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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
What we ordered on the app was not what we received as shown. When I called them to complain they turned me to a manager who said that if my name was on the receipt and the receipt was what was in the box it was my problem. My husband tried a bite of the pizza because it was what we got, and they said I would not be eligible for a refund. They werent nice at all and made me cry.Business response
12/04/2024
The receipt matches the online order. I am not seeing proof that the customer did not receive what they ordered.Customer response
12/05/2024
Complaint: 22605495
I am rejecting this response because: I did not get what I ordered and your manager was incredibly rude. I ordered the pizza on the orginal in my app which is not the pizza I got.
Sincerely,
******* ******Initial Complaint
11/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
i ordered a pizza to get ememancy pizza and i went to the store i told the store guy made it fresh and gave me a refund and i felt like canceld the pizza i need it for the familyBusiness response
12/04/2024
I don't believe this complaint is for our franchise. We operate out of *******, ** and this customers address is in **Initial Complaint
10/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9/27/24 I ordered 3 Pizzas from ******************* location.2 of my Pizzas were BURNT Badly I have tried to contact the **************** I filed a complaint through their website my complaint # CASE ID: *******. I sent them pictures and they said they would contact me No one has tried to rectify the problem.Business response
10/03/2024
We do not own and operate the location that this complaint is for. We are a ******** Franchise based out of *******, ********** and we only operate *******, ********** stores.Initial Complaint
10/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
25 USD Gift card bought 10/1/24 Can't use it on the website. No explanation given. I'm restricted to ordering over the phone which is a huge pain In the *****. I did try calling the store and the person does not seem to know how to answer the phone. They said some thing or other when they answered the phone, couldn't tell what it was, I'm guessing they were yacking at one of their co-workers. Not interested in describing the order and going through a bunch of numerical codes and then having to repeat myself and so on.... I don't understand why **anyone** would be interested in any of that!I tried contacting customer service and they sent me this email saying to "report the information provided to the responsible party for resolution", so basically if there's a way to contact customer service, the heck if I know what it is.Business response
10/02/2024
We are a ******** Franchise located in *******, ********** and we only operate out of *******, **********. This complaint is not for our Franchise or any of our locations.Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 7/13/2024 Paid: $32.16 I made an order and it was accepted by the location, went there to do carside pickup, and the location was closed. I could see orders on the screen piling up, so I am certain I was not the only one involved. The location was closed even when it was within business hours. I had to order another order at a new Domino's location, had to order it as delivery which was more expensive, and availed of their promotion to be given a $3 coupon for tipping, which I ended up not using due to my other order not being refunded nor addressed, which made me lose faith in the business.What the business committed to provide me: Nothing, I have contacted corporate customer support who has not responded to me, most recent request for an update was on September 15, which I got an email indicating that they have received my request, but no response yet, same as a month ago when I put in my most recent customer support inquiry prior to the September 15th one. Case ID is ******* if needed. The last correspondence from corporate was on July 16th, where I was told that my inquiry would be sent to the franchisee, I have not received any call back or email from the franchisee, I have contacted the franchise 5 times, each time have been told differing times when the manager would be in. I have left my phone number and asked for a callback and nothing yet.Nature of dispute: Needing refund and compensation for inadequate response and service Whether or not the business has tried to resolve the problem: No, not a single response received from their end, and they are seemingly purposefully avoiding the issue as each time I call, I am told the manager comes in at noon, then 6pm, then 9am, and any time I have adjusted my own schedule to try to accommodate those times, they are not in the office.I hope you will be able to help me with this issue, and advocate for my refund and compensation as this have inconvenienced me greatly. Thank you.Customer response
10/01/2024
Regarding complaint ID ********: I was contacted by the franchise's manager with an insultingly poor attempt at resolution. He started the call with "what's wrong with you?" I explained the situation, and he told me they can give me a free pizza but won't be able to give a refund. The manager is only willing to give that under the condition that I "take down my review" which I don't even know what that means. I asked since I never posted this issue on any review sites and he did not clarify. I don't believe he understood my concern at all. I originally paid for two pizzas and more, and they are willing to give me one pizza to withdraw this complaint. The manager also told me he has my information written down in case I come down and claim the pizza, which I won't do, as I don't trust the establishment. I request resolution from Domino's corporate instead, in the form of a refund of my previous purchase, and credit/coupon for what the manager offered, loaded into my domino's account so I can claim it elsewhere. Hope you can assist me with this, and I thank you for your continuous support of consumers everywhere against bad business practices. Thank you, and have a good day.Business response
10/02/2024
We are a Domino's Franchise for *******, ** and only *******, **. This store is located in ******** and not operated by us.
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I order ***** worth of food from Dominos and food was not cooked thoroughly. And for my chicken they gave me all the big ends of the chicken no flats pieces. Pizza was under cook. Time is to hard to be wasting food on these no good restaurants. I want my money back from them or I'm going to have to take them to court. I spoke with a guy that said his name was ***** but I think he was lying telling me I can't get my money back until tomorrow. But that's a lie as well. If you would reach out to them please. Name was ******************* and phone number ************Business response
08/28/2024
Our Franchise is based out of *******, **. We only operate out of *******, ** and southern ******. This store is not one of ours.Initial Complaint
08/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
App glitch but charges my wife every time for a total of over $328 and no responsibility from the store as they are a franchise not corporate BSBusiness response
08/28/2024
We need more information on this order. I believe this is for another Franchise and not us. We are based out of *******, ** and only operate locations in **************. We need to know what location this was ordered from.
Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Four orders were placed using my account on June 17. They were in a different state than I live in and used a different name and phone number. 200 reward points were used during these transactions. I have sent two emails to customer service, but I have not received any acknowledgment to the emails. I have changed my password if it was an issue of being hacked. Can I please have my rewards points back?Name on Order: ******************************** Phone #: ************ Your Domino's Store:Domino's #******************************************************* ************ Order #: 1835 Order #: 1843 Order #: 1849 Order #: 1853Business response
07/18/2024
Our Domino's Franchise is in *******, **. Again, this is not one of our locations! Please remove this complaint from our fileInitial Complaint
06/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/29/24 at approximately 5:30pm, I placed an online order for pizza totaling $40.35. I have ordered from the same location numerous times and never had any issues with delivery. At approximately 6:15pm, I received a phone call from the delivery driver advising she would not deliver to my house because it was out of their 5 mile range. It should be noted, per the Dominos GPS tracking, the driver was less than 3 minutes away from my house at the time of the call. I am requesting that Dominos corporate not allow delivery orders to be placed for addresses their stores will not deliver to.Business response
07/12/2024
This complaint is not for any of our Spokane or ******* county locations. Our phone numbers all start with a (509) area code as we are located in WA state. Please remove this from our file.Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Placed order online for XL pizza and paid extra for more cheese. When I picked it up and opened the box, there was hardly any chesse on it. I went to the counter and asked the person why I did not get the extra cheese. He came around the counter and looked at the pizza, then blatantly lied looking right into my eyes "there is lots of cheese under..." (under where?) and kept saying "do you want me to make you another one," but I declined as I could not wait any longer. Got home, warmed up the pizza and there was hardly any cheese at all. There is no pizza without cheese. We could not eat it. If this is the trend, then we will not order pizza from Domino's or any other.Customer response
03/06/2024
the address of Domino's pizza where incident happened is at *****************************************************Business response
04/12/2024
"Please accept our apology for the delay in reaching out. We will happily issue a refund unsatisfactory product and we apologize again."
-Transcribed by BBB staff
Customer response
04/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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