Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bidadoo advertisement stated that two items included free shipping but when I purchased the items, they refused to provide free shipping and when I complained they blocked me

  Business response

  12/10/2024

  Tell us why here..

  Good Afternoon ******,

  We are sorry to hear that there is some confusion with the wording on the **** website.

  As you are a seasoned bidadoo buyer, you are aware that bidadoo offers freight services and we do not do free shipping.

  Per your request we will get your current transactions refunded.

  We have205129724216 - 2013 C&M 6.4X16TT T/A Flatbed Wood Deck Refuse Equipment Trailer bidadoo -Repair $810.00 plus handling fees & taxes405384707745 -

  2021 MovinCool Climate Pro K63 Portable ****** BtuH Air Condtioner -Parts/Repair $24.99 please handling fee & tax

  205129400389 - 2021 ****** ************************************* Paint Roller bidadoo - New $0.99 plus handling fee & taxes

  $1,185.18

  $ 13.00

  $1,198.18 Total refund

  You have been refunded.

  December 10, 2024 at 11:52:54 AM PST Transaction ID'****************** & 52Y82290X8631350C

  We wish you the best in your future endeavors,

  ~ Team bidadoo.

• Initial Complaint

  11/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I would like to report the seller bidadooinc that sells on *****This seller uses other bidders to fraudulently inflate the price of their auctions.If you click on this sellers link you can see all their other items and how this behavior is consistent with almost everything they are selling, each item has multiple sellers that only bid and retract on their auctions.**************************************************************************** They bidders has a bid retraction if they endedup getting stuck with a purchase and they wanted to back out of the auction after the purchase.The bidder in the attachement, and there are many more like this has 100% of its 218 bids, on 63 different items , and 48 retractions to only this specific seller?These are my two recent purchases from Bidadoo seller.************************************* *************************************

  Business response

  11/22/2024

  Dear Mr ******************* you for participating in our auctions. We deeply value your involvement and take the integrity of our auction processes very seriously.

  Please rest assured that we strictly prohibit any forms of unethical bidding practices, including shill bidding, seller bidding, or buybacks. These practices are illegal, against our company policies, and are rigorously monitored both by our team and by ***** regulatory systems. If you have any concerns, we encourage you to reach out to **** directly. You can contact their main support team or our dedicated **** account representative, **** *******, at ****************** They will be happy to provide further insights into our company, business ethics, and the measures in place to ensure a safe and fair bidding environment.

  As an established organization, we proudly collaborate with some of the largest equipment providers and Fortune 500 companies, such as **************, ***************, *****, ******, and the City of *******. Many of these organizations conduct regular audits of their vendors, which helps to further ensure transparency and adherence to ethical practices.

  We understand that the competitive nature of auctions can sometimes lead to questions about bidding patterns. However, we can confirm that this auction adhered to all appropriate procedures, and we are confident that it was conducted fairly.
  For additional information regarding bid retractions, you may refer to ****s help page: **** Bid Retraction Policy.

  Should you have any further questions or require additional assistance, please dont hesitate to contact us. 

  Best regards,

  ~ bidadoo

  Customer response

  11/25/2024

   
  Complaint: 22571182
  
  I am rejecting this response because:

  First I have been an **** member since the beginning, a very long time ago.
  I purchased these two Forklifts, item numbers are below and emailed **** about my concern, but I have not heard anything back, so I reached out to BBB.
  
  I think it is very obvious that there is shill bidding going on on multiple auctions that Bidadoo has and has has listed. Please look at the bidders on closed auctions, its all the same type of shill bidding.
  Its great that they replied to the BBB that there is not shill bidding, but I think it is very obvious. I have been in contact with our State Attorney General, I think the press will be my next step if something substantial is not done with this type of fraud.
  Please take a look at any of the hundreds of auctions that bidadoo has, you will see the same patterns. Look at their items and you will see the shill bidders...
  
  Look at these bidders below on the same forklift that I purchased, this is on other listings also.
  Last 30 days?
  218 total bids on 63 different items, 100% Bidadoo only?, 48 Bid retractions? There are so many bidders that are only bidding on Bidadoo items. The same behavior on all the other listings shows that this is shill bidding and not owner of the equipment. 
  518 bids on 140 items, 0 history?, 100% Bidadoo only?
  359 bids on 86 items, 100% with Bidadoo only?
  412 bids on 76 items, 100% with Bidadoo only?
  
  These are the two forklifts that I bid on and one and have paid for.
  Item Number: 205010458115
  Item ID: ************
  
  
  Thank you for your time, and hopefully protection... I hope you and **** will protect us, the buyers and not the big guy... 
  Best,
  *****
  ************
  Look at all the shill biding attached
  
  Sincerely,
  ***** ******

  Business response

  12/09/2024

  Hello - 

  We have reached out to ***** with an offer of a full refund as he outlined.   Here is the offer presented. 

  In addition, we did review the bidding activity and did not see any unusual activity.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~

  Dear *****,
  I wanted to follow up on our call yesterday --  we appreciate your business and apologize about any discrepancies in your recent purchase of two Linde H30T Forklifts with us.
  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee and the **** Verified Condition program.  This returns the item to bidadoo for a full refund to the buyer, which is the most fair way we know to handle any potential discrepancies.  Our guarantee covers:

  
          Return of equipment to selling location for full purchase price refund
          Returned in same condition (not significantly more use or hours)

  
  While the claim was filed well after our normal terms and conditions, we will still offer a full refund per our guarantee if you feel the machines were not accurately represented.  In addition, while not our standard policy, bidadoo will offer to handle all return shipping and logistics to the nearest bidadoo facility (*********, **)
  Our team has reviewed the listing from the input from your email and calls, and feel:
  The machines are very high-hours, so are probably fairly typical for the age, hours, and use
  We did not see significant leaks, but do say Some residue consistent with age and use
  You claim the engine oil is very black, and the machines were low on hydraulic oil. 
  The machines do seem to operate as expected for their age and hours
  
  bidadoo values your business and again we apologize about any discrepancies with the machines and any inconvenience to your business.  The seller of these machines is one of the largest building materials distribution companies in the country, and has been a great customer of ********************** for many years.  We have sold over ***** machines and trucks for them, and they are typically very upfront with us on any major issues or problems so we can represent things honestly and fairly. 

  
  We hope you understand our commitment to both our buyers and sellers to represent things fairly, accurately, and transparently. If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.  Of course you are also more than welcome to inspect any of the machines pre or post sale to make sure you are comfortable with the descriptions and condition.
  Please let us know if you would like to return the machines for a full refund.
  
  
  Best Regards,
  bidadoo Buyer Services
  **********************************************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a welder from this company couple months ago and the add said that it was working properly fine no issues whatsoever, I picked it up in the middle of September and o tried to get it running and nothing , I took it to a place that I know of that fixes welders only , I just got a call couple days ago said that the welder is missing critical parts from the inside, and it will cost me $2600 dls to get it fixed, I pay for this welder to bidadoo around $1900 dls , the add had a video of it running no issues whatsoever and that was a total lies, I will also going to put a complaint to **** company for not been responsable for their sellers and now Im down $2600 dls , horrible customer service and its not fear to lied to customers on their website saying that everything works and they dont , very sad and disgusting about the situation and both companies.

  Business response

  11/05/2024

  Good Afternoon *****,
  
  We are sorry to hear you are not happy with your welder.
  
  Here is a link to your auction: ************************************* for your review.
  ****************************************************************************
  
  We had our Technical Team review your concerns.
  
  We rate based on age, hours and use.
  At this time we would consider this unit as described.
  
  This item was sold with non functional receptacles, and non functional generator.
  This was sold with no fuel tank.
  Heavy wear from use on the exhaust system
  Heavier wear as shown in the photos of the tires.
  Heavier fading and wear from use on the paint.
  Oil Leaks, minor residue with age and use.
  
  This item was sold As Is, Where Is, with no warranty. Equipment details and related information is limited to sight, sound, and feel. Items are limited to testing at low speeds, in a confined flat area without load, and in limited operating conditions.
  
  Best regards,
  
  ~ bidadoo

  Customer response

  11/06/2024

   
  Complaint: 22493446
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint regarding bid cancellation and unfair treatment by Bidadoo. Im reaching out to express my dissatisfaction and frustration regarding a recent transaction with Bidadoo. I made payments for item#************* that I won. Total payments made were $75,495.20. I had called and confirmed with customer service and finance department of funds and they were all accounted for. Bidadoo decided to cancel my winning bid and awarded the item to another bidder after confirming receiving my money. This action not only violates a trust and integrity of the bidding process, but also constitutes illegal and unethical business practices. It is unacceptable to take away an item that I had won and assign it to someone else, which they had the entire payment for. The entire team decided to put me off and refuse my calls the entire day. I spent eight hours on the phone and not a single person was able to help me. They kept pointing to *************************, who is traveling and working. They also accidentally spilled that they have assigned it to another bidder. I asked them why? this is unethical. They responded with we are just trying to get all the ducks to row together. Whatever that means. I have not engaged in any wrongdoing or violation of **** policies to earn such treatment. I felt discriminated while speaking to every single employee at Bidadoo. I was dealt with condescending attitude, short answers, and a whole lot of disrespect. I had acquired Hard money and bank loans to secure this item and received payments from all my lenders to forward to Bidadoo. Without any phone call, any email and any text they cancelled my item. I was planning to use this equipment to further grow my one-man business in the truck industry and they decided to hurt me so bad that I wouldnt be able to recover from this. I felt the entire team working against me instead of with me. I do not want the money. I just want them to honor the item that i have rightfully won. ************************* ************

  Business response

  05/17/2024

  Good Day Jahan,

  Thank you for working through this with us.

  Best regards,

  ~ bidadoo

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although not the outcome I wanted I appreciate the ** reaching out to me to explain matters.
  
  Thanks

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought forklift by **** auction, Transmission, steering do NOT work!!! hydraulic lines are about to explode! Dangerous, hazard to say the least.Hour meter says over 7000 hours, auction says 6700. Thats false advertising and fraud! Their ad says trans and steering work properly, hydro lines show little signs of wear!.. They will not respond, give any refund or even try to help fix this problem. I blocked them and wil NEVER use BIDADOO again!!!!! Will not give address where it was located unless I paid in full first!! $2700 in shipping to get dishonest company not working forklift, this is just the start of my actions against this 100% dishonest company!!!!

  Business response

  03/28/2024

  Good Day *************,
  

  We are very sorry to hear you are un happy with your 1999 **** 663 Telehandler.
  When you reached out to us on March 1st, 2024.
  We requested some information so that we could facilitate a return for this unit.
  You chose not to give us any information to assist you.You gave us nothing to work with.
  We needed a location, so that we can see which yard is nearest to you for a return option.
  With this information from the BBB, it appears the unit may be in *********. The nearest location is *******.

  A return has been authorized. 
  The address is:
  *************************************************

  The location does require an appointment, so please let us know when to expect it.

  Your refund will be $13,652.00.
  We will need wire instructions and a good contact number for our Accounting Team to be able to verify the information.
  Or a good address to overnight a refund check.
  
  Please refer to the 100% Guarantee on the auction listing or visit bidadoo.com/FAQ.
  
  The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14)days after auction or sale date. The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.

  
  Best regards, 

  ~ bidadoo

  Customer response

  04/10/2024

  Again that is a lie. I gave all info asked by bidadoo. I'm not loosing $2700 plus shipping to ******* when you would NOT let me inspect until paid for NOR give a location where it was. The forklift has over 7000 hours on it not what ad says!  Steering and transmission NOT in working order as claimed to be good in ad.  Hydro hoses are completely unsafe to use, they are most likely from 1999!  Complete misrepresented on your ad. **** said I would have protection if it was not as described, they are now claiming they can't give protection as they promised before I paid for this forklift. Its been sitting and no answers from my emails by BIDADOO !!!!!!! 

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file an extremely serious complaint against Bidadoo regarding a truck purchase I made through their **** platform. The reprehensible actions of Bidadoo have left me utterly appalled and financially devastated.Upon purchasing the truck, it became glaringly evident that Bidadoo had egregiously misrepresented its condition. Despite their acknowledgment of the inaccurate listing during my attempted pickup, they brazenly failed to honor their commitment to rectify the situation and process a refund as promised. Now, after nearly a month of futile attempts to obtain redress, Bidadoo has callously subjected me to a relentless cycle of evasion and obfuscation. Their reprehensible conduct is not only infuriating but unequivocally fraudulent. I am now unjustly out of pocket by $11,700, with Bidadoo exhibiting a flagrant disregard for accountability and customer satisfaction.Compounding their deceitful behavior, Bidadoo has shamelessly reposted the same truck and sold it to another unsuspecting buyer, effectively profiting twice from their deceitful practices.Despite exhausting all conceivable avenues for resolution, Bidadoo's deafening silence and evasiveness have left me with no recourse but to escalate this matter to the Better Business Bureau (BBB). It is my fervent hope that the BBB will intervene swiftly and decisively to address Bidadoo's gross misconduct and hold them accountable for their reprehensible actions.I implore the BBB to take swift and decisive action to rectify this egregious situation and ensure that Bidadoo is held accountable for their deceitful and fraudulent practices. My trust and faith in the integrity of online transactions have been irreparably shattered by Bidadoo's disgraceful conduct, and I am determined to pursue every available avenue to seek justice and restitution.

  Business response

  03/22/2024

  Good Morning Rupa,

  We are very sorry about the delay.

  Your refund has been processed and has been sent.

  USPS Tracking is: Tracking number 9410811899564874360560

  Again, we do apologize for the delay,

  ~ bidadoo

   

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought and excavator from bidadoo on **** .the excavator did not arrive as described .many parts were stripped from the excavator the excavator was described as complete .

  Business response

  01/26/2024

  Subject:Regarding Your 2016 JCB 8035ZTS Mini Excavator Purchase

  Dear ****************,

  We trust this message finds you well.

  We have received your communication expressing dissatisfaction with your recent purchase of the 2016 JCB 8035ZTS Mini Excavator. We understand the importance of addressing concerns promptly and have thoroughly reviewed the auction listing to ensure clarity.

  Regarding the A/C System, we want to clarify that its non-operational status was noted in the auction description. We consider the disclosure of missing components as more of a mechanical inspection, and the testing conducted was focused on assessing functionality. As of now, the unit is deemed as described in the listing.
  For your convenience, we invite you to revisit the auction listing in its entirety by following this link: *************************************

  It's important to highlight the bidadoo 100% Guarantee, which ensures that buyers can return items for a full refund of the purchase price if the item was significantly inaccurately described and represented. Please refer to the 100% Guarantee outlined in the auction listing or visit bidadoo.com/FAQ for more details.
  Should a return be authorized returns must be made within fourteen (14) days of the auction or sale date. The equipment should not be put to work, altered, or used beyond verifying its condition, with usage limited to 3 hours or 50 miles from the reading at the time of sale. At this time a return is not authorized.

  We appreciate your understanding of our consignment business model, and please be advised that partial refunds are not offered in such cases.

  If you have any further questions or concerns, please do not hesitate to reach out. We value your satisfaction as a customer and are committed to addressing any issues promptly.

  Best regards,

  ~******
  
  
  
  

  
  

  Customer response

  01/30/2024

   
  Complaint: 21167974
  
  I am rejecting this response because:
  Listing said air conditioning not operational. It did not say someone removed alot of parts.air conditioning system including engine mounts,freon lines,bracket that holds air cleaner,heater parts and antifreeze leak. Improper amount of antifreeze.
  Sincerely,
  
  *****************************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a welder at Auction from bidadoo Item #************ on November 7. On November 17 I sent my kid to go pick it up from ****** to ******** 13 hour drive one way when he showed up the next day to pick it up they told him and showed him the paper work where that ****** was sold in June to someone in ******* . Bidadoo made the mistake and resold the Item twice my kid drives 13 hours back home empty I called bidadoo to see if they would help pay for some of the fuel sence they made the mistake and resold it they said no.

  Business response

  01/08/2024

  A check request was submitted to our ***************** on 12.22.2023 for $250.00 to be sent to:

  *********************************

  P.O. Box 149

  Orovada, ** 89425

  We will check to see the progress.
  

  Due to the holidays it could still be in process.

  Happy New Year!
  

  ~ bidadoo

  Business response

  01/08/2024

  Your initial refund was completed 11/27/2023 via Paypal ***************** $1059.00

  Customer response

  01/09/2024

   
  Complaint: 21049682
  
  I am rejecting this response because: My kid spent $739.80 on fuel and $231.07 on a motel, that's not including food. It totals $970.87, I would like to get at least $800. If needed I can send the credit card statement with the fuel costs and the hotel receipt. 
  
  Sincerely,
  
  *********************************

  Business response

  01/30/2024

  Good Day,

  The fuel reimbursement check cleared our account 1.12.2024

  Best regards,

  ~ bidadoo

• Initial Complaint

  12/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The date was like October 20 2023 I got the highest bid on the power washer Online auction ******* So when I purchased it I had to wait so I could take it to a place that could examine It because they said it had been sitting for a year so you didn't want to start it up they said that the pump needs to be real built and that the fuelIs siola needs to be replaced The bill is about $650.00 Bid adu they said that the power washer work and that it was fine the lucky thing for me is I bought it through **** so they'll protect you I will buy nothing directly from this company or indirectly from now on But I contacted them To Get them to pay the repair they said no you only have a couple of days to look at the item to determine if it's Good or not They said but it wasn't Nothing that we could do it had to be inspected by professionals The crazy thing is Because the pump is bad they can't run water Through it to see if the heater works Until they repaired The pump

  Business response

  12/27/2023

  Dear ****************,
  
  We genuinely empathize with the challenges you've faced with your 2014 Mi-T-M HSP-****-3MGH LMP3H Pressure Washer, purchased back in October 2023.
  
  Understandably, we recognize that timely communication is crucial for addressing such concerns. Typically, if brought to our attention earlier, we would have explored options, including a possible return.
  
  Given the passage of time since the purchase (now December 2023) and in adherence to the terms outlined in the original auction, ************************************************, which specify the "as is" and "where is" nature of the sale, returns unfortunately cannot be accommodated.
  
  Regrettably, we are unable to assist with the claim, as per the auction terms. We sincerely wish we could provide a different resolution. It's important to note that **** has also communicated the rejection of your claim.
  
  We understand the repair costs seem high, especially considering the sale price of $405.00. We acknowledge your disappointment and appreciate your understanding of the situation.
  
  Best regards,
  
  ~ bidadoo

  Customer response

  01/05/2024

  We're not shocked or surprised about their response they're a terrible company they have so many complaints of doing the same thing selling stuff to people see this is considered false advertising ******* negates any policies that you might have anything that you think could protect you you're falsely advertising you advertise this thing as working this machine as working and then you say we're not responsible for it that's 2 different things you said this thing works if you just say we don't know if it works or you know we don't care if it works or anything like that we're going to refer your case to the federal trade commission we're going to call d*** they're going to investigate you and you'll show a pattern of criminal activity we also contact the Attorney General for **************** I suggest you just paid a 650 to repair this thing a call of the day but you want it we didn't expect anything from you you're A

  Business response

  01/26/2024

  Good Day ***************,

  We do truly understand your position.

  We do need to know about issues in a timely manner.

  If you would like, we will authorize a return at this time.

  We have a location closer to you  in *******, ** if you would like to do this.

  The refund would be for your purchase price tax and handling fee total of $470.64

  Best regards,

  ~ bidadoo

   

   

   

  Customer response

  01/30/2024

   
  Complaint: 21049708
  
  I am rejecting this response because:
   We have the We have the item in repair right now the bill is about $2000 for the repair $500 for the holes and the wand so if you want it back you're gonna have to pay the repair what we suggest you do is it's return our money for this thing that helped at least with us getting it repaired we had a point now when we can't turn back so we suggested you return the money that we have invested in it that would make it a little bit easier for us remember this is the item you had listed as working you didn't say anything about anything bad with this thing And we can produce all the receipts if you need them for all the repairs and the parts that we've purchased
  Sincerely,
  
  *************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Detailed Explanation of Complaint the item was purchased from **** on 11/12/2023 I WAS TOLD BY REP NAMED (******) THAT THIS WOULD BE NO PROBLEM FOR BIDADOO TO REFUND IF FOR ANY REASON I WASNT HAPPY WITH THE **** I WENT TO INSPECT THE **** AND FOUND ITS NOT WHAT THE AD SAID. IT HAD OIL ALL OVER THE ***** OF THE **** THERE WERE BOLTS LOOSE ALL AROUND THE SEAT AND ENGINE AREA APEARED THAT THERE WERE REPAIRS DONE BUT NOT FINISHED ALSO THE MACHINE APEARED TO HAVE WAY MORE HOURS THAN THEY LED TO BELEIVE I WOULD ESTAMATE CLOSER TO **** HRS NOT **** it also seemed like it fell off a trailer the canopy was busted and the expanding tracks are bent I HAVE BEEN ***** TO CONTACT BIDADOO WITH NO RESPONCE THROUGH EMAIL AND PHONE CALLS PLEASE REFUND THANK YOU I CANT USE THIS MACHINE

  Business response

  12/07/2023

  As you were notified earlier today, your refund check has been sent out.

  USPS  Tracking number 9405511899562657353744

  Expected delivery
  December 08, 08:00PM
  
  Tracking number created
  December 06, 03:21PM
  ****, **
  
  In transit
  December 06, 09:37PM
  ****, **
  
  Best regards,

  ~ bidadoo

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩