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          Business Profile

          New Car Dealers

          Brown's Arlington Honda

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/01/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I received an inquiry on December 22nd regarding an offer for a vehicle through this dealership. I had never heard of them prior to seeing the listing on a third party website, however I inquired about the price, and upon arrival was turned down because the price listed was an "error" and they are not responsible for that. Prior to going, I knew that according to ************* Vehicle Code of ********, they have to honor the price that was offered to me even if it was a mistake. This was an experience where I was bait advertised. I not once received an apology regarding the hour it took me to get there, and I was told that if I wasn't interested in paying $66,000 for the car then they were not selling it to me. I am outraged.

          • Initial Complaint

            07/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Brown Honda needs to refund a $500 deposit to me, but have not done so. Our initial communications took place on June 24, 27, and 28. On 7/28 I was told "the accounting dept processed your refund". On July 7 I asked again, as the refund did not happen, and I was told again it has been processed. I asked for a proof of the refund and they agreed to provide a proof. On July 18 I asked why I have not received either the refund or the proof, and have received no reply. Today (7/21) I am seeking help from BBB. I can provide more details about the earlier events (before June 24).

            Business response

            07/25/2022

            spoke to customer this morning, we are working on issuing a refund ASAP

            Customer response

            08/02/2022


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            The dealership has provided the refund of $500.

            Regards,

            ***********

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 88

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3920 Lee Hwy

          Arlington, VA 22207-3724

          Get Directions
          (703) 247-1111

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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