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Initial Complaint
05/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 4/26/24 I purchased a reading and a sketch from this company. I was curious and they constantly tout their '60 day money back guarantee' if you're not satisfied in every video emailed. I found the reading to be generic and without the specific information promised such as physical description, astrological sign, etc. And the sketch ridiculous. I have requested a refund by filling out their ******* refund request form' and reached out via email gollow up three times. Tge refund request states refund will be provided in 5 business days. Because I had not received a refund I have reached out via email 3 times, and have received no response. Also no refund to date. This is clearly false advertisement and I just want them to refund my money as promised in their pitch. They state their 'refund policy' is on their main website, (Refund Policy. Our Refund Policy set forth on the home page of the site at *************************************, as it may change from time to time, is a part of this Agreement.) But it is not. This is the refund form I completed Please write the email you used when you purchased, below. If you don't, we can't find your order to refund it.Email ************************** would you like refunded? *Everything ordered Other: Was there anything specific about the service or product that you were unhappy with? *I didn't like my reading. Other: How could we improve our service/product to better meet your needs? *The reading was so generic, things that were promised were not revealed, and the soulmate picture is the polar opposite of any man I would ever find attractive, and not just because I like darker men. Also, there was no price given that I could see for the soulmate pic until after purchase which seems very scammy. Is there anything that would have made you consider keeping your product? *At least one thing that resonated. Thank you for being a customer! We hope to see you again in the future! You will recieve your refund shortly.
Business response
05/16/2024
Our apologies for the delay in refunding the purchase. That has now been refunded. Please allow 5-7 business days for the funds to transfer back to the account.
Customer response
05/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
03/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I requested a reading and a soulmate sketch from this business on 1/29/2024. On 2/14/204 I has sent an email to the business requesting a refund due to untimely reading. As soon as my refund request email, the business responds to inform me that that my request had been forwarded to the psychic. WHY? I had clearly requested a refund through my email and that I no longer wanted an untimely reading from the business. Till this day, they are refusing to process my refund. I also have not received a reading not the soulmate sketch. This is unacceptable. All of their videos disclosed that if at any time I am not satisfied, that I can request my money back.
Customer response
03/11/2024
I have attached the latest email chain regarding my Refund Request to the business.
Customer response
03/11/2024
I have attached the latest email chain regarding my Refund Request to the business.
Customer response
03/12/2024
I have attached additional information on my refund request to the business.
Business response
03/23/2024
Hi ****,
We apologize for the confusion regarding your refund. We had already passed your order and refund request to your advisor to complete, as they're the ones that fulfill the orders. Unfortunately it looks like they didn't act in a timely manner or forgot to respond properly. We can take care of your refund however because you've submitted a complaint with PayPal, it's out of our hands. Once you reverse that request with PayPal, we'll process it for you ourselves. If not, we'll have to leave it to them to handle and there's no guarantee they'll refund it. You can always open a new complaint if we don't resolve the issue, so there's no risk to you.
If you do that, please let us know and we'll refund it for you or we can leave it up to PayPal.
Thanks!
Customer response
03/26/2024
I have closed the PayPal dispute claims in the amount of $29.99 and $19.99 as merchant had requested to properly process the refund. The merchant may now process my refund in the amount of $49.98 as indicated in their response to my complaint.
Customer response
03/28/2024
The PayPal dispute claims for $29.99 and $19.99 has been closed as requested by the merchant to process their refund. Please have the merchant process the full refund in the amount of $49.98. Thank you.
Customer response
03/31/2024

Complaint: 21417423

I am rejecting this response to leave the BBB case open until I receive my refund. Per the merchant's request, the PayPal dispute claims for the two amounts have been closed. Please go ahead and issue a refund in the total amount of $49.98.

Sincerely,

***********
Business response
04/19/2024
To whom it may concern,
This matter has been resolved through paypal directly. The customer submitted a chargeback against us and Paypal, under their review processes closed the case in our favor.
Please see the attached documents that show all evidence was submitted and that we delivered on our product/service.
Customer response
04/19/2024

Complaint: 21417423

I am rejecting this response because: the merchant's prior response through BBB was that they will process my refund if the PayPal process was closed. PayPal may have close the case on merchant's favor due to paypal's policy on received item, not untimely item. However, fue to the nature of the item I had requested, the timeliness is very important, which the merchant did not deliver.
Again, the main issue for my request for refund was due to merchant's untimely delivery. Also, they may have forced delivered my reading, but I still have NOT received the soulmate drawing which I paid $29.99. Henceforth, I demand a refund for the undelivered item, which was $29.99.
Sincerely,

***********
Customer response
04/21/2024
I reported this merchant to BBB as they refused to issue a refund for my unreceived/undelivered items. PayPal closing the case on their favor is irrelevant. I started the process of stop payment through PayPal as the merchant refused to issue a refund. However, PayPal's policy did not cover untimely delivery. Only undelivered items. Therefore, closure of PayPal case does not mean the merchant can continue to deny my refund. As mentioned earlier in my response, I still have NOT received the soulmate drawing which I had paid $29.99. I still demand my refund.
Business response
05/27/2024
This has been refunded. See attached for proof of refund.
Initial Complaint
02/19/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
In stupid desperation, I, like some others, fell for this website in hopes to have a reading and sketch of my 'soul mate'. I've placed multiple requests to this company for various services to initially discover that I was charged for the same service several times, to which the company did rectify when I sent a screenshot of my paypal along with a description stating the charges were all for the same item. I did place an order for a 'soulmate sketch' and 'in-depth soulmate reading' and 'spell'. The sketch was strikingly similar to that of the photo sent for my 'spell' and the in depth reading was very generic and does not give specifics as stated in all of the videos sent to me that state you will get specific details, dates, and so on. I got one date (far out of the 60 day, money back guarantee cutoff). Each email received eventually is a repeat several times over of the same video, each ending with an upsell of services of their sketch and reading, even though I already purchased it. When initially ording my 'spell', I never received an email thanking me for my order, so when a few days passed, I reached out and they told me they didn't have my 'specifics' and to send the other person's name and so on. That should have been a red flag. Another red flag is when I placed my sketch order, again I didn't get a thank you email, so when I reached out to that particular person, the email address didn't work, even though I JUST place the order. The sketch was supposed to be 24 hours, and was not. I've started to, at this point, demand my money back from this scam of a company through PayPal. Every single video states '60 day, no questions asked, money back guarantee', but now they are throwing all these things at me (the fine print) that is not stated or shown in any video sent to me. This company is a fraud and is a far cry from upholding anything they say in their hotel room recorded videos and want all my money back, $173.90.
Customer response
02/20/2024
The company has issued 2 refunds thus far ($29 and $19) after I sent screenshots of my correspondence with them regarding services. They were telling PayPal that I ordered and received a service within a day, when that was not the case. Once I sent the screenshots, 2 refunds were sent almost immediately as I called them out on false information to PayPal. Still awaiting the release of the rest of the services that were paid for.
Business response
02/21/2024
To whom it may concern,
We have submitted refunds to each of the transactions in question. Please review the attachments. Each attachment confirms the original purchase price as well as a confirmation status of "refunded".
Initial Complaint
12/28/2023
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
Today 12/28/23 I asked to cancel and the previous month charge since they promise 90 day money back guarantee if not satisfied and to cancel subscription.
Initial Complaint
11/14/2023
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I would like to file a complaint regarding the digital psychic reading service provided by The relationship psychics. Despite their advertised refund policy, I have encountered issues with the service and have been unable to obtain a refund (total US$33.98): I purchased a soulmate reading, past life reading and initials soulmate reading, past life reading and initials from ***** on 11/03/2023. I waited over 10 days and no reading. The content of the reading consisted of obvious and generic statements in a compilation of clich statements intended to appeal to generic desires and preferences of women in general, such as meeting a perfect soulmate, as the follow example: "he will recognize you as a high-value woman and want to indulge you in luxurious, exotic, and beautiful experiences and pleasures! This is a man who travels well, eats well, and loves well", which appears to be completely fabricated as it does not resonate with me in any way. The same occurred in the psychic drawing that portrayed an idealized, prince charming-like appearance of a man. It became evident that the information provided was devoid of genuine psychic ability or intuition. According to their refund policy, I am eligible for a refund within 60 days of purchase if I am not satisfied with the product. However, when I contacted their customer support on 11/13/2023, I expressed my dissatisfaction with the service and requested a refund, and their response was unhelpful and dismissive, with no willingness to honor their own refund policy. I reported them to PayPal and they dismissed my claim. In light of these circumstances, I kindly request your intervention and assistance in resolving this matter. It is evident they're engaging in deceptive practices by providing fictitious readings that do not align with their advertised claims. Their refusal to issue a refund is both disappointing and unacceptable. I still receive emails everyday with the same videos asking to me purchase if it I didn't do so.
Initial Complaint
11/04/2023
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
On October 29th I submitted a purchase for a Twin Flames Report. I did not receive a thank you for your purchase email but thought nothing of it.On Monday I received an email from them saying they couldn't process it without more information and the email had several choices at the bottom, Yes Please Cancel, I am No Longer Interested and Please cancel. Before responding I checked my credit card and they had already charged it, somehow without the needed information.I emailed them directly saying I was no longer interested and to refund the purchase price ASAP. They responded saying they had already passed the order on and could no longer make a refund.The Order Page states clearly that a refund is available for 60 days. I again emailed requesting my refund. Again they said no. I emailed again telling them that if the credit wasn't issued by Wed. Nov 1st I was contacting BBB, the Attorney Generals of Washington and ******** and would be posting on social media that I think they are a scam site (which I do). I did not hear back from them. When I did not hear back from them, I emailed them on Nov. 2nd stating I was following through with what I had earlier said.I can provide copies of all emails. I have tried uploading them but for some reason am getting ********* and pieces if there is an address I can forward them to I'd be more than happy to do that.Thank you in advance for your help.
Customer response
11/29/2023
The guarantee a refund for ANY REASON within 60 days. I did not receive anything from them.
In what world would I not be *********** a refund?
The emails I saved that I tried to upload to your site just loaded in pieces, if you have some way I can forward them to you I can do that.
Thank you
*************************
Initial Complaint
10/28/2023
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I purchased a $19 monthly subscription for answers to 3 questions each month. I was just continuing to get the runaround in emails. I asked my question multiple times and sent the information they requested they needed to answer my question multiple times and did not receive my reading. I asked for a refund and was told it was too late.
Initial Complaint
10/02/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They told me that I had a 7-Day free trial where I could be talking to ***** the psychic once a week live online and that she would answer three questions in the 7-Day free trial. They gave me several other bonuses such as a horoscope reading and a natal report but they were bogus too I have tried to contact them for an explanation and they and they just keep putting me off it's very frustrating. They want **** for a monthly subscription and they haven't given me anything of value for the 7-Day free trial. I gave them my card information but don't know what I'm going to be getting in return.I haven't gotten my questions answered and haven't been able to talk to ***** who said she was going to be answering the three questions personally and then it was referred to a team of psychics. They initially say the reading will be done in 48 to 72 hours then they said 3 to 7 days and I still haven't received any services.
Business response
11/03/2023
Hi there!
Our records show that the credit card you used was invalid and you were never charged for the membership. We are happy to provide screenshots for this but won't do so here out of respect for your privacy because they include details like the last 4-digits of your credit card, etc.
Even though payment was never received, we still sent you your bonuses, horoscope, planetary reports and more. However, without a valid credit card on file we cannot provide our full service. That would be a disservice to those that are paying for their memberships.
You mentioned issues joining the live readings. We have a ************** where we post all the recordings for customers that can't join live. I understand it's frustrating to miss those readings but we do our best to make them available to everyone regardless of whether they can join us live.
Thanks!
Initial Complaint
09/24/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 09/19/23, I paid what I thought would only be $20.00. However, I ended up having 2 separate transactions show up on my card for a total amount of $59.99. Upon realizing this and the fact that I was not immediately able to utilize the service, I sent an email to customer support to kindly request a refund. Almost immediately I was sent an email back that said unable to deliver. So I then replied to a different email confirming my purchase to request said refund. On 09/20/23, I received 2 emails with instructions on how to use the service, one of which was in response to my refund request. I then went on the website and found the original email address I emailed as being the one to request a refund "for any reason" with 60days. I sent another email request 09/21/23 and received a response on 09/22/23 stating I could not receive a refund due to my purchase being forwarded to "psychic ******* I replied on 09/23/23 referring to the refund policy found on the website and solicitation emails also citing their "refund for any reason". I have received NO response from the company. I, at this time, wish to get my full refund of $59.99, as I will not be using the service and have actually found a different business to use that met the need of having an immediate reading done and not wait 24 hours to have access. It is absolutely ridiculous that I have had to make the same request repeatedly, when my request is following posted policy and I have been met with push back and a company that does not follow their own advertised guarantee.
Business response
10/06/2023
Hi there, this has been refunded in full. We apologize if there was confusion about the creation of your account. I understand that you wanted to use it immediately, however, we do state on our site that we do have to set up your account before you can use it and that "We will create your account in the next ******** and load it with the credit you purchased". We're glad to hear you found help elsewhere and wish you best of luck!
Initial Complaint
07/06/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like to file a complaint regarding the digital psychic reading service provided by The relationship psychics. Despite their advertised refund policy, I have encountered issues with the service and have been unable to obtain a refund (total US$59.05): I purchased the digital psychic reading and drawing on 06/25/2023. The content of the reading consisted of obvious and generic statements in a compilation of clichd statements intended to appeal to generic desires and preferences of women in general, such as meeting a perfect soulmate, as the follow example: "he will recognize you as a high-value woman and want to indulge you in luxurious, exotic, and beautiful experiences and pleasures! This is a man who travels well, eats well, and loves well", which appears to be completely fabricated as it does not resonate with me in any way. The same occured in the psychic drawing that portrayed an idealized, prince charming-like appearance of a man. It became evident that the information provided was devoid of genuine psychic ability or intuition. According to their refund policy, I am eligible for a refund within 60 days of purchase if I am not satisfied with the product. However, when I contacted their customer support on 7/1/2023, I expressed my dissatisfaction with the service and requested a refund, and their response was unhelpful and dismissive, with no willingness to honor their own refund policy.In light of these circumstances, I kindly request your intervention and assistance in resolving this matter. It is evident theyre engaging in deceptive practices by providing fictitious readings that do not align with their advertised claims. Their refusal to issue a refund is both disappointing and unacceptable.I do not have a receipt as they did not provide me with one, but I've attached a printscreen of my credit card purchase. Thank you for your attention to this complaint, and I look forward to a resolution to this matter.Sincerely,*****************************
Business response
07/24/2023
We appreciate your purchase of our service and sincerely apologize for any inconvenience you may have experienced. As part of our commitment to ensuring customer satisfaction, we are pleased to inform you that your refund request has been successfully processed.
Here are the details of your refund:
Refund Amount: $59.05 (see attached file)

Please allow 3-5 business days for the refund to reflect in your account. Depending on your payment method, it may take a few business days for the funds to appear.
We understand that unexpected issues may arise, and we are constantly striving to improve our services. Your feedback is invaluable to us, and we appreciate the feedback shared.

Once again, we extend our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future.

Thank you.

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