Reviews

This is a place where no body have to go for car service they messed up my car, i took my car October ******* for oil change and service because oil service was due, then there was a voice coming from the car which i mentioned and they say was all good and told me to follow it up it aggravates then i went back on November ******* because the sound aggravated and they said it was a Belt problem they changed it, then when we were about to take the car it shows engine light , then they said it was sensor problem and they had it's undercontrol and its okay to drive, and while driving the car back to home the light came back and on November ******* they said it was there mistake they broke the Air Box Pipe while fixing the Belt and they need time they took almost the whole day then said they fixed it and said that the only offer they give us is just the cover for the repair but we are not sure if our car is okay because we don't know if they have broken or changed a fake material we still have no guarantee for it, the service advisor ****** ***** was the first ****** who we meet and talk to him he had good customer service but doesnt have good mechanic and the manager ***** Riordian is a ****** who disrespect you doesnt talk to you in the office even he made as wait standing and give as unrespectful answerwhile we were standing and he said they wouldn't give as any evidence for there mistake and only material warranty that it comes with the box and for the rest he said he can not help as or do anything and we can call our lawyer and do what the lawey will have to do, which still i dont know what they did to the car and afraid to drive it! They were not transparent hide every evidence that i could have and they dont give a word or any written consent that they broke the air pipe while fixing the belt and didn't reassure as if the car was safe and no other mistakes were done.

I bought a 2019 Ram **** from this company. Worst buying experience of my life. Truck had 47k on the odometer. When I looked at the truck the first time it was dirty, when I went to buy it I asked them to wash it so that could inspect for damage. They didnt wash the top saying they couldnt reach it. When I got it home I washed the top with no problem. The top was covered in dents, hail dents. They replaced the hood but left the top destroyed by the hail. They passed the damage onto me. I payed more than retail price for the truck and now its worth a lot less than what I paid for it. I believe they purposely left the top covered in dirt to hide the damage. This company has no ethics or morals. When I contacted them they told me well buyer beware. Worst dealership Ive ever dealt with.

We bought a 2011 Ram **** truck at Good Chevrolet for $10,875.10 We did not get our monies worth. It lasted 2 weeks before it stopped all together. Youd think for that investment we would get a few years out of it. We checked into a local repair shop to find that we would have to ******** under $4K to replace the ***** The central circuitry board that is the brains of the entire truck. We went to another repair shop only to find that the price for the replacement would be comparable to the first. We then called Good Chevrolet. We were given the run around for weeks. We spoke to everyone that could help us and initially we were encouraged for a moment by them saying they would help us. Then we were dropped like a hot rock. No communication, no follow through, no help what so ever. We scraped to get the funds together to by the truck and now we cant afford to get it repaired and have a dead truck sitting in our carport. We are both on Social Security benefits and have lost our mode of transportation to money hungry Good Chevrolet. I will advise everyone not to shop at Good Chevrolet. They should be named Bad Chevrolet. Bad business practices will ruin a companys reputation. Youd think theyd know better.

I bought my 2016 ***** impala in 2017 of September. Always brought car in for any concerns and maintenance. Had transmission serviced 4/2/21, four months later i started having issues with the performance of my transmission, brought back 8/2021 and then again 9/2021 for issues not being resolved. They found nothing because their wasn't any codes and claimed car was fine. 7 months later transmission goes out 4/7/22. Sent email to Service Director, ****************** on 4/18 and hand delivered letter for General Manager on 4/20 with no response from the **** ***************** did respond and only agreed to only look at car without cost, but I would hv to get it towed at my expense for the third time. After I already had it diagnosed on 4/13/22 by the shop I had it towed to because I literally was stuck at work with my car not moving. Not once did ****************** have empathy on the situation. I feel that his service department failed when it came to properly evaluating my vehicle and its like if there's no light on or code then they think all is fine. I faithfully brought my car to them and now that I'm complaining and wanting resolution, its like oh well not our issue and it must have been something I did, but at the end of the day I relied on their findings, which has now left me with a non working car and not much as an apology was giving to me. All I can say is your only that " valued customer" when your spending money. If you got an issue, you're on your own. The last email I got from ****************** today 4/26/22, was it for me. Once he said if you in fact do need a transmission, repairs would be at your expense. Like really.... If my car was properly evaluated, I would not now have a non operating vehicle. I will be filing my grievance with this dealership, even if there is no resolution to my liking, but at least my words will be seen and just take caution when dealing with Good Chevrolet. I would never refer anyone to them for anything. My car didn't even last 5 years.