Complaints

• Initial Complaint

  09/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint regarding the property management companys failure to perform their duties as outlined in their contract. Despite paying monthly fees, it is clear that the management company is not fulfilling the basic responsibilities they were hired for, and this is becoming increasingly unacceptable.The community is suffering from poor upkeeplawns and common areas are overgrown, bushes are unpruned, and weeds are taking over. Despite these clear signs of neglect, the management company has not taken any meaningful action to address these issues. I fail to see why I, along with other residents, am paying for a service that is not being properly *********** is evident that the contractors hired by the management company are not performing to the standards expected, but more importantly, the management company itself is not holding them accountable or ensuring compliance with the agreed-upon services. Issues like burnt-out lawns, malfunctioning sprinklers, and general landscape neglect continue to persist, with no action or ************** addition, basic concerns such as damaged streetlights and a lack of routine street sweeping during critical months have been ignored. This level of neglect is unacceptable, especially when we are paying for these services through our HOA fees.I am deeply dissatisfied with the lack of service provided by the management company and question why we are paying for services that are clearly not being delivered as promised. It is clear that the management company is failing to meet their contractual obligations, and it is time for these issues to be addressed and resolved, as the community deserves far better.

  Business response

  09/30/2024

  Thank you for taking the time to share  concerns regarding the property management and maintenance within the community. We want to assure all parties involved  that we take all feedback seriously and are committed to providing the best possible service to the residents of the community.

  
  Upon review, it appears that many of the issues you've raised pertain to individual private homeowner properties rather than HOA common areas. While we understand the frustration surrounding lawn maintenance, landscaping, and property upkeep, these responsibilities fall under the purview of individual homeowners and are not managed by the **** Our Account Manager takes pictures of all common areas each month, and those are reviewed, any deficiencies in landscaping within the common areas are reported/addressed immediately with the landscaping team.  

  
  In terms of HOA compliance, we have been actively addressing these concerns by issuing non-compliance notices to homeowners. For reference, we issued 30 non-compliance letters in June, 63 in July, 71 in August, and 56 in September. Our goal is to maintain community standards, and we will continue to address non-compliance promptly. Please know, just because a non-compliance notice is issued, it doesnt necessarily mean the homeowner will  heed to the notices sent.

  
  Additionally, we understand that lighting concern, particularly regarding PSE, have been an ongoing issue. We have reported these concern multiple times and will continue to work PSE to resolve the matter as soon as possible. The streets within Daybreak HOA are public; street sweeping would go through unincorporated *************, not the ****

  
  Regarding *** ****, please note that assessments for Daybreak HOA have not yet commenced. The Declarant currently covers all association expenses, and homeowners have not been billed for or paid any assessments at this time.Therefore, the concerns about paying for services is inaccurate as the homeowners have not been billed/invoiced for any assessments.

  Lastly, I would like to confirm that our account manager has been in communication with Mr. *****  via both email and phone to discuss and address the concerns  highlighted. We remain committed to providing transparent communication and resolving any outstanding issues in a timely manner.

  
  We appreciate your patience and understanding as we continue to work towards maintaining and improving the community.

  Customer response

  09/30/2024

   
  Complaint: 22356575
  
  I am rejecting this response because:

  Thank you for your prompt response and for addressing some of the concerns I raised regarding property management and maintenance within the community. I appreciate that you take all feedback seriously, but there are still a few points Id like to clarify and follow up on.
  
  1. Clarifying *** Responsibilities:
  While I understand that individual homeowners are responsible for maintaining their properties, it seems that non-compliance continues to be a widespread issue, as evidenced by the number of non-compliance notices issued over the past few months. Although issuing notices is an important first step, could you clarify the enforcement process that follows? For instance, how does the *** ensure compliance after notices are sent, and is there a plan in place to escalate issues when homeowners fail to respond? The community appearance continues to decline, and I believe more proactive enforcement would benefit all residents.
  
  2. Lighting Issues:
  I appreciate the update regarding the streetlight issues and understand that *** has been notified. However, given the length of time this issue has persisted, is there an escalation process in place for addressing long-standing problems like this with PSE? It would also be helpful if the *** could provide an estimated timeline for resolution, or at the very least, keep residents informed with regular updates on progress.
  
  3. Street Sweeping:
  Since the streets are managed by *************, I understand the *** does not control this directly. However, would it be possible for the *** to facilitate communication between residents and the county to push for regular street sweeping? This would be a great service to the community, especially during summer months when debris tends to build up.
  
  4. *** **** and Services:
  Thank you for the clarification regarding *** assessments. However, it is important to note that Lennar has been charging *** fees at the time of closing and these dues have been coming out of ******* money deposits. Given that homeowners are already seeing funds taken for *** **** at closing, it is concerning to hear that there have been no official assessments. Could you please provide clarity on how these fees have been handled and what services they are intended to cover? Additionally, it would be helpful to know when regular assessments will begin and what specific services will be provided by the *** once dues are collected.
  
  5. Communication Follow-Up:
  Lastly, while I appreciate the account managers communication with me, I would ask that the *** provide clearer, more consistent updates on timelines and action plans for the issues Ive raised. Regular communication would go a long way in building trust and ensuring that all concerns are addressed in a timely manner.
  
  I look forward to your response and hope we can continue to work together to ensure the community standards are upheld and improvements are made.
  
  Thank you for your time and attention to these matters.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from them stating i was out of compliance and needed to mow my lawn and pull weeds. They have no proof it was overgrown, which it wasnt. They dont take photos is what I was informed of. When I asked to have the fee waived I was told no. The employee ********* said I choose to buy a home in an hoa and it was my fault. I DID buy a home within an HOA, 8 years ago. Long before they became the managers. They are impossible to reason with and lack any customer service skills.

  Business response

  05/21/2024

  Below is a portion of the email sent to ******* regarding her concerns.  there is no indication she owed $750 in fines - 

  Good Morning *******,

  
  Thank you for reaching out regarding your non-compliance notices issued, I will be happy to assist you.
  
  I have attached the notices issued via **** below, as well as a brief description of the communication received:
  
  September 19th, 2023-1st Notice-Landscape Maintenance & 1st Notice-Maintenance of Lots
  The lawn needed to be mowed and the weeds treated/removed. In addition, the front steps had chipping paint in need of maintenance.
  On September 27th, 2023, an email was received suggesting that you would remedy the violation for paint when the weather was more conducive for painting.
  October 16th, 2023-2nd Notice-Landscape Maintenance
  The lawn on the right side of the driveway has clover that needed treated and removed and the bark area along the walkway/front steps needed to have the weeds/clover removed.
  No communication received after this notice was issued.
  January 8th, 2024-3rd Notice-Landscape Maintenance
  Weeds within the flowerbed in the bark by the porch needed to be removed.
  It was reported that you called on 5/20/2024 and spoke to *********, she offered to waive this notice due to the time of year, in speaking with her it was suggested that you called her a B**** and hung up her.
  *** 14th, 2024-4th Notice-Landscape Maintenance
  We noted the front lawn needs to be mowed/edged.
  On 5/20/2024, when speaking with *********, you suggested the lawn was mowed/edged the day after our inspections for *** were conducted. ********* suggested she needed to speak with myself in regards to waving said notice.
  
  Attached are the rules & regulations that include the fine policy as well as the appeal process. While we appreciate you contacting our office and working to remedy the concerns presented in the attached letters, calling our staff names, such as B**** is unprofessional and will not be tolerated.
  
  As a one time courtesy, we have waived all the notices on file, you now have a zero balance (with the exception of the $329.00 owing for the July 1 assessments), $151.71 has been waived for the attached fines and the finance charges assessed for non-payment.   **Please know, the annual invoices have already been printed for mailing, you can simply issue payment for the $329.00 and disregards the fines listed.**
  
  We hope this assists in resolving this matter and look forward to productive communication moving forward. 

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We've paid around $20,000 throughout the years and still cannot get J&M management to do their jobs. They dont take care of the things they are paid to do so why are they collecting our money? The entire city has complained about them for years. There are hundreds and hundreds of complaints online about them, yet they are still able to operate and collect dues and fines from people with no problem. They were finally replaced with a new HOA, just to come right back the following year. They do not uphold their end, but continuously send out fines to people for minuscule reasons. They threaten to put leans on homes, but they don't respond to emails or phone calls. They don't even have a reliable, consistent site that allows you to pay your dues, but they'll send you a fine in the mail for not paying. There is no one to talk to to get anything done. This has been going on for 7 years for me and I'm sure longer for others. They should be put out of business. They are extremely unprofessional and need to be investigated.

  Business response

  12/28/2023

  Thank you for the opportunity to respond to this complaint. Most of the complainants comments are not specific issues that can be addressed; rather they appear to simply convey an emotional state of not satisfied.
  Here is some information that might be helpful:
  Fines are levied against homeowners who do not comply with the *********************s governing documents.  The fine policy adopted by the ***** of ********* has been shared with all homeowners.  We are happy to email the governing documents and fine policy to this homeowner to help promote understanding of the rules and consequences of non-compliance.
  Every homeowner within the ********************* has access to the assigned Account Manager, negating the concern of no one to talk to.
  The assigned Account Manager is tasked with responding to email and voicemails within 24 hours if possible.  The homeowner can reach the Account Manager by emailing or leaving a voicemail.  If no response is received with 24 to 48 hours of the email or voicemail, the homeowner can reach out to ******************************** for additional assistance.
  It is important that when calling, the homeowner leaves a voicemail, including the name of the Association, Address and/or Lot #, Name, and the reason for the call.  This allows the Account Manager to do any necessary research before responding.
  We have received no complaints of the third-party payor link on our website not being operational.  If the homeowner experiences issues, we encourage an email to the assigned Account Manager with a screenshot of the error message.  We have a dedicated team that can resolve these issues quickly.
  
  It is unclear what the amount of $20,000.00 represents, therefore it is not possible to address this undeclared disputed amount.  It is also unclear what finish the job means. 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  J and M management is not sending out the proper documentation through the mail that they claim they are. Multiple community members within my neighborhood are experiencing this issue. We were never informed of a late fee being do until months after the fact and when asked for documentation that any letter was sent they could not provide documentation. Our account has had many account managers and inconsistencies. It takes weeks to hear back on anything therefore Im going this route. I have informed delivery as well as all documents Ive received from them to back up my statements. I am willing to pay the 25 $ late fee but not the **** in extra charges. I would like the company to correct this issue.

  Business response

  11/29/2023

  Invoices and subsequent past due statements are sent within contract parameters.  J&M does not make decisions, financial or otherwise for any community.  If an owner wishes to have fees written off, it will need to be sent to the Board for their review.  Any request should go through the account manager for forwarding.

  Customer response

  12/06/2023

  The issue I have is with this company directly not my HOA board. They are trying to hide behind a board when they made a mistake not the HOA. 
  

  Business response

  01/03/2024

  The management company works on behalf of the ***** and facilitates the decisions of the *****.  the ***** of ********* have denied the removal of the finance charge as past due statements were sent as necessary.  

  Customer response

  01/03/2024

   
  Complaint: 20831592
  
  I am rejecting this response because:

   

  my issue is not with the board but with the management company. I dont find it legal or ethical to refuse and hide behind the board. The board didnt do anything wrong, the management company did. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July 2023, we contacted ********** at J and M Property Management, responsible for our ***, about tree safety in a protected tract on our property. The *** was to hire an arborist for inspection. After repeated follow-**** the arborist was scheduled for 08/17, but no inspection occurred. We requested the arborist report but received no response. On 10/23, we were informed that the **************** decided not to release the initial report and hired a second arborist on 10/05. On 11/03, the report was finally released, revealing no inspection of our trees. Reviewing our security cameras, no arborist visited on 08/17 or 10/05. The Declarant and their board's inaction on the tree safety concern and their deceitful conduct concerning the arborist reports, which we later found to be entirely fabricated, pose an imminent threat to our family and property, requiring immediate and unequivocal attention to rectify this hazardous situation.The failure to ensure the safety of trees in the protected tree tract is a clear violation of our rights as homeowners. We entrusted the ***, managed by J and M Property Management, to maintain the safety and integrity of our community. The false promises and deceptive actions in hiring an arborist and fabricating inspection reports have left our property and the safety of our family in jeopardy. There are several visibly dead or dying trees, both inside and outside our property's fence, that are at risk of causing significant damage or even personal injury. Shockingly, none of these trees were included in the arborist reports, even though they are clearly visible and pose a substantial threat.Our diligent efforts to address this issue were met with evasion and dishonesty from the **************** and the *** management. This conduct is unacceptable, and it undermines the trust we placed in these entities to protect our homes and the well-being of our families.

  Business response

  11/14/2023

  Good afternoon, 

  In response to the desired settlement: 

  The arborist report has been sent to the *************** along with the required application, fees, and payment for an independent review.  The City will hire an independent arborist to review the submitted arborist report, which may be supplemented with a site visit to the community.  The removal of trees, any cleanup of felled trees and debris, and replanting of trees in the tree retention easement requires specific written approval from the ***************.   All homeowners within this community are receiving updates as additional information becomes available.  

  The City's independent arborist review should satisfy the request for another inspection, though the timeline of 14 days may not be realistic.  In addition, the removal of any trees classified as a moderate or low risk must have written approval from the ***************.  The request for the removal of high risk trees identified as being located within the *** boundaries (total of two trees) has already been met (two high risk trees were felled on November 6th, a day earlier than anticipated).  As noted above, we are waiting on City approval for any log and/or debris removal from the tree retention easement. 

  All homeowners have the option to reach out to the *************** ***************************** staff directly if they wish to do so.  The phone number and email addresses are publicly available on the City's website. 

  Customer response

  11/14/2023

   
  Complaint: 20827322
  
  I am rejecting this response because:

  we have notified ********** at J and M Management of our concerns about the dead and rotting tree on our lot several times and been ignored. On 11/10 one third of the rotted tree came down damaging our fence. If the entire tree had come down it would have killed our neighbors in their bedroom. ********** was notified of this damage on 11/10 and still has not responded which is not at all unusual as she consistently ignores residents in our community. 

  
  Sincerely,
  
  ***********************

  Business response

  11/30/2023

  It is unclear why this complaint is continuing.  Our company owner spoke with the homeowner directly about the tree situation and continuing efforts with the City to get permits for tree removal. The City has a specific process that must be followed, and as the management company we are doing everything possible to continue to work with all parties to resolve this long-term situation.  In addition, the arborist drove to the site and met with *********************** personally, and confirmed partial ownership (60%) of the dead tree is with the School District and partial ownership (40%) is with the Association.  An offer was made to repair the broken fence rail; the arborist reported that ***** declined the offer.   In a recent homeowner meeting, all homeowners had the opportunity in an open forum to address any concerns; the management company's owner was in attendance to provide executive level support.  To say that ********** ignores homeowners is simply not true. As the assigned Account Manager, ********** is responding to homeowners as directed in this specific situation.    Once a homeowner elevates a concern to a higher authority,  a separate response from the Account Manager will not be forthcoming unless she is specifically directed.  In this case, concern about trees has been elevated to the ***************, the *************** of Directors, the management company's owner, in addition to complaints filed with the BBB.  Any new information received from the City will be shared with all homeowners. 

  Customer response

  12/04/2023

   
  Complaint: 20827322
  
  I am rejecting this response because:
  
  Firstly, this complaint is still open because nothing has been resolved.

  Secondly, no offer has been made to repair our fence or remove the dead tree that is still sitting on it a month later. The entire conversation with the arborist took place directly in front of a ring camera that was recording audio and video, the arborist was aware of this as we have notice on the property. There was no offer made by the arborist to repair the fence and no offer was rejected. 
  

  These concerns were brought up at the *** meeting and we were told, with laughter, that *** would be reaching out within days with more information regarding the removal of the tree that had fallen on our fence and details about repair, we have not received any further communication.

  The reason this complaint is still open is because J & M Management has done absolutely nothing to resolve it. This complaint is our attempt to avoid litigation, if that is the companys preferred method of resolving this then we are more than happy to go that route. 

  Sincerely,
  
  ***********************

  Business response

  12/14/2023

  After careful review, the decision has been made to cease responding to this ongoing complaint from **************** in this forum.  As a company, we do not feel it is in our best interests or the interests of the other homeowners to spend the Associations funds to continue to respond to allegations of we are doing absolutely nothing.

  
  The tree situation in the Glennwood HOA is complex, and coordination with multiple organizations has been and continues to be necessary.  Information will be sent to the entire community very soon on the current status.  **************** is welcome to email the assigned Account Manager or the Company Owner, **************************   ****************** has already spoken with the homeowner and felt their conversation was very productive.  

  
  The tree under discussion has been identified as 60% owned by the school district, and **************** is welcome to speak directly with the district.  We choose to not engage in a debate of whether the arborist did or did not offer to repair the fence.  We have no reason to believe he was not ******* in his statement of the offer.  It certainly is not his responsibility and would have been a simple courtesy.  

  Customer response

  12/14/2023

   
  Complaint: 20827322
  
  I am rejecting this response because:

  The BBB is welcome to close this claim. We will handle this through and attorney. As it appears that the funds that we pay J and M Management as part of our HOA have been deemed better spent dealing with this in court. We have spoken to *** on multiple occasions and each response on the BBB portal is in direct contradiction of what he has said on the phone. The matter still stands that J and M was notified of this tree multiple times before and after it fell and failed to act or respond. 
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This property management company has been issuing letters and fines with a generic description of violations in regard to yard maintenance of my property. The representative I have been working with is ***************************. They provided no pictures of the violations and my yard looked similar to other neighbors. After finally getting a hold of ******* over the phone and having accumulated $400 in fines at the time she advised me to file an appeal. I did so with her, and I paid someone $1400 to replace all of the sod in the front yard, weed the beds a prune. I then received and email from ******* stating the appeal was declined with a smiley face. I received another notice after the yard was completely replaced stating that I owe $763.57. Shocked and exhausted at this point with dealing with this, I conceded and mailed them a check paying them in full for the $763.57. I then sent an email to Trinidy whom I had been corresponding with on this matter to find out if she received the check. She then informed me even after fixing the yard and filing an appeal that their company had placed a lien on the property. She also informed me that J&M Management takes three weeks to process a check and that the lien will be released after that. They provide no other means of payment for the consumer. This email of course was sent with a smiley face from *******. I went to the *********************'s office immediately and they said no lien had been filed. Perplexed as to the way this company does business at this point, I contact ******* in which she said she made a mistake and there was no lien filed. You would think at this point we would be done. After the appeal on a home (with no photos of violation) was denied, replacing the entire from yard of the house, a check mailed and cashed and reassurance stating the account would be noted and the fictitious lien would be removed, I now have received another statement with a lien fee and still owing the full balance. This is predatory.

  Business response

  11/29/2023

  the statement and payment seems to have crossed in the mail.  your statement was sent on 9/25 and payment credited on 9/28.  Please keep in mind, it is possible to take up to two weeks for processing - anything processed outside of the mail receipt date is posted for the date received.  There was no Lien placed on your home as your account balance is zero for 2023.

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There were so many issues with our account manager. We paid money for services that were barely rendered. The account manager allowed our grass to die throughout our community. She did not reach out to landscapers like she claimed multiple times. It took myself and a member of the board to get the ball rolling on our water issue. We have asked for emails regarding email communication . The company failed to provide us such emails to our landscapers. Our contract was cancelled because we were deemed too difficult to work with. Yet, the account manager failed to do her job. *** asking for answers should not be cancelled because the account manager can't handle their job. Spoke with the owner who at first seemed to understand what we were dealing with. In the end he went back on his verbal word to our **** Instead of dealing with is employee he cancelled the **** We want our funds back due to their lack of managing. The new company has found multiple errors in our finances and paperwork. We paid this management company and they didn't do their job.

  Business response

  10/04/2023

  At the time the *** expressed their concerns regarding the Account Manager and specifically the issue with the irrigation we researched the information on our side.  As indicated to you via email, the Account Manager did her job within the expected time frames with regards to communication to the landscaper regarding the water. 
  The Board was unhappy with J&Ms business model and insulted the companys way of doing business.  The communication that continued during that time and the type of communication the Board had with the Account Manager previously made it apparent the continued business relationship was no longer in benefit to either party.  The expectation of a continued relationship after what we consider a lack of professionalism to both ownership and the Account Manager is not realistic. 
  This is the first we are hearing of any errors in paperwork and finances.  We provided the new management all *** documents and accounting, no clarifications have been asked for with regards to anything provided.  This is a very serious accusation that we do not take lightly and would expect to have heard from either the *** Board or new management company prior to this should that be the case.
  The services rendered were the agreed upon services as part of our contract and we do not agree that any reimbursement is due to the ***.

  Customer response

  10/04/2023

  The job was not met to any standards. I we would have reached out except communication was not being returned. We have asked to see said emails between individuals and those request have gone unanswered. Instead we are just given a name. They are making claims that the landscaper failed to do something. We want the proof. One comments was made about the payment system. The owner cant be professional and handle a little comments is absolutely laughable. Account Manager didnt do her job period. So many things were left undone and nothing ever came of it which is absolutely ridiculous. Provide the emails that we requested with the communication between builder and landscaper which have asked multiple times. 

  Customer response

  10/12/2023

  No refund has been received for failure to render satisfactory services.
  

   

  Business response

  11/09/2023

  As per the initial response date October 4, 2023, services rendered were the agreed upon services as part of our contract and we do not agree that any reimbursement is due to the ****

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am still needing the checks and balances on how the money was spent. I have been sent the profits and loss and proposed budget, neither of which shows exactly how the money was spent. If you hire someone to do a job and then dont, they take your money and run thats called theft. The proposed budget and losses that I have does not provide the checks and balances, all it shows it was suppose to be provided with our money paid out and NOTHING on the proposed budget was provided hence why I have been continuously asking for the checks and balances to prove this. I dont just hand over my hard-earned money to adults who are obsessed with controlling others without having evidence on how that money was spent. No landscaping services were provided for the entire year of 2021, YET we paid as a community ******. ****** was spent on irrigation, where? Checks and balances that explains where *********, where? We need the checks and balances that demonstrates exactly who what where when and why for each amount. Again, this isnt about being unhappy about service provided, this is about having our money stolen FOR NO SERVICES RENDERED!! I went through the entire contract and it does not stipulate that it is okay for grown a** adults to take our money and run/not provide services NOR not provide the checks and balances of how our money was spent, not just a proposed budget or loss, There for if they cannot provide the checks and balances we require a refund unless they can magically go back and re rendered those services. J&M, association services or the current HOA board members will provide the checks and balances and continue to dance around this issue. For example, we paid as a community ****** for landscaping? Where is the check that shows it was written and cashed? What company did yall hire because they sure as f*** did not landscape our HOA? ********** services ******? Where is the check that shows it was written and to what company?

  Business response

  04/03/2023

  The information requested has either been sent to the complainant or the process to access additional information has been provided.  While no longer the management company for this Association,J&M Management has provided the Profit and Loss report for the time frame in question, which lists all income and expenses for the Association.   We have also provided the name of the landscaping company and explained the line item of irrigation, which is actually the water bill for the common area sprinklers within the community.  The current management company for the ****  Association Services, has also notified the complainant that she can set an appointment to view HOA documents should she choose. Any assessment funds not used for Association expenditures or *************** simply remains in the Associations checking account. It is also been suggested should the complainant have questions on expenditures within the community, it might be beneficial to  attend  a Board Meeting and ask relevant questions in that setting.

  Customer response

  04/03/2023

   
  Complaint: 19637421
  
  I am rejecting this response because:

  I cannot locate any contact information for this landscaping company which I replied back requesting the actual contact information. I offered a complete year of RING footage that shows a clear view of the common areas where this alleged landscaping took place and offered to drop it off as it is a large file so they can show me exactly where these landscaping services took place and never received a response with a date and time where we could meet to review this. I was referred back to the shady *** mgmt. J&M for the irrigation services for the actual checks and balances. Any thief such as J&M can type out profits and loss along with a proposed budget, BUT J&M REFUSES TO DISCLOSE THE CHECKS SHOWING THAT THEY INFACT PAID OUT WITH OUR MONEY FOR THESE SERVICES. The current *** are grown adults who are obsessed with controlling others homes, I have asked for > 1 year from the *** the checks and balances and SHOCKER they want to know how our money was disturbed as they never received landscaping services either. J&M had until 03/31/2023 @ **** pm to resolve this issue to my satisfaction and they chose not to. Now they can explain this in front of a judge.
  
  
  Sincerely,
  
  **********************

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************************* is a housing community of 110 homes. We pay this management company about $1200 a month to manage our company. We have an HOA board as well. We have several community members including myself asking questions, taking pictures of items that needed to be fixed for several months now in conjunction with the builders MTT homesnw LLC. Management company has failed on several occasions to get things or items fixed. The company says little to nothing at all.

  Business response

  01/26/2023

  The concerns of the owner has been submitted to both the ***** of ********* and the Declarant for their review and assessment.  J&M is the management company and facilitates the decisions made by the ***** of *********, the management company does not make decisions, financial or otherwise, for the community.  Any course of action taken by the community is decided by the ***** of *********.   

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We as a community at the reserve at west hills have some major concerns regarding several issues on this development. Some issues are about financial records the company Jandmmanagement refuse to provide us, how much dues are in the fund, things not done properly or at all. This is very concerning as they are starting to transition over to us as a community since it is about 75% complete. Jandmmanagement say we are only at 25% complete and we are only allowed 1 board member for our entire community. We are being lied to by j&m management who is the *** in charge right now. We do not want to be stuck with the **** for things not being done correctly or safely. We had to come together on a ************** in which we made in order to voice our opinions and are not getting answers from MTT or the management company. They told us a few days ago we were only at 25% complete and can only elect only 1 board member but come to find out its much higher than that and should be able to elect 2 board members. The management company sent out a letter saying we can vote on 2 members but then being told no we can only elect 1. Someone please help us get to the bottom of this and hold MTT and j&m management accountable for their poor standards and not giving us documents that we are entitled to. We have several members in the community that will be reaching out for help and assistance on this matter so we hope you all as city officials will help us with these questions and concerns.

  Business response

  05/12/2022

  
  At the homeowner board member election meeting on April 19th, while you were given information that there were more homes closed than we were aware of, we werent able to schedule the 75% handover until we verified the information.  It turned out that there were not as many homes closed as was suggested; the list that was referred to during the meeting contained homes that were under contract but had not yet closed.  Once we received updates and enough closings to schedule the meeting, we set a handover meeting date and notified the declarant board. The handover meeting is scheduled for **** 13th.  In looking at the timeline of information, we were given the information to validate the 75% sold/closed on April 21st, so we are within the 60 day requirement for scheduling the 75%handover.
  
  Additionally our ********************* had a conference call with a Declarant representative on several items:
  -            The playground is being installed
  -            The play area has already been marked with caution tape
  -            Dog waste stations are installed according to the plans.  If the *** wants to install additional waste stations, that will be a cost of the ***.
  -            Basketball court hoops will be installed, the Declarant is waiting on a bid.
  -            The Declarant representative/vendors are on site fixing both the landscape and hardscape issues.
  -            The waste receptacles were obtained from Pacific Outdoor bins can be ordered.
  
  We have also been told by the Declarant Representative that they will have completed an audit by end of business on May 20, 2022 and financial information will be available after that time. 
  
  

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