Collections Agencies
Express Recovery Services Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Collections Agencies.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with ****************************. I do not have have a contract with Express Recovery Services. They did not provide me with the original contract I requested.Business response
04/06/2024
Our records indicate the accounts are still outstanding, however this client has requested that none of their accounts be reported to credit. We are in the process of removing these accounts.Customer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *******************. I do not have a contract with EXPRESS RECOVERY SVCS IN, nor was I provided a copy of an original contract upon request.Business response
03/04/2024
There is not enough information contained in this complaint for us to verify whether or not this consumer is the consumer who owed the debt. He can contact our office at ************ or ************ and verify his identification details. If it is not the correct consumer we will be happy to help him with the process he needs to take.Initial Complaint
01/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with wasatch pediatrics . I do not have a contract with Express Recovery Services they did not provide me with the original contract as I requestedBusiness response
01/31/2024
This account is at our attorney's office and has been reduced to judgment. It appears to be a valid judgement. We have marked the debt as disputed on the credit report.Initial Complaint
01/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ********************* I do not have a contract with EXPRESS RECOVERY SERVICES INC reporting this debt. I have never received any communication about this debt, and they have failed to provide me with an original copy of contract as requested.Business response
01/15/2024
In review of the history of this account, it appears that when ****************************** was notified about the account, she did ********************** it up in a reasonable amount of time. We have issued a deletion to the credit bureau for this account.Initial Complaint
10/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with dominion energy. I do not have a contract with express recovery. They did not provide me with the original contract as I requested.Business response
10/09/2023
We have no record of any correspondence from ****************. There is no contract for the debt. *********** accounts are governed by statute in the *************. The debt has been paid as of today and will be reported to the credit bureau with a 0 balance.Initial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with QUEST STAR GAS DBA DOMINION ENERGY. I do not have a contract with Express Recovery Services Inc. They did not provide me with an original contract as requested.Business response
09/13/2023
We have not received any requests for documentation from Mr. *******, we will send him documentation on the account. Questar Gas/Dominion Energy has assigned the account to our office for collection. The debt is created by statute for a public utility. There is no signed agreement created for Questar Gas accounts.Customer response
09/13/2023
Complaint: ********
I am rejecting this response because:I asking that the collector please send the information to ********************** to prove it is in deed my debt and not some my fathers . I’ll need to see a colored photo ID or some sort of proof this is my debt.
Sincerely,
******* *******Business response
09/13/2023
Because the information contains PHI we do not send that through email. Our records indicate the account is for Jr. a copy has been sent through the mail. You can also call our office to verify the date of birth and social security number listed on the account. We can be reached at ###-###-#### or ###-###-####.Customer response
09/15/2023
Complaint: ********
I am rejecting this response because:will they be able to provide a colored photo ID of the debt owner ? I’ll need more proof this is my debt . Just my name DOB and SSN isn’t enough as far as I’m aware. Please advise
Sincerely,
******* *******Business response
09/15/2023
We have sent a copy of the information containing the service address, date of birth and social security number provided at the time of the utility connection. If you believe you have been a victim of identity theft you can provide us with a police report or signed affidavit of ID theft (ftc.gov) and we will start a fraud investigation with our client.Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Express recovery systems, now operating under Clear Management Solutions, contacted me today 08/01/2023 regarding a supposed debt. The name on the debt being my maiden name that I have not had in almost a decade, at an address I havent been at in almost a decade, and belonging to an urgent care I havent been to in almost a decade. I was explaining this to the person who contacted me and she was immediately combative, rude, unprofessional, and assuming. When I told her I wanted proof of the debt she disconnected the call. I believe this debt is past statute of limitations given the information I provided above. I would like this debt removed and I would like the person who contacted me to receive reprimands for her behavior.Business response
08/02/2023
This complaint does not contain enough information for us to research her claims. I don't show any communication with *************************. She states in her complaint that this account was under her maiden name, but does not list the maiden name. There is also no account number provided or what phone number we contacted her at. We would need some additional information in order to research this further.Customer response
08/02/2023
Complaint: 20405759
I am rejecting this response because:I am providing the additional information they needed.
maiden name: ************
phone number they contacted me at: ************
Phone number they contacted me from: **************
Sincerely,
*************************Business response
08/03/2023
I have checked all of our call records for Clear Management Solutions and Express Recovery Services. I do not show any calls being made to this phone number. The ************ is not a phone number that belongs to Express Recovery or Clear Management.Initial Complaint
05/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
You reported a charge off to my account but you were either included in my chapter 7 **************** bankruptcy, or settled in full.Business response
05/25/2023
Please provide us with additional information regarding this account. We show no outstanding accounts under this customer name. We do not report anything as a charge-off, it would be an active collection account or paid collection account. We need additional information to determine what account **************** is referring to. An original creditor, or account number, even an amount reported could be helpful.Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello, My name is ***************************** and I am kindly requesting that any and all collections accounts held with Express Recovery be deleted from my credit report. In 2018, I was in a residential care program for an extended period of time, and was later in two intensive outpatient programs as a result of being a survivor of human trafficking. My car was also stolen in 2018. Since 2018, I have attended multiple intensive outpatient programs, inpatient mental health programs, and a residential mental health program. I have also been on disability leave from work for several months since 2018. These events have led to multiple collections accounts piling up, which I have since paid. (Some of these payments were made as a result of my wages being garnished, which unfortunately happened while I was on disability leave from work). I am at a point in my life where I am trying to finally rebuild my credit and buy a new car. I would greatly appreciate any cooperation from Express Recovery in regards to deleting any and all accounts from my credit report with Equifax, Experian, and TransUnion.Thank you for your consideration.Business response
03/16/2022
We have issued deletion instructions to the credit bureaus for all paid accounts.Customer response
03/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.