Complaints

• Initial Complaint

  11/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The law firm ******************************************* APC has been persistently contacting my mother, attempting to assert the validity of questionable contracts in an effort to file a lawsuit for a debt that does not exist. Despite having conditionally accepted their claims on multiple occasions, they have yet to produce any agreement for inspection that substantiates a legal relationship between ******** ****** and their firm. Furthermore, their possession of my mother's private information raises serious concerns about the possibility of identity theft, as they have no legitimate right to access or use such personal data. Their actions demonstrate a troubling disregard for legal standards, personal privacy, and the rights of senior citizens. This behavior is both unprofessional and unacceptable. More documentation upon request

  

  Business response

  12/04/2024

  Attached is the Firm's response to the above-mentioned complaint.

• Initial Complaint

  11/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This alleged debt, which was charged off by ***********, has been unlawfully sold to **************************** P.S. in violation of the Fair Credit Reporting Act (FCRA) and relevant consumer protection laws. My personal and financial information was transferred without my authorization, which constitutes a breach of privacy under federal regulations. Additionally, the repeated visits by ****************** to my residence are harassing and inappropriate. *** ************** representatives have knocked aggressively and obnoxiously on my door multiple times, even after being informed through my Ring camera system that no one was home and to leave a message. They have also spoken to my pedestrians and passer ***** as recorded by our home surveillance, revealing my personal name asking for my where abouts, which is a clear violation of my right to privacy and may be considered an unfair debt collection practice under the Fair Debt Collection Practices Act (FDCPA). In light of these unlawful actions, I request the following: Immediate cessation of all communication and collection attempts by Capital One, **************************** and ABC **************. Any further contact will result in legal action.Removal of all personal and financial information related to this debt from your records, as well as any third parties you may have shared this information with.Confirmation in writing that you have ceased all actions related to this debt and removed my personal information from your records.

  

  Business response

  12/20/2024

  Attached is the Firm's response to the above-mentioned complaint.

• Initial Complaint

  10/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THIS BUISNIESS IS REPRESENTING "***************", I RECIVED A LERTTER FROM " ********************************* NOTIFING ME THAT THEY WERE TAKING ME TO COURT. I CALLED THEM RIGHT AWAY TO OBTAIN MORE INFORMATION AND PROCEEDED TO MAKE A PAMENT. " ******* " AND I CAME TO AN ARRAGMENT FOR MY ACCOUNT AND BALANCE. THE TOTAL BALANCE WAS ORIGENALLY $9,200, WITH THERE ADDITIONAL FEE'S IT WENT UP TO $11,000 WITCH I AGREED TO PAY. I MADE A PAYMENT RIGHT AWAY OF $5,000 (JULY 26 24), WE AGREED TO A SIX-MONTH PAYMENT. THE REMAINDING AMOINT ($6,000). THE FOLLOWING MONTH I MADE ANOTHER PAYMENT FOR THE AMOUNT OF $2,000 (AUGUST 26, 2024), MY NEXT PAYMET WAS ON SEPTEMBER 29, 24, $1,200. FOR THE MONTH OF SEPTEMBER, I TRIED TO MAKE A SMALLER PAYMENT BECAUSE ON AUGUST 26, 24, I PAID MORE THEN THE MINIMUM AMOUNT IN THAT MONTH. I GAVE THEM A CALL TO SEE WHY I COULDN'T PROCESS A PAYMETN, THE REPRESENTETIVE WHO ATTENDED TO ME WAS VERY RUDE AND WOULD NOT ALLOW ME TO MAKE A SMALLER PAYMENT ($400). I EXPLAIND TO THE GENTALMEN THAT I HAD MADE A BIGGER PAYMENT IN AUGUST AND THAT WOULD HAVE COVERED ME IN SEPTEMBER. THE REPRESNTETIVE TOLD ME THAT IN THIS CASE ANY EXTRA PAYMNETS DID NOT COVER ANY OTHER MONTHS AND I HAD TO MAKE FULL PAYMENTS EACH MONTH OR MORE. I EXPLAINED I COULD DO ONLY $400 SINCE I OVER PAID AND BEFOER I COULD FINISH SPEAKING HE SAID " NO " REPEATED THE SAME EXPLINATION AND HUNG THE PHONE ON ME BEFORE I COULD OR COULD NOT MAKE A PAYMETN. I FELT VERY DISRESPECTED AS THIS IS NOT A PROFETIONAL OR RESPECFUL WAY TO TALK TO A CUSTOMER WHO IS MAKING A PAYMENT (SMALL OR LARGE). I HAVE ONCE AGAIN TRIED TO CALL BACK AND MAKE A PAYMENT AND NOW THEY NOTIFY ME THAT THEY WILL BE TAKING ACTIONS TO BE SENT TO COURT ALL OVER AGAIN, OUR AGREEMENT IS PAYING MY DEBPT IN SIX MONTHS REMAINING BALANCE OF $4,000 FROM THE FIRST PAYMENT I MADE. OUR SIX-MONTH AGREEMENT HAS NOT YET BEEN FINISHED AND I HAVE MADE PAYMENTS SINCE WE FIRST SPOKE, IT TOOK ONLY ONE REPRESENTETIVE TO DECLINE A PYAMENT AND FILE ME AWAY TO COURT!

  

  Business response

  11/06/2024

  Attached, please find the Firm's response to the above-mentioned complaint.

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Im paying on a debt that does not belong to me. Im a victim of identity fraud by past room mate. Im just about done paying it. My first payment was due on 6/24 and the letter barely went out in the mail on 6/21 but per sora the letter had been went out! Complete lie! Sora was rude and lied about dates and hung up in my face. I called back and got **** at ext 137, I told her I want to get this paid and over with! My min payment was 986 but I told her that I have more to give abd if its possible to pay 3000 now and have the other 3k paid off before 1/2025, I asked her if I can skip aug paymebt cause I sent in everything I have and she stated thats fine cause Im way over. I have been trying to call for weeks now just to confirm the received another 2k and no one answers! Its been weeks and no one calls me back or answers my calls. Im paying a company that **** even answer me. I try calling at all hours more than 10 times a day! Office says open online but they dont answer. I need my balance and to confirm they are receiving payment!

  

  Business response

  10/04/2024

  Attached, please find the Firm's response to the above-mentioned complaint.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******************************************* were given a **** account to collect on. They garnished my wages. I have documentation from them and the ******************* that the judgement was paid in full. My credit report still shows an unpaid balance and charge off status. This should be reporting paid in full. Why tell me the account is paid in full and then report a balance still owing. They have been vicious and nasty to work with and put my family in severe financial hardship and dont have the decency to update and correct my credit bureaus!!

  

  Business response

  09/27/2024

  Attached, please find the Firm's response to the above-mentioned complaint.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Discover. I do not have a contract with ******************************************** they did not provide me with the original contract as I requested.

  

  Business response

  08/23/2024

  Please see the attached response from *************************, an attorney with Suttell & Hammer, P.S. 

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April we received notification that we were being sued, we called/emailed to discuss payments. We did not get a response, two days after reaching out, which was the day we received mail from them, we were served court papers. We contacted again saying "Hey we definitely contacted you please lets arrange payments" they finally got back to us.We cashed out retirement to pay this off because this place is really aggressive and it's just worth not being scared of heartless folks to pay it off. We called to try for a settlement and didn't get a response. We're calling again today but it's really frustrating having them throw legal documents at us, threatening our financial wellbeing, which is already unstable, and then them not answering the phone. Like if you want me money should pick up or call back.

  

  Business response

  05/24/2024

  Attached, please find our response to the above-referenced complaint.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a summons for court a civil case. I filed an answer (which I had to borrow money) to do. I then sold a personal vehicle to cover suit. Debt was paid in full before answer needed to be in Court. Paid in full april 10th. Was told 10 to 12 days for letter stating that and case dropped. I got letter on 5/3/2024. The case still has not been dropped. This is causing undo stress.

  

  Business response

  05/20/2024

  Attached is the Firm's response to the above-mentioned complaint.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was served a notice dated on 11/27/23 that I recievd on 12/10/23. I responded to the claim to fight it and they ALREADY are garnishing me before my 30 day notice to respond. Also I talked to someone I believe name was **** who was the harshest, meanest and cruelest customer service rep I've ever talked to in my life. He was rude, judgemental and literally made me cry he was that mean. I talked to him for not even 2 minutes and didn't yell or cuss yet he was antagonizing mean and seriously the most unprofessional human I've ever dealt with in my life. He was seriously so mean and unprofessional and should be fired. All i wanted to know is why I wasn't aloted the 30 days to respond like the paperwork said and he was literally cruel about it. We talked for not even 3 minutes and he left me in tears with his meanness. He needs training and to be talked to talking to people so mean. Such an unprofessional and mean person and business that doesn't even allow people to respond in the time they permit before they garnish you. They don't even have a yelp page to leave a review but several review online people have the same complaints as me. Unprofessional, don't follow legal protocols and bully individuals.

  

  Business response

  01/03/2024

  Attached, please find our Firm's response to the above mentioned complaint

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TLDR: ******************************************* is a poor communicator even with attorney help and needs to be reported and reviewed by the **************** bar association for proper conduct and communication standards. This issue has been ongoing from September 2023 to November 2023.In December 2022, I entered into a settlement agreement with ******************************************* for an account associated with ***************** *****, represented by my attorney, ******************************************, who finalized the agreement on January 12, 2023. Historically, I had access to an online account to monitor and make payments towards my debt, often paying more than the required amount.However, since September 26, 2023, communication from ******************************************* has ceased, despite repeated attempts by both myself and my attorney to engage with them through email and phone. This lack of response persists even as I continue to fulfill my payment obligations. My attorney's latest attempt to contact them was on October 23, 2023, which also went unanswered.This situation is particularly concerning as I am unable to access my account to view my balance or make payments as of November 27, 2023. The inability of ******************************************* to provide basic account information and maintain communication is not only frustrating but also impedes my efforts to responsibly manage and repay my debt.Given the circumstances, my attorney has suggested reporting this matter to the Washington ********************* for appropriate corrective action. The lack of response from ******************************************* is unacceptable, especially considering the current economic climate and the importance of financial prudence.In conclusion, *******************************************'s failure to communicate effectively, even through legal representation, warrants intervention by the Washington ********************* to address this issue and ensure proper conduct and communication standards are met by the firm.

  Customer response

  11/28/2023

  Attached additional information with dates. The company also doesn't include an account balance for debtors to view, analyze, or review. Instead (based on my call on 11/28/23), debtors have to call to get an updated balance. This promotes a lack of transparency.

  

  Business response

  12/08/2023

  Attached is our response to the above mentioned complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩