Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am the owner of The Cleaning Bubble, a small business. We work around the metroplex cleaning apartment homes, Town houses and offices. We had been working with Weidner Apartments for a year when we are told that they would no longer use our services. Which is completely fine until we found out why. "It was ****** who said don't use ya'll... ***** didn't like you so she told ****** then ****** said no to ******** when we asked to use you." This was told to us by one the workers that was an employee at both ****** and *********. ***** ****** being the community director at ************************** and ******** being the Community director at ***************************. Before this, ******** had agreed to have The Cleaning Bubble clean a unit. ******** and I talked about pricing and she had agreed that everything looked good. After cleaning the unit I sent ******** the invoice through her personal number as she agreed that it was a better way of communication for her. I have not received a response from her to this day. I was informed that she was promoted and ********* had taken her place. I contact ********* and explain to her the matter and I hear no response from her either and have gotten no payment to this day. Quite irresponsible and unprofessional to say the least. I want to warn other businesses from Weidner Corporation, Sorrel Fairview Location and **************** location, to be specific. I hope everyone else has a better experience with them.

  Business response

  01/24/2025

  To whom it may concern,

  Our team received a past due invoice from The Cleaning Bubble on January 17th, 2025, which will be processed today, January 24th, 2025. We apologize for the delay in payment, as it appears an invoice was missed.

  Regarding other comments: our team made the decision to cease using The Cleaning Bubble for apartment cleans due to the work not being up to company standards. 

  Thank you.

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had just bought a car and I parked it in the parking lot for not very long at all before I could get tags put on it. And the apartment complex issued a tow notice 1 day before they did tows on my vehicle (because of no tags) and everyone else's, when legally, they have to give a 10 day notice. Not only that, they towed it to the next city over which is a 45 minute drive. When asked, they kept brushing me off and told me to contact the tow company, and the tow company told me to talk to the complex. So no one will help me dispute the $321 tow charge that I can't afford.

  Business response

  01/14/2025

  To whom it may concern,

  We are sorry to hear this resident's vehicle was towed, but all guidelines were followed properly. An initial tow notice was placed on the vehicle on 12/31/2024 for a scheduled tow date of 1/9/2025, satisfying the 10-day notice requirement. Courtesy reminder emails were also sent out in advance of the towing date. Towing is at the expense of the owner/operator if their vehicles aren't in line with the policies stated in the lease and expired or no tags/registration is listed. No reimbursement will be offered at this time.

  Thank you.

  Customer response

  01/17/2025

  Northridge Court did not give a 10 day notice. I double checked all my email folder and there was not 10 day notice on the 31st. I only have the one that I sent you which was the day before they started towing. Please double check, because I received nothing.

  Business response

  01/27/2025

  To whom it may concern,

  Email reminders are only a courtesy and are not required. Please see the attached photos with time and date stamps, showing that the car was stickered 10 days before towing.

  Thank you.

• Initial Complaint

  01/11/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern,I moved into this building in July of 2024.Since then I had two water puddles on my floor.Other control necessary. There are cockroaches in the building and my tiled ceiling just came down. I can provide you with pictures if necessary. I am a smoker which i understand to go outside. But to an unsafe environment where people rummage through garbage and others sleeping on the street, me as a single woman feel unsafe to do so. The garbage situation is outrageous wether inside or outside the building.I had an allergic reaction which either came from mold or aspestos being disturbed. Carpets in elevators are ********* the are coming in the back door.I am not willing to pay the rent for the month of February . I would like to have an building or and health inspection .

  Business response

  01/13/2025

  To whom it may concern,

  We apologize for the inconvenience stemming from celling damage in this tenant's suite. Our maintenance team responded to an after hours emergency call related to this occurrence, but there was no one home when they arrived. It was put on the schedule for a later date to complete the repairs. We are not aware of a pest concern within this tenant's residence, but we are more than willing to assist with treatment if that is needed. We thank the tenant for going outside to smoke. While we recognize there is a homeless population in our area, we do our best to explain the situation to all residents to ensure they know how to keep themselves safe. We have regular scheduled trash pickup service and are not aware of any issues at this time related to trash. We also have housekeeping staff that can address all cleanliness concerns.

  Thank you.

• Initial Complaint

  01/08/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the past nine hours, our entire apartment complex at *********** has been without water. In reference to a **** news article, this is largely due to lack of cooperation from *********** management which prevented the city from making repairs (as the damage is on private property). Needless to say this ************* is unacceptable and a violation of the lease terms, but this is just the tip of the ******* with how this company treats their tenants. They supposedly have a phone line that you can text when there is an issue, but half the time, they do not answer at all. I have reported safety concerns and other issues and half the time I dont get a message back. Please stop being uncooperative with your residents and not holding up your end of the lease agreement.

  Business response

  01/15/2025

  To whom it may concern,

  We sincerely apologize for the inconvenience caused by the water main break. We worked as quickly as possible to perform repairs, having everything buttoned up within 24 hours. A situation like this can often take days to resolve. During the outage, bottled water was provided to tenants to help offset the lack of running water. As of this time, the situation has been resolved and water service has been restored.

  Thank you.

  Customer response

  01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business ripped off our deposit by overcharging us for the moldy cabinet doors that they did not replace when we moved in. Experts in cabinets advised us that these cabinets have been used for years to turn to this browinsh color with lots of mold. Also, poor installation of water pipes and kitchen sink without proper molding caused constant water leak into cabinets that has been causing mold to build up for years. Old rusts in metal hinges shows this cabinets were not replced for years. This business practices illegal unfair shady business practices overcharging us and other tennts deposits for old parts that they did not replace with a new one before new tenant moved in. They keep charging the tenants with same old moldy damaged part ripping off their deposit after refusing to replace it at time of move in. When code enforcement ordered this business to get rid of mold build up in washer pipe, they did not remove the molds but just sealed the ends to make us inhale mold. Also this business installed broken light fixture - glass light cover dropped shattered on the bathroom floor from negligence of management staff installing already broken parts on the light fixture and caused it to fall and I had to go through life threatening emergency situation getting stuck inside the bathroom with sharp broken glass pieces. This light fixtures are very intact and hard to move if there wasn't any broken piece parts were installed at time of installation. We provided the pictures of the broken part installed at time of installation had been turning black showing where the broken parts were installed. All the professionals who are expert in light fixtures advised that this light fixture was installed with already broken part could not hold the weight of the glass cover and made it to fall and shatter on me. Original broken part that was installed at timen of installation were getting shocked from building shaking with earthquake, people moving heavy furnitures and running

  Business response

  01/15/2025

  To whom it may concern,

  Please see attached an email from *** *********, the Code Compliance Inspector. The email indicates that there were no findings of mold in this unit, and the case was subsequently closed. We are sorry to hear of the unfortunate incident regarding the bathroom light. We are happy to know that no one was hurt from the incident. There were no signs that the fixture was not functioning properly upon installation. And item or fixture that is damaged beyond repair or operability is replaced either before a resident moves in, or during their tenancy if they report any issues.

  Thank you.

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have filed complaint against Weidner Property Managent who owns ******* at ************** where we lived and suffered physically getting cancer and autoimmune disease being exposed to severe Marijuana smoke penetrated in entire building every night for the entire year while leasing their apartment. We have emailed everyday multiple times, called their security office whose job is to only tows residents cars, called leasing office and only got harassed denying to solve the problem and only collect rent. Lease signed written this building as "Smoke Free" but this building is not smoke free from first day of living in this property, so we requested to move out telling them we were getting very sick and we need to move out and terminate the lease early since their property is not in the condition "smoke free" as promised on the lease. But, this business owner refused to let us move out despite getting sick from living in ********* smoke sabotaged apartment property. This business is involved in shady fraudulent business practices making profit out of unlivable condition apartment building Multiple residents complained that other residents smoke Marijuana and this business owner refuse to hire more staffs to correct the problem. We requested security guard to be present at night to fix the Marijuana smoke problem, but this business management only denied and refused to help the situation. Marijuana smoke reeked through the vents that connects with other residents units who smokes Marijuaja. We found a notice on elevator wall posted by other residents to keep windows open because of Marijuana smoke on 4th floor where we lived. All the yelp and ****** reviews by other current or previous residents complained about the Marijuana smoke problem that this business ignore to solve and whenever we complained about this problems, we got harassed by the management and the tenants mentioned in their reviews that they got harassed too.

  Business response

  01/10/2025

  To whom it may concern,

  We are sorry to hear that this resident was not happy in there home. Any reports of smoke smells were followed up on, but a source of the smoke was not located. While we do promote a ********************* it is not something that is guaranteed in the lease, as we are not able to control the actions of residents. We will continue to assist residents as they reach out to us with complaints of smelling smoke, but a refund will not be provided here due to no warranty of smoke free living being guaranteed in the lease.

  Thank you.

  Customer response

  01/12/2025

   
  Complaint: 22781926
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  12/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at ************ for 4 years now & when I first moved in it was the best quietest place I was so ******** *********** follow the rules & pay on time.Since the last 2 years ***** the manager has allowed her friends to move in and there are now about 15 apts that the residents party, play loud music all day and night. I have sent about 40 videos for proof but ***** just makes excuses saying "well i told them it was ok because they had family her from ********* " or just flat out tells me she won't do anything about it. This weekend was particularly bad with police coming to the same 2 apts 172 and 270 multiple times and they continued. ******** . ***** has made it clear she thinks we should have to move not the people causing the issues. It's sad to see such a nice place become a slum. I am asking you to come fix the issues.There are no consequences for any of their actions and without that there is no incentive to stop There are various police reports and security reports with ***** doing nothing to stop the violators. I work from home and some days I can't even hear my.clients. please come take the property back from the partiers & give it back to the families that pay and do the right thing. Right now there has been a party for 2 days fat apt 172 and when security and the police come.they still continie partying.They told security they "know ***** and she ok'd it. " Well who said that was ok.She doesn't live here and have to deal with it They have alcohol all.over the place and broken corona bottles. They went in for 2 hours at 530 to 7 am then full force partying from then. Atrium court has become the projects.i get the questions form the potential residents portal asking about the place and I hate telling them how bad it is but I am not going to lie. It would be fine if the partying and loud music drinking was.dealt with but so far maangement has not said anything and ignores complaint emails. You want.to.listen to.tjis 24 hours a day?

  Business response

  12/27/2024

  To whom it may concern,

  We are sorry to hear of the noise concerns regarding neighbors. We can assure you that no residents receive special treatment from management. All residents are treated fairly and within the guidelines of the lease. As the onsite team, we are more than happy to assist with resident concerns, and this resident has even been offered a transfer due to the situation. We have not received any reports from the police regarding the apartments in question. If the police reach out for assistance, we will be happy to help within our capacity. We welcome this resident to reach back out if the issues continue.

  Thank you.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartment failed to fix a leak. The roof caved in and they put a hole in the roof exposing mold. They left the rook exposed and barely covered for 2 weeks. My son stopped breathing in the unit. He is now on respirator treatments for exposure. The doctor we saw and i showed pictures to wrote a note that the unit was not habitable. The unit was deemed a total loss by a third party weidner hired. They agreed to negotiate about the amount our unit was worth. I asked for documentation either from them or the third party and they refused. In retaliation they have given us a ten day notice to remove our belongings. We have emails from them and confirmation from the third party that all contents are contaminated and unsafe to have or move. They are still taking liability for the medical portion but have now retaliated when we called code enforcement because we can't get any awnsers from them. We are asking for some kind of documentation from them or the third party as to why our contents of our entire unit are not salvageable and for a reasonable amount of reimbursement for the contents. We have tried to go through our renters insurance but weidner will not cooperate with them and have essentially closed out the insurance claim.

  Business response

  12/09/2024

  To whom it may concern,

  Weidner was leasing the at issue unit to Residents at the time the subject leak occurred; the residents did not own the unit at any time. Following the discovery of the mold, Weidner placed the residents in a new unit on October 8, 2024, in order to accommodate them during the restoration process.

  
  On October 8, 2024, a restoration company hired by Weidner started the restoration process for the residents former unit. On October 9, 2024, Area Director for Weidner, received a call from Resident stating that she was not satisfied with the work being performed by the restoration company. Due to Residents dissatisfaction, Weidner had the company stop work immediately. Weidner then contacted a different restoration company, located two hours away, to complete the job. The new company assessed the unit on October 11, 2024, and determined which of the residents belongings could be cleaned. Weidner offered to have the restoration company clean the residents items at no charge to the residents.

  
  On Friday, November 8, 2024, Weidner received an email from Resident stating she or other Resident would be at the former unit on November 11, 2024, to meet with the restoration company, which would remove the residents belongings from the unit for off-site cleaning. Resident spoke with Area Director of Weidner the morning of and confirmed the arrival time of the restoration company. Approximately one hour later and while the restoration company was en route to the unit, Area Director received a call from Resident stating that he and other Resident would not sign a necessary form from the restoration company that would allow the manipulation and removal of their belongings. Resident demanded a copy of the restoration companys mold reports for the unit and requested to have a third party examine the unit.

  On November 20, 2024, Weidner informed Residents that, following the residents cancellation of the restoration company on November 11, 2024, the cleaning and moving of their items would now be their responsibility and any third party they hire would be an out-of-pocket expense to themselves. Weidner provided a deadline of November 30, 2024, for all items to be removed from the unit.

  
  Resident informed Weidner that due to his work schedule, he would not be able to move the items by the November 30, 2024 deadline. He stated that he is off work from December 3 through December 6, 2024. In an effort to accommodate Residents, Weidner extended the deadline to December 6, 2024, in order to allow Mr. ******* to remove their belongings from the unit.

  
  As to documentation on the salvageability of the residents belongings, determining whether any of their belongings are salvageable is the responsibility of the residents, not Weidner. Moreover, following a complaint by the residents to the City of *********, the City contacted Weidner requesting to inspect the units above and below the residents former unit. The same day, Weidner responded to the City stating it could inspect the units at any time. During this ordeal, Weidner has done everything within its power to accommodate the residents and cooperate with third parties like the City of *********. Despite no obligation to do so, Weidner offered to have the residents belongings evaluated and, if possible, cleaned by a professional restoration company at no charge to the residents. Weidner has demonstrated a sincere effort to accommodate the residents, but must also consider the time that has passed, the damage to its property, and its obligations to the City. Despite delays throughout this process, Weidner continues to remain open to resolving the matter with the residents directly.

  
  Thank you,

  Customer response

  12/09/2024

   
  Complaint: 22613953
  
  I am rejecting this response because: 

  The area director did not communicate a time on November 11th and we had to call her and the third party. Once given a time I was at the unit and in contact with the third party who informed me extensive personal protective equipment would need to be worn to enter the unit and he was "unloading a trailer and hadn't planned to be to the unit until around 1" this was later then the original time given (which I had to go out of my way to find out due to lack of appropriate communication). I informed the third party due to health concerns on my part i was uncomfortable entering the unit and the other tenant was unavailable due to their poor communication and lack of planning. 

   

  The cancelation of the third party does not negate the obligations of weidner to reimburse, replace, or further communicate about the belongings in the apartment that are not salvageable due to their negligence. The third party hired determined most of the unit not salvageable and sedgwic informed us our opptions were to total out the unit and come to an agreed upon amount or allow the third party to clean the extreme minimal salvageable items( approximately less then 4% of the unit) but then Weidner wouldnt be responsible for repayment of any other type. 

   

  Weidner has taken responsibility for the mold and the medical bills we incurred for our small child because of their negligence. The company doesn't get to decide to not be liable for the rest of the damages they have caused. 

   

  The city was informed because Weidner has decided to not inform other units that were affected by the mold that it was present and putting them at risk. We didnt request a third party to evaluate anything except the mold in the unit so we could use that for our medical records since we are being denied a copy from Weidner. There was never discussion of needing another party to evaluate our items it was only to have a clear report which we requested from Weidner or their third party and we're denied. 

   

  Weidner has not made every attempt as stated to remedy this situation as being moved into a completely empty apartment with small children due to their negligence is less then ideal. Having to pay out of pocket to be reimbursement for items that we had already purchased and we're in our home was a burden. Continuing to say every effort was made to remedy is a falsehood and insult. We have restarted our lives with none of the items we have worked for and are having to rebuild due to the negligence of this company. Liability for the damages isn't negated in any circumstances listed in the response I received. Weidner decided to handel this "in house" and not comply when they felt inconvenienced but the situation they have caused us is more then an inconvenience.  

   

  The city has also informed us that weidner has not complied with attempts made to enter and inspect the unit due to us. We have never said anyone was not allowed in the unit and in fact offered access to the city should that be a viable option through us during the time we still had access. We were also told the city didn't want to take that approach and wanted the property to grant access but if they continue to not comply the pictures I have submitted of the issue were enough for a warrant to gain access. We have in no way hindered the process Weidner said was necessary nor have we denied anyone access. The requests we have made are reasonable and fair as is the reason for cancelation of their 3rd party on November 11th. If medical documentation is necessary that can be provided as well as a work letter stating the other tenant wasnt available.  This also completely contradicts the response received from Weidner regarding the involvement of the city code enforcement. 

   

   

  None of the requests made now or previously are out of the realm of acceptable. Weidner is responsible for this damage to health and property. All we request is some kind of documentation of findings in the unit pertaining to mold either from Weidenr or their third party ( i have a recorded conversation with servpro stating all things in the unit are hazardous and pose a threat that should not be moved or handled because they carry sporse) the monetary replacement of all items lost. 

  Sincerely,
  
  ******* ******

  Business response

  01/07/2025

  To whom it may concern,

  The mold report being sought is between Weidner and ServPro and has no bearing on the complaint submitted by the residents. As previously described, Weidner has accommodated the residents in many ways throughout the course of this situation but will not provide them with the mold report.

  Thank you.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BLACK MOLD - my 4 year old son and I were exposed to black mold in our 1 bedroom apartment for weeks and the *******, the manager as well as ***** the regional manager refused to check the issue or send maintenance up to check for WEEKS! Both my son and I got severe lung illnesses due to this. If you enjoy being gas lit by management and left in an uninhabitable apartment, this is the place for you. Not only did they mishandle this situation completely and it led to serious medical issues for me and my FOUR YEAR OLD SON, they then refused to allow us to hire a company that specializes in mold and mildew issues. We hired them anyways, and they found within 10 seconds that there was a massive amount of mold all throughout the ceiling and walls and recommended that we move immediately.******* ***** and ***** both threatened to take legal action against us for not signing a form that said, they did nothing wrong. Meanwhile mold spores is all throughout our apartment and on all of our belongings, which we now have to have the insurance company throw out as we file a claim. ALL BECAUSE THEY WOULD NOT ADMIT THEY WERE WRONG AND MOVE US TO ANOTHER APARTMENT WHILE THEY FIXED OUR APARTMENT THAT WE PAY $1700 A MONTH FOR.Stay safe everyone, several of my neighbors have also had issues with ceiling leaking, appliances not working, homeless people swimming in the pools and sleeping under the stairwells,

  Business response

  12/04/2024

  To whom it may concern,

  We apologize for the frustration felt by this resident during this process. We are happy to report that as of this time, all repairs have been completed. The resident's escalated insurance claims are currently in process and an update will be provided to the resident when there is new information.

  Thank you.

• Initial Complaint

  11/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived in the ****************** in ******* for over two and a half years, from 11/23/2021 to 07/19/2024. When I moved out, I didn't leave any damage to the wall other than normal wear and tear as shown in the attached move-out inspection report, However, I was charged a $240 painting-related fee, which was deducted from my deposit. I don't think I should bear this fee, and I am asking to get $240 back.

  Business response

  11/18/2024

  To whom it may concern,

  When a resident moves out, some light touch up paint is expected to cover normal instances of wear and tear. In this case, however, a full repaint was needed to cover all the scuffs and marks on the walls and doors, as evidenced by the attached move out photos in this complaint. This damage is beyond normal wear and tear, which resulted in an extra painting charge upon moving out.

  Thank you.

  Customer response

  11/18/2024

   
  Complaint: 22566811
  
  I am rejecting this response because: the attached inspection report exactly indicates its normal wear and tear over almost three years of living instead of damages. I need an impartial 3rd-party authority to verify whether its normal wear and tear or a damage. Otherwise, I will insist on the refund of $240 painting-related fees.
  
  Sincerely,
  
  Ni Tang

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