests made to us. Utility services typically do not have a signed agreement as they are generally done over the phone. We have received this request and are investigating it. That's all we can do in this situation. It has been marked as disputed.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been receiving calls daily from the number ************. On 05/08/2024 at 12:45 pm I attempted to call back to inquire what company this was calling me. the number does not identify its name when it answered, puts you on hold for the next avail rep. I asked the company name - the male voice identified the company as EXPRESS RECOVERY and stated the automatic call dialed me and he needed my information in order to speak with me. I asked what company they represent (so I could determine if this is a legit call). He refused to provide that information and informed me that unless I provide my information he cannot speak with me. I reiterated his number called me, I need to know why/what company they are calling for. He hung up. (1) when calling, an automated message plays that does not identify the name of the company; (2) I was denied information that would tell me if this is a legit call. I was not asking for anyone's personal information but rather the name of the company they represented in calling me; (3) I called back a second time and repeatedly heard the automated message to press 1 or press 2. Then I was on hold and received an automated message stating "to request a call back at ************ press.." I looked for an email to complain to the company directly, I attempted to match the number that called me to the name given by the male who answered my call, and I attempted to identify the second number in the automated message - this number is identified as ERC aka Enhanced Recovery Company which I have been unable to connect to the name Express Recovery. the manner in which Express Recovery answered me is unacceptable. IF they had told me the name of the company the acct belongs, I would have informed them of a bankruptcy and asked for a number/email to fax the letter verifying. But they would not tell me anything to verify. A business is obligated to provide info when asked. I consider the repetitive calls without providing this information as deceptive harassment.Business response
05/08/2024
This complaint is filed with the wrong company. We are not associated with either phone number listed in the dispute. **************'s automated message states their hours of operation, which are different than ours, in Eastern Time. We are located in **** (Mountain Daylight time zone) and not in any other states. We are not associated with Enhanced Recovery Services.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.