Complaints

• Initial Complaint

  10/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of transaction was September 14th 2023, this was a transaction on ***** we paid through credit card on September 16th for the amount of $******. Received no pickup information for a few days and then we email Bida doo on Sept,26th 2023 through **** messaging service for the contact and pickup information, another week goes by and still no response, so we again emailed them through **** messaging on Oct 5th 2023, another week goes by and we emailed them for a third time through **** messaging on Oct16th for a third request for pickup and contact information, at the time of the third email we decided to call Bida doo for the information, they stated they had emailed us with the information, the problem was is that they emailed us to an account that is not used anymore. We asked them why they sent the emails to that account and not through **** messages like one is supposed to do and gave us no response. They obviously received our three requests but did not answer through **** messaging, so at the time of finally having communication with **** doo we received the contact information. Called the company on Oct. 17th as to where the item was at and they stated they needed a release before they can schedule an appointment for pickup and that they have not received the funds from Bida doo yet and for us to deal with them. So again, in contacting **** doo for the release they stated they wanted ******* in late fees before they give us the release, they wanted it that day and stated they would close the deal out due to forfeiture at the end of that day in which they did. Obviously, this was a miscommunication error on their part, and we understand things happen but for them to take no responsibility is wrong. They could have responded to our emails through ***** but they did not. We are asking for an immediate return of the ******, For a company this size to do this is mindboggling. Again, we kept in communication with Bid a doo through the time frame, they knew we were trying to get the information needed and should have responded to our emails though our **** account, but they did not.

  Business response

  10/23/2023

  Hello *****,

  Please let us know the item number and type of item you are referring too.

  There is nothing in this complaint to cross reference to assist you.

  Have a wonderful evening,

  ~ bidadoo

   

   

   

  Business response

  10/23/2023

  Hello *****,

  We found your information.

  Check your **** account, you have been refunded,

  Have a wonderful evening,

  ~ bidadoo

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/11/23 I purchased a Cat 308 excavator from Bidadoo on ***** The item's listing had a detailed rating of every component on a 1-5 scale. Upon receiving the machine, I noticed that 2 components that were both rated 4, were broken and unusable. This included the bucket having large wear holes in it, and the engine hood not latching due to unrepairable damage. Not only did the sheet metal get rated 4, but it had the comment "some dings and scrapes consistent with age and use." There was no mention of the hood not latching. I reached out ***************************** a salesman that contacted me during the auction to promote the item and to assure me Bidadoo's poor online ratings do not reflect how they do business. I showed him the damage and he agreed with my dispute between the listing and reality, and assured me that his company would make good. Bidadoo will accept a return for a misrepresented item, but ******* told me he spoke with his boss and that they agreed to replace the bucket and help me with the engine hood. I checked in with ******* on multiple occasions and he told me they were looking for a replacement bucket for me. As time went by, he started ignoring my calls and texts, so I reached out to ***** in the main office. ***** spoke to his boss and reached the conclusion that the only help they can offer is for me to return the machine. This is unacceptable because after ******* committed to find me a bucket, I spent time and money on the machine making other improvements and doing maintenance. I was deceived by the misrepresentation of the machine, as well as trick photography and utilization of camera angles. I feel that Bidadoo should honor its representative's word. I was not able to leave feedback on **** for this item, which is interesting seeing that they have 100% positive reviews. ( I have a video of the engine hood not latching, but it is too large to upload.)

  Business response

  09/25/2023

  
  bidadoo Inc.
  *********************
  ****, **  98032
  Sept 24, 2023
  
  Dear *****,
  We appreciate your business and apologize about any discrepancies in our recent Cat 208 excavator transaction. 
  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee.  This returns the item to bidadoo for a full refund to the buyer, which is the most fair way we know to settle any potential discrepancies, and understand our team did offer this, and is still on the table.   Our guarantee covers:
          Return of equipment to selling location for full purchase price refund
          Returned in same condition
  We understand this is inconvenient for your organization, but are agreeable to still return the item for a full refund, and can assist with transportation in this situation, as we havent been able to find an adequate replacement bucket.  Our offer still stands:
  Return to bidadoo facility in your area, rather than original location
  Assist with shipping cost if you are not satisfied with this machine
  
  While we both hoped it could be fairly straight-forward to find a good replacement bucket, we have been unable to locate an acceptable replacement.  You had mentioned previously that the bucket was shown holding water, but we do not see this in the original condition report.   Also, this unit was traded into a Cat dealer location, and the bucket was not noted to have a hole.  So, while we dont doubt there is a hole, it may well have happened sometime after our condition report was produced.  
  bidadoo values your business and again apologize about the problems with the machine.  I know we have a previous machine and were able to provide a full refund locally for that equipment.  If you would still like to keep the machine, we can offer $3,000 towards any repairs of the equipment. We know that this is a small amount compared to potential repairs on a machine of this age, but want to be open to making it right if you felt the machine would still work for you.
  We hope you understand our model and process and responsibility to both our buyers and sellers.  We are building a very strong team with seasoned industry professionals in your area and hope we can be of value to you and your organization, and I know our team will be very supportive of working with you and helping with any information we can.  If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.
  
  
  Best Regards,
  bidadoo Buyer Services
  ********************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

  Customer response

  09/25/2023

  Hello and thank you for the help. I am willing to accept the $3000 they are offering, but I feel a bit uncomfortable closing out the case prior to receiving the check. Do you have nay advise? Thanks *****

  Customer response

  09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of refunding me $3000.00 is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was the successful bidder on a used 2019 Hy-Brid HB-**** Electric Scissor Lift in the amount of $1625. During the bidding process I contacted Bidadoo Logistics for a price on shipping the lift to my location in *********. I was given an estimate of $1026 to $1189. Upon winning the bid I was directed to send a cashier's check for $3429.85, the lift plus $1814.85 for shipping. I sent that amount but asked that they credit me $625.85, the difference from their high-end estimate. Also, when the lift arrived the Upper Control was missing. It was clearly shown on 8 of the **************************************** the description. I noted this on the shipping document and pointed it out to the delivery person. My attempts to resolve this with Bidadoo have been unsatisfactory. They are not willing to stand by their highest shipping quote nor replace the missing control. I now need to purchase the control for an additional $774.48. The increased shipping and purchase of the missing control have added an unexpected $1400.33 to my cost. I feel that this amount should be refunded/reimbursed to me. I did not receive the item as guaranteed and was charged a shipping amount beyond their highest quote.

  Business response

  02/22/2023

  Tell us why here...Good Afternoon, ***,
  
  
  Im so sorry things have gone the way that they have for you.
  
  Attached is a copy of the actual auction.  This unit was sold as is, where is, with no guarantee of parts as a parts and repair item.
  *************************************
  
  I did reach out to find out what happened at the back end.  It does appear that the seller did remove the control.  Please send us a copy of the invoice for the control. Send invoice to ********************************************************* Your message says that it is $774.48.
  We will cover the control.
  As for the shipping fees, I did check on that, we did ship this to you at cost.  There was zero mark ********* So we will not be adjusting that price. What you were charged is what we actually paid the transport company to deliver this to you.
  This is the information we have for a refund check.  Is this correct?
  ******************************** FAMILY REVOCABLE TRUST
  1966 *************
  Alexandria, ** 56308
  
  Once we get the copy of the invoice, we will submit to our Accounting Team a refund for the control.
  Have a wonderful evening,
  ~ ******
    bidadoo

  Customer response

  02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  We are sending a copy of the requested receipt to ********************************************************.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the original listing of this vehicle, the item was described as having air brakes and that all exterior lights were fully functional. After winning the bid and prior to finalizing the payment, I requested to see & manually inspect the truck due to concerns about false advertisement (namely, that the truck included air brakes which pictures did not show). After inspection and seeing that the truck didn't have air brakes, I still opted to purchase the truck due to the apparent overall condition (though the auction yard manager informed me that I was only permitted to start the truck and not operate/test drive it). On 1/17, I proceeded with payment and went to the auction house on 1/20 to pick up the truck. Enroute home, I was notified by my son, who was following me, that the brake lights to the truck were not functioning and immediately emailed the auction service informing them of the discrepancy when I arrived to the storage facility. After receiving no response, I then called on 1/23 & they responded via **** messages asking me to check the fuses and bulbs, which I already confirmed they were in fact fine & the lights were sealed LED lights & non- serviceable. A day later, when I turned on the vehicle, the dashboard lights did not turn on so I contacted the dealership via email again as none of these findings were disclosed on the original *********** received no response. Due to RCW ********, I contacted the seller via **** to request a refund last week but did not receive a reply. I've opened a dispute with the ** state dealer division earlier this week and filed a compliant with the ** Consumer Division however I have not received a response yet. My hopes for a resolution is my payment refunded and they vehicle can be returned to the business.

  Business response

  02/08/2023

  Good Day ***************,
  
  Were sorry to hear that you are unhappy with your **** F650 Knuckle Boom Truck.
  
  As you did state; you did inspect the truck prior to leaving with it.
  And deemed it in good condition to transport.
  
  *************************************
  As shown in the video, and the photos in the auction the exterior lights did work, and there were no brake lights evident.
  The photo of the brake chamber does clearly show that the brakes are not air brakes.
  As per the auction listing, photos and video take precedence over any written verbiage.
  
  Please refer to the 100%Guarantee tab on the auction listing.
  The bidadoo 100%Guarantee enables Buyer to return the item for a full refund of the item purchase price if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3)days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14) days after auction or sale date.  The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.

  
  What is the current mileage on this truck. Please send over a photo of the current odometer reading.
  The original title was given to you at point of pick up and you did sign a buyers guide acknowledging that this unit is As Is.

  
  Best regards.
  ~ bidadoo

  Customer response

  02/10/2023

   
  Complaint: 19331729
  
  I am rejecting this response because: as the seller stated, there was no visible proof that the brake lights were working and per their comments that "pictures and videos supersede the written description," their is no proof that the brake lights were functional. The comments from the buyer regarding the condition of the vehicle was based on a visual inspection from the front of the vehicle as they buyer was prohibited from checking the back of the truck.

   

  Buyer contacted the Seller well within the established three day rule (in actuality it was within hours of purchase) and informed them of the issues with the vehicle. Although the seller can keep saying it is "As Is", **************** Law requires that all vehicles sold, even "As Is", must be road worthy, which includes functioning/operating brake lights. 

   

  As requested, attached is a copy of the odometer, which reflects what the current mileage is on the truck: 280,300.
  
  Sincerely,
  
  *************************

  Customer response

  02/15/2023

  Please see attached image for record of odometer. 

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/16/2022 won auction for an Polaris ***. Auction stated *** ran good and had full diagnostic of everything good itemized and listed in auction details. Even video showing it driving around.08/16/2022 after winning auction I checked the provided VIN# and realized year/model/engine mismatches. 08/16/2022 contacted Bidadoo and they found an 'internal glitch' where the item was listed with wrong year and engine size. Instead of 500cc engine purchased it was actually a much smaller engine 300cc size. 08/26/2022 traveled across state to pickup location Sunbelt Rentals - ******, ** PC226, they was extremely rude and ran it without any engine oil prior to giving it to me, causing the engine to lockup and seize (metal on metal sound internally) during pickup. Engine overheated and would not start for a long time. Sunbelt closed their gates, locked their doors to go home after 5pm leaving the *** out on the road sidewalk while I was speaking with the assistance manager in the office.08/29/2022 following Monday contacted Bidadoo corporate office to report all the issues. Advised of the engine damaged that occurred during pickup, and the vehicle inspection had to be done incorrectly not even checking basic engine oil. 08/29/2022 following Monday contacted SunBelt Rentals - ******, ** PC226 filed complaint with store manager to review cameras of the pickup date. Never received any followup or return calls.08/09/2022 contacted SunBelt Rentals corporate office and filed complaint.Ongoing- Back and forth with Sunbelt Rentals corporate office is taking no responsibility and pointing finger to the auction company Bidadoo. However the local branch store even advised me the *** did not run for months before the item was auctioned as good.Ongoing- Back and forth phone/emails with Bidadoo and they have refused to do any engine diagnostic or repairs.10/07/2022 File complaint with BBB for assistance in this matter. https://video.bidadoo.com/JSB812010/video/a.mp4

  Business response

  10/10/2022

  
  Oct 10, 2022
  
  *************************
  **** User ID:  ********
  **** ************
  *************, ** 33065-5577

   Dear *****,
  

  We appreciate your business and apologize about your experience and any potential discrepancies for the 2015 Polaris Ranger Cart purchase via **** (**** item number 403824372539).
  This cart came from one of our largest, long-time sellers, who are committed to accurately representing equipment in our very transparent process.  We are jointly committed to a smooth and easy pick-up, and apologize if you feel people at the location were rude or you were inconvenienced in any way.  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee.  While the condition wasnt confirmed as having significant issues besides the ones listed in the auction, we have offered the following:

  
  100% refund of the machine
  bidadoo has offered to pay for return shipping if youd like to execute your return option
  An additional $200 credit to help with the cost of travel and expenses
  Alternatively:  paying for diagnostics to determine if your discrepancy claims are accurate and to assess further options
  We know with every piece of used equipment there will always be typical issues and sometimes unforeseen issues.  We have processed over ******* machines, and these discrepancies with used equipment are quite typical.  As well, since we are not the original owners of the equipment, we try hard to represent it accurately, and work with sellers who are open, honest, and transparent with information.  I hope you understand we were not trying to hide anything, with pics and video, etc, and where there were potential issues we tried to call it out (see list below).   It is of course our responsibility to get things right, but in the world of used equipment discrepancies do happen, and we understand it causes inconvenience for our buyers. We do state in the auction the limitations of our condition information:

  
  All items are sold As Is, Where Is, with no warranty. Equipment details and related information is limited to sight, sound, feel, limited operational running and testing at low speeds, in a confined flat area, without load, and in limited operating conditions. bidadoo and our sellers / consignors make no guarantees of any information, including year, actual hours, miles, safety or regulatory compliance, weights and measurements, specifications and/or operational condition.
  Also, the following is included in every auction which outlines the bidadoo guarantee:
  The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14) days after auction or sale date.  The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling, and freight charges. Due to the nature of our consignment business, partial refunds are not given.
  
  As we try very hard to list things very transparently and accurately, we listed this item with the following known issues:
  Gauges - Not operational
  Seat - Unit is missing the seat - See photos
  Transmission - Unit struggles to find reverse
  Exterior Lights - Not operational

  
  In addition, 28 photos were provided as well as video showing the cart during operations around the rental facility.
  We hope you understand our model and process and responsibility to both our buyers and sellers and want to be very transparent with all information. If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.
  bidadoo values your business and again apologizes for any potential discrepancies. Please give us a call to see how we can resolve this.
  
  Best Regards,
  bidadoo Buyer Services
  ********************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

  Customer response

  10/17/2022

  Complaint: 18180323

  ****** @ Bidaddo has agree to a vehicle inspection estimate up to $250.  I will schedule the vehicle at the nearest mechanic repair facility for a diagnosis.

  For clarification of the below statement provided by Bidadoo on the **** platform, the engine had zero 0 motor oil during pickup, the vehicle was running and given without a drop of oil lubrication.

   

  "New message from: bidadoo_business
  Good Day *****,
  As per our conversation 10.13.2022, please get an estimate on the repairs for the concerns of the engine being low on oil.
  Have the repair facility sent the estimate to ********************************************************
  They can contact me for payment for the estimate up to $250.00
  Have a wonderful week-end!
  ~ ******"

   

  Sincerely,
  *************************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Genie GR-20 from Bidadoo auction on ***** advertised in "Operational" condition. The unit arrived with four completely dry Trojan T-105 batteries that were obviously neglected (poor maintenance) and beyond saving. The replacement batteries to get the lift into "Operational" condition will run over $600. Bidadoo refuses to assist in remedying the issue.Interestingly, I left a review on **** for "Not as described" ("Not operational" is not the same as the described condition, "Operational") and they appealed the feedback and it was removed. **** says that the appeal is final. I understand that **** and Bidadoo have a strategic partnership, but it does not seem appropriate for them to remove honest feedback about items that are not as described.

  Business response

  09/07/2022

  We are very sorry to hear that there is an issue.
  
  Please refer to the 100% Guarantee tab on the auction listing.
  
  If an item is not as described our standing offer is to return for a full refund of your purchase price.
  As a consignment seller we cannot authorize parts or repairs.
  
  Our records show that this unit shipped 8.08.2022
  We were notified there was an issue 8.20.2022
  We need to know of issues in a timely manner, the policy as per the auction is:
  
  The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14)days after auction or sale date. The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.
  At this time you have gone beyond the time frame.
  
  As per all of our auction listings:

  
  What is not covered in the Plan:
  Buyer's remorse.
  Regular maintenance.
  Consumables - fluids, batteries, lights, belts, hoses, tires, brakes, bulbs, starters, alternators, Freon, filters and other consumables.
  Any incidentals, including but not limited to travel costs, fuel, time away, and opportunity costs.
  Normal wear and tear (including but not limited to rust, dents, scratches, minor leaks, etc.) or cosmetic damage which does not impair the operability of the item.  
  Electrical and functional problems or disconnections (wiring, control boxes, hydraulic leaks) caused in transit or shipping.
  Any damage or defect that was explained or shown within the auction prior to purchase, or (if the buyer or buyer's agent picked up the item from the seller in person) that could have been noticed upon reasonable inspection prior to shipping.
  Conditions that can be identified only through the operation of a machine on a job site or under load capacity - For example digging, pulling, and lifting, etc.
  Operating the machine through the full range of speeds and functions required to evaluate all forward and reverse gears.
  Use of diagnostic or test equipment to evaluate characteristics such as engine compression.
  Any repairs or alterations made to the item after the auction end date, which were not authorized by bidadoo or the third party provider of the Business Equipment Purchase Protection program.
  
  Batteries are a consumable and not covered.
  
  
  Thank you for your understanding.

  Customer response

  09/07/2022

   
  Complaint: 17926287
  
  I am rejecting this response because: it should not be sold as "operational" if it requires consumables that cost >20% of the buying price
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been waiting 5 weeks for an *** and they finally submitted but incorrectly to the **** They wont change it through the CRa, they only corrected the paper with pen and sent it to me. I started on Jan 10, not the 31st.

  Business response

  09/01/2022

  ******* is a former employee of ours and is not a customer.

  We have rectified the situation, please remove this compliant from our customer experience information. 

  If you have any further questions feel free to reach out to our Human ************************************************************************************ Manager | bidadoo
  ************ | Toll Free: 1.877.bidadoo
  ***********************************| www.bidadoo.com

  Thank you.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩