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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This discover card company started sending me letters that I owe money since I have live in ********** for a good few years now , I have been filing a dispute and all i get is lawsuits and big paper of 200 +pages of things I spent in the good states of ************* I have filed identity theft because I have been a victim and they are not budging everytime I even open a bank account way back when and my *************** and along my savings close because one was apparently in the negative and the most recent savings I have including my *************** was close due to someone in Georgia accessing my account I have have this happened , I have no idea how this is happening but is is happening and this morning someone access my information in france , I fell for a student loans scam and gave out my information and it was then it all started back i 2017 with all this discover shenanigans. In 2017 I was in high school with no income , I graduated and started college and I'm still in college I kept receiving letters from them and since they never wanted to delete anything from my account and keep destroying my credit report since 2017 , I agree to made some payments while i investigated myself I filed a dispute and all the time it was either a lawsuit or a big fat packet with information I have no recollection of I work 16 hours a week for $17.50 friday and saturday and sunday the next and sometimes i miss work cause i get sick I manage to pay rent cause of ********** rent relief for covid and eat at work and applying for stamps and don't make enough my rent is $1430 plus utilities its **** i pay rent late cause i don't make enough and applied for countless job and none seems to be hiring I called september 1 to ask for payment plans cause at this point I'm being forced to pay an account that i did not open I was met with some help and the account manager said I was not interested in
Business response
10/03/2022
Good Morning,
Please find our Firm's response attached.
Please note: This BBB portal would not properly open on Friday 9/30/2022 resulting in a delay in providing this response.
Sincerely,
***************************
Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 19, 2022 I was notified that a state benefit was garnished for ******** for a debt of ********. I was never given a court date, could not find the case in the ** court system. I have been working with a debt settlement company to try to reduce the debt. This company has no concern for the problems that most Americans are facing. I wasnt offered ANY option that would satisfy these people through my debt settlement program. I could be homeless and they would not care. The stories Ive read on the BBB are absolutely horrible! I do not think that I was even given a chance to settle.Business response
10/03/2022
Good Morning,
Please find our Firm's response attached.
Please note: This BBB portal would not properly open on Friday 9/30/2022 resulting in a delay in providing this response.
Sincerely,
***************************Initial Complaint
08/04/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Extremely rude and unhelpful case manager. Refused to talk to me after I am legally required to talk to them with in 20 days. On already contracted settlement that Citibank agreed too. And I have been making payments on with No missed payments. After a year and a half, now the want more then double? Where did my payment to Citibank's own settlement go? Is police action need?Business response
08/11/2022
Please find our Firm's response attached.
Sincerely,
***************************
Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Suttell and Hammer is notorious (read about them online) for buying past debts of older than 7 years and attaching garnishments indefinitely. They have garnished my wages despite me protesting. They just keep bleeding people dry and there doesn't seem to be any way to even have a conversation with them. They are predatory and take advantage of seniors.Business response
07/06/2022
Please find our Firm's response attached.
Sincerely,
***************************
Initial Complaint
06/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a notice from ************************** 7/12/2018 on Case Number x1884024 (Reference number 603678)demanding $6,568.53 on behalf of **** of America. I agreed to repay it at the rate of $200.00 per month for THREE YEARS! I paid the debt off in September 2021.I have COVID. I am a 74 year old retiree who can not afford an attorney. I paid the debt in full, but Suttell and Hammer has not cleared the debt information from my record or the court record. It appears that this is a pattern with them of ignoring people. I have tried to contacting them by telephone, email and mail. All of it has been ignored.They were paid in full, but they have not followed through. Their system shows it is paid and I have 3 years of records of every $200 payment before the 10th of every month and that is not easy!Business response
07/01/2022
Please find our Firm's response attached.
Sincerely,
***************************
Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They are attempting to collect money on a debt passed the 6 year limitation. They are rude and do not wish to speak with you about anything all they want is money money moneyBusiness response
06/13/2022
Please find our firm's response attached. Sincerely,
***************************
Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/23/22, after my client called to attempt to settle a judgement that is months away from being 10 years old, which Suttell and Hammer refused to settle because she is refinancing, I called and requested a payoff demand for the full amount for said client who is making a good faith effort to pay their debt by doing a cash out refinance on their home. I was told to email *********************************** with an authorization form, which I did at 3:23pm on 3/23/22 and included a copy of the original judgement for them to reference and a fax number as I was told that they could not email me the payoff due to debt collection laws. On 3/24/22 at 12:21pm, I received an email from **************************** requesting the last 4 digits of my clients social security number. I replied with the requested information 3/24/22 at 12:34pm (13 minutes later). I did not receive any response so at 3/24/2022 I emailed bot ****** and *********************************** following up and inquiring if the payoff was sent.. no response.. I emailed again on 3/25/22 at 2:40pm inquiring again if the payoff had been faxed and informing them that the title company had not received it and that we needed it immediately otherwise the borrower could not close on the refinance of their property. No response. I emailed both title and ****** again on Monday 3/28/22 at 11:51pm letting them know that we cannot close the loan and pay them if we do not receive the payoff.. still no response.. I have also called multiple times and spoken with multiple reps who claim that they have submitted a request to the person who was in charge of sending the payoffs, the most recent stated that they emailed me the payoff that morning so I checked my inbox, junk, and trash folder and informed him that I did not receive it, He stated he would escalate it to the woman who sends the payoffs, but refused to let me speak to said individual. That was 3/28 at 11:41am. As of 3/30/22 the title company and I still have not received the payoff.Business response
04/13/2022
Please find our firms' response attached.
Sincerely,
***************************
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Customer Complaints Summary
29 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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